176 to 200 of 661 Permanent Service Delivery Jobs

opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach … ensuring an exceptional user experience at all times. Key Responsibilities Audio Visual Responsibilities Flexible support across both Edinburgh & Glasgow offices. Report into Client Service Delivery AV Manager on a day-to-day basis. Responsible for underpinning the AV service from a technical perspective in collaboration with client ...

Reporting directly to the Chief Operating Officer, the successful candidate will lead the strategic development of technology, digital transformation, cybersecurity, infrastructure, data governance, and service delivery across a multi-site environment. The organisation is seeking an individual capable of operating both strategically and operationally - someone who can influence … senior leadership and governance level while also ensuring the delivery of a robust, secure, and high-performing IT function that supports teaching, learning, operations, safeguarding, and engagement across the wider community. This appointment comes at an exciting stage of the organisation's evolution, with significant appetite for innovation, digital ...

Capgemini is looking for a Business Relationship Manager to work in Manchester. This role involves managing service delivery in a hybrid working environment and requires strong communication skills to collaborate with key stakeholders. The ideal candidate should have a proven track record in service delivery, maintain ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation … solutions Own the customer onboarding and post-implementation experience, ensuring high adoption and satisfaction Act as a senior client contact during implementation and early service delivery Apply strong knowledge of UK payroll legislation and umbrella payroll compliance Support accurate system configuration for high-volume and batch payment payroll ...

Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton. This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership. The Role You'll take ownership of the day-to-day running … operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven ...

Cyber Security Operations Centre, supporting a growing mid-market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. Youll be responsible for the day-to-day effectiveness of the CSOC, the development of a 24/7 analyst … senior escalation point, providing calm, informed leadership during incidents and out-of-hours situations. What you will be doing: Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. ...

evolve the platform while delivering an outstanding user experience. What you’ll be doing: • Managing and supporting the ServiceNow platform across ITSM and Workplace Service Delivery • Driving platform enhancements, upgrades and continuous improvement initiatives • Supporting the rollout of new capabilities including Now Assist and Employee Center • Creating dashboards … reporting and analytics to improve service delivery • Working on automation, integrations and workflow optimisation projects • Ensuring platform security, governance and best practice administration What we’re looking for: • Strong hands-on ServiceNow administration experience • ServiceNow CSA certification • ITIL Foundation certified • Experience across ITSM modules and ServiceNow configuration • Knowledge ...

WeAreTechWomen is seeking a Product Consultant for their Talent/HR Service Delivery transformation at EY. This high-impact role involves driving AI and automation innovations to enhance service delivery across global teams. The ideal candidate has strong experience in managing digital products, knowledge ...

Description Location: Sutton Coutenay, Abingdon Salary: £28,000 - £30,000 We are looking for an organised and proactive Service Delivery Coordinator to join ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery ...

client is seeking a Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich, offering a salary of £30,000. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests … resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support * Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. * Log, categorise, and prioritise tickets in line with agreed SLAs. * Provide ...

improve employee experience, create clearer processes, and build more scalable, insight-led ways of working. That could include looking at roles and responsibilities, governance, service delivery models, process improvement, capability gaps, technology enablement and how HR better supports the wider business. The role would suit someone who enjoys … analysis and problem-solving skills The ability to simplify complexity and turn insight into clear recommendations Experience across organisational design, process improvement or service delivery optimisation Consultancy experience, or industry experience with a strong consulting background Confidence working in a matrixed environment and bringing different teams with ...

Digital and Data teams, to ensure high quality, safe and effective, digital infrastructure and robust data security systems are embedded to support the delivery of world class-quality patient care and experience Main duties of the job You will engage with clinical and non-clinical colleagues fostering a digital … culture, capability and vision to transform service delivery and ensure that the benefits and opportunities of digital and data driven transformation are realised. Better never stops and we want to build on momentum created, to be at the forefront of innovation and realise the potential of digitalisation ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

continuously improving IT Disaster Recovery (DR) capabilities to minimise disruption and support business continuity during major incidents. About the Role Reporting into the Service Delivery function, you will lead the organisation s Disaster Recovery strategy and framework, working closely with infrastructure teams, senior stakeholders, and third-party suppliers. … business-critical services and requires close collaboration with both technical and non-technical stakeholders. About You You will have experience working within IT service delivery, infrastructure, assurance, audit, or project management environments, with the confidence to work effectively in high-impact and time-sensitive situations. Essential Skills & Experience ...

portfolio. You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when … alignment to services delivered, and commercial consistency Actively flag pricing anomalies, margin erosion, or contractual risks Contract Changes & Variations (c. 10%) Manage contract variations, service changes, and amendments throughout the contract lifecycle Ensure all changes are accurately documented, approved, and reflected across systems Query Management & Resolution (c. ...

function into a modern, high-performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you’ll have the autonomy, backing … incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration ...

First Line Support Engineer/IT Service Desk Technician A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support … Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below) LOCATION ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

services, with a particular emphasis on full end-to-end data migration and transformation projects. You will be responsible for ensuring leadership continuity and service delivery as we move into a new phase of growth, providing specialised expertise in complex data mapping activities. Responsibilities Key Responsibilities Data Migration … supporting end-to-end data migration tasks for our growing client base. Transformation & Mapping: Executing complex data mapping activities to ensure seamless data transitions. Service Delivery: Maintaining high standards of technical output to support the future growth of the business. Collaboration: Working closely with the Senior Data Consultant ...

recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery. The Role This is a senior Payroll/… sector. The role does not involve running payroll. You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently. Reporting into senior leadership, you will oversee structured implementations ...

consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Customer Success Architects, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience. This role acts as the operational owner of the client support journey. … Ensuring clarity, consistency, and excellence in service delivery. What you will deliver In your first 6 to 12 months, you will: Own the operational support experience for assigned customers, acting as their single point of contact and ensuring continuity from onboarding onwards Build trusted relationships, lead service reviews ...

Service Desk Team Leader Location: Fareham Contract length: 6 months Pay rate: £55,000 per annum Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance is provided … users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development. Service ...

individual who enjoys building strong client relationships and driving account growth. Working within a collaborative commercial team, you will manage existing client accounts, support service delivery, and identify opportunities to expand business within a fast-paced managed services and technology environment. Duties & Responsibilities Manage a portfolio of clients … strong client relationships to support retention and growth Identify upselling and cross-selling opportunities within existing accounts Collaborate with internal teams to ensure smooth service delivery Prepare quotes and maintain accurate CRM and pipeline records What Experience is Required At least 2 years' experience in account management, sales ...

Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department … clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes ...