126 to 150 of 1,802 Permanent Service Delivery Jobs

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Service Delivery Manager - Oracle Applications & Infrastructure Remote - United Kingdom Job Title: Service Delivery Manager - Oracle Applications & Infrastructure Hours: Full time (40-hours per week) Location : Remote Reports to: Head of IT & Support Department: Managed Services & Support We are seeking a skilled Service Delivery Manager (SDM) with strong experience in managing Oracle applications and infrastructure … services. The SDM will be responsible for ensuring the efficient delivery of IT services, maintaining high levels of customer satisfaction, and managing relationships with stakeholders and vendors. This role demands a blend of technical knowledge and operational expertise, with a focus on Oracle E-Business Suite (EBS), Oracle Cloud, and underlying infrastructure. Enigen is a multi-award-winning Oracle … candidate to join our team. You can expect to be welcomed into a culture of innovation, agility and teamwork with a group that are known for their excellence in delivery and happy customers. Key responsibilities include: Own the end-to-end service delivery for Oracle applications and related infrastructure. Manage day-to-day operations, ensuring service More ❯

you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is hybrid, requiring regular … Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations. You will: Customer Relationship Management: Lead … and develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for direct reports. Commercial Management: Oversee contractual scope, manage budgets, and identify upsell opportunities. Support account planning and cost More ❯

home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a Service Delivery Manager (SDM). … Service Delivery Managers are responsible for co-coordinating the delivery of services into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer … relationships, acting as the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. More ❯

Company Overview A company in the financial services industry is hiring for a Service Delivery Management Assistant Vice President position. This role offers exciting opportunities to work on diverse projects and initiatives, supporting clients in their transition to a sustainable future. Job Description Lead the design, development, and optimization of algorithmic trading systems for the eFX business. Build More ❯

The following content displays a map of the jobs location - Exeter Senior Operations Analyst - IT Operations (Service Delivery) We're looking for a Senior Operations Analyst to join our service delivery IT Operations team to help us make a difference to our planet. As our Senior Operations Analyst, the job may be suitable for hybrid working … data transfer via File Transfer Protocol (FTP) and global message switching systems.You'll also monitor our web services and a large network of remote defence sites and systems, ensuring service delivery both on-premises and in the cloud. Based from our Exeter HQ, you will typically work 12.25 hour shifts over a rolling eight-day pattern; with two … disruption to the business. Support critical operational services running over a variety of platforms. Provide first and second line support to customers and colleagues to ensure 24/7 service continuity. Become the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time. Our work is life-changing, often More ❯

Head of Operational Delivery & Governance Be the driving force behind world-class operational delivery. At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building … a culture of excellence and continuous improvement. What You’ll Be Doing: Leading and developing the Project Management Office (PMO) Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality Collaborating across Service Management, Operations, and Finance to align with business objectives Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth … Mentoring Project and Service Delivery Managers to elevate team performance Being the go-to escalation point for high-impact client delivery Championing process optimisation and project governance across the function Tracking KPIs, manage resource allocation, and drive delivery excellence Promoting a culture of innovation, collaboration, and accountability What You’ll Need: PRINCE2 Practitioner qualification (Essential) Proven More ❯

the process of evolving to a matrix operating structure that will drive focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but also aligned with both RM Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement … initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead More ❯

Job summary Digital Service and Product Leadership in NHS Wales We're looking for a Service Owner to join the Operations Directorate - Products in DHCW - the digital delivery organisation of NHS Wales. We are seeking proactive and strategic Service Owner to lead the design, delivery, and continuous improvement of digital NHS services in our Products … for ensuring our services meet the needs of users, including clinicians, staff and data teams, while driving efficiency and innovation. You will be responsible for the quality of your service and oversee the end-to-end service lifecycle, aligning technology, operations, process and policy to enhance patient outcomes and service performance. If you have a passion for … in the NHS, we would love to hear from you. Leading product teams Adopt a portfolio view, managing end-to-end servicesthat include multiple products and channels. Representing your service Communicate the benefits and performance of your service and be responsible for its successful operation and continuousimprovement. Working with senior stakeholders Representing your service with organisation-wide More ❯

Service Desk Specialist Springfield, VA Full-Time On-site Immediate Hire Join Synertex LLC and bring your expertise to a mission that matters. We're looking for a Service Desk Specialist with a strong background in enterprise IT support to assist critical national security operations. If you're passionate about solving technical challenges and thrive in a fast … paced, mission-driven environment-this opportunity is for you. RESPONSIBILITIES Serve as a Tier 1 team member of an enterprise IT Service Desk, supporting service requests, incidents, and issues for business and mission-critical systems. Receive, prioritize, document, and resolve end-user requests in a timely and professional manner. Use vendor-provided and internal diagnostic tools to perform … of systems and applications including desktop OSs, Microsoft Office, VOIP phones, SharePoint, and unified communications platforms. Interact directly with customers in-person or over the phone to accurately capture service needs. Contribute to the continuous improvement of IT service delivery and documentation. REQUIREMENTS 1+ years of experience in an enterprise IT Service Desk or Help Desk More ❯

Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved by providing advice or training to users, by devisingcorrections (permanent or temporary) for faults, making general or site … responses to incident reports, including channelling requests forhelp to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towardsservice restoration.The management of changes to the service infrastructure, including service assets, configuration items and associateddocumentation. Change management uses requests for change (RFC) for standard or emergency changes, and changesdue to incidents or problems to provide … impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information) awareness. Cybersecurity More ❯

and educate customers. ICS-digital, an international marketing agency including ICS-translate, also operates under the group. Job Purpose: To provide a professional and proactive B2B and desktop support service to B2B customers and a busy office environment including responsibilities for consumable management, mobile device and asset management, meeting room setup and assistance with Incident Management. This includes the … for day to day activities and tasks. Maintaining the Configuration Management Database for Racing Post assets. B2B 1st line triage and life cycle management ITIL Incident Management using a Service Management toolset following an established best practice framework process. Internal Customers - Enterprise IT supports up to 500 desktop users and delivers IT support to the business as a service. … technical knowledge and troubleshooting skills - Windows 10, Mac OS, MS Office, Internet browsers (Chrome, IE, Firefox), Networking principles, Gmail and Google Apps. Excellent communication skills. Strong customer focus and service delivery. Work well as part of a busy team. Self-motivated and proactive to provide a quality service and support the business. Desirable IT qualification or degree equivalent. More ❯

of bulk MACDs. Lead technical Support and setup during special events such as conferences. Provide lead technical assistance to End Users. Liaise with and Support Customer VIPs. Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues. Qualifications Education and Years of Experience: BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation … financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee. Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses. Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and More ❯

complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, youll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. Youll work closely with Sales, Operations, Engineering, and … the PMO to turn strategy into action and deliver real value. Were looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act … as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project More ❯

IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering … and the PMO to turn strategy into action and deliver real value. We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget … alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and More ❯

capturing customer business needs, quantifying them into a software enhancement requirement package, and then facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management (ITSM) practices, such as ITIL, CMMI, and SAFe is a must as candidates will be required to evaluate proposed changes to a ServiceNow platform and prioritize requirements delivery of enhancements during delivery sprints. US Citizenship required. Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with Poly is required to start and must be maintained. RESPONSIBILITIES: The successful candidate must be able to: Receive vague customer requests for enhancements to ServiceNow workflow. Interview those customers to capture a robust set of needs. Document those … and enhancements in backlog. Facilitate formal (i.e., documented) requirements allocations meetings with the developer to ensure hand-off and acceptance of the finalized business requirements. Negotiate proposed prioritization and delivery of those business against existing backlog. Facilitate periodic Program Increments with the development team to initiate a set of development sprints that will deliver chunked portions of the prioritized More ❯

estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering … reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities … projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

As a Client Relationship Manager , you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals. Key Responsibilities: Client Relationship … s business roadmap. Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity). Drive revenue growth and contribute to overall business targets. Delivery Oversight: Work with delivery teams to ensure successful execution of projects and SLAs. Resolve escalations and ensure high-quality service delivery. Monitor KPIs and project health across … all engagements in the account. Stakeholder Management: Coordinate with internal technical, sales, and delivery teams. Provide regular updates to internal leadership and client stakeholders. Conduct quarterly business reviews (QBRs) with clients. Innovation & Advisory: Stay abreast of industry trends and client-specific challenges. Advise clients on emerging technologies and IT strategies. Promote innovation and continuous improvement within the account. Required More ❯

interoperability between a variety of digital solutions to foster collaborative working and improve the efficiency of processes. Analysis and Judgement: Interrogate and analyse, sometimes highly complex information to support delivery Write and submit high-level project reports for the PCN board, as required, showing progress against milestones, status, resource requirements, issues, risks, and dependencies, making recommendations where a range … performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively. Transformation: Work alongside practices to understand the current challenges to effective service delivery, identify solutions, including best practices within the PCN. Drive the data agenda, and utilisation of reporting and data literacy Identify areas of improvement, or areas of opportunity … based on good quality data and analysis, and contributing to service improvements. Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to improve patient and staff experience Professional development Commitment to continuous development Miscellaneous Mentoring and (data) upskilling PCN staff Management of junior members of staff General management duties Person More ❯