201 to 225 of 1,096 Permanent Service Delivery Jobs

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do … financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal … teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use cases, you'll be able to translate technical details into clear, client-friendly More ❯

Job Description: Do you have the skills to fill this role Read the complete details below, and make your application today. The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based … and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional … scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is More ❯

what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead … continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch … risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft More ❯

/7 NOC EngineerAkkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The RoleAs NOC Engineer you'll be part of a …/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities* Act as the first point of escalation for customer calls.* Log and manage faults/… service requests via Remedy, resolving over 95% at first touch.* Work within strict SLAs to ensure timely resolutions.* Maintain accurate shift handovers and keep support tickets up to date.* Keep customers informed throughout the fault lifecycle.* Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.* Manage circuit faults across ADSL, SDSL, Ethernet, NGA More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Client Account Manager Location: London Job Type: Full-time Our client is looking for a Client Account Manager to join their Business-to-Business (B2B) team within the Enterprise Service Management directorate. This pivotal role involves comprehensive management responsibilities for one or several principal government client accounts, reporting directly to the Head of B2B. Day-to-Day of the … Role: Manage client relationships to ensure service requirements are met within budget, service levels, and expectations. Oversee budgets, forecasts, and costs, ensuring invoicing is completed within agreed timeframes. Maintain transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU). Develop a deep understanding of services provided and contribute insights … for service enhancement. Act as the client's advocate within the organisation, ensuring all issues are resolved and changes are implemented efficiently and cost-effectively. Lead internal and external governance meetings, providing direction and leadership. Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics. Collaborate with B2B Change and Risk colleagues to ensure More ❯

About the Role At Guidant Global, we're proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships … with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee … relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries. Continuous Improvement: Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience. Collaboration: Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all More ❯

delivering technical solutions on the ServiceNow platform Strong working knowledge with the following specializations: Integrations Strong working experience with JavaScript and ServiceNow JavaScript API's Consultative skills for software service delivery to lead customers in improving their processes and organizational models Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Proficiency in … IT Operations Management or IT Service Management preferred Continue learning service delivery solutions, technologies, and methodologies. Maintain professionalism and an uninterrupted work environment during all client meetings and interactions Ability to independently with customers on implementations and remote services CERTIFICATIONS/EDUCATION: Security + Qualified candidates will have the following experience and skills: • TS/SCI Security … DoD Skill Bridge program with multiple pathway options. • Veteran Hiring Commitment: We actively partner with multiple veteran and military organizations that specialize in IT upskilling and certification training, helping service members and veterans transition into high-demand tech careers • Apex Military Network: Internal employee resource group supporting veterans, Guard/Reserve members, and their families. Apex Benefits Overview Apex More ❯

Comprehensive Community Services (CCS) is a team-based wraparound program for individuals with mental health needs. The CCS Service Facilitator provides community-based care coordination services to adults and children with high level needs across environments; including home, school and community. We are seeking a Service Facilitator for Columbia County, full time, 40 hours a week with benefits. … services may not be provided by an individual employee.): Screening and Assessment - Complete initial and annual comprehensive mental health and substance use assessment, addressing strengths, needs and recovery goals. Service Planning - development of written service plan for psychosocial rehabilitation services, include measurable goals and objectives. Review services and plan regularly to assess progress toward goals. Service Facilitation … Ensuring consumers receive services in an appropriate and timely manner in alignment with service plan. Ensure that service delivery is coordinated and monitored to help consumer achieve highest level of independent functioning. AGENCY REQUIREMENTS (Required of all employees): Must comply with applicable service regulations as well as agency and departmental policies and procedures. Must relate to More ❯

perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service delivery focus and customer satisfaction, including mentoring and training first line support staff Configuration management: The role involves handling Active … a Microsoft Windows environment Good knowledge of Active Directory user/group management Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach to work Ability to stay calm under pressure Strong written and communication skills Ability to More ❯

perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service delivery focus and customer satisfaction, including mentoring and training first line support staff Configuration management: The role involves handling Active … a Microsoft Windows environment Good knowledge of Active Directory user/group management Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach to work Ability to stay calm under pressure Strong written and communication skills Ability to More ❯

authority based in East London, are looking for an experienced M&E Contract Manager to run their M&E and compliance workstreams. We have an opportunity for an experienced Service Delivery Manager to us and lead the M&E function in our responsive repairs division. Key focus will be on ensuring timely, compliant and high quality approach to … and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and output of repairs and maintenance services. Attend site meetings to … timely reports on project performance, targets, and budgets. Stay updated on contract management practices and legislation. Represent the company and liaise with stakeholders; stand in for the Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. More ❯

as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity to work on complex, high-value … well as being engaged on specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation function with responsibilities for legal … practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking tasks in accordance with established processes, consistently leveraging appropriate resources and support to achieve optimal outcomes and uphold standards. Oversee best More ❯

IT Service Management (ITSM) Operations Advisor LV8D Solutions has an opening for an IT Service Management (ITSM) Operations Advisor to assist a Government customer oversee the daily operational status of a large-scale IT infrastructure at a customer facility in the Ft Belvoir area. The successful candidate will help evaluate IT service deliveries to ensure they meet … Mission Directors to make real-time decisions, and assist with troubleshooting outages to ensure the rapid return to normal IT operations. Candidates will be expected to leverage traditional IT Service Management (ITSM) processes, such as Event Management, Incident Management, Problem Management, Process Improvement, etc. in the execution of their duties. Role Responsibilities: The successful candidate must be able to … Maintain an up to date understanding an evolving IT service baseline of networks, virtualization, hosting, and other enterprise IT capabilities • Leverage a working understanding of the ITIL framework and apply it towards the oversight and maturity of an evolving IT operations • Assess proposed service delivery alignment against service operations requirements and mission objectives • Oversee service More ❯

long-term sustainability in all our decisions. We are currently seeking a Senior Lead Deal Architect/Solution Manager with a focus on designing and developing tailored IT Managed Service Solutions to meet the unique needs of our clients. In this role, you will delve into understanding client requirements and create tailored solutions that effectively address their specific business … and join us on this exciting journey. What youll do Team Leadership Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met. Facilitating the service and commercial negotiations (with respect to the IT … managed service design) with support from the sales and pre-sales teams. Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity. Support and mentor more junior team members. Qualification Participate in the evaluation of opportunities and customer requirements against Computacenters capabilities and strengths. Participate in customer-specific campaigns, coordination of marketing support More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

contractual coordination, managing cross-functional IT teams, and providing day-to-day technical leadership while ensuring compliance with government regulations and industry best practices to maintain the effective provisioning, delivery, maintenance, and retirement of mission-critical IT systems and programs. Position Responsibility: Assist the Program Manager in serving as the primary point of contact for contractual matters, facilitating coordination … with the Contracting Officer Representative. Support the development and implementation of strategic plans to enhance IT service delivery and support the mission-critical operations of the Army Aviation Center of Excellence. Ensure compliance with government regulations and industry best practices, including ITIL, to optimize service delivery and customer satisfaction. Manage and coordinate cross-functional teams focused … on Audio/Visual Support, Systems Administration & Cloud Support, Customer Service Support Center, Cyber Compliance & Support, and Application Development & Maintenance. Communicate project needs and progress to government stakeholders, providing updates on project status and performance metrics. Assist in developing and maintaining a Quality Control Plan to ensure the consistent delivery of high-quality services in accordance with the More ❯

Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you … will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯