101 to 125 of 677 Permanent Service Delivery Jobs

take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...

national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Management of the managed service provider in regard to Service levels First line response to incidents and queries Management of the feedback team, allocating work. Management … Continuous service improvement plan to drive improvements to internal and Live service provision. Produce weekly, monthly and Board reports - presenting them to senior members of the team About us Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms ...

Senior Agile Delivery Manager (Contract) Duration: 12 Months Contract Type: Inside IR35 Day Rate: Up to £600/day via Umbrella + Expenses Location: Leeds, Newcastle or Birmingham (60% Onsite Requirement) Opportunity Overview A large, complex organisation is seeking a Senior Agile Delivery Manager to support the delivery of a newly formed software engineering team. This team will focus on a defined backlog of critical improvements across service security, resilience, testability, and recoverability. This is a hands-on delivery role, not a coordination position. You will operate as an embedded Scrum Master within an active ...

hiring a Payments Service Delivery Manager for a strategic project in the financial sector, with a strong focus on service management, operations, delivery and governance of critical payment services. This role is ideal for a senior professional with solid banking experience and strong … Instant Payments (IPS) ; end-to-end Direct Debit processes; integrations across Payment Gateway, Core Banking, CSM, clearing and settlement ; incident management, SLA monitoring and service stability ; payment APIs and monitoring tools such as Dynatrace and Kibana ; PSD2, open banking and the regulatory framework applicable to payments. The position requires ...

Service Desk Team Leader - Managed Services Provider Location: London (hybrid) Salary: £, depending on experience. We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader. This is an exciting opportunity for an experienced engineer … people leadership and hands-on technical work. You'll be leading a close-knit team of five 1st-3rd Line Engineers, ensuring high-quality service delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining ...

Quest Search and Selection is currently hiring for a Head of IT who is responsible for the delivery, stability, and continuous improvement of core technology services, including infrastructure, business applications, end-user support, and cyber operations. The role ensures services remain secure, reliable, and aligned with the needs … operations. Be part of the SLT leading a team of 5 direct reports under the differing IT verticals, with a larger team underneath Lead service management, ensuring effective monitoring, incident resolution, and continuous service improvement. Support in operational leadership, providing insight on risks, capacity, and technology readiness. Lead ...

Hybrid - Liverpool, London or Peterborough Ideally Liverpool) This role is responsible for establishing, leading, and continuously developing a high‐performing HR Application Managed Service that delivers scalable, secure, and high‐quality HR technology services, with a primary focus on the effective operation and optimisation of SuccessFactors systems. It provides … team structure, resourcing, and capability. Furthermore you will and determine the optimal balance between internal expertise and strategic external partners to support both immediate service delivery and long‐term growth. You will act as the senior connection point between business stakeholders, People & Performance leaders, technology teams, and third ...

ABOUT US We are a dynamic and growing Managed Service Provider (MSP) serving small to mid-sized businesses with reliable, secure, and forward-thinking IT solutions. With a strong focus on cybersecurity and business continuity, we leverage industry-leading platforms like Microsoft, Google, Kaseya and Datto to deliver exceptional … service and peace of mind to our clients SUMMARY The Client Success & Operations Coordinator plays a pivotal role in bridging the gap between our technical teams and our clients. This role ensures smooth communication, exceptional client experience, and efficient internal operations. You will act as a central point ...

Deadline: 5 April 2026 Department: Corporate Services Employment Type: Fixed Term - Full Time Location: Edinburgh - Hybrid Compensation: Grade M2 £77,700 - £90,759. Civil Service Pension. Flexible Working Hours. Hybrid Working. Description To provide strategic leadership for the Scottish Funding Council’s (SFC) data and digital services function, owning … services, ensuring SFC’s data and digital capability delivers measurable value, supports evidence‐based decision making, and evolves in line with Scotland’s public service agenda. Key Responsibilities Set and own the strategic direction for SFC’s data and digital services, acting as the senior product owner ...

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery … client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle ...

Senior Network Service Lead 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme is underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern … secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major Modern Network Programme. Working at the intersection of project delivery and operational services, you'll ensure the new network platform ...

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations … play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities * Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture ...

Senior Network Service Lead Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme … underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern, secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires ...

Technical Service Delivery Manager - Defence Programme Salary: £55,000 + Bonus + Benefits Location: Caerphilly (with travel to MoD sites as required) Security Clearance: SC (must hold or be eligible); DV highly desirable This is a fantastic opportunity for you, an experienced Technical Service Delivery Manager … take ownership of a complex, multi-domain MOD communications service operating click apply for full job details ...

Responsibilities Lead and supervise onsite logistics and stores operations across client environments Manage and support a team of Logistics Engineers, allocating workload to meet service level agreements (SLAs) Oversee goods-in/goods-out processes, stock control, inventory tracking, and asset lifecycle management Ensure secure handling, storage, labelling, transfer … records across asset management systems, scanners, and internal tracking tools Plan and schedule logistics activities to support both business-as-usual operations and project delivery Ensure compliance with health & safety standards, quality procedures, and client requirements Identify, manage, and escalate risks or issues where necessary Produce operational reports, documentation ...

Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? Responsible … line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best ...

coordination. You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You’ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently … Alongside this, you’ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex ...

experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge … cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Azure Delivery Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments … role is for you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support ...

mobile number and email address are available on my LinkedIn Profile This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: Direct accountability for Tier 1 MSP/vendor performance … large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery.You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology spend. ...

mobile number and email address are available on my LinkedIn Profile This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: Direct accountability for Tier 1 MSP/vendor performance … large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery. You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

work setup that suits you best. Holistic Learning Experience: Step into a role that goes beyond traditional consulting. NIIT MTS is a full-service firm, offering exposure to all facets of L&D. Your journey with us ensures a comprehensive understanding, putting you in a prime position to advise … includes defining project objectives, creating project plans, aligning NIIT Centre of Expertise teams and leading agile teams, removing impediments, and ensuring successful and efficient delivery of high-quality learning outcomes within scope, schedule, and budget constraints. Performance Consultancy: Performance Consultancy for the new learning projects involves assessing and evaluating ...