role, you'll bridge the gap between stakeholders and development teams to deliver impactful CRM and customer communication solutions. From push notifications and in-app messaging to email and SMS, you'll champion the tools and strategies that enable meaningful, data-driven customer interactions. As a Product Owner, you'll define, prioritise and manage the product backlog, ensuring each user More ❯
you'll bridge the gap between stakeholders and development teams to deliver impactful Salesforce CRM and customer communication solutions. From push notifications and in-app messaging to email and SMS, you’ll champion the tools and strategies that enable meaningful, data-driven customer interactions. As a Product Owner, you’ll define, prioritise and manage the product backlog, ensuring each user More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Reed
new Laravel-based platform Collaborate with the Technical Manager to understand and migrate existing business logic Integrate with key services: Cashflows (payments) Cloudflare (security, caching, WAF) Klaviyo (email/SMS marketing) Manage complex competition logic, live draws, ticket caps, and scheduling Optimise database performance and ensure secure, scalable infrastructure Support future features like new game types, loyalty modules, and affiliate More ❯
Employment Type: Full-Time
Salary: £90,000 - £100,000 per annum, Inc benefits
intelligent, personalised and automated. We're looking for a CRM Manager to join the marketing team and lead that transformation. You'll own our customer comms strategy across email, SMS and letter - designing clear, thoughtful journeys that guide people through difficult moments with care and clarity. You'll work closely with product, data and engineering to build scalable, adaptive experiences … rollout of our comms internationally - ensuring we maintain consistency, empathy and impact at scale. In this role, you'll get to: Own our full customer communications strategy across email, SMS and letter Develop the foundations for our AI-led communications strategy in partnership with product, data and engineering Manage the rollout of comms updates across all markets, working closely with More ❯
the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you More ❯
and previous performance Briefing and testing new functionalities for the website with the development agency, continuously optimising mobile and desktop websites Plan and execute a CRM strategy for Email, SMS and Loyalty, and provide day to day support for digital marketing agencies and CRO teams on plans and deliverables Maintain regular communication with the Customer Service Lead and cross-functional More ❯
Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways, marketing execution platforms, live Chat, M-Files Document Management, voice channels, and social platforms) and their integration with CRM systems Outstanding communication skills is essential. The ability to communicate More ❯
digital marketing solutions, including consumer databases, public-facing websites, consumer preference & activity tracking solutions, multi-device consumer targeting tools, consumer segmentation & analytics, multi-channel consumer contact solutions (e-mail, SMS, mobile etc) · Experience in the creation of solutions for targeted marketing to consumers via 3rd-party channels including social media · Relevant experience and ability to articulate and define compelling and More ❯
digital marketing solutions, including consumer databases, public-facing websites, consumer preference & activity tracking solutions, multi-device consumer targeting tools, consumer segmentation & analytics, multi-channel consumer contact solutions (e-mail, SMS, mobile etc) · Experience in the creation of solutions for targeted marketing to consumers via 3rd-party channels including social media · Relevant experience and ability to articulate and define compelling and More ❯
and manage a roadmap for CRM system enhancements to align with business growth objectives. Marketing Automation/Segmentation Develop and implement segmentation strategies to personalise customer experiences across email, SMS, and in-app messaging. Design multi-channel lifecycle campaigns for onboarding, engagement, retention, and re-engagement. Conduct A/B tests to optimise messaging, content, and personalisation strategies. Regularly update More ❯
improve retention, engagement, and LTV across our key markets. You'll collaborate with regional marketers, product and data teams, and performance creative to build cross-channel CRM campaigns (Email, SMS, Push) that drive measurable outcomes. If you're someone who can jump from HTML QA to campaign analysis to audience logic without blinking-and who cares deeply about getting the … right message to the right customer at the right time-this is your seat. What You'll Do Plan, execute, and optimize CRM campaigns across Email, SMS, and Push channels-aligned to lifecycle stages, regional needs, and customer behaviors. Own campaign builds and QA in our CRM platform-ensuring flawless execution and data integrity at every touchpoint. Map and improve More ❯
Coventry, West Midlands, England, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
someone who thrives in a dynamic environment and has a genuine passion for customer lifecycle marketing. The successful candidate will be responsible for planning, executing, and analysing email and SMS campaigns to enhance customer engagement, drive sales, and build brand loyalty. Key Responsibilities Deliver and execute end-to-end email and SMS campaigns, including template building, copywriting, asset coordination, QA More ❯
all campaigns Manage and develop a team of CRM Executives and Assistants, setting high standards and supporting their growth Build and maintain a structured CRM calendar across email, push, SMS and onsite channels Collaborate with Product, Games, Design and Compliance to align campaigns with key features and promotional activity Work closely with the Sportsbook CRM Manager to identify and execute More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Marco's Franchising, LLC
on customer journeys, lifecycle stages, and behavioral cohorts to identify opportunities for targeting and retention. Design and evaluate CRM campaigns, including A/B and holdout tests across email, SMS, push, and loyalty programs. Build frameworks for incrementality, lift analysis, and campaign ROI measurement. Partner with Marketing to establish KPI benchmarks and reporting dashboards. Act as the analytics liaison to More ❯
Your Mission In the CRM Specialist role, your mission is to improve customer lifetime value by designing, building, deploying and optimising our direct communications to customers, through email, WhatsApp, SMS and push. Delivers on a CRM strategy that improves the customer experience for Teya members, progressively improving our delivery with segmentation, communication design, personalisation, analytics and cross-channel synchronisation through … WhatsApp, SMS and through our product experience (including banners, push, content cards and more) Creates and manages CRM campaigns in HubSpot, designing workflows, creating A/B tests, analysing email performance, and optimising campaigns based on data insights Supporting the launch of new products and features, and activating CRM campaigns to existing members to drive cross-sell of Teya's More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
ICAEW
ensure every message is clear, consistent, on-brand, and professionally executed. We are responsible for managing the ESP and working with teams to deliver impactful and effective email and SMS communications. Overall purpose of this role of Email Marketing Manager. To manage the strategy and drive the development of ICAEW's email communications and advance the use of personalisation and … direction of the Head of Digital Insight and Communications, this role contributes to ICAEW's digital strategy by: Leading the development and continuous improvement of ICAEW's email and SMS communication strategies, including best practices, automation, segmentation, and personalisation, to ensure effective and innovative engagement with key audiences. Managing and contributing to a wide range of strategic digital projects, aligning More ❯
sales activities. Arrange meetings for the CEO, either virtually or in person. Develop personalized verbal pitches tailored to different targets. Follow a sales process involving LinkedIn connection requests, email, SMS messaging, and proactive calls. Maintain a sales pipeline by staying highly organized and persistent. Research potential customers using available resources. Identify prospects and market trends through outbound techniques. Assist in More ❯
paid digital channels (search, social, retargeting, affiliates) Build data-driven acquisition and retention strategies to grow ROAS Lead and manage agency or internal performance teams CRM & Retention Own email, SMS, and lifecycle marketing across all customer segments Deliver personalised, high-impact campaigns with clear commercial goals Ensure brand consistency across all owned digital comms Build dashboards and reporting frameworks across More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
Eaton Syalon Limited
helping the business implement a new Customer Engagement Platform and deliver smarter, more personalised campaigns that truly put the customer first. Responsibilities: Managing and executing CRM campaigns across email, SMS, and digital platforms Creating and optimising automated customer journeys Analysing campaign performance to drive engagement, retention, and ROI Supporting the development of segmentation strategies and loyalty initiatives Collaborating with marketing More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
a CRM Manager to contribute to their continued expansion. Your new role As CRM manager you will be responsible for engaging customers across a range of channels including email, SMS, and in-app notifications to boost activation and retention. You will develop and implement automated customer journeys, A/B test within the company's CRM and report back to More ❯
term loyalty. This is a critical leadership role at the intersection of performance, product, and customer experience. You'll define how we use messaging to engage customers across Email, SMS, and Push, but also how we drive impact beyond comms-through smart journey design, seamless onboarding, activation flows, and high-leverage referral programs. You'll partner closely with our Growth More ❯
promotional plans for each key eCommerce season. Review and enhance existing processes to improve engagement, effectiveness, and efficiency. Oversee customer journeys using the HeliosX CRM tool (Braze), including email, SMS, push notifications, and in-app messages. Plan, implement, and report on major CRM initiatives. Optimise and maintain our suite of transactional communications. Lead the launch of a new CRM program More ❯
experience from pre-event planning through to on-site coordination and post-event follow-up. Your role will involve: Support the execution and optimisation of CRM campaigns across email, SMS, and in-app channels. Produce high-quality written content for landing pages and blog articles to support broader SEO goals and increase organic visibility. Collaborate with the content and SEO More ❯
bit Assembler programming languages. Experience with C, REXX, Python is a plus Experience with Mainframe environment (TSO/ISPF, JCL etc) , IBM Mainframe z/OS internals (JES2, SMS, HSM); z/OS communications TCP/IP and VTAM and IBM Utilities (IEBGENER, etc.) Working knowledge of mainframe debugging tools : IPCS,XDC, FILEAID Coding experience in a multitasking, reentrant and More ❯
managing and operating cloud orchestration platform(s). Experience in designing and implementing a cloud service(s). Experience with large scale infrastructure management tools such as: Puppet, Chef, SMS, Satellite, etc. Knowledge of interpreted and compiled computer programming languages such as Python, Java, C, Objective C, C++, C Sharp, SQL, Tcl, Perl, PHP. Assembly, CUDA, and GPU language experience More ❯