126 to 150 of 981 Permanent Service Delivery Jobs

seeking an experienced Service Delivery Manager to join our London team in a hybrid capacity. You will own the customer relationship, manage incidents, changes, and escalations, and drive high levels of satisfaction across global financial services clients. This role requires a strong background in ITIL service delivery, end user support, and service reporting, with a focus on expanding revenue opportunities and renewal strategies. #J-18808-Ljbffr ...

with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager or Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service/customer experience (CX) role into … services and technology. Hold regular client meetings, via Teams and face-to-face as experience develops. Coordinate projects, resolve queries and manage any service issues or escalations. Produce service reports and identify opportunities for improvement. Support account retention and growth, identifying opportunities for additional services. Work closely with ...

Computacenter AG & Co. oHG is seeking a Global Service Delivery Leadership Director to oversee a ~300-person international service delivery community across multiple locations. You will ensure delivery against commitments, SLAs and cost targets while leading strategic relationships with Sales, customers and senior stakeholders. … role requires senior leadership experience, strong commercial acumen and the ability to drive service improvements in a global environment. #J-18808-Ljbffr ...

Bristol that are recruiting for a new Helpdesk Manager, The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service … processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership, Team Management & Development Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs ...

Positiv+ Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead defence IT services, ensuring high-quality delivery, adherence to SLAs/KPIs, and regulatory compliance. The role requires active SC Clearance and British nationality, with responsibility for team leadership, budget management … governance across complex service delivery environments. You will drive incident/problem/change management, engage senior stakeholders, and pursue continuous IT service #J-18808-Ljbffr ...

ready to shape the delivery of a critical enterprise platform that supports business performance, operationalimprovementand digital transformation. This is an opportunity to lead the coordination,governanceand continuous improvement of ServiceNow delivery, working with stakeholders, technicalteamsand delivery partners to ensure initiatives deliver measurable value. Laing O'Rourke … looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact. Role overview As the ServiceDelivery Manager, you willbe responsible forthe effective and transparent delivery of change and operational improvements across the ServiceNow platform. Acting as thecentral pointof coordination, you will bring ...

Operations Delivery Lead Location: Farnborough, Hampshire (Onsite 5 days per week) About DXC Technology At DXC Technology, we are committed to building diverse, inclusive teams where everyone can thrive. We welcome applications from all backgrounds and actively encourage candidates from underrepresented groups, women, veterans, and neurodivergent individuals to apply. … workplace environment, providing reasonable adjustments wherever needed to ensure every candidate has the opportunity to succeed. The Opportunity We are seeking an experienced Operations Delivery Lead to join our Aerospace & Defence division. This is a senior leadership role with responsibility for the successful delivery of critical defence ...

times annual salary Lead a Strategic Defence Contract We are seeking an experienced and commercially astute Technical Support Services Contract Manager to lead the delivery and governance of a strategically important technical support services contract within the UK defence and national security community. This is a high-profile leadership … role based full-time on-site in Corsham, working directly with customer stakeholders, technical specialists and senior business leaders to ensure the successful delivery of a complex support services contract. The role is responsible for contract performance, customer satisfaction, financial management, governance, risk management and resource planning. Security Requirements ...

Location: Birmingham, B37 7YN Hours of work: 40 Contract Type: Fixed Term Contract - 12 months We are seeking a Certificates Coordinator to support operational delivery across the contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager. The role focuses on providing … Description We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery teams. You will maintain robust records, monitor compliance activity, and produce management information to support performance measurement and continuous service improvement. ...

existing Digital Team Lead and reporting to the Team Manager. This is an exciting opportunity to combine clinical expertise with leadership, helping shape the delivery of high-quality autism and ADHD assessments for adults and children and young people across the UK. This role is ideal for an clinician … experienced in delivering ADHD and autism assessments and enjoys supporting others to thrive. You will play a key role in maintaining clinical quality, supporting service delivery, developing colleagues, and helping ensure families receive an outstanding experience throughout their assessment journey. Main duties of the job The Digital Team ...

Unisys is seeking a Service Delivery Manager for the Mortgage Platform to work remotely in the United Kingdom. The role requires 6-8 years of relevant experience and involves leading end-to-end service delivery, incident/problem/change management, and proactive senior stakeholder reporting. ...

summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts … many non-NHS clients in Local Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore ...

accurate and compliant handling of premium, claims and bordereau transactions. The role provides leadership across both onshore and offshore processing teams, driving operational excellence, service delivery, process standardisation and continuous improvement. Working closely with broking, technical, claims and finance teams, the Head of Processing will ensure processing activities … support the business’s growth ambitions while maintaining appropriate controls and client service standards. This role will play a key part in the ongoing transformation of Bowood & Programs Operations, helping to deliver improved scalability through process redesign, automation, workflow tools and enhanced use of data. What will ...

schools to improve outcomes for pupils. The Role We are looking for an experienced and driven Regional Manager of Field Operations to lead the delivery of field-based IT services across a designated region. Reporting to the Head of Field Operations, you will be responsible for the operational performance … highly visible leadership role, combining operational management, technical oversight and customer engagement. You'll act as the senior escalation point for complex technical and service issues while driving high standards, continuous improvement and a culture of accountability across your region. Key Responsibilities Lead the delivery of all contracted ...

leading independent technology partner and global integrator with 30+ years of experience and an 800+ team, specialising in end-to-end connectivity solutions. The Service Delivery Manager role ensures all client contractual obligations are met efficiently within the Service Delivery team, focusing on physical support operations … client environments. You will work with account managers to develop client relationships, acting as a single point of contact for delivery and #J-18808-Ljbffr ...

annual salary up to £27,500.00 , depending on skills and experience and follows a hybrid working model. Tasks and responsibilities: Working closely with the Service Delivery Supervisor the role holder will be responsible for: Own service delivery and ensure SLAs are met Support client needs … offer a range of benefits including: 33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service Enhanced pension contributions Life assurance Medicash healthcare plan Retail and lifestyle discounts through our Benefits Platform Health and wellbeing support, including an Employee Assistance ...

exciting opportunity for an experienced IT Service Manager to lead service management across a complex technology estate supporting a highly regulated scientific environment. You will be responsible for service performance, availability, supplier management, continual service improvement, stakeholder engagement, and ensuring high-quality IT services that meet … business and user needs Client Details This role is based within the public sector in central London. Description Lead the delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles ...

their data, and is backed by top-tier investors. About the Role Menlo Security is seeking an experienced Senior Software Engineer to join the Service Delivery team. The position is full-time and either remote (UK time zone) or based from our Bracknell, UK office. Service Delivery … internal teams interact with our platform for customer provisioning, management and analytics; by focusing on building robust APIs and microservices that work together. Within Service Delivery you will use your strong technical ability to design and drive the introduction of new features and services, as well as evolve ...

obligation to do so now. Flexible working will be part of the discussion at offer stage. PURPOSE OF THE ROLE As a Technology Service Analyst for BBC Children in Need, you will support the delivery, performance, compliance and continuous improvement of technology services across the charity. Working with … services are reliable, secure and aligned to business needs through performance monitoring, operational support, platform administration, incident and change management, reporting and data-driven service improvement. This role plays a key part in enabling the charity's impact across the UK. WHY JOIN THE TEAM ...

reflective of activity. Main duties of the job The post-holder will lead on improving the efficiency and effectiveness of income systems, ensuring the delivery of a high-quality and comprehensive financial service to service areas. This is a senior role within the Income team, responsible … maintaining complex activity, income, demand and capacity models, delivering the annual activity plan, and providing detailed analysis to support financial planning, contract negotiations, service transformation and strategic decision-making. Lead the development of reporting and automation solutions using Power BI, SQL, macros and other business intelligence tools to improve ...

excited to announce an excellent opportunity to join our team as a SIAM Manager. In this role, you will be accountable for leading the Service Integration and Management (SIAM) function across our client ecosystem, ensuring the effective governance, integration, and performance of services delivered by multiple internal and external … suppliers. As a SIAM Manager, you will lead the Service Integration and Management function across the multi-supplier environment, driving effective governance, supplier performance, service integration, and continual service improvement. You will work closely with customers, suppliers, ServiceNow stakeholders, and internal teams to establish strong collaborative relationships ...

4.30pm Based in Worcester with occasional travel to sites. Car/Allowance Company Bonus We’re looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving … service delivery and ensuring an exceptional customer experience. You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise. What You’ll Do · Lead, coach ...

annum. We are looking for an experienced and passionate IT Problem Manager to join Surrey County Council's IT & Digital Service and help shape the future of Problem Management across our organisation. This role is based at Woodhatch Place in Reigate. We offer a hybrid working model with … minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension ...

operational support services to a range of clients. Working in a fast-paced and collaborative environment, the team focuses on providing exceptional client service, maintaining operational excellence, and achieving key business performance objectives. This is an exciting opportunity to lead a talented team, shape service delivery … play a key role in driving continued growth and success. What you’ll be doing Lead, inspire and motivate a team to deliver outstanding service to clients while achieving operational and financial targets. Take full responsibility for team leadership, employee engagement, performance management and continuous improvement initiatives. ...

across the globe. This structure helps enable knowledge-sharing across categories and regions, streamlining efforts in seeking innovative suppliers that can provide exceptional client service to maximize SCS’s value for the EY organization and the world's supply chain. A key component of SCS is Global Procurement, whose … reporting. Successfully leading negotiations for global and regional deals meeting the timelines, scope, and requirements agreed with key stakeholders. Working with senior EYT and Service Line stakeholders to help develop a category strategy which supports the overall global technology strategy. Supporting the broader Technology Sourcing team Manage full lifecycle ...