101 to 125 of 1,794 Permanent Service Delivery Jobs

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

every year. We're at our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all … technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also support operations at the stadium, training ground, and other club facilities . This role requires a strong leader … with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues are resolved efficiently. Act More ❯

sales teams • Support post-sale handoffs to ensure smooth implementation • Collect and communicate market feedback to product management teams • Design the following solutions during the sales cycle: • Design comprehensive service desk architectures that align with ITIL best practices • Develop solutions for multi-channel support (phone, email, chat, self-service) • Design end user support models including remote assistance and … on-site support options • Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions • Design end-to-end device lifecycle management solutions from procurement to retirement • Develop asset management systems, including inventory tracking and reporting capabilities • Design subscription models and financial frameworks for DaaS offerings • Develop unified communications architectures including voice, video, and messaging solutions … years of presentation, communication, and interpersonal skills experience. • Minimum 3 years of experience as a Digital Workplace Architect with deep expertise in one or more of the following: • Modern Service Desk • Conversational AI • ServiceNow • Workplace Automation • Modern Field Services • Minimum 3 years of experience with Modern Endpoint Engineering (SCCM, Intune), Unified Communication and Collaborations, M365 (Teams, SharePoint, Email, Endpoint More ❯

like no other! About the role We are looking for a Senior Unified Communications Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer's needs first. You will be delivering exceptional customer service for cases which have … been escalated to you. As a Senior Unified Communications Engineer, this could involve fixing a technical fault, answering a query or fulfilling a service request - anything that is needed to allow the customer to conduct their business. Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication … colleagues. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What More ❯

ensuring that day-to-day teaching, learning, and administrative activities are supported by reliable and well-maintained technology, while also contributing to the Centre’s broader digital infrastructure and service delivery.This role is primarily based in centre (Stratford) 5 days a week.ABOUT THE ROLE To provide end-user support for Study Group systems at the location at which the … role is based. The responsibility revolves around the use of a Service Desk system to respond to and assist staff members and students with incidents and service requests The tasks this responsibility encompasses will range from desktop support to account and systems administration. These tasks require not only an in-depth knowledge of IT hardware and software platforms … but excellent communication and customer service skills Maintain accurate documentation of systems, configurations, and issue resolution procedures Supporting students with system access Install, configure, and maintain AV equipment including conferencing systems, displays, and sound systems Ensure seamless functionality of AV infrastructure in classrooms, meeting rooms and shared spaces Act as the first point of contact for AV system issues More ❯

end-users. This position requires a Top Secret clearance with the ability to obtain SCI. Responsibilities: Lead the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for the employees and contractors. Oversee the response to service requests via telephone, email, voicemail, and direct walk-ups, ensuring high levels of customer satisfaction. Manage … computers, laptops, tablets, printers, scanners, and other peripherals. Ensure the Help Desk team adheres to Information Security and Privacy Awareness training and complies with standards. Utilize and maintain the service desk ticketing and tracking systems, ensuring accurate record-keeping and efficient ticket resolution. Coordinate hardware moves, setups, and presentation support. Provide guidance and training to team members and users … on various applications and systems. Monitor and report on service desk performance, identifying areas for improvement and implementing strategies to enhance service delivery Collaborate with other IT teams and departments to support organizational goals and initiatives. Communicate effectively with stakeholders to ensure alignment and transparency. Required Education and Experience Bachelor's degree in information technology, Computer Science More ❯

Responsibilities Lead the Operations Excellence Charter by owning strategic initiatives that improve service delivery quality, consistency, and efficiency. Drive Program Governance including roadmap creation, milestone tracking, KPI alignment, and stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management More ❯

bonus Leadership and mentoring capabilities Data-driven decision-making and performance analysis Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements Excellent communication and strategic thinking abilities If you are interested in this role or looking for something similar, please contact Alex directly on If you are … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯

paid time off, and more. The Enterprise Solution Architect is a critical role responsible for ensuring that the business's planned value is realized at the completion of program delivery for both business and IT execution and satisfaction. This position requires a strong background in enterprise architecture, solution architecture, and program management, with a focus on identifying customer needs … Responsibilities & Duties may include, but are not limited to: The Enterprise Solutions Architect will be responsible for the following tasks: Apply enterprise architecture guiding principles to solution selection and delivery, ensuring alignment with business objectives and value realization. Identify customer needs, prioritize capabilities, features, and functionality, and translate these needs into technical requirements. Guide the work through the program … including EA strategy, development, and operations, as well as the application of EA frameworks (e.g., DoDAF, TOGAF). Identify and implement improvement opportunities within the enterprise architecture and solution delivery processes, fostering continuous improvement. Determine the value of a program and ensure value traceability in alignment with program/mission business objectives. Apply solution architecture principles to enact transformation More ❯

Capacity Management Quality Analyst to join our team. The successful candidate will be responsible for monitoring, analyzing, and optimizing our program's capacity management processes to ensure high-quality service delivery and operational efficiency. Responsibilities: Assist the lead in providing network capacity quality assurance Analyze capacity data and metrics to identify trends, bottlenecks, and areas for improvement Develop … compliance with requirements, industry standards and best practices in capacity management Participate in capacity planning meetings and provide expert insights Provide data-driven insights and recommendations to the Continuous Service Improvement (CSI) team to enhance overall network quality and performance Qualifications: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of related work experience More ❯

holder will lead and develop all aspects of testing for the SaaS Vantage solution and will, from time to time, meet with clients and internal stakeholders to ensure that service is delivered in a consistent and timely way. Although the primary focus of the role is testing, it is a hybrid role. You will be expected to have the … be considered as falling under the remit and responsibilities of this post. Requirements: Essential: Proven experience as a Quality Assurance Tester or similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber More ❯

on more complex issues and queries. Lead on the processing of complex claims and funder statements, and audit reports. Identify areas for improvement and contribute to the development and delivery of training for new members of staff and to improve the overall skill set of research financial administrators or within other stakeholder groups. Establish and build network relationships to … University resources. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. Perform detailed analysis of the performance metrics to identify data … C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation and use More ❯

and recommending enhancements as appropriate. Required Skills: Ability to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with … Certification IAT Level 2 Compliance Required (Security+ CE) This position requires an active Security Clearance with appropriate Polygraph. About us: Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception More ❯

to analyze and solve complex project-related problems. The Project Manager at Koniag Government Services plays a critical role in leading and managing large and complex projects, ensuring successful delivery while navigating challenges and leveraging innovative solutions. With a strong background in project management, technical expertise, and leadership skills, the ideal candidate will be responsible for overseeing all aspects … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

our customer's network infrastructure and provide front-line support and troubleshooting. The Tier 1 Network Administrator will be the initial point of contact for network issues, outages, and service requests. Responsibilities include monitoring network performance, triaging incidents, and performing basic troubleshooting tasks based on established procedures. Additional duties involve fulfilling service requests, documenting issues, and escalating complex … science or related field 1-2 years of experience in network administration or technical support Basic knowledge of network protocols, devices, and monitoring tools Understanding of ITIL processes and service desk operations Key Skills: Strong analytical and problem-solving abilities Excellent written and verbal communication skills Attention to detail and ability to multi-task in a fast-paced environment … Customer service mindset and professional demeanor Proficiency with Microsoft Office and ticketing systems Requirements: Ability to obtain a Public Trust Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender More ❯

are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and … service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring … timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute More ❯

managing SCIF security protocols and team performance. Key responsibilities include: Manage and supervise help desk staff and daily operations Oversee SCIF security procedures and access control Develop and monitor service level agreements (SLAs) Create and maintain technical documentation and procedures Establish performance metrics and generate management reports Train and mentor help desk specialists Manage escalations and VIP support issues … SCI Required Skills and Competencies: Current CompTIA Security+ CE certification One or more additional required certifications (CySA, CCNA, GICSP, or GSEC) Experience managing help desk operations Knowledge of ITIL service management principles Strong understanding of security protocols in classified environments Experience with SLA development and monitoring Team leadership and personnel management skills Expertise in technical support processes Knowledge of … SCIF operations and security requirements Strong problem-solving and escalation management abilities Excellence in customer service and communication Ability to manage on-call rotation and emergency response Desired Skills and Competencies: Bachelor's degree in related field Additional security certifications Experience managing classified facilities Prior military or intelligence community experienced Knowledge of government IT processes Project management experience Change More ❯

documentation and internal knowledge bases up to date. Ensure all systems meet security, compliance, and data protection standards. Be part of continuous improvements to enhance user experience and IT service delivery. What Youll Need: Previous experience in IT support, end-user computing, or similar technical roles. Solid knowledge of Microsoft 365 and Active Directory. Experience with Windows 10/… Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme More ❯

owners, content managers, and end-users on best practices, governance policies, and feature usage. Documentation: Maintain internal documentation, technical guides, scripts, and SOPs to support knowledge transfer and consistent service delivery. Collaboration: Partner with system administrators, architects, security teams, and Microsoft support to resolve high-impact issues or deliver enhancements. Incident Management: Track and manage issues using ITSM tools … CSS. Experience with Power Platform tools: Power Automate, Power Apps, and Power BI. Familiarity with SharePoint Designer and InfoPath (for legacy support). Experience configuring and managing SharePoint SE service applications, central admin, ULS/event logs, and SQL Server dependencies. Soft Skills: Strong analytical and problem-solving skills. Excellent written and verbal communication skills, with the ability to More ❯

practices in patching, monitoring, availability, and operational excellence. The IT Operations Team thrives at the intersection of technology and people and is composed of folks with strong technical, customer service, and communication skills. This role is perfect for someone who has a strong internal drive, likes to solve problems, and can define their own priorities, requirements, and goals in … infrastructure, using Cisco Meraki. Support the implementation and management of identity and access using Okta, including SSO integrations (SAML, OIDC), SCIM provisioning, and Okta Workflow automation. Support end-user service escalations with a focus on root cause resolution and user satisfaction. Oversee Windows Server infrastructure and Active Directory, ensuring reliability and proper access controls. Collaborate with the team to … monitoring, and system configuration. Contribute to incident response, perform post-incident reviews, and implement long-term fixes. Work closely with Security and SRE teams to support end-to-end service delivery. Participate in Business Continuity Planning and ongoing operational improvement initiatives. Support and maintain meeting room technologies and AV systems, ensuring seamless experiences. About you: 3+ years of experience More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯