26 to 50 of 116 Permanent Service Analyst Jobs

Senior Service Desk Analyst - Leicester (Hybrid) We're working with one of the UK's leading tech-driven organisations to recruit a Senior Service Desk Analyst, a pivotal leadership position that blends day-to-day technical support with team coordination and strategic oversight. This role sits between Leadership and the wider analyst team, acting as … Leadership Supporting a team of 1st & 2nd Line Analysts - managing escalations, shift cover, and workloads Resolving team challenges and handling conflict with confidence and professionalism Driving improvements across documentation, service levels, and technical delivery Staying hands-on with technical support in areas like Windows Server, O365, networking, and virtualisation Acting as a technical and leadership mentor to junior team … Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and networking A desire to lead from the front while still contributing More ❯

To apply Direct for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous … environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities. Your contributions will directly support the Automation Teams mission to deliver high-quality, scalable, and resilient automated services that drive … operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives. Job description As a Robotic Live Service Analyst working in Robotic Process Automation (RPA) you will: Monitor, maintain and ensure the safe running of our virtual machines. Try to improve and enhance processes where More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous … environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities. Your contributions will directly support the Automation Teams mission to deliver high-quality, scalable, and resilient automated services that drive … operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives. Job description As a Robotic Live Service Analyst working in Robotic Process Automation (RPA) you will: Monitor, maintain and ensure the safe running of our virtual machines. Try to improve and enhance processes where More ❯

Senior Service Desk Analyst Salary: £30,000 - £38,000 per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in … the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and support cloud-based systems More ❯

IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at … 161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an … IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer More ❯

IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at … 161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an … IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer More ❯

IT Service Desk Analyst We are seeking a dedicated IT Service Desk Analyst to join the Technology team based in Cardiff. This role is full time working 37.5 hours per week Monday to Friday, 9am to 5pm. Position: 6221 IT Service Desk Analyst Location: Cardiff (potential for future hybrid working, to be discussed at … 161.25 per annum Closing Date: 25th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an … IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and escalate incidents in line with Service or Operational Level Agreements. Support internal customers with procured computers. Produce case history reports as requested. Escalate service issues to 2nd/3rd line support and 3rd party suppliers. Improve customer More ❯

IT Service Desk Analyst - £30,000 + Training & Progression Marlborough (on-site, 5 days per week)Full-time, Permanent I’m currently recruiting on behalf of a growing and well-established IT services provider based in Marlborough. This is a fantastic opportunity for an enthusiastic IT Service Desk Analyst to join a supportive, close-knit team …/2nd line IT support role (MSP background desirable but not essential) Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, etc.) Excellent communication and customer service skills A proactive, positive approach and willingness to learn Ability to work well both independently and as part of a team What’s on Offer Salary up to More ❯

a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We have a current opportunity for an experienced Service Desk Analyst to join our team on a permanent basis. Here's what your new role will look like: You will provide a coordinated, consistent and effective 1st … in a mixed Windows/Exchange environment to end users, resolving problems and issues in-line with documented procedures, You will be responding to requests for IT assistance and service from end users, dealing with enquiries efficiently in a polite and courteous manner, You will be logging and categorising customer interactions concisely and efficiently, while taking ownership and following More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

The IT Test Analyst is responsible for the testing of IT Projects ensuring the delivery of high quality products. This includes defining the test approach to ensure the appropriate test coverage throughout the whole test lifecycle. Occasional travel to the other UK offices may be required as part of this role. Duties Responsible for recommending the appropriate test approach More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive … dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident … updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements More ❯

Service Desk Analyst - IT Support £25,000-£28,000 | Hybrid | Career Development + Great PerksLocation: Peterborough (Easily Commutable - Hybrid Working)Working Hours: Monday-Friday, 09:00-17:30Salary: £25,000 - £28,000 + BenefitsStart Date: ASAP Are you passionate about IT support and ready to take your career to the next level? We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people. What You …/email Analytical mindset with a detail-oriented approach to logging and documentation Ability to multi-task and prioritise in a busy environment Team player with a proactive, customer-service attitude Eagerness to learn new tools and technologies Why You'll Love It Here: 25 days holiday + bank holidays Contributory pension, life assurance & income protection EPIC talent development More ❯

Service Desk Analyst Service Desk Analyst (Customer Service) Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book … are in a great place to expand our team to support our growth. Plenty of training and development is on offer! Day shifts role: Monday to Friday. The successful Service Desk Analyst will be contracted to work 37.5 hours per week, with a potential for staggered start times. This is an office-based role, located at our modern … Camberley service centre (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and More ❯

Service Desk Analyst Service Desk Analyst (Customer Service) Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book … are in a great place to expand our team to support our growth. Plenty of training and development is on offer! Day shifts role: Monday to Friday. The successful Service Desk Analyst will be contracted to work 37.5 hours per week, with a potential for staggered start times. This is an office-based role, located at our modern … Camberley service centre (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and More ❯

Service Desk Analyst Service Desk Analyst (Customer Service) Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book … are in a great place to expand our team to support our growth. Plenty of training and development is on offer! Day shifts role: Monday to Friday. The successful Service Desk Analyst will be contracted to work 37.5 hours per week, with a potential for staggered start times. This is an office-based role, located at our modern … Camberley service centre (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and More ❯

Based in Gateshead 9 Day Working Fortnight shift pattern - a day off every 2 weeks! We Put People First so you can Deliver Outstanding Service This is great opportunity for to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be a ssisting and supporting the wider team across the … administration of user services. As IT Service Desk Analyst you will: Administrator and control of all internal line of business software systems Maintain, update and create administration documentation Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues and liaising with our … network providers Take incoming calls and remotely supporting IT issues Support on IT projects when required. As IT Service Desk Analyst you ll have: Good administration background and able to perform general administrative activities. Effective communicator with telephone and communication skills Ability to manage conflicting demands and work at all levels across a diverse organisation Strong team player More ❯

Based in Gateshead 9 Day Working Fortnight shift pattern - a day off every 2 weeks! We Put People First so you can Deliver Outstanding Service This is great opportunity for to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be a ssisting and supporting the wider team across the … administration of user services. As IT Service Desk Analyst you will: Administrator and control of all internal line of business software systems Maintain, update and create administration documentation Administrator and support with IT assets and equipment including iPads, laptops and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues and liaising with our … network providers Take incoming calls and remotely supporting IT issues Support on IT projects when required. As IT Service Desk Analyst you’ll have: Good administration background and able to perform general administrative activities. Effective communicator with telephone and communication skills Ability to manage conflicting demands and work at all levels across a diverse organisation Strong team player More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk … and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily second and … third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues. More ❯

stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. In a nutshell Join our Technology and Transformation team as a Service and Operation Analyst and help keep our tech services running like clockwork. You'll dive into data and analytics to uncover insights, communicate tech changes clearly, and support … the rollout of new technologies-all while championing continual service improvement. You'll take ownership of our service management reporting tools, ensuring performance is visible and actionable. Working closely with the Service & Operation Manager, you'll also help raise the bar on governance, processes, and frameworks across Technology. Day to day Some of your key responsibilities as … a Service and Operation Analyst will include: Technology Service Reporting of the services delivered by Technology to the business and from our external partners. Development of Technology Service reporting dashboards and tooling to ensure fit for purpose and delivering the required outcomes. Provide insightful analysis and interpretation of technology performance metrics, collaborating with internal teams and More ❯

About The Role With the exciting news of the relocation and expansion of our London office, we are looking for a Service Desk Analyst to join the IT team. Harrison Clark Rickerbys is an award-winning Top 60 UK law firm with over 850 employees and 10 offices across the UK. The primary purpose of this role is … to join the service desk team in providing first-line IT support. Based in our new London office opening in July, reporting to the Service Desk Team Leader, you will provide IT support via remote tools and in-person visits, working collaboratively with the wider, geographically dispersed IT team. You will be responsible for delivering an excellent user … users via phone, email, Teams, and in-person visits. Travel between HCR offices when necessary. Participate in shift work and out-of-hours support rota. About You As a Service Desk Analyst, you will have: A passion for supporting people with IT and delivering excellent customer service. A willingness to learn. Strong communication skills. Creative problem-solving skills. More ❯

Location: London Salary: GBP 45000 Posted Date: 07 May 2025 Closing Date: 16 Jul 2025 We have an exciting opportunity for a Service Analyst (Grade 9) to join the Settlement and Insight team on a permanent basis. Team Overview: The Settlement and Insight (S&I) team are accountable for the entirety of Settlement, and subsequent invoicing, all its … and customer needs. We manage customer enquiries across key products and solutions and using customer feedback look to enhance these products across process and technology improvements. Job Purpose: The Service Analyst works in a team with other analysts to support the operational delivery of the service for customers. The Service Analyst is responsible for ensuring … that services to customers meet defined business rules and agreed performance standards. Performing the primary role in our customer support by continually improving the service to reduce disruption and increase self service. Knowledge management is a core competency in this role to ensure efficient delivery of services. Key Responsibilities: Provide advice, support, guidance and training to customers Develop SME More ❯