1,001 to 1,025 of 1,111 Permanent Service Delivery Jobs

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Azure Administrator Associate (AZ-104) - ESSENTIAL Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer More ❯

and support for troubleshooting and resolving issues related to M365 and Azure cloud environments. • Monitor performance, availability, and reliability of M365 and Azure services, implementing proactive measures for continual service improvement. • Ensure compliance with data security and governance policies in M365 and Azure environments. • Collaborate with vendors and external partners to resolve complex technical issues and enhance service More ❯

day operations, ensuring the completion of necessary recordkeeping, and submitting reports as required. The IT Site Supervisor guarantees adequate levels of support to users and peers, ensuring high-quality service delivery. Additionally, this position assists the Senior Manager or Regional Manager of IT Operations with special projects, research, and improvement initiatives, coordinating with supervisors, managers, and business managers as … coordinating their activities; evaluating and verifying employee performances and identifying and ensuring staff development programs; providing direction for troubleshooting applications and operations. Ensure that the highest level of customer service is provided to all personnel. Ensure effective and efficient technical support is provided. Supervise the System Administrators and Deskside Support Specialists, including monitoring performance and attendance, problem-solving, overseeing … special training initiatives. Organize and participate in meetings to gather feedback on applications in place, determine how IT can best meet user needs, and evaluate the level of customer service being provided. Engage with IT and Human Resources staff on employee selection, onboarding, development, performance management, and retention. Foster an environment of collaboration, personal investment, accountability, and knowledge sharing. More ❯

effectively. Drive procurement transformation initiatives and embed best practices. Build and maintain strong relationships with stakeholders, suppliers, and partners. Lead negotiations to secure best-value contracts and ensure quality service delivery. Ensure suppliers meet diversity, sustainability, and responsible procurement standards. Support budget planning, cost optimisation, and savings delivery. Analyse financial data and procurement KPIs to track performance and drive … value policies. We value our people and offer a comprehensive benefits package, including: Competitive salary up to £70,000 25-30 days annual leave plus bank holidays (depending on service) Hybrid and flexible working options Access to training, learning, and career progression opportunities Employee assistance programme (EAP) for wellbeing and support Season ticket loan and cycle-to-work scheme More ❯

organisation based in Leeds. Our client is one of the UK’s largest professional services organisations, with a nationwide presence. The role will focus on working closely with engineers, service management, and information security teams to ensure seamless integration and delivery of high-quality software. The ideal candidate will have extensive ServiceNow experience within a major organisation. Key … policies using JavaScript and Flow Designer. Building and managing REST and SOAP integrations with platforms like Azure, Dynamics 365, MS Teams, and Entra. Designing and maintaining CMDB structures and service catalogues to support enterprise-wide service delivery. Establishing CI/CD pipelines using Azure DevOps for automated testing and deployment. Collaborating with architects and security teams to ensure More ❯

ll collaborate with Enterprise Architects in the definition of target operating models You'll support the definition and continuous improvement of Business Consultancy & Analysis services You'll ensure the delivery of high-quality business solutions that align with organisational goals. You'll engage business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy and … states, applying business modelling and analytical techniques ( e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gaps You'll collaborate with delivery teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, and processes that impact speed to value and time to market. You …/regulations at all times , Experience & knowledge Significant experience with strategy formulation/translation and business consultancy/architecture, ideally within an agile change framework Experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems. Knowledge of EA tools to develop business architecture deliverables. Experience in the application of business architecture techniques including More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

organisation. Acting as the first point of contact for end-user support, you'll troubleshoot hardware, software, and network issues while collaborating with the wider IT team to enhance service delivery. This role requires excellent communication skills and a service-oriented mindset, with the ability to listen, problem-solve, and provide an exceptional user experience. The environment is More ❯

owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create and administer user and email accounts for the companies Active Directory and Office365 systems. Installation, configuration and support of Microsoft Operating systems … best practice - Antivirus, Backup/Restore Hardware build and repair including peripherals Maintain and administer mobile phones and their operating systems Support of video conferencing equipment Develop and expand Service Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of … IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a passion for technology Hardware repair skills preferable Knowledge of mobile phones and their operating systems specifically iOS and Android Exceptional customer service skills Excellent written as well as More ❯

Trident is a fast growing, value-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We … you and your family. Cycle to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high … of large teams Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework. More ❯

lifecycle optimization, e-discovery, CLM, and legal operations strategy. Serve as a facilitator of client feedback loops, ensuring insights from litigation and corporate legal users inform product design and service delivery. Support business development efforts as a sales engineer, demonstrating solution capabilities for litigation support, regulatory risk, and transactional efficiency. Product Enablement, Demonstration & Training Design and deliver advanced, tailored … mapping methodologies to design scalable, repeatable solutions for corporate and litigation functions. Develop best practice frameworks for e-discovery readiness, contract lifecycle optimization, and corporate governance compliance. Project Leadership & Delivery Oversee complex, multi-workstream engagements across litigation and corporate legal projects. Provide leadership to cross-functional project teams, including Analysts, Architects, and Managers. Deliver executive-level communications and updates … legal use cases. Identify opportunities for AI-assisted litigation strategy, workflow automation, and corporate transaction support. Operational Excellence & Team Leadership Contribute to continuous improvement of team methodologies, playbooks, and delivery frameworks. Mentor junior team members and foster a culture of , collaboration, and legal domain excellence. Represent the firm as a thought leader at client events, industry conferences, and forums More ❯

achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Support the execution of embedded Payments Technology strategic priorities by collaborating closely with business leads across our key stakeholders (Product, Implementations, Testing, Site Reliability Engineers, partner … skills, and ability to build relationships and interact effectively with individuals at all levels Experience managing staff using direct and indirect reporting lines Experience working in a software engineering delivery role using agile methodologies Experience in financial services and digital payments with an understanding of industry trends is a plus Preferred qualifications, capabilities, and skills Experience with Embedded Finance More ❯

have deep experience in safeguarding complex architectures and managing cyber risks across cloud and hybrid environments? If so, we have a pivotal opportunity for you. The Money and Pensions Service (MaPS), supporting the delivery of the Pensions Dashboard Programme (PDP), is looking for a Cyber Security Lead to join our team. This is a critical leadership role, overseeing … to the Head of Information Security and will play a pivotal role in safeguarding the integrity and resilience of the Pensions Dashboard Programme (PDP) within the Money and Pensions Service (MaPS). Key accountabilities Responsibilities Working in close partnership with third-party security and service providers to ensure systems and networks are proactively monitored, security events are accurately … and continuous improvement of security systems and tooling, ensuring alignment with national cyber standards and best practices (e.g. NCSC, ISO 27001, NIST). Collaborating with architects, risk owners, and delivery teams to embed secure design principles and ensure the security operations centre (SOC) is equipped to handle emerging threats effectively. Lead security assurance activities including penetration tests, technical risk More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC/laptop More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC/laptop More ❯

stakeholder engagement, with the ability to influence and motivate cross-functional teams. Proficient in project management methodologies and tools, with a strong understanding of risk management, governance, and digital service improvement. Confident using Office 365 tools including SharePoint, Power Automate, and Power BI. Passionate about inclusive technology and continuous learning, with a proactive and collaborative mindset. Essential criteria include … across sites Desirable qualifications and experience: ITIL or Six Sigma certification. Experience in digital product coaching, UX research, or business analysis. Familiarity with AI technologies and their application in service delivery. What you'll get in return A chance to lead a high-profile digital project with real social impact. Supportive and forward-thinking team culture. Opportunities for professional More ❯

same one, multiple times a day!) with patience and clarity. Work closely with other IT teams to ensure a smooth user experience and identify opportunities to automate or improve service delivery. Technical skills & experience Hands-on experience with Active Directory and Exchange Online user account administration. Familiarity with Windows 11 Enterprise environments. Good knowledge of Microsoft 365 (Office … face-to-face. Patience and resilience, comfortable answering repeat questions with good humour and professionalism. Clear communicator, able to explain technical steps in plain, jargon-free language. Strong customer service mindset, proactive in making sure users feel supported and valued. Organised and calm under pressure, able to juggle competing requests while staying professional. Location & working pattern Based in Nottingham. More ❯

Delivery Consultant - AI/ML, Professional Services Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical … in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather More ❯

collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. The Fire Protection Service Manager is responsible for managing all aspects of fire protection service operations and running small to medium size projects. This includes overseeing field staff, coordinating with customers, preparing … bidding process. The role requires strong leadership, technical knowledge, and proven experience working with both commercial and federal government clients, with an understanding of the federal procurement process. The Service Manager is expected to uphold a high standard of quality, ensure safety compliance, and stay engaged with industry advancements and certifications. Responsibilities Manage fire protection service operations and … planning through completion. Ensure all work is delivered on time, within budget, and in compliance with NFPA, federal, state, and local codes. Maintain a high level of quality in service delivery. Serve as the primary liaison for customers, including federal government clients, ensuring strong communication and satisfaction. Conduct site walk-throughs, evaluate needs, and provide tailored service solutions. More ❯

new company You will be working for a large, well-known organisation who are a reputable force within their industry. Your new role You will be responsible for the delivery, integration, and operation of IT data services aligned with business strategy, compliance standards, and technical architecture. Partner with business stakeholders to deliver IT services aligned with strategic goals. Lead … planning and integration of data solutions and application environments. Ensure operational excellence using ITIL and ISO27001 standards. Collaborate globally to define data and architecture standards. Manage vendor performance and service levels. Champion data governance and compliance across the UK organisation. Oversee budgets, resource planning, and delivery timelines. Lead and develop a high-performing IT data management team. Identify … and mitigate risks to ensure compliance with group policies. What you'll need to succeed Experience in IT consulting and service delivery. Strong knowledge of data engineering, Azure Data Factory & Data Lake. Experience with Agile and automation technologies. Proven leadership in managing teams and third-party vendors. Excellent communication, strategic thinking, and problem-solving skills. What you'll get More ❯

new company You will be working for a large, well-known organisation who are a reputable force within their industry. Your new role You will be responsible for the delivery, integration, and operation of IT data services aligned with business strategy, compliance standards, and technical architecture. Partner with business stakeholders to deliver IT services aligned with strategic goals. Lead … planning and integration of data solutions and application environments. Ensure operational excellence using ITIL and ISO27001 standards. Collaborate globally to define data and architecture standards. Manage vendor performance and service levels. Champion data governance and compliance across the UK organisation. Oversee budgets, resource planning, and delivery timelines. Lead and develop a high-performing IT data management team. Identify … and mitigate risks to ensure compliance with group policies. What you'll need to succeed Experience in IT consulting and service delivery. Strong knowledge of data engineering, Azure Data Factory & Data Lake. Experience with Agile and automation technologies. Proven leadership in managing teams and third-party vendors. Excellent communication, strategic thinking, and problem-solving skills. What you'll get More ❯

National Delivery Director - Operations Contract Length: Permanent Salary: £98,896.86 Direct Reports: 5 Reports to: Operations Director Location: Hybrid (with travel across the South of England) Are you a strategic leader with a passion for operational excellence in complex, secure environments? We're looking for a National Delivery Director to play a pivotal role in delivering high-quality … of FM strategy across the East of England, Greater London, and South & Southwest Central regions. * Collaborate with Regional Account Directors and site teams to ensure safe, efficient, and compliant service delivery. * Drive performance, resource management, and budget oversight across your direct reports. Compliance & Quality: * Ensure statutory, regulatory, and contractual obligations are met across H&S, engineering, and environmental compliance. … meetings, inspections, and audits. * Lead engagement with prison management, HMPPS, and internal governance boards. People & Culture: * Inspire and develop high-performing teams, fostering a culture of accountability, inclusion, and service excellence. * Support workforce planning and talent development. Innovation & Efficiency: * Identify opportunities for cost reduction, service innovation, and operational transformation. * Lead mobilisation and change initiatives as delegated by the More ❯

Senior IT Service Desk Analyst Ready to Step Up? Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery. This isn’t just another service desk job: You’ll be the go-to … coach 1st/2nd line colleagues, and act as a bridge between project teams and support – a true senior point of contact. What we’re looking for: 4+ years’ Service Desk experience (legal sector or professional services is essential) Strong technical skills across the Microsoft stack. ITIL Foundation (or working towards). Confidence, communication skills, and a people-first More ❯