76 to 100 of 138 Permanent Service Analyst Jobs

Join Our IT Team: IT Service Desk Analyst Needed in Melton, Hull! Are you passionate about providing exceptional technical support in a dynamic retail environment? Heron Foods is looking for a dedicated IT Service Desk Analyst/First Line Support Technician to join our busy team. This crucial role involves delivering timely technical assistance to over … some out of hours activities from time to time and will be based around a 7-day operation (Mon to Sun - 37.5 hours per week). As the IT Service Desk Analyst you will be responsible for: Serving as the first point of contact for users seeking technical assistance over the phone or via email. Performing remote troubleshooting … Directing unresolved issues to the next level of support personnel. What Heron Foods Offers: Annual salary of £24,722. 30 days annual leave, with additional leave accrual for long service and option to purchase extra days. Workplace Pension. 10% discount at Heron Foods and B&M stores, with double discount weekends throughout the year. Wellbeing support via our More ❯

Job Title: Senior Service Analyst Location: UK-Flexible Salary: £38,000 to £41,786 per annum Hours: 35 per week Contract: Permanent Are you passionate about using technology to make a real difference in people's lives? Do you thrive in a fast-paced environment where no two challenges are the same? Ready to lead service excellence … and drive continuous improvement in a purpose-led organisation? Step into a role where your technical expertise powers real-world impact. As a Senior Service Analyst , you'll be at the heart of delivering seamless, reliable technology that supports life-changing work across the UK and beyond. From resolving complex issues to driving service improvements, you'll … a tech role-it's your chance to help people in crisis by ensuring the tools they rely on simply work. A day in the life of a Senior Service Analyst will involve: Supporting staff and volunteers across the UK and overseas with technical issues, both remotely and in person. Investigating and resolving incidents, identifying root causes and More ❯

Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client's network of services across the UK. Our team … will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems … errors, troubleshooting and looking to establish lessons learnt Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard Provide Service Announcements that are factual and timely as appropriate Importantly, all of our consultants must be able to work 12-hour shifts, covering a 24/7/365 rota. More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst … software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound … any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst … software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound … any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional More ❯

Workplace Type - On-site Worksite Location - 401 North Yearling Road, Columbus, Ohio, 43213, United States Job Title - service desk Analyst Top Skills - Must Haves Secret clearance Security+ JOCC Support Help desk Desktop Technical support Top Skills' Details 3 Years Experience Analyzing Testing, and Troubleshooting LAN's and WAN's. Performing Windows support and basic network support. Experience performing … network maintenance to ensure networks operate correctly without much downtime. Active Secret clearance and ideally, experience working in a DOD environment. Secondary Skills - Nice to Haves Service desk Help desk support Customer service Troubleshooting Job Description Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and More ❯

IT Service Management Analyst (SME) Onsite: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology … a passion for technology Ability to solve challenging technical business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Design new or update existing services with specific service levels and Critical Success Factors (CSFs) defined at project conception and agreed to by NGB NCR NEC and project stakeholders As needed develop and maintain Operational Level Agreements (OLAs … identifying roles, responsibilities, and resources required Draft new or update measurements, metrics, and KPIs with an emphasis on availability, reliability, and performance for services in coordination with service owners and CSI Report and monitor SLAs, SLOs, metrics, and KPIs in the MPSR In conjunction with CSI, proactively audit service and process owners for compliance with SLAs and SLOs More ❯

Senior IT Service Management Analyst Onsite: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology … a passion for technology Ability to solve challenging technical business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Design new or update existing services with specific service levels and Critical Success Factors (CSFs) defined at project conception and agreed to by NGB NCR NEC and project stakeholders As needed develop and maintain Operational Level Agreements (OLAs … identifying roles, responsibilities, and resources required Draft new or update measurements, metrics, and KPIs with an emphasis on availability, reliability, and performance for services in coordination with service owners and CSI Report and monitor SLAs, SLOs, metrics, and KPIs in the MPSR In conjunction with CSI, proactively audit service and process owners for compliance with SLAs and SLOs More ❯

services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs. Datawiz has a current opening for a Service Desk Analyst to support their Federal Government client on a full-time, long term contract. In this role, the Service Desk Analyst provides priority based categorization … support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Identifies, researches, and resolves technical problems Possess strong customer service and communications skills Analyze, evaluate, and test software and hardware problems Handle heavy call volume More ❯

Were looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer serviceto join our Client'sLancashire based technology team. This is anentry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed. This can be offered on ahybrid office/home … of software updates Issue logging Use a ticketing system to document all technical issues reported by users, ensuring accurate records of the problem, actions taken, and final resolutions Customer Service and Communication Respond promptly to queries: Address customer concerns via email and phone, maintaining a courteous and helpful attitude Educate users: Assist users in understanding how to avoid future … problems by providing guidance and education on using systems properly. What we're looking for? 1 year + experience in Application/Tech support or other Customer Service support role Great customer skills and good all round IT troubleshooting skills. Ability to multitask and prioritise workload Confident, friendly and outgoing, always happy to role your sleeves up and go More ❯

Summary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations. This is currently a hybrid position that requires at least 3 days on-site. Schedule and work location are subject to change based on company/contract … of software applications Assist all users with any logged IT-related incident when called upon Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and … upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Participate in the Annual Performance Review Process Actively support equality and diversity policies of The MIL Corporation and The Library of Congress Travel None Required More ❯

This is an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide … actionable guidance to leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer … service strategies, and achieve key business objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written More ❯

Job Description Business Analyst - Retail/Service Delivery/Supply Chain Locations: London + Birmingham (must be willing to travel to client sites throughout the UK on an ad hoc basis) Salary: Competitive salary and package (Depending on level of experience) Accenture are hiring at the following level - Specialist Join Accenture and help transform leading organisations and communities … opportunity to develop a wide range of new skills on the job. In our team you will learn: How to provide solutions to real world problems across Retail/Service Delivery/Supply Chain clients in the UK. How to help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and … be considered. Proven history of working within a complex and diverse delivery environment. Have worked in an agile environment. Managing conversations with 3rd parties Have worked as a business analyst throughout different project stages: discovery, delivery, testing, go lives and BAU. What's in it for you: At Accenture in addition to a competitive basic salary, you will alsohave More ❯

TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree. As an Enterprise Service Desk Specialist you will play a critical role in … Secret Clearance - 4 Years of IT Experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience) - Openness and Willingness to support an in-bound service desk/call center operation - Experience with ITSM (Ticketing System) Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are More ❯

provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives. Position Overview We are recruiting for a Customer Service Support Analyst who will support the critical functions for mission clients in the Intelligence Community. This individual will serve as the primary point of contact for users on … needs of IC-facing tools and systems. This role is crucial in providing timely and professional responses to user inquiries, ensuring thorough documentation and effective resolution of issues. The Analyst will liaise with various technical teams to address user needs and facilitate continuous improvements. Responsibilities Act as the primary point of contact for user inquiries, requests, and issues, ensuring More ❯

improve. That's where this job comes in. What you'll be doing We're excited to offer a fantastic opportunity to join our Enterprise Services team as a Service Delivery Analyst. In this role, you'll be central to our technology operations, ensuring that critical services run smoothly and efficiently every day. You'll work closely with our … as we grow. Understanding of business processes and their connection to technology, with attention to detail. Curiosity to ask questions and investigate issues thoroughly. Experience with ITIL practices and service delivery frameworks. Familiarity with EDI is a plus, but not essential; we support learning on the job. You'll get To be part of a high-performing team in More ❯

Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point … environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal … Healthcare through ongoing training. Your journey so far Recent graduate with a related degree (e.g., Computer Science, Engineering) OR 1-2 years of experience in technical support or customer service, preferably in SaaS or software. Excellent communication skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast More ❯

their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global … technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for … review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs More ❯

with 91% of the team agreeing that they "would strongly endorse my company to friends and family as a great place to work" The Opportunity Radar Healthcare's newSupport Analyst We're looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the … Recent graduate with related degree (e.g. Computer Science, Engineering, or a demonstrated interest in software & technology) OR Minimum 1-2 years of experience in a technical support or customer service role, ideally within a SaaS or software business. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities, with an ability and desire to learn. Demonstrated ability … fantastic office in the heart of Leeds (complete with a rooftop bar for the summer months), the choice is yours! ️ 25 days holiday (+ bank holidays) continually increasing with service, plus the option to buy up toa week to suit whatever exotic adventures or big life events you have planned for the year ahead Birthdays off and a surprise More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users … ll bring to the team: Experience: 5+ years in a reporting or analytics role focused on performance measurement, reporting automation, and dashboard development. Experience in operations, e-commerce, or service-oriented environments preferred. Education: Bachelor's Degree in an analytical field (math, economics, engineering, statistics, etc.), preferred Masters Degree is a plus Tools: You will have knowledge of key More ❯

mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview This is an analyst position within the MAC Documentation Operations Unit. Ensuring that assigned day to day activities for the processing of trading legal agreements are completed in a timely manner with a More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business objectives … and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments Engaging with technical … and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

A dynamic Service Delivery Analyst is now sought by one of the UKs leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and … enjoys engaging with clients and customers. This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery/Customer Experience role. Key responsibilities of the Service Delivery Analyst To operate as the serve as the technical liaison between customers and internal … service teams Act as a point of escalation for incident resolution Building and maintaining strong customer relationships Presenting concise and informative monthly service data. Act as the conduit between clients and internal teams Ensuring seamless service operations Essential experience of Service Delivery Analyst Previous Security Operation Centre/SOC experience Knowledge of SOC tooling, SIEM More ❯

Service Desk Analyst We are looking for an experienced Support Analyst with knowledge of Active Directory, DNS and DHCP as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low level More ❯

Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The successful … growing organisation, who are willing to back you to develop your existing skills. This is a fantastic opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as … a customer service intermediary in between the technical SOC environment and our clients customer base. Act as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge of More ❯