26 to 50 of 139 Permanent Service Analyst Jobs

Transaction Banking Operations - Client Service - Analyst - London location_on London, Greater London, England, United Kingdom OPERATIONS Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. … The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. … to increase our global footprint from both a team size and location perspective. We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting/settlement, reconciliation and claims), transaction support More ❯

Role: IT Service Desk Analyst Expiry Date: November 05, 2019 Job Details: Start from: ASAP Duration: 2 months with possible extension Rate: £120 - £130/day Requirements: Proven experience working as a support analyst Experience with AD, VOIP, O365 Support experience with Windows 10 Knowledge of Office 2016 Experience with Skype for Business SCCM deployment experience Excellent More ❯

Senior Service Desk Analyst - Leicester (Hybrid) We're working with one of the UK's leading tech-driven organisations to recruit a Senior Service Desk Analyst, a pivotal leadership position that blends day-to-day technical support with team coordination and strategic oversight. This role sits between Leadership and the wider analyst team, acting as … Leadership Supporting a team of 1st & 2nd Line Analysts - managing escalations, shift cover, and workloads Resolving team challenges and handling conflict with confidence and professionalism Driving improvements across documentation, service levels, and technical delivery Staying hands-on with technical support in areas like Windows Server, O365, networking, and virtualisation Acting as a technical and leadership mentor to junior team … Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and networking A desire to lead from the front while still contributing More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous … environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities. Your contributions will directly support the Automation Teams mission to deliver high-quality, scalable, and resilient automated services that drive … operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives. Job description As a Robotic Live Service Analyst working in Robotic Process Automation (RPA) you will: Monitor, maintain and ensure the safe running of our virtual machines. Try to improve and enhance processes where More ❯

Senior Service Desk Analyst Salary: £30,000 - £38,000 per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in … the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and support cloud-based systems More ❯

Role: Senior Service Desk Analyst – 3rd Line/Technical Consultant Location: Hereford (Office Based + Local Travel) Salary: £40,000 – £45,000 DOE + Benefits + Career Progression A hands-on senior role blending service desk, technical consultancy, and architectural responsibilities, with real training and progression opportunities. We’re working with a well-established and growing IT … professional services firms, and their reputation is built on quality support, trusted advice, and long-term partnerships. As part of their continued growth, they’re looking for a Senior Service Desk Analyst to take on 3rd Line responsibilities while also contributing to solution design, project delivery, and technical consultancy. This is a role where your technical expertise will … valued, and your future development will be actively supported. Key Responsibilities: Providing 3rd Line support across a broad range of technologies Acting as a technical escalation point within the service desk team Visiting customer sites for more complex support issues or project work Collaborating on the design and deployment of new solutions across client infrastructure Supporting cloud migrations, system More ❯

IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at … 161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an … IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer More ❯

IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at … 161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an … IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer More ❯

IT Service Desk Analyst - £30,000 + Training & Progression Marlborough (on-site, 5 days per week)Full-time, Permanent I’m currently recruiting on behalf of a growing and well-established IT services provider based in Marlborough. This is a fantastic opportunity for an enthusiastic IT Service Desk Analyst to join a supportive, close-knit team …/2nd line IT support role (MSP background desirable but not essential) Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, etc.) Excellent communication and customer service skills A proactive, positive approach and willingness to learn Ability to work well both independently and as part of a team What’s on Offer Salary up to More ❯

Senior Service Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Service Performance Management Analyst designs, executes and interprets past and real-time data to identify trends, reconcile inconsistencies, and make … recommendations to improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Service Performance Management Analyst, you will: • Design, develop and maintain dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers • Integrate Tableau with … their relevance to operational issues • Produces finished analysis products which are suitable for presentation to senior leadership with little or no oversight or review • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance • Use data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem More ❯

Description SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area only. Program Information: SMIT will provide secure end-to-end information … changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own Troubleshoot network connectivity issues, working with remote employees on a corporate … learn customer support processes and techniques Ability to work well with all teammates and multi-task in a fast-paced environment Outstanding analytical, problem solving skills, and excellent customer service Excellent Interpersonal, written, and oral communication skills Required Certifications: Ability to obtain a DoD 8570 IAT Level I certification within 60 days of hire date. Required Clearance: Ability to More ❯

The Role The role The Service Management Analyst will be part of a wider Service Management & Operations team responsible for providing service, support and operations for internal and external users of ITV's addressable advertising platform Planet V, as well as a suite of Commercial Technology systems. You will play an important role in supporting our … Service Management & Operations activities and processes which will contribute to the service performance, availability and security of our supported systems. This position offers a chance to leverage your organisational, problem-solving and service management expertise to make a meaningful difference and provide the best possible service. We are looking for an individual who is passionate about technology … processes and service management. The team Millions of people use the products we build. We're customer focused, informed by data and have a product mindset, using state-of-the-art cloud-first technology. Iterating and evolving daily. In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive … dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident … updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

Service Desk Analyst - IT Support £25,000-£28,000 | Hybrid | Career Development + Great PerksLocation: Peterborough (Easily Commutable - Hybrid Working)Working Hours: Monday-Friday, 09:00-17:30Salary: £25,000 - £28,000 + BenefitsStart Date: ASAP Are you passionate about IT support and ready to take your career to the next level? We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people. What You …/email Analytical mindset with a detail-oriented approach to logging and documentation Ability to multi-task and prioritise in a busy environment Team player with a proactive, customer-service attitude Eagerness to learn new tools and technologies Why You'll Love It Here: 25 days holiday + bank holidays Contributory pension, life assurance & income protection EPIC talent development More ❯

Service Desk Analyst Service Desk Analyst (Customer Service) Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book … are in a great place to expand our team to support our growth. Plenty of training and development is on offer! Day shifts role: Monday to Friday. The successful Service Desk Analyst will be contracted to work 37.5 hours per week, with a potential for staggered start times. This is an office-based role, located at our modern … Camberley service centre (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and More ❯

Service Desk Analyst Service Desk Analyst (Customer Service) Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book … are in a great place to expand our team to support our growth. Plenty of training and development is on offer! Day shifts role: Monday to Friday. The successful Service Desk Analyst will be contracted to work 37.5 hours per week, with a potential for staggered start times. This is an office-based role, located at our modern … Camberley service centre (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk … and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and … third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. More ❯

About The Role With the exciting news of the relocation and expansion of our London office, we are looking for a Service Desk Analyst to join the IT team. Harrison Clark Rickerbys is an award-winning Top 60 UK law firm with over 850 employees and 10 offices across the UK. The primary purpose of this role is … to join the service desk team in providing first-line IT support. Based in our new London office opening in July, reporting to the Service Desk Team Leader, you will provide IT support via remote tools and in-person visits, working collaboratively with the wider, geographically dispersed IT team. You will be responsible for delivering an excellent user … users via phone, email, Teams, and in-person visits. Travel between HCR offices when necessary. Participate in shift work and out-of-hours support rota. About You As a Service Desk Analyst, you will have: A passion for supporting people with IT and delivering excellent customer service. A willingness to learn. Strong communication skills. Creative problem-solving skills. More ❯

Location: London Salary: GBP 45000 Posted Date: 07 May 2025 Closing Date: 16 Jul 2025 We have an exciting opportunity for a Service Analyst (Grade 9) to join the Settlement and Insight team on a permanent basis. Team Overview: The Settlement and Insight (S&I) team are accountable for the entirety of Settlement, and subsequent invoicing, all its … and customer needs. We manage customer enquiries across key products and solutions and using customer feedback look to enhance these products across process and technology improvements. Job Purpose: The Service Analyst works in a team with other analysts to support the operational delivery of the service for customers. The Service Analyst is responsible for ensuring … that services to customers meet defined business rules and agreed performance standards. Performing the primary role in our customer support by continually improving the service to reduce disruption and increase self service. Knowledge management is a core competency in this role to ensure efficient delivery of services. Key Responsibilities: Provide advice, support, guidance and training to customers Develop SME More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance … our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about … delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy More ❯