101 to 125 of 1,096 Permanent Service Delivery Jobs

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … across the business. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a … collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … across the business. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a … collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within More ❯

Home >Jobs > Customer Service Delivery Specialist Customer Service Delivery Specialist Job Description The Customer Service Specialist will primarily focus on booking and arranging appointments for clients. It will also involve handling a high volume of calls and emails - ensuring client are kept up to date. Main Duties Coordination of volume appointment, including preparation, scheduling and … the appropriate department. Assist in responding to and investigating complaints when required. Verify that appointment outcomes are accurate before submission to clients Skills and Knowledge Two years of continuous service in a client-facing administrative or coordination role, involving data entry, client communication, and time-sensitive tasks. Have a passion for excellent service and build rapport quickly Strong More ❯

continuous improvement. This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … o NHS Car lease scheme o Access to a wide range of benefits and high street discounts! Main duties of the job As Optimisation Manager, you'll lead the delivery of change and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients … and manage service transitions. Your key responsibilities will include: Leading complex projects and change initiatives across the Workforce Services Directorate. Building strong relationships with internal and external stakeholders. Designing and improving processes to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and More ❯

Home >Jobs > Customer Service Delivery Specialist Customer Service Delivery Specialist Job Description The Customer Service Specialist will primarily focus on booking and arranging appointments for clients. It will also involve handling a high volume of calls and emails - ensuring client are kept up to date. Main Duties Coordination of volume appointment, including preparation, scheduling and … the appropriate department. Assist in responding to and investigating complaints when required. Verify that appointment outcomes are accurate before submission to clients Skills and Knowledge Two years of continuous service in a client-facing administrative or coordination role, involving data entry, client communication, and time-sensitive tasks. Experience co-ordinating high volume booking or appointments Good knowledge and experience … using Microsoft Excel - managing and updating spreadsheets Have a passion for excellent service and build rapport quickly with clients and customers Strong attention to detail Be self-motivated and able to work independently Previous work history in a remote or hybrid role with a home set up Hours and Salary £28500 per annum, £13.70 per hour 9.00am - 6.00pm Sunday More ❯

Drive performance, inspire confidencebe our Head of Service Assurance. The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle … management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem … management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer More ❯

fast-growing, global team. In this role, you will act as the primary technical liaison between the company and its end clients based in 2 different sites, ensuring seamless delivery of IT services, high customer satisfaction, and identifying opportunities for service growth and innovation. You will play a vital role in service delivery, client relationship management … term partnerships. Key Responsibilities Client Relationship Management Act as the main technical point of contact for assigned clients. Build and maintain strong relationships with stakeholders at all levels. Lead service review meetings and provide performance reporting. Work with the Service Delivery Manager (SDM) to deliver project plans, CSIP, and issue management. Service Delivery Oversight Ensure … SLAs and KPIs are consistently achieved or exceeded. Collaborate with internal teams (support, projects, security) to resolve client issues. Monitor and report on service health, incidents, and trends. Participate in the Change Advisory Board and continuous improvement planning. Contribute to service review reports and root cause analysis. Technical Advisory Provide strategic guidance on IT infrastructure, cloud, cybersecurity, and More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. … Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. Youll make sure … clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where youll fit in: Youll be part of the Delivery Leadership team for the account(s), normally reporting to a Lead Delivery Manager, Delivery Lead, Senior Delivery Lead or Delivery Director. Youll have clear areas More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing … the delivery of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving … the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the More ❯

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing … the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach … and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed More ❯

travel) Type : Permanent Salary: Competitive + Benefits Sector: Public Sector/Government Services/Digital Transformation Are you an experienced HR & Payroll shared services leader with deep expertise in service design and delivery? We’re partnering with a major digital transformation programme delivering critical operational services to a large UK public sector client, and this role sits at … heart of its success. We’re looking for a HR & Payroll Services Functional Lead to lead the design, implementation, and transition of a scalable, user-centric HR and Payroll service model as part of a large-scale, multi-phase programme of service insourcing and transformation. What You’ll Be Doing As the HR & Payroll Functional Lead, you will … Lead the creation and delivery of end-to-end service design for HR & Payroll across all phases of the programme Shape a high-level operating model aligned with client expectations, technical capabilities, and third-party providers Collaborate with a multi-disciplinary team of analysts, SMEs, and client stakeholders to iterate and finalise the service blueprint Ensure alignment More ❯

Service Delivery Leader Location: Gateshead NE8 1NS Salary: £15.80 per hour Hours Per Week: 40 Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, wed love to hear from you! The Role As a Service Delivery Lead, youll: Provide leadership and guidance to staff across mul click apply for full job details More ❯

and programme management meetings. Good knowledge and understanding of the project lifecycle within IT Services. Must be accredited with PRINCE2 to practitioner level Support and development of all IT service project delivery functions and processes. About us Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been … Hospice St Johns. Job description Job responsibilities Provide proactive, methodological project management support to the information technology team and the business. Ensure that all project are managed the Customer Service and Service delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets and other deliverables. Participate in projects and … service delivery. Coordinate with Service delivery managers and local support personnel Provide reports, updates and feedback from time to time, as requested. To build relationships with heads of departments, consultants and all end-users through out the organisation. To provide a physically present and visible management presence to represent IT positively within the organisation To enhance the More ❯

Service Desk Manager Purpose of the Role Lead all field-based activities, with the authority to challenge or change any related tasks. Manage customer accounts and scheduling activities, ensuring optimised routes that maximise engineer efficiency and meet/exceed service level agreements. Oversee the Service Desk and Field Service teams to ensure operational success. Drive customer … satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers to minimise travel … time, maximise productivity, and meet customer expectations. Apply engineering best practices to ensure efficient and effective service delivery using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring best practices More ❯

5.30 pm, Fridays 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 82 for June 2025. Underlying its services is FluidOne's national fibre network, Platform One … UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers,with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to More ❯

This service is set to disconnect automatically after 0 minutes of inactivity. Your session will end in 1 minutes. Click OK to reset the timer to 0 minutes. You have been signed out. This service is set to sign out after 0 minutes of inactivity. Job Description - Strategy Development Leader, People Advisory Services - Director - English (COR031611) Strategy Development … of our go to market strategies . The incumbent will build and maintain processes and strategies to ensure our team of approximately 70 consultants operate efficiently against goals of delivery health, utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene … and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client satisfaction Develop and implement standardized processes, tools, and templates to enhance consistency and quality of service delivery Oversee frameworks, staffing models, and utilization targets More ❯

The Service Performance Management Analyst designs, executes and interprets past and real-time data to identify trends, reconcile inconsistencies, and make recommendations to improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Service Performance Management Analyst, you will: • Design, develop and maintain … dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers • Integrate Tableau with various data sources, including SQL databases, cloud platforms, and spreadsheets • Manipulates and simplifies large data sets to find, extract, and summarize key records and features, and to explain their relevance to operational issues • Produces finished analysis products which are … suitable for presentation to senior leadership with little or no oversight or review • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance • Use data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management • Works with the ITSM Process Leads More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including … service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including … service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

Overview Daily rate: £500 - £575. Start date: ASAP. Duration: 3 months initially. Location: Midlands. Responsibilities Lead Surgical service delivery in accordance with agreed operational plans, meeting all key standards and KPIs. Work collectively with clinicians and managers to ensure effective delivery of service objectives across all relevant services. Re-design the service in order to … maintain delivery of service targets whilst improving quality, efficiency and effectiveness of services. Ensure that the highest quality, effective and efficient health care services are operationally delivered within defined costs, time-scales and resources. Operate effective and appropriate planning processes and structures, including communication arrangements. Act upon patient feedback, complaints and claims in order to further improve services. More ❯

Overview Service Delivery Director, eCOA (Remote). Reference: 2597 (adap). eCOA isn't the first product offering for this company; they need a specialist, and we're hoping that's where you come in They're a publically floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as … across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year. They don't have though is a service delivery expert. Someone (based remotely in the UK, EU or US) to report to the CCO and: Take responsibility for the whole eCOA solution Engage with clients Work … things grow, build out the whole eCOA solutions team. What we're looking for Someone with: Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond Extremely strong exposure to all aspects of eCOA solutions delivery Ideally from the perspective of a vendor offering customizable eCOA platforms Experience in eCOA software implementation More ❯

analyze data into information and information into knowledge to support operations and business decisions • Use enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow • Interacts with other service providers to ensure that operational level agreements are in place to ensure end-to-end service delivery in accordance … with the service level targets • Work with the service delivery organization and service managers to manage performance against service level targets • Participating in service level reviews; supports root cause analysis of customer issues and SLA impacting events • Developing and implementing data gathering, analysis, and reporting capabilities. • Collaborating with the service managers and the … design and engineering and tools teams to collect and process relevant metrics to support service level management and process improvement activities. • Preparing periodic reports to communicate outcomes of analytic activities. • Performing analytics on discrepancies and issues and performing root cause analysis. • Identifying people, process, and technology opportunities for efficiency and cost reductions. • Validate and/or correct pended tickets More ❯