Senior Manager - Technical Support Engineering
- Location
- Greater London, England, United Kingdom
ways of working. What You Bring Leadership maturity. Significant experience leading Technical Support or Technical Support Engineering teams in high-growth B2B SaaS environments. You know how to build high-performing teams and support them through change. Strong technical support craft. A deep understanding of what excellent technical support looks … troubleshooting, product knowledge, escalation management, and complex issue resolution. You create environments where technical experts thrive and scale their impact. Technical fluency in a SaaS environment. Enough hands-on depth to lead credibly in our domain: you understand API integration debugging, enterprise identity and authentication (SAML, OAuth 2.0, OIDC, SCIM ...