1,451 to 1,475 of 1,839 Permanent Service Delivery Jobs

Capgemini are seeking a SIAM Catalogue Analyst to govern and optimise the service catalogue across a multi-supplier IT environment in the UK. The role focuses on accuracy, standardisation, accessibility and data-driven insights to improve service delivery and end-user experience. You will collaborate with suppliers ...

orchestrate engagements across Cyber Incident Exercising, MDR and IR, translating complex security concepts into practical, business-friendly solutions. You will work closely with clients, delivery teams and commercial stakeholders, design exercises, manage onboarding, and help elevate service delivery while building trusted client relationships in a #J ...

Telecoms Engineer to drive the health and performance of the SPEN Telecoms Network. You will lead a skilled team, coordinate fault management, and ensure service delivery aligns with SLAs. You will oversee capacity planning, risk management, and the integration of new technology into the live network, reporting … Telecoms Operations and Delivery Manager. #J-18808-Ljbffr ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers receive a consistently … complex technical issues and ensuring tickets are managed effectively from initial logging through to resolution. Youll also play a key role in improving our service desk processes, documentation, customer experience and overall service delivery. This is a hands-on management role within a fast-paced MSP environment ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting … developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve ...

lead a growing global MSP operation and transform how services are delivered. You will own the global function across the UK and Malaysia, unifying Service Desk, NOC, SOC, Field Engineering and Internal Systems. Reporting to the COO, you’ll drive strategy, performance and profitability through automation, AI and standardisation … while building executive relationships and ensuring scalable, high‐quality service delivery from London to #J-18808-Ljbffr ...

lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers ...

teams, and serve as the conduit conveying remediation plans back to the customer for full resolution. AI adoption and enablement are central to the delivery of this role. You will leverage AI-assisted tools, intelligent data sanitisation utilities, and modern analytics to accelerate incident triage, automate log de-sensitisation … efficiency. As a senior member of the team, you will also provide vital support and mentoring to fellow engineers—enforcing consistency, quality, and Continual Service Improvement (CSI) across all team service deliverables. Serve as the primary point of contact for network incidents, prioritising based on severity and business ...

Role This is a great opportunity to join a team tasked with developing and supporting The National Archives’ technology systems. You will join our Service Operations Team, taking the lead on Device, Configuration and Asset Management and you will work with our Service Delivery Teams … opportunity to shape and develop our processes and procedures using your knowledge, industry standards and best practice to contribute to a high performing service-culture orientated team. With access to excellent learning resources you will be equipped with the right training to support your continued growth. #J-18808-Ljbffr ...

days a week. Join this world leader in their field, as they embark upon a new Digital strategy that will result in the delivery of a number of significant digital & technology initiatives. KEY SKILLS & BACKGROUND Extensive experience in managing IT infrastructure teams at a senior level Experience in continuity … management and disaster recovery Knowledge across Networks, Servers, Storage, Virtualisation and managing Data Centre environments Familiarity with Service Delivery standards and frameworks such as ITIL. Ability to plan, assign, direct, manage, motivate and engage staff successfully Ability to define, implement and promote IT Infrastructure Strategy Develop and maintain ...

ability to explain the processes to others. Ensure a customer focused approach is maintained Understand and have the ability to update the Axians Service Desk. (Contracts, Adds Moves and Changes) Product Registration & Vendor install base updates Management of all Axians spares & RMA process Manage Basingstoke Depot Manage BAU relationship … Back up: to reconcile monthly reports for Indigo field engineering services for Field Engineering BAU Reporting: Juniper Rebate - Open RMA Report Assist in preparing Service Delivery Manager Reports Open Engineer Tasks Open Collections Customer Inventory (Support revenue based) Open Restock tasks Open Incidents Sub Tasks Provide cover within ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

function rather than simply maintain it. Reporting directly to the Headteacher, the successful candidate will have full ownership of IT strategy, infrastructure and service delivery across the school. Key responsibilities include: Leading the school's IT strategy and infrastructure, including oversight of the ongoing move to a modern … leadership of the department Ensuring the school meets its GDPR, security and data protection obligations Managing the IT budget alongside supplier and service contracts Putting in place and upholding cybersecurity protocols and disaster recovery plans Supporting digital teaching and learning across the curriculum in close partnership with academic staff ...

user high availability environment High school or equivalent diploma Experience in PC repair, troubleshooting, deployment and liquidation Experience in IT client, server, and network service delivery Experience with networking technology (TCP/IP, subnetting, DNS and DHCP) Experience supporting Windows, Mac and/or Linux operating systems … daily use Valid and active driver's license Preferred Qualifications Experience supporting video conference and teleconference equipment Bachelor's degree Experience with project delivery Experience in team leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make ...

multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals — more than forty percent … women — we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview We're looking for a Senior Delivery Lead to take end-to-end ownership of a flagship AI-enabled product, from inception through to business-as-usual rollout. This is a genuinely ...

multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals — more than forty percent … women — we are committed to building inclusive, diverse teams that reflect the communities we serve. Role Overview We're looking for a Senior Delivery Lead to take end-to-end ownership of a flagship AI-enabled product, from inception through to business-as-usual rollout. This is a genuinely ...

role: To facilitate and maintain the highest operational standards within the plant by ensuring the best current work method, for achieving quality, cost, and delivery whilst above all maintaining safety, is in place; providing timely training and assessment of operating staff in line with their job descriptions; implement policy … core operational skills are completed on time in full to the required standards. Highlight current and future skills and competencies gaps to ensure maximum service delivery is achieved Supporting the team leaders closing their skills gaps using the training 4 box training matrix tool Perform regular process audits ...

high-performing technology environment. You will act as a technical escalation point for IT support issues, assisting colleagues across the business while supporting the delivery of technology projects and continuous improvement initiatives. This role offers exposure to a broad range of technologies and provides an excellent opportunity to contribute … ongoing modernisation of Benchmark's IT services. What you'll do Act as a technical escalation point for the IT Service Desk, supporting the resolution of incidents and service requests. Investigate, diagnose and resolve infrastructure, application and end-user computing issues within agreed service levels. Support ...

high-performing technology environment. You will act as a technical escalation point for IT support issues, assisting colleagues across the business while supporting the delivery of technology projects and continuous improvement initiatives. This role offers exposure to a broad range of technologies and provides an excellent opportunity to contribute … ongoing modernisation of Benchmark's IT services. What you'll do Act as a technical escalation point for the IT Service Desk, supporting the resolution of incidents and service requests. Investigate, diagnose and resolve infrastructure, application and end-user computing issues within agreed service levels. Support ...

manage a target list of qualified accounts fitting our "Customer of Choice" strategy. Leverage the Value Chain: Partner with cross-functional engineering, logistics, and service delivery teams to turn complex sustainment needs into winning solutions utilizing Plexus’s full Product Realization and Aftermarket Value Chain. Deploy Strategic Networks … capture strategy. Execute Strategic Selling: Utilize active listening and long‐cycle sales methodologies to uncover customer pain points around product lifecycle costs, repairability, and service speed to sell value over price. Who You Are (The Personality Profile) Relentless Hunter: Highly self‐motivated with an inner fire to cold‐outreach ...

manage a target list of qualified accounts fitting our "Customer of Choice" strategy. Leverage the Value Chain: Partner with cross-functional engineering, logistics, and service delivery teams to turn complex sustainment needs into winning solutions utilizing Plexus’s full Product Realization and Aftermarket Value Chain. Deploy Strategic Networks … capture strategy. Execute Strategic Selling: Utilize active listening and long‐cycle sales methodologies to uncover customer pain points around product lifecycle costs, repairability, and service speed to sell value over price. Who You Are (The Personality Profile) Relentless Hunter: Highly self‐motivated with an inner fire to cold‐outreach ...

services, across SIP, Mitel MiCloud and Audiocodes. You will drive improvements, coach teams, and own critical incidents while working to ensure reliable, high-quality service delivery for UK customers. You will engage with vendors and internal product teams to influence development and support service enhancements, while navigating ...

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … experienced Manager, Software Engineering (SRE) to lead a team focused on improving the reliability, scalability, and operational maturity of Sophos cloud services and engineering delivery systems. In this role, you will lead a team distributed across the U.S. and Canada. The team is responsible for production reliability, operational readiness ...

Ireland. Working with leading technology partners, the organisation delivers innovative integrated security solutions tailored around individual customer requirements. Continued investment in technology, people and service delivery has enabled the business to develop long-standing relationships with customers across a diverse range of sectors. Due to continued growth, they … visibility of account activity, pipeline, customer engagement and sales opportunities. Champion a positive, customer-focused culture and ensure customers receive a responsive and professional service throughout their relationship with the business. Person & Skills Required The successful candidate will ideally already have experience within the electronic security or security systems ...

lead initiatives, take on cross‐functional projects, or move into broader leadership roles as Vertice scales. Responsibilities You’ll be accountable for Vertice’s service delivery into a portfolio of strategic accounts. You’ll support some of Vertice’s most strategic private‐equity relationships, contributing to our sales … vendors. You’ll be a creative thinker that challenges customers and suppliers to help reach desired outcomes. You are an expert in driving the delivery of commercial change at organisations, who can manage stakeholder expectations, provide constructive challenge and ensure all key objectives and timelines are met. You will ...