Service Delivery Manager to lead end-to-end delivery for Application Management Services with a team of approximately 36 resources across development, testing, DBA, Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn … service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team of approximately 36 resources.Oversee delivery across development, testing, DBA, Scrum Master, production support, and related workstreams.Ensure achievement of contractual KPIs, SLAs, OLAs, quality targets, and customer commitments.Monitor service performance, incidents, problems, changes, releases, risks ...