Enhancements Identify optimisation opportunities and collaborate on config changes, updates, patches, and upgrades. Ensure thorough testing and documentation of changes. Incident and Problem Management Resolve incidents within SLAs, conduct rootcauseanalysis, and implement long-term fixes. Maintain accurate records of incidents and resolutions. Compliance and Security Ensure applications meet organisational policies, standards, and regulatory requirements. Work … making. Strong technical and mathematical skills. Desirable knowledge and skills Possess a strong knowledge of Google Marketing Platform, including Google Tag Manager (GTM). Able to perform high-level analysis within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of More ❯
and DevOps technologies, providing recommendations for integration into cloud engineering practices. Participate in capacity planning and resource optimization for cost-effective cloud infrastructure usage. Troubleshoot complex engineering issues, provide rootcauseanalysis, and propose engineering-focused solutions. Create and maintain comprehensive documentation related to the cloud infrastructure, engineering practices, and security configurations. Mentor and provide technical guidance More ❯
Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Telent
smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and rootcauseanalysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Telent Technology Services Ltd
smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and rootcauseanalysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports Identify and implement service improvement initiatives with internal More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
SCG Connected
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Southern Communications Ltd
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-causeanalysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption More ❯
types, including UI, API and performance. Advocate for test automation and help identify opportunities to increase test coverage while educating teams on the importance of automation. Actively participate in rootcauseanalysis (RCA) of defects to identify patterns and improve future quality outcomes. Ensure test environments are well-maintained, and data integrity is preserved for reliable testing More ❯
reengineering, corrective action planning, and remediation of audit findings. Lead the development and execution of Corrective Action Plans (CAPs) in response to Notices of Findings and Recommendations (NFRs), ensuring rootcauseanalysis, risk mitigation, and sustainable process improvements. Direct teams in the design and execution of Test of Design (ToD) and Test of Operating Effectiveness (ToE) activities More ❯
work effort, determination of required resources and schedule development. Participate in peer code reviews and unit testing. Provides application support by analyzing defects, replicating/fixing defects, and providing rootcauseanalysis for defects. Troubleshoots and resolves functional and performance-related issues. Support post deployment activities including knowledge transfer, process documentation, and application bug fixes. This list More ❯
resilient PayOps operating model covering card issuing, processing, alternative payment methods and treasury flows. Maintain KPI tracking for cost-of-payments, success rates, dispute ratios and operational SLAs; drive root-causeanalysis and long-term fixes. Sponsor automation & tooling initiatives (incl. data pipelines, alerting and reconciliation) in partnership with Payments Program Management, Product & Engineering. Lead & develop a More ❯
are stable, scalable, performant, accessible, testable and secure by utilising endorsed technologies and applying common build patterns to minimise technical debt. Promote active application custodianship by participating in incident root-causeanalysis to identify and act on learnings. Lead and mentor software engineers in their technical development within the team, driving a collaborative culture Provide Domain Expert More ❯
to FDIC, including by identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and leading Contractor Personnel in the identification, development and analysis of trends in Service delivery, capacity utilization and infrastructure performance. Identifies and deploys (with FDIC Approval) new and innovative Services that drive business value; retire (with FDIC Approval) Services … appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and disasters; confirms communication events (creation of IRB, initial Incident Responses and ongoing communications); and coordinates RootCause Analyses when needed. Handle all invoicing, budgeting and financial-related issues. REQUIRED QUALIFICATIONS BA/BS in Computer Science or related field or an equivalent combination of More ❯
functional teams to gather requirements, define project scopes, and deliver storage solutions aligned with business objectives. Provide technical expertise and support for storage-related issues, including incident resolution and rootcause analysis. Develop and maintain documentation, including system configurations, procedures, and operational guidelines. Implement and enforce data management policies, ensuring compliance with regulatory requirements and internal standards. Stay … factors: Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure. Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive. Experience and Qualifications: An individual's experience, education, certifications, and specialized skills More ❯
updates, security patches, security scans, compliance controls, Enterprise Services, and other fixes required by customer. Coordinate and collaborate on issues, latency, changes, backups, and outages. Provide problem management and rootcauseanalysis for mission application service. Test updates via development servers prior to deployment. Provide adequate testing (with impacted customers) prior to releases/updates. Respond to More ❯
tools, collaborating with stakeholders to elevate operational excellence and keep our applications healthy and resilient. Key Accontabilities Investigate and resolve incidents across multiple applications, ensuring minimal downtime and quick rootcause analysis. Own and actively manage incidents with regular follow-ups until resolution. I dentify root causes and take ownership to deliver lasting solutions that drive business … the development of runbooks and knowledge sharing materials for the team. Contribute to the ongoing improvement of incident management processes, response times, and issue resolution. Maintain detailed incident reports, rootcause analyses, and post-incident reviews. Document technical processes, troubleshooting procedures, and maintenance guidelines to support efficient operations. Experience Proven experience in a support engineering role within financial More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Bupa
to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for … to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯
SOC), senior stakeholders, and cross-functional teams to maintain a robust security framework aligned with industry best practices.Key Responsibilities:* Lead and manage cyber security incidents, ensuring timely resolution and rootcause analysis.* Oversee the implementation and maintenance of InfoSec and Cyber Security compliance and assurance programs.* Ensure alignment with ISO 27001, NIST, and other relevant security frameworks.* Collaborate More ❯
senior stakeholders, and cross-functional teams to maintain a robust security framework aligned with industry best practices. Key Responsibilities: * Lead and manage cyber security incidents, ensuring timely resolution and rootcause analysis. * Oversee the implementation and maintenance of InfoSec and Cyber Security compliance and assurance programs. * Ensure alignment with ISO 27001, NIST, and other relevant security frameworks. * Collaborate More ❯
and code management. Deploy applications and services to production environments for the client. Monitor and troubleshoot production systems to ensure optimal performance and reliability. Respond to incidents and perform rootcause analysis. Optimize application performance and resource utilization. Work closely with the development teams and client to understand application requirements and provide technical guidance. Collaborate with IT operations More ❯
members have continuity of recurring tasks • Maintain status of operations at all times: perform after actions reporting on all outages and work with engineering teams to determine solution and rootcause analysis. Present findings to management for prioritization and tasking • Create and determine required metrics for dashboards and service health • Follow up on engineering tasks for operational solutions More ❯
functional teams to gather requirements, define project scopes, and deliver storage solutions aligned with business objectives. • Provide technical expertise and support for storage-related issues, including incident resolution and rootcause analysis. • Develop and maintain documentation, including system configurations, procedures, and operational guidelines. • Implement and enforce data management policies, ensuring compliance with regulatory requirements and internal standards. • Stay More ❯
to keep applications running effectively. Manage obsolescence and maintain relevant registers. Ensure security and compliance of technology products with Enterprise Policy. Lead incident response, communicate with stakeholders, and conduct rootcause analysis. Identify and implement service automation options. Conduct regular business continuity tests. Drive continuous improvement at product and service levels. Ensure thorough testing and quality standards for More ❯
security accreditation, and transition to operations. Ensure all deliverables meet DHS SELC, ITIL v4, and PMBOK standards. Oversee Tier 3/Tier 4 escalation processes, change management (ServiceNow), and rootcause analysis. Team & Stakeholder Management Lead, mentor, and performance manage a cross functional team of network architects, senior network engineers, and support staff (20 - 40 FTEs). Serve More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
CET Structures Limited
issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and rootcause analysis. Monitor system and service performance, proactively identifying and resolving issues before user impact. Maintain accurate technical documentation, runbooks, and standard operating procedures. Ensure all system configurations More ❯