Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon ServiceDelivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon ServiceDelivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon ServiceDelivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon ServiceDelivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
Job Description The role will be responsible for helping advance Epsilon internal tools and service offerings via process and system automation, covering machine data ingest and business use case (alerts, dashboards, etc.) deliverables. This role will work closely with associates at all levels from technical system administrators to business … and making the data usable and meaningful to improve operational health & efficiency What you will enjoy in this role As part of the Epsilon ServiceDelivery Team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe As part of an … on cloud-native technologies. Research the collection, parsing, and analysis of infrastructure data from various devices or services while developing/enhancing tool/service automation in support of greater data accuracy and consistency. Evangelize and develop DevOps strategies among team members to further team and process evolution supporting more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient … benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
identifi Global Resources
secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the ServiceDelivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with … internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in person. Accurately and … efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the more »
opportunities for innovation, and applying BI and advanced Data Analytics capabilities to deliver data-centric business insights. Your role involves both application/project delivery and business as usual servicedelivery, working closely with business and technical teams. Key Responsibilities: Application/Project Delivery: • Explore Business … and advanced Data Analytics applications. • Facilitate the resolution of complexities by collaborating with business and technical SMEs, Solution Architects, and other resources. • Manage the delivery of Proof of Concept projects and assist in formulating business cases for new products and applications. • Work with the Reporting & Analytics Lead to develop … product roadmaps and implementation strategies. • Ensure smooth transition of implemented products into business as usual service. Business as Usual ServiceDelivery: • Manage stakeholder demands and verify analytic needs. • Provide achievable timelines and ensure stakeholder satisfaction with results. • Solicit feedback to improve BI & Data Analytics services. • Recommend servicemore »
Service Manager Circa £100k + bonus Central London – hybrid – 2x per week 14-Month Fixed Term Contract We are representing a globally renowned brand who are looking for a Service Manager to join their team on an interim basis for a 14-month FTC. Operating in the media … industry, this company are market leaders in what they do with an excellent reputation as a place of work. As the Service Manager you will be leading a team of 8, and will take responsibility for multiple areas, including Digital Workplace, Application Management and End-Point Device Management. You … liaising with key business stakeholders. The role will inherit a busy team, with a large backlog of work, therefore we are looking for solid service operations experience where you can help improve the efficiencies, processes and output of this team. We are looking for: Good experience in Servicemore »
Closing date: Sunday 23 June 2024 Are you a skilled IT Professional with a background in IT and/or Audio Visual support and servicedelivery? We have an exciting opportunity to join our team, focussed on the support of specialist and advanced IT and Audio Visual equipment … and Technology Group (DDaT), within a changing business, research, and technical environment. About the role You will be part of a team of Senior Service Analysts, supporting the administrative, learning, teaching, and research activities of the University. You will be actively involved in the day-to-day delivery of an effective IT DeliveryService to the University, acting as the point of escalation for incidents and changes and will provide technical expertise in their area. A typical day may see you helping to set up and deploy equipment within a research laboratory, providing advice and more »
this reason, we are only able to progress with applications from British nationals. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
as improving the quality of data from these digital systems to ensure information can be routinely and robustly reported from these systems to inform servicedelivery and manager The postholder will have effective and up to date digital system knowledge and project management techniques; often working on complex … support high quality patient care as well as improving data quality so information can be routinely and robustly reported from these systems to inform servicedelivery and management. The senior project manager will also ensure the care group is making the most efficient use of digital solutions in … of the projects through agreed planning and project management tools, reporting key milestones and escalating slippages and other issues where necessary. Co-ordinate the delivery of projects according to the project plan, managing dependencies, interfaces and constraints as well as touch points between projects Development and maintenance of risk more »
Job summary Based at Quayside Community Diagnostic Centre (CDC), Gloucestershire you will be responsible for the safe delivery of a CT and MRI scanning service representing the Charity in accordance with strategic objectives and contractual requirements. You will engage with all stakeholders to ensure an integrated clinical service … and safe CT and MRI services on behalf of the Charity working closely with the Trust at the Quayside CDC which is a key service for the Charity. You will have an excellent knowledge of clinical services and governance, including health and safety. There will be a strong desire … the very latest imaging technology to support the NHS. The Charity also supports the local Trust, GHNHSFT by providing a CT and MRI scanning service at the Quayside CDC which officially opened January 2024. Cobalt supports a wide range of training and education programmes and an aim is developing more »
London, England, United Kingdom Hybrid / WFH Options
City & County Healthcare Group
Company Description Service Improvement Officer Remote position with travel required across London. Please note that you do not need to be based in London to apply for this role; however, you must be able to travel throughout London as needed. What we offer Were creating brighter days. Fresh challenges. … Exciting opportunities. With a career as s Service improvement Officer at City and County Healthcare Group every day will be different to the next. This is a new role and will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients … lives and your career. Job Description What youll do We're seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders like the Head of Quality and Risk, Clinical Support Managers, and branch managers, as well as external partners including healthcare professionals more »
work scheme Retail discounts Career development support We are looking for someone to lead, develop and line manage the technical capability within the IT ServiceDelivery team, assuming responsibility for the delivery of internal and external tasking and contribute to the planning activities. Working closely with our … ServiceDelivery Manager and being responsible for: Monitoring and event management Service configuration management Deployment management Infrastructure and platform management What youll be expected to do Deliver IT projects adhering to relevant standards, policies and procedures including the Change Management Process, for both internal and external customers … process improvement opportunities within the technical capability for the betterment of the business, promoting innovative solutions within the tea Establish best practice for the delivery of projects, both internal and external through mentoring, procedures, systems and standards Lead on technical tasks, being aware of business impact, timescales and security more »
Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »
delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors ServiceDelivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Azure and Server Infrastructure is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day ServiceDelivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided more »
Job summary We have an exciting opportunity to join the South East London Integrated Care Board (SEL ICB) within the Primary Care Digital ServiceDelivery Team as one of two Primary Care Digital Transformation Managers at NHS Agenda for Change Band 8b. The postholders will be supporting a … the SEL ICB to deliver the Primary Care Access Recover Plan as set out by NHS England: https://www.england.nhs.uk/publication/delivery-plan-for-recovering-access-to-primary-care/focusing on digital transformation and delivery for primary care services. The posts will be a … successful change in the healthcare setting. They will be responsible for building effective working relationships with borough colleagues and other stakeholders to influence and delivery the project objectives. The postholders will have an agile approach to project delivery with good problem-solving skills, working collaboratively with the six more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Trident Search
Customer Success Manager | ServiceDelivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking … for an experienced Customer Success Manager with servicedelivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service. Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies … years’ experience in IT services industry. Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations. Excellent understanding of service methodologies and approaches; preferably with previous IT operational management. Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from more »
delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors ServiceDelivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Network is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day ServiceDelivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided are fit for more »
practice Seven clinical pharmacists as well as a First Contact Physio Supportive and well established nursing/HCA and admin team In-house phlebotomy service EMIS Web Good local reputation and positive online patient reviews The role will entail working closely within the Sphere Primary Care Network (PCN), this … patients in core areas, including disease states/long term conditions identified by local Needs Assessment Demonstrates accountability for delivering professional expertise and direct service provision Exercise a critical understanding of personal scope of practice and to identify when a patient needs referring on and where there are opportunities … and supporting adherence as per NICE guidance Collaborative working relationships Operate as a full member of the primary care team, including contributing to leadership, service evaluation/improvement and research activity Manage and co-ordinate the care that individual patients receive, including through liaising with other members of the more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and … as needed, attend customer meetings, and participate in ongoing training and certifications. What youll need 3+ years of experience in a Support or Technical Delivery role focussed heavily if not entirely on the Now Platform Proven ability to communicate and translate effectively across multiple groups from Pre-Sales/ more »
ServiceNow ServiceDelivery Consultant Country: UK Hours: 37.5 Role Type: Permanent Life on the team An exciting opportunity to become part of a strong and highly experienced team in a founding ServiceNow partner. We deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and more »
