26 to 50 of 59 Permanent Service Analyst Jobs

Service Desk Analyst – Hybrid (Reigate) | £41,800–£43,000 + Bonus (15%) Join a dynamic IT team delivering high-quality first- and second-line support across a hybrid workforce. You’ll keep users productive, systems secure, and services running smoothly. What You’ll Do Provide first/second line support and manage incidents via the IT Service … working with InfoSec where needed. Produce reports, support compliance tasks, and identify improvements/automation. Create documentation and deliver user training. What You’ll Bring Solid IT support/service desk experience. Strong knowledge of Microsoft 365, Windows 10/11, mobile OS, Intune, Entra ID/Azure AD. Understanding of networking basics and security tools (Defender, Mimecast, DLP … + up to 15% bonus 27 days holiday + bank holidays Generous pension & £500 benefits allowance Private medical (after 1 year), income protection, death in service Employee car scheme, EAP, enhanced family benefits Hybrid working (4 days onsite) Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the More ❯

The Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced … improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We're looking for 2 x … enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point click apply for full job details More ❯

Job Title: Service Desk Analyst Location: Cardiff, Wales Salary: £23, £26,000 Contract type: Permanent #LI-Hybrid About the role This position sits on the ARO Services Service Desk Team of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the Front Line Services Manager. The ARO Services function oversees both Professional and Managed Services across … all technical domains. We're looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing first-line support and … escalating unresolved issues to the relevant teams. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick-thinking, and detail-oriented. Experience with troubleshooting or technical support is a plus, but most importantly, we're looking for someone eager to learn and make an impact. You'll be part of a supportive team, and More ❯

needs more excellent minds to challenge the status-quo and help it reach new horizons. Where you come in? Are you passionate about delivering a high-quality user-centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across … the organisation. You'll be responsible for logging and resolving incidents and service requests, providing first-line support with accuracy and professionalism, and maintaining a strong focus on customer satisfaction. This hands-on role blends technical troubleshooting, problem-solving, and service management awareness in a fast-paced environment. You'll contribute to knowledge management by using and updating … internal documentation and promoting self-service tools to users. Working closely with experienced colleagues, you'll have the opportunity to develop your skills, share insights, and help shape a responsive, user-focused Service Desk function. What you will be doing Incident & Request Resolution: Log, triage, and resolve service requests and incidents within SLAs, escalating when needed Colleague More ❯

Job Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services and projects. Support procurement for services and … Maintain accurate supplier details and payment records. Contribute to process improvements and IT governance standards. Support IT onboarding for new businesses/sites. Skills & Experience Strong understanding of IT service and contractual processes Experience in budgeting, forecasting, and variance analysis. Excellent stakeholder management and communication skills. Analytical mindset with attention to detail. Keen interest in IT service deployment More ❯

closing date: commencing 12.12.2025 - Interview expected to take place in the week following shortlisting: commencing 22.12.2025 - Bradford Teaching Hospitals NHS Foundation Trust are seeking a talented and dedicated IT Service Desk Analyst to join our dynamic onsite team. As an IT Service Desk Analyst, you will be responsible for providing technical support and assistance to our … internal users, ensuring smooth operation of our IT systems and delivering excellent customer service. The successful applicants will join a busy Service Desk and will play a key part in supporting the trusts 6,000+ staff and various key services. You will be required to work both as part of the team and as an individual. You must also … using the SupportWorks incident workflow system. To use the appropriate network administration tools to create, amend, administer user accounts and perform network administration. Monitor open calls against agreed SLAs (Service Level Agreements) and chase progress with assigned technicians as appropriate. Manage the user experience and their expectations by keeping them updated on the status of their reported incident. Agree More ❯

Job Details Type: Full-time, Permanent Salary: £24,000 - £28,000 per year Hours: Monday to Friday, 9:00 - 17:30 Location: Office-based Service Desk Analyst - Customer-Focused IT Support (Office-Based) On behalf of our client, a growing managed IT and consultancy provider supporting organisations across East Anglia and London, we are seeking a friendly, proactive … and customer-centric Service Desk Analyst to join their office-based support team. This is an excellent opportunity for someone who genuinely enjoys helping people, thrives on problem-solving over the phone, and brings a positive, service-led approach to every interaction. If you're confident handling a high volume of support calls and take real pride … devices. Maintain accurate documentation of actions, solutions, and user communication. Promote best-practice cybersecurity habits and help users stay safe online. What Matters Most A genuine passion for customer service and supporting others. Confidence managing a high volume of calls with patience, clarity, and professionalism. Strong communication skills with fluent spoken and written English. A collaborative mindset and eagerness More ❯

Service Desk Analyst Location: near Coventry Salary : £25,000-£27,500 Our client a Managed Service Provider based near Coventry is looking for an experienced Service Desk Engineer to join their close-knit team. If you thrive in a fast-paced MSP environment, deliver exceptional customer service, and enjoy continuous improvement, this could be your … tickets, meeting SLAs and keeping users updated. Diagnose and troubleshoot hardware, software, and network issues. Document processes and contribute to team knowledge sharing. Maintain security and identify opportunities for service improvements. Assist with project work and client site visits when required. Your Skills and Experience Proven service desk background within an MSP Strong communication skills and a client More ❯

Are you a 1st line Support Engineer with exceptional customer service skills? If so, you could be the Service Desk Analyst we need! About the role In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users. A … service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you'll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved. With a high percentage of customers supporting our work in … Retail, you'll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with the support rota. Working arrangements This is a hybrid role, where your work will be split between your home and at least three days More ❯

allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs. It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive … independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers … and progress in the direction they choose. Requirements The Role: Based in our Service Centre, you will join as a Service Centre Analyst, working with consultants across our various practices. You will have the opportunity to work across multiple competencies, allowing you to develop your technical and consultancy skills and gain hands-on industry experience. This is More ❯

level, making substantial contributions to the evolution of scientific knowledge. We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Service Operations Analyst to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in … shaping the future of scientific exploration and healthcare breakthroughs. This role is responsible for driving customer satisfaction and service contract retention by combining data-driven insights with operational execution. A core part of this role is ownership of the customer ticketing system, ensuring timely resolution and accurate metadata logging for actionable insights for product and quality teams. The role … ONI: Gather and report customer feedback to Senior Manager, Operations relating to experience, new feature requests, and general product/instrument improvements. Analyze fleet data to identify patterns in service contract churn, customer behavior, and system usage. Develop strategies to recover expiring or declined service contracts in collaboration with the commercial team. Make data-driven recommendations on initiatives More ❯

Be the friendly face of Tech Support - Join us as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to … and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self … service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great More ❯

With a strong focus on innovation, inclusion, and professional development, this is an excellent opportunity to grow your career in a supportive environment. Your new role As an IT Service Desk Analyst, you will provide 1st line and some 2nd line technical support to internal customers. You'll be responsible for resolving and escalating incidents in line with … service level agreements, supporting end-user hardware and software, and maintaining documentation to improve organisational resilience. You will also contribute to IT projects, create user guides and knowledge base articles, and play an active role in team meetings and workshops. What you'll need to succeed Previous experience in a 1st/2nd line IT Service Desk support … opportunities for professional development and training. Benefits also include holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of More ❯

Junior entry level 1st Line IT Service Desk Analyst Location: North-East Essex Are you looking for your first role in IT? Want to work somewhere you can grow & great training? An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.This role would be ideal for someone who More ❯

1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent) Southampton | £22,000-£24,000 | Full-time, Onsite (5 days/week) We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12-month fixed-term contract with a strong likelihood of becoming permanent. … Windows 10/11 , and core desktop applications Managing tickets, escalating where needed and keeping users updated Setting up new starters, accounts and basic access permissions Delivering excellent customer service to internal users What we're looking for Experience in 1st Line/Service Desk/Helpdesk support Confident working with the Microsoft stack (M365, Active Directory/ More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service … could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary actions More ❯

Metaskil Limited Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a … systems MS Teams and SharePoint Online Apple products A starting salary in the region of £25000 to £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

AD. Experience working with Windows If you would like to know more, please do get in touch. Unfortunately, this company is unable to provide sponsorshipKeywords1st line, 2nd line, Support, Service Desk, Help Desk, Office365, Windows, SharePoint, OneDrive Azure AD, Exchange, troubleshooting, Azure AD More ❯

you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients but you won t stay as 1st/2nd Line Service Desk Engineers for long. You ll get hands-on with More ❯

you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st/2nd Line Service Desk Engineers for long. You’ll get hands-on with More ❯

from GPs, Internal and external clients who require Pathology Results or clinical information. The Call Centre is also responsible for the distribution of Pathology consumables and reports. This busy service has a set of Key performance indicators which are continuously monitored and regularly demonstrate a good service. The Call Centre is part of Pathology Business Services; Pathology Business Services … actively encourages Lean working and continuous Service Improvement. The successful applicant will have either experience of working in a similar environment or basic knowledge of Pathology IT systems. They will be willing to learn new techniques and have experience of working with IT or telecommunications systems. They must be able to treat customers, colleagues and staff politely at all … and you will have opportunities to fulfil your potential with NWLP.We look forward to hearing from you! Main duties of the job Provision of an efficient telephone and enquiry service for pathology result andpathology IT. Handle a large volume of inbound and outbound calls in a timely manner. Responding to user queries and complaints in an efficient and professional More ❯

we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Internal Grade G Job Description We are recruiting Service Desk Analysts to join our core technology function Experian IT Services (EITS) to provide support and provide great service through a variety of channels including digital, phone and … applications, ensuring the client experiences a simple and easy service. You will use your first-class support skills to really engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements. These roles will be full … hrs per week, covering a shift pattern of 8am - 6pm Monday to Sunday with no on-call or overtime required. Important Responsibilities/Activities Champion the delivery of excellent service and responding to individual client needs Provide technical support to resolve client issues keeping the client updated throughout the support process Take full ownership to resolve queries by collaborating More ❯