Wales, Yorkshire, United Kingdom Hybrid / WFH Options
IQUW Group
response calls, driving quick resolution while minimising business impact. Ensure timely and clear communications to stakeholders, including senior leadership, throughout the incident lifecycle. Conduct post-incident reviews (PIRs), identifying root causes and ensuring follow-up actions are tracked and implemented. Work closely with Risk, Governance, and Compliance teams to align incident and problem management activities with broader risk management … and develop the Problem Management process, driving a culture of proactive issue resolution. Identify trends, recurring issues, and systemic problems, implementing corrective actions. Work with technical teams to conduct rootcauseanalysis (RCA) and ensure long-term fixes are implemented. Maintain a problem register, tracking known errors and ensuring effective resolution. Develop and maintain Problem Management reports … tracking trends, root causes, and recurring issues. Use data-driven reporting to highlight areas for improvement, measure the impact of problem resolution efforts, and support risk mitigation. Provide regular insights and analysis on major incidents, problems, and known errors to senior management and key stakeholders. Ensure that incident and problem resolution actions are followed through, holding teams accountable More ❯
Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom Hybrid / WFH Options
ERS
response calls, driving quick resolution while minimising business impact. Ensure timely and clear communications to stakeholders, including senior leadership, throughout the incident lifecycle. Conduct post-incident reviews (PIRs), identifying root causes and ensuring follow-up actions are tracked and implemented. Work closely with Risk, Governance, and Compliance teams to align incident and problem management activities with broader risk management … and develop the Problem Management process, driving a culture of proactive issue resolution. Identify trends, recurring issues, and systemic problems, implementing corrective actions. Work with technical teams to conduct rootcauseanalysis (RCA) and ensure long-term fixes are implemented. Maintain a problem register, tracking known errors and ensuring effective resolution. Develop and maintain Problem Management reports … tracking trends, root causes, and recurring issues. Use data-driven reporting to highlight areas for improvement, measure the impact of problem resolution efforts, and support risk mitigation. Provide regular insights and analysis on major incidents, problems, and known errors to senior management and key stakeholders. Ensure that incident and problem resolution actions are followed through, holding teams accountable More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
Honolulu, Hawaii, United States Hybrid / WFH Options
OMW Consulting
meet customer satisfaction. System Monitoring: You are skilled in system monitoring, with the ability to proactively identify potential issues or anticipate the need for increased capacity. Incident Response and RootCauseAnalysis: You possess a strong understanding of incident response processes and are adept at conducting thorough rootcause analyses. Adaptability and Problem-Solving: You More ❯
Ability to understand the development required to enable the design requirements to be delivered. Analyse design specifications and applicable regulations/legislation and apply into product. Define the functional analysis of the design specifications (based on standards) into clear product criteria. Assist in standing up services and environments in Azure and AWS and working server-side with new technologies. … Support the creation and maintenance of process documentation associated with the design and analysis process. Support the Engineering Director about specifications knowledge and product robustness if required. Participate in design reviews. Use tools to gather data on systems performance. Use gathered data alongside subjective evaluation to identify parameter changes to drive desired change in the systems performance. Define, plan … of own and team assignments through reviews. Attend various meetings and action/communicate instructions. Product written reports and make presentations as required. Undertake continuous training and development. Perform rootcauseanalysis and resolve problems. Relationship Management Represent work team at reviews and cross-organisational team meetings. Liaise and communicate with other departments. Build and work closely More ❯
across GCP, ensuring resilience, cost-efficiency, and data security. • Collaborate closely with infrastructure, architecture, and cybersecurity teams to meet internal risk, compliance, and governance requirements. • Support live systems, perform rootcauseanalysis, and implement solutions for incidents and performance bottlenecks. Qualifications and experience: The ideal candidate for this role will have the below experience and qualifications: • Bachelor More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
N Consulting Limited
across GCP, ensuring resilience, cost-efficiency, and data security. • Collaborate closely with infrastructure, architecture, and cybersecurity teams to meet internal risk, compliance, and governance requirements. • Support live systems, perform rootcauseanalysis, and implement solutions for incidents and performance bottlenecks. Qualifications and experience: The ideal candidate for this role will have the below experience and qualifications: • Bachelor More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
N Consulting Limited
across GCP, ensuring resilience, cost-efficiency, and data security. • Collaborate closely with infrastructure, architecture, and cybersecurity teams to meet internal risk, compliance, and governance requirements. • Support live systems, perform rootcauseanalysis, and implement solutions for incidents and performance bottlenecks. Qualifications and experience: The ideal candidate for this role will have the below experience and qualifications: • Bachelor More ❯
Falls Church, Virginia, United States Hybrid / WFH Options
Creative Information Technology, Inc
landscape maintenance. Experience maintaining the integrity and security of servers and systems. Experience developing and monitoring policies and standards for allocation related to the use of computing resources. Conduct rootcauseanalysis and implement continuous improvements. Experience in developing and implementing testing strategies and documenting results. Work in a diverse environment and cross-train with other global More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid / WFH Options
MBDA
to review SOC alerting in collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow rootcause analysis. Previous experience to identify rootcause from (TBC for review - Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct rootcauseanalysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct rootcauseanalysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯
reports using tools such as SQL, DataBricks, Excel, Power BI, or Tableau. Collaborate with IT, finance, and loan operations teams to resolve data quality issues and streamline processes. Perform rootcauseanalysis on data discrepancies and recommend corrective actions. Assist in audits and regulatory reporting by providing supporting data and documentation. Participate in system conversions, upgrades, and More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Southern Communications Ltd
Play a critical role in the governance of the MVC and ASP.NET framework estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
Loughborough, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
migration, working with project teams and senior stakeholders. Drive process improvement, automation, and security best practice using PowerShell, deployment tools (SCCM/Intune/PDQ), and cloud technologies. Conduct rootcauseanalysis for critical incidents and coordinate long-term resolutions. Develop and maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior … and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd line support or application analysis experience in a complex/regulated environment. Deep knowledge of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Russell Tobin
support while doing progress tracking for high-priority projects. You will also be responsible for offering program-level support and enhancing operational efficiency. Responsibilities: Help conduct qualitative and quantitative analysis of projects post launch, identifying areas for improvement and providing feedback to the team Provide data-driven insights to inform and enhance decision-making Work with Systems Program Managers … across multiple programs to support the needs of the business, for example, implementing tooling changes, assisting with root-causeanalysis, conducting comprehensive audit of current workflow, etc. Provide support on the day-to-day execution of programs that require liaising with multiple cross functional partners Assist with developing the tech roadmap process ensuring it is fit-for … Build collaborative cross-functional relationships with Operations, Product, Engineering, Data Science, among other teams Provide support on team execution tracking and outbound communications Minimum Qualifications: Proven experience in data analysis with the ability to interpret data and provide actionable insights Experience with data querying languages (e.g. SQL), Google Suite (Google Docs, Sheets, Slides, etc), Lucid Charts, etc. Excellent verbal More ❯
support while doing progress tracking for high-priority projects. You will also be responsible for offering program-level support and enhancing operational efficiency. Responsibilities: Help conduct qualitative and quantitative analysis of projects post launch, identifying areas for improvement and providing feedback to the team Provide data-driven insights to inform and enhance decision-making Work with Systems Program Managers … across multiple programs to support the needs of the business, for example, implementing tooling changes, assisting with root-causeanalysis, conducting comprehensive audit of current workflow, etc. Provide support on the day-to-day execution of programs that require liaising with multiple cross functional partners Assist with developing the tech roadmap process ensuring it is fit-for … Build collaborative cross-functional relationships with Operations, Product, Engineering, Data Science, among other teams Provide support on team execution tracking and outbound communications Minimum Qualifications: Proven experience in data analysis with the ability to interpret data and provide actionable insights Experience with data querying languages (e.g. SQL), Google Suite (Google Docs, Sheets, Slides, etc), Lucid Charts, etc. Excellent verbal More ❯
Burke, Virginia, United States Hybrid / WFH Options
ALTA IT Services
and ensure accurate data visualization. • Design and maintain dashboards for network health, application performance, and security insights. • Integrate LiveAction solutions with SIEMs, orchestration tools, and other monitoring platforms. • Conduct root-causeanalysis of performance bottlenecks, latency, and packet loss across large-scale networks. • Create custom reports and alerts for performance metrics, compliance monitoring, and capacity planning. • Assist … with an understanding of cybersecurity frameworks. Preferred Qualifications: • LiveAction product certifications (e.g., LiveAction Certified Professional). • Experience integrating LiveAction with Splunk, Elastic, or other SIEMs. • Familiarity with packet-level analysis tools like Wireshark or Riverbed. • Experience with scripting and automation (Python, Ansible, PowerShell). • Prior experience supporting agencies such as DoD, DHS, VA, or IC. More ❯
Columbus, Ohio, United States Hybrid / WFH Options
Caelum Research Corporation
CND alert or emerging situational awareness/threat. Serves as an expert on CND requirements and compliance to such requirements by using IA tools and techniques to perform compliance analysis and correlation, tracking and remediation, coordination and escalating CND non-compliance. Provides technical analysis and sustainment support for the enterprise for IA tools and applications and assists with … Defense-In-Depth signatures and perimeter defense controls to diminish network threats. Requirements: • Five (5) years of relevant experience or related formal education • Two (2) years of experience performing rootcauseanalysis of cybersecurity events and incidents • Two (2) years of experience analyzing network traffic and/or system logs Required Skills: • Must possess a current DOD … and verbal skills to appropriately document and brief Cybersecurity Incidents • Working knowledge of at least two cybersecurity areas: Firewall IDS/IPS Host based antivirus Vulnerability Management Forensics Malware Analysis Device Hardening • Understanding of Defense-in-Depth • Ability to build and read scripts in languages such as Perl, Bash, Powershell, Ruby, Python More ❯
Day to day management of the storage and backup infrastructure. Provide support for incidents being escalated from the Support Team. Contribute to RootCauseAnalysis of incidents and problems when required. Plan and perform updates and upgrades to the storage and backup infrastructure. Collaborate with SREs and other teams to provide technical advice and guidance. Assist in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Roc Search Limited
high standard. Their tech stack: Windows Server 2022, SQL Sever Azure, Azure B2C .Net PowerShell, SQL, CLI Key Responsibilities: Provide second-line support for production applications, including incident triage, rootcauseanalysis, and resolution. Maintain and enhance CI/CD pipelines using tools like Azure DevOps. Collaborate with developers to ensure smooth deployments and rollback strategies. Monitor More ❯
Mc Lean, Virginia, United States Hybrid / WFH Options
ALTA IT Services
of product launch. Responsibilities will include test strategy and plan development, test and test data development, test execution and automation, tracking and reporting of software defects and defect resolution, rootcauseanalysis of identified defects, and development and maintenance of test and test result documentation. You will support testing activities across the entire software development lifecycle, including More ❯
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
to assess technical decisions for trade-offs and align with strategic business goals. Ability to influence technical direction and set coding and design standards. Excellent troubleshooting, performance tuning, and root-causeanalysis skills. Experience working with cross-functional teams including architects, business analysts, testers, and vendors. Behaviours and Attributes Proactive, resourceful, and self-motivated with a delivery More ❯