1,651 to 1,675 of 1,887 Permanent Service Delivery Jobs

Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues … support tools, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Serve as a senior operational point of contact for ticket workflow, queue priorities, shift coordination, customer-impacting issues, outage communications, and surge support. ...

Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving applications, access, hardware, software, endpoint technologies, and workplace tools. Fulfill requests within SLAs, provide timely customer status updates, and proactively escalate issues … support tools, and approved business applications. Respond to alerts and escalations, collaborate with users and IT support groups, and identify recurring issues to improve service delivery. Serve as a senior operational point of contact for ticket workflow, queue priorities, shift coordination, customer-impacting issues, outage communications, and surge support. ...

across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party … providers to maintain effective service delivery. The role will also support IT operations activity, including system monitoring, Microsoft 365 administration, identity and access management, networking, telephony, patching, technical applications and project/change activity. Key Responsibilities Provide hands-on deskside and remote IT support to users across Tioxide locations. ...

across IT operations. The Role As IT Support & Operations Technician, you will provide deskside and remote IT support across Tioxide locations, taking ownership of service requests and incidents through to resolution. You will support users, devices, infrastructure and IT services, while working closely with IT colleagues and third-party … providers to maintain effective service delivery. The role will also support IT operations activity, including system monitoring, Microsoft 365 administration, identity and access management, networking, telephony, patching, technical applications and project/change activity. Key Responsibilities Provide hands-on deskside and remote IT support to users across Tioxide locations. ...

modernising our digital workplace, driving automation, operational excellence and continuous improvement across the endpoint environment. Working closely with Cyber Security, Infrastructure & Operations, Enterprise Architecture, Service Management and business teams, you’ll help create a modern, seamless technology experience that supports colleagues across the organisation. What … services, spanning Windows and Mac devices, virtual desktops, mobile technology, device provisioning, lifecycle management, patching and compliance. Deliver reliable, high‐performing services, setting clear service levels and using performance data, user feedback and insights to continually improve the experience. Champion the end-user experience, making it easier for colleagues ...

experience architecting enterprise ITSM solutions across incident, change, problem and request management.Deep understanding of major incident management, SLA governance, compliance reporting and multi-tenant service delivery.Experience designing for managed-services or shared-operations environments.AI-Assisted Operations and AutomationPractical experience designing AI-assisted capabilities using natural language processing, speech analytics … skills, with the confidence to frame options, explain trade-offs and recommend a direction.Strong architecture writing and visual communication skills, producing clear, consistent and delivery-ready artefacts.Inclusive technical leadership, with the ability to influence decisions, mentor others and build alignment across product, engineering, operations and security.Experience architecting multi-tenant ...

Ready to take the next step in your career? Join a leading managed service provider specializing in modernizing and securing critical enterprise infrastructure.The organization simplifies technical service management across cloud,network,and cybersecurity platforms,enabling global clients to streamline operations. The company is inviting applications from experienced professionals … providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities and process refinements to continuously improve service delivery. Responsibilities Run shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. Set shift agendas, balance workloads, and promptly address ...

/functional design and the technical underpinnings — with leadership of the support model. The Support Lead is the escalation owner for ERP incidents and service requests, works closely with the functional solutions lead and business analysts on root-cause and permanent fixes, and partners with the CTO organisation … resolution rather than bouncing it, and drives continuous improvement so recurring problems are engineered out. Own the global D365 support model, ensuring incidents and service requests are triaged, prioritised, and resolved within agreed SLAs across all regions. Act as the techno-functional point of resolution for D365 issues, diagnosing ...

Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve … internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

delivering accurate, timely, and high-quality responses to customer information requests while helping to advance the team's use of AI to improve service delivery. This role combines product subject matter expertise with responsibility for training and refining the AI tools that support customer-facing teams. The ideal candidate … customer-focused problem solver with a strong technical foundation and an interest in applying AI to improve service quality. You will be responsible for owning customer information requests for assigned products, ensuring accurate and consistent responses, and maintaining up-to-date product documentation. This role is responsible for training ...

associated monitoring Creating opportunities to automate manual tasks to drive efficiency and reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service … technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence environment Interested? Tektora are looking to speak with DV Cleared 4th Line Cloud Support Engineers who are open ...

will also be responsible for providing both remote and on-site technical support across multiple locations and taking ownership of endpoint incidents and service requests. Workingclosely with the service desk and the wider technology teams, the EUC Support Engineer ensures colleagues can work effectively both remotely and onsite. … resolve hardware, software, operating system, application and connectivity issues. Provide both remote and deskside support where required. Take ownership of complex incidents and service requests through to resolution. Maintain clear communication with colleagues throughout the lifecycle of incidents and requests. Identify recurring incidents and work with relevant teams ...

naturally curious, collaborative and comfortable working in complex environments. Essential Experience Experience working as a Business Analyst or Product Analyst within agile delivery teams. Strong requirements gathering, analysis and documentation skills. Proven ability to translate user needs into user stories, acceptance criteria and actionable product requirements. Experience facilitating workshops … Scrum, Kanban or SAFe. Experience using tools such as Jira, Confluence or GitLab. Ability to manage priorities and work effectively in fast-paced delivery environments. Excellent communication and stakeholder management skills. Desirable Experience Defence, National Security or Central Government project experience. Process modelling experience (BPMN or similar). Experience ...

ensure technology systems remain stable, secure, and aligned with business objectives. Core Functions Technical Support & Incident ResolutionProvide Tier II support for complex incidents and service requests involving PCs, Microsoft 365, RF devices, printers, labeling systems, handheld devices, and related peripherals.Investigate and resolve issues involving operating systems, applications, networks … system standardization, reduce downtime, increase first-time-fix rates, and decrease support ticket volume.Support technology refresh efforts, infrastructure improvements, and operational efficiency initiatives. Collaboration & Service DeliveryCollaborate with site leadership, production supervisors, corporate IT teams, vendors, and business stakeholders.Support the adoption of technology standards through training, communication, and process improvements.Execute ...

remains trusted, accessible, consistent, and fit for purpose. This role is ideal for a technically strong data engineering professional who enjoys combining hands‐on delivery with leadership and continuous improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/… forward‐thinking Data & Analytics function. Success Measures Success in this role will be measured by: Reliability and performance of data pipelines and platform services. Delivery of high‐quality, trusted data products. Reduction in data‐related incidents and support issues. Improved data accessibility and adoption across the business. Successful implementation ...

remains trusted, accessible, consistent, and fit for purpose. This role is ideal for a technically strong data engineering professional who enjoys combining hands-on delivery with leadership and continuous improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/… forward-thinking Data & Analytics function. Success Measures Success in this role will be measured by: Reliability and performance of data pipelines and platform services. Delivery of high-quality, trusted data products. Reduction in data-related incidents and support issues. Improved data accessibility and adoption across the business. Successful implementation ...

strong relationships 4 More –We always go further for our people, customers and partners About the role – Acts as the technical authority for network delivery engagements, providing design assurance, governance, and technical delivery leadership throughout the project. Designs, implements, and assures complex networking solutions, based on Fortinet, Cisco … Juniper technologies, ensuring services are delivered safely, securely, and in accordance with agreed standards. Works closely with Pre-Sales, Architecture, Project Management, Delivery, and Support teams to ensure customer requirements are translated into successful technical outcomes. Supports the standardisation and continual improvement of network services, delivery methods ...

visits and on-site technical support. Key Responsibilities Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk. Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications. … guidance to users on IT policies, security best practices and basic troubleshooting. Identify recurring issues and contribute ideas for improving IT support processes and service delivery. Key Requirements Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook. Familiarity with laptops, desktops, mobile ...

Education The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Join the service shaping Sheffield’s digital future. IT and Digital Innovation combines secure and resilient technology with accessible service design, data, innovation and major programme … technology to transform how the Council operates and delivers services for residents, businesses and staff. Application Development and Support The Applications Development and Support Service provides specialist application support, technical expertise and service development for the systems that enable Sheffield City Council and schools to deliver high-quality ...

operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production and ongoing service delivery. Key Responsibilities Develop and shape the organisation’s AI strategy, roadmap and architecture. Design secure, scalable and reusable AI solutions and implementation patterns. Identify … enterprise solutions. Data & Integration: Data architecture, governance, structured/unstructured data, APIs, search and information management. Modern Engineering: Automation, deployment, testing, observability, DevOps and service transition. Security & Governance: Secure-by-design architecture, identity, privacy, data protection, AI risk and governance. Customer & Commercial: Consultancy, pre-sales, technical workshops, bids ...

will manage a multidisciplinary teamincluding Workshop Team Leaders, Repair Engineers, Technical Specialists andAdministrative Support, whilst also overseeing third-party logistics providersto ensure seamless delivery of services. KeyResponsibilities Lead the day-to-day operation of the technical workshop, ensuringthe timely repair, refurbishment and testing of returned equipment andassets. Provide leadership … Workshop Team Leaders, Repair Engineers,Technical Specialists, Stores personnel and Administrative staff to ensureconsistent service delivery. Ensure compliance with quality standards, repair procedures, healthand safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical andoperational issues arising within the workshop. Plan ...

active DV clearance. What you will be doing Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels. Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed. Monitor live services and help ensure systems … running effectively within agreed service targets. Support problem management and change activity by following defined procedures and maintaining accurate support records. Assist with testing, system checks, and release support activities to help maintain service stability. Produce and update support documentation, user guidance, and operational records to support ...

matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery. Job responsibilities Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility Uses … practices for analysis and documentation Promotes reuse-first, AI-assisted practices for analysis and documentation across the team, ensuring human review and alignment to delivery standards. Required qualifications, capabilities, and skills Formal training or certification on solutions analysis concepts and advanced applied experience Demonstrated experience using enterprise-authorized ...

role, you will provide specialist technical support across end-user computing, core applications and platforms. You will act as an escalation point for the Service Desk, resolving more complex technical issues and helping to maintain secure, stable and efficient technology services. You will support Windows, macOS, Android and mobile … Microsoft products, email platforms and business applications. You will also work with internal teams and third-party suppliers to resolve complex issues and improve service delivery. Main Responsibilities Timely and effective resolution of 2nd line incidents and service requests in line with defined SLA’s. Reduction in recurring ...