be doing Provide Level 3 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. Troubleshoot complex issues related to connectivity, policy enforcement, authentication, and performance. Lead rootcauseanalysis and resolution of critical incidents. Implement and optimize Zscaler configurations in alignment with security best practices. Collaborate with vendors and internal teams to resolve escalated More ❯
Washington, Washington DC, United States Hybrid / WFH Options
Corelight, Inc
playbooks for SOC/IR workflow automation based on Corelight data Ad-hoc (as requested) written summary reports on equipment and security problems Technical input to major service outage rootcauseanalysis and corrective action reports Leading project status meetings and wrap-up/post-mortem meetings Some on-site work required Qualifications: US Citizen TS/ More ❯
Environment. Apply DISA STIG compliance controls to secure systems. Responsible for daily system monitoring, security, server health, resources and log management of Linux and Windows systems. Troubleshoot and perform rootcause analysis. This includes troubleshooting any and all issues with system configurations, backups, files systems, and user access. Support RHEL platforms hosting applications, operations and sustainment systems, and … and established goals to meet outlined objectives. Provide direction to employees according to established policies and management guidance. Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors. Solutions are imaginative, thorough, practicable and consistent with organization objectives. Work under only general direction. Independently determine and develop an approach to More ❯
Skelmersdale, Lancashire, England, United Kingdom Hybrid / WFH Options
Victorian Plumbing Ltd
monitor releases in CI/CD pipelines for all our software delivery Verify cross-browser and cross-device compatibility, ensuring flawless experiences everywhere Collaborate in code reviews and perform root-causeanalysis of defects and failures Partner with developers on TDD/BDD practices, helping embed quality into the codebase from the start Propose and implement improvements More ❯
ambiguity associated with working in a fast-paced environment Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity Expertise in analysing, troubleshooting, and automating rootcauseanalysis and mitigation of incidents impacting large-scale distributed systems. Ability to travel to customer site on a regular basis in South West UK PREFERRED QUALIFICATIONS More ❯
project scenarios Plan and manage SAP systems maintenance schedule Involved in planning and testing of the DR Deep understanding of SAP best practices on Backup and Recovery Troubleshooting and rootcauseanalysis Implementation, upgrade and support of the latest SAP systems versions, running on Windows/Linux OS and HANA/Oracle/SQL Server Understanding of More ❯
Coalville, Leicestershire, East Midlands, United Kingdom
Ibstock PLC
the working group, ensuring cross-departmental collaboration and accountability. Drive a culture of continuous improvement by identifying inefficiencies, analysing data and implementing solutions to improve machine reliability. Drive structured rootcauseanalysis (RCA) processes to eliminate recurring failures and establish sustainable corrective actions. Partner with safety, maintenance, engineering, production, and quality teams to align reliability initiatives with More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and rootcauseanalysis, helping to prevent future issues before they start. • Collaborate closely with 3rd Line teams to crack complex technical challenges and deliver high-quality fixes. • Go More ❯
or equivalent experience Experience : Required: Proven experience in leadership and management Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable to all levels of the organization. More ❯
scope and integrated into an overall HERO framework. Collaborate with Regional tech teams to align on QA frameworks and development done for localisation requirements. - Assisting in Post Go-live RootCauseAnalysis (RCA) where relevant to proactively identify improvements to QA framework. Connecting with Microsoft proactively to strengthen HERO QA framework and use of emerging technologies with More ❯
Gloucester, Gloucestershire, United Kingdom Hybrid / WFH Options
Navtech, Inc
how they fit in NAVBLUE Knowledge, Skills, Demonstrated Capabilities & Competencies: Required Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Strong time management and organizational skills Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Navtech, Inc
how they fit in NAVBLUE Knowledge, Skills, Demonstrated Capabilities & Competencies: Required Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Strong time management and organizational skills Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
Lockheed Martin
must be performed on-site in our secure facility in Huntsville, AL, and may include some occasional off-shift hours, weekends, and limited travel. Key Responsibilities include: • Performing successful rootcauseanalysis for problem resolution in Windows and Linux environments. • Analyzing and assessing server performance, storage capacity and planning for future needs • Performing routine server/workstation More ❯
account manager (CAM) 2 or more years of Earned Value Management System (EVMS) experience. Basic proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) 4 years or more experience using RootCauseAnalysis techniques Ability to obtain security clearance from the US Government which requires US Citizenship Preferred Additional Skills: MS Project experience (Generating and Maintaining project schedules More ❯
ability to lead and motivate a team. Excellent client-facing and internal communication skills. Basic proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) 2 years or more experience using RootCauseAnalysis techniques Power Bi experience Staffit experience Military customer experience Experience with space or sensor products L3Harris Technologies is proud to be an Equal Opportunity Employer. More ❯
be the 'go to' engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to: Troubleshoot, conduct RootCauseAnalysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. Directly support operational issues with ad-hoc training, complex operating procedure reviews, including More ❯
operating systems Demonstrated ability to solve problems in ambiguous environments to enable customer mission success Experience working with cross-functional engineering teams and external customers Experience performing data-driven rootcauseanalysis on complex systems Excellent written and verbal communication skills Hold a DoD 8570 IAT Level 2+ certification Technical expertise and demonstrated performance in one or More ❯
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
the out-of-hours support roster for SCADA fault response. Respond to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to rootcauseanalysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Thames Water Utilities Limited
the out-of-hours support roster for SCADA fault response. Respond to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to rootcauseanalysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and More ❯
Sussex, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Merton, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Muskego, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Brookfield, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Pewaukee, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Big Bend, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯