76 to 100 of 516 DemandTrendPermanent Root Cause Analysis Jobs

SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance More ❯

SRE principles to ensure reliability, performance, and resilience of the SACM platform. Embed SACM into 24x7 operations and observability platforms to support real-time decision-making. Support incident prevention, root cause analysis, and continuous improvement through data-driven insights. Define and enforce service level objectives (SLOs) and key performance indicators (KPIs) for SACM health and value. Governance More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow across systems Conduct indepth performance analysis and implement optimizations for call quality system speed and user experience Use data analytics and reporting tools to identify trends and opportunities for continuous improvement Ensure the platform is … and security protocols Conduct regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and More ❯

The Lead Business Analyst - BISD role will serve as the lead of an experienced team of business analysts, responsible for guiding and supporting the analysis, documentation of requirements, and improvement of business processes across multiple projects. This role combines mentorship with hands-on analytical work, driving successful project delivery by ensuring that business requirements are well understood, clearly documented … to ensure optimal performance and timely project delivery. Conduct regular peer reviews and provide coaching to help team members meet project goals and deadlines. Requirements: Oversee the gathering and analysis of business requirements, ensuring accuracy and alignment with business needs. Lead the documentation of detailed business processes, user stories, and acceptance criteria, supporting the development of system enhancements. Ensure … into clear, actionable documentation (user stories, acceptance criteria, etc. Exceptional communication and interpersonal skills, with the ability to work effectively across various teams and departments. Expertise in process modeling, root cause analysis, and process improvement initiatives. Strong analytical and problem-solving skills, with the ability to leverage data to drive insights and decision-making. Experience working with More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

and environment standardization Build and manage CI/CD pipelines with Jenkins, GitHub Actions, or AWS Code Pipeline Perform administrative and troubleshooting tasks on Linux-based systems, including log analysis and performance tuning. Lead technical triage and root cause analysis for infrastructure-related issues Develop and deploy applications using Docker and AWS FARGATE Use CloudWatch, CloudTrail More ❯

in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery … meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build More ❯

in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery … meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build More ❯

in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery … meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build More ❯

to review SOC alerting in collaboration with SOC analysts to effectively triage and manage Tier 1 SOC alerts to the appropriate outcome. Experience with LDAP, and application traffic flow root cause analysis. Previous experience to identify root cause from (TBC for review - Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but More ❯

testing. Work closely with development teams to integrate testing into the software development lifecycle (SDLC). Identify, document, and track defects using issue-tracking tools such as JIRA. Conduct root cause analysis and provide insights to improve product quality. Collaborate with cross-functional teams to ensure adherence to quality standards and best practices. Mentor and guide junior More ❯

and test network engineering/administration activities. Create and maintain Standard Operating Procedures (SOPs) and technical documentation. Provide follow-up reports (technical findings, feedback, and resolution steps taken) for Root Cause Analysis and process improvement initiatives. Required Qualifications Top Secret Clearance Minimum of a Bachelor's degree in Science, Technology, Engineering and Math (preferred) with More ❯

technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct root cause analysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯

technical guidance and mentorship to junior engineers, participate in code reviews and collaborate with cross-functional teams to translate business requirements into scalable technical solutions. Monitor system performance, conduct root cause analysis, implement corrective actions and ensure compliance with security, data governance and regulatory standards. About the Candidate The ideal candidate will possess the following: Extensive experience More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

hands-on deep dive when required. Leading the teams during Major Incidents and provide recommendations on fastest path to the major incident recovery or supporting technical delivery teams with root cause analysis for Major Incidents Experience of working on both SAFE/AGILE project delivery Your Profile Essential skills/knowledge/experience: MS Azure solution architect More ❯

SOC, NIST, ISO etc.) Maintain detailed documentation and reporting for audits and compliance reviews. Process Improvement & Risk Mitigation: Develop and refine incident response standard operating procedures and playbooks. Conduct root cause analysis and post incident reports to identify areas for improvement. Recommend and implement process improvements to enhance detection, response and recovery capabilities. Operational: Operate and maintain … s) and effective/timely resolution with IT Security Maintain relationships with third-party IT security vendors and strategic partners What we're looking for: 'Hands-on' IT Security analysis and engineering experience including securing systems, networks and infrastructure; operational support, including on-call experience Proven experience including combination of intrusion detection, malware analysis, forensics and incident response More ❯

system software across multiple platforms • Troubleshoot and maintain integrity of network components including switches, routers, and firewalls • Implement operating system enhancements to improve reliability and performance • Perform system capacity analysis and planning for future growth requirements • Optimize system operations and resource utilization across virtual and physical infrastructure Technical Leadership & Support • Provide Tier 1 (Help Desk) and Tier 2 (Escalation … problem identification, diagnosis, and resolution • Lead complex troubleshooting efforts for critical production issues • Manage daily configuration and operation activities of enterprise IT systems • Deliver detailed analysis and feedback to agency management for escalated tickets • Support dispatch system operations and remain engaged through complete problem resolution Architecture & Integration • Support the design of systems and mission architecture with associated hardware recommendations … physical infrastructure components • Drive automation initiatives to improve operational efficiency and reduce manual intervention Strategic Infrastructure Planning • Provide in-depth troubleshooting expertise for complex IT system failures • Conduct performance analysis and implement optimization strategies • Develop and maintain comprehensive documentation for system configurations and procedures • Lead disaster recovery planning and testing for critical infrastructure • Mentor junior administrators and contribute to More ❯