Support Analyst
- Location
- Greater London, England, United Kingdom
technical training, office hours, hands‐on investigation, and relevant certifications. You Are 2+ years of experience in a technical customer support, technical account support, SaaS support, application support, or similar role. Demonstrated experience handling complex technical issues and escalations in a customer‐facing environment. Strong troubleshooting skills and the ability … authentication flows SMTP, email delivery, connection testing, and email‐related troubleshooting REST APIs, authentication, request/response analysis, and tools such as Postman SaaS integrations, workflows, web technologies, and system dependencies Ability to explain technical concepts clearly to both technical and non‐technical audiences. Strong written and verbal English communication ...