226 to 250 of 1,677 Permanent Service Delivery Jobs

the unique perspective each person brings to their work, team, and community. About the Role We are seeking a talented and motivated Project Manager to lead and oversee the delivery of Tier 1 and Tier 2 IT support services under a managed service contract. This role is central to ensuring excellence in service delivery, performance reporting … Oversee the performance and operations of a managed services contract delivering Tier 1 and Tier 2 technical support. Apply project management best practices and methodologies throughout all phases of service delivery. Monitor service levels and ensure adherence to approved policies, procedures, and performance metrics. Supervise a team of 20+ technical staff (50+ preferred), ensuring workflow efficiency, accountability, and More ❯

Job Description As Head of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT 3 rd service partners/consultants. The role involves having a strong focus on IT security, managing risk, and remaining compliant (CE/DRP/ISO). Roles & Responsibilities: Stay up to … ensure operational resilience in the event of a crisis. Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk. Manage IT service delivery, ensuring efficient day-to-day IT operations across all locations. Maintain and oversee relationships with third-party IT providers and suppliers. Address and resolve IT-related queries … manage asset inventories, process invoices, and procure hardware as needed. Participate in relevant training and development activities to enhance skills and effectiveness. Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary. Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions. Administer employee mailboxes, service accounts More ❯

dynamic team and make your mark on the payments technology landscape of tomorrow. Key Accountabilities Strategy & Leadership Define and execute the global roadmap for operational enablement, platform performance, and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations … function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships … roadmaps, and budget performance related to tooling and AI capabilities Reporting & Business Intelligence Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation More ❯

QiO Technologies is looking for an ambitious, customer facing, Director of Engineering Services Delivery who will be responsible developing and validating innovative engineering solutions and directing senior development engineers to achieve outstanding customer success. The role requires previous experience in the IoT, Industrial and software sector as well as knowledge across one or multiple vertical industries such as Manufacturing … Aerospace, Steel, Glass, Oil & Gas. Job Responsibilities - Overall responsibility and accountability for QiO customer service delivery. - Ensure the management of service delivery processes, across key functional areas: 1. Pre-Sales Accelerator 2. Engineering 3. Common Services 4. Project management 5. Data science - Manage a team: performance management and interpersonal communication duties. - Collaborate with senior staff to meet … deliverables timeframe. - Provide regular progress, roadblock, and opportunity reports to senior management. - Ensure customer issues, communications, workshops are planned and managed. - Work with delivery partners and partner ecosystem. Job Requirements Minimum: BSc/BEng in Engineering or Computer Science. Preferred: An advanced degree in Engineering and knowledge of mechanical and/or electrical control systems preferred. 10+years' experience in More ❯

IT Manager Purpose To be part of the IT Leadership Team in Europe focused on education and learning through the delivery of quality IT services and associated support to schools, departments, and associated businesses. This role will manage the IT services and technicians in two of London’s most prestigious and innovative schools. Crucial to this role is the … technology in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You More ❯

based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops … customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on … line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense More ❯

Leadership * Define and implement IT operations strategy tailored to the unique challenges of maritime logistics, port terminal operations, and supply chain ecosystems. * Drive operational maturity through standards, policies, and service models aligned with global shipping and trade environments. * Partner with business and operational leaders to anticipate and support digital transformation initiatives across terminals and logistics hubs. Infrastructure & Cloud Management … and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain More ❯

fast-paced environment, we want to hear from you! Main duties of the job As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point … storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts. You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7 You'll … also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards. Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and More ❯

collaborate with stakeholders to convert business needs into technical solutions, producing structured and insightful reports for effective decision-making. The postholder will work closely with Care Group leads, translating service priorities into detailed operational plans. They will analyse service developments, review business cases, and develop capacity models that provide a clear view of short- and long-term service … manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … within a relevant role Significant experience of delivering complex strategic planning and forecasting solutions Proven experience in project management and leading complex, multi faceted management systems relating to performance delivery and/or operational planning Experience of risk management Skills Essential Exceptionally high level of numeracy, analytical skills and ability in health-based modelling Strong analytical and problem-solving More ❯

Responsibilities & Qualifications RESPONSIBILITIES Leads all aspects of Service delivery for the applicable SOW, including mobilizing all appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and disasters; coordinating all third party operations and maintenance activities and having a complete understanding of the SLAs; and monitoring and reporting Contractor's performance of Services Participates in … all status updates and acts as the delivery authority. Owns Risk Management action items, including assessing, planning, and executing mitigation strategies as needed. Identifies opportunities to improve Service delivery to FDIC, including by identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and leading Contractor Personnel in the identification, development … and analysis of trends in Service delivery, capacity utilization and infrastructure performance. Identifies and deploys (with FDIC Approval) new and innovative Services that drive business value; retire (with FDIC Approval) Services that are not adding value. Manages all activities of SOW operations including, by tracking and managing activities across all parties within the SOW; serving as a technical More ❯

Department of Homeland Security (DHS) Customs and Border Protection (CBP) or related experience. The ideal candidate will be responsible for all relevant program(s) oversight, resource management, risk management, service delivery, customer relationship management, service operations, and incident management for a large enterprise IT software development, operations and maintenance program environment. This position is contingent on contract … leadership to address high-priority tasks promptly and effectively. Oversee all project management and administrative functions associated with the contract, personnel, onboarding, subcontracts, maintaining accountability for successful execution and delivery of program objectives. Lead a team of senior professionals to deliver exceptional services, ensuring proper resource allocation, team communication, performance management, and reporting. Oversee contractor clearance submissions, PIV card … return on investment for expanded program initiatives beyond the current scope. Work Experience (Required): Must be a Program Manager with at least 10 years of experience in large IT service organizations, including managing client relationships and expectations at the management level. Experience leading highly effective teams in agile software delivery, application modernization, cloud migration and architectural transition experience More ❯

and platforms Optimize computer system resources utilization and effectiveness Coordinate the resolution of production-related problems Establish and maintain proper relationships between customers, teaming partners, and vendors Facilitate the delivery of information technology services Oversee user support and system output delivery Supervise staff operations across multiple technical disciplines Coordinate operations across legacy and modern systems Manage operational processes … Desired: Advanced degree in related field Experience with Navy maintenance systems ITIL certification SAFe certification Knowledge of DoD operational requirements Experience managing legacy system operations Understanding of modern IT service delivery Project management certification Additional Information: This position offers an opportunity to lead operations for critical Navy maintenance systems. The ideal candidate will combine strong operational management skills … be able to coordinate across multiple locations Success Metrics: System availability and performance Operational efficiency improvements Team performance and development Customer satisfaction levels Problem resolution metrics Resource utilization optimization Service delivery effectiveness This role represents an opportunity to lead operations for a major Navy program while working with both legacy and modern technologies in a complex, mission-critical More ❯

/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience RLEVANT EXPERIENCE: Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities More ❯

and deliver cloud-based solutions that drive efficiency and strategic value. Lead end-to-end project management for Oracle Fusion Cloud-based implementations, including critical modules such as: Pricing, Service, CRM, Project Accounting, GL, AR/AP, Fixed Assets, Inventory, BOM, Procurement (PO), and Governance Risk Compliance (GRC). Oversee the design, delivery, and optimization of cloud migrations … and enterprise application APIs (SOAP/REST). Technical proficiency with Oracle Forms, Reports, PL/SQL, APEX, and web development tools (HTML, JS, CSS). Knowledge of IT service delivery frameworks: PMP, ITIL, Agile, Waterfall. Strong presentation skills with the ability to translate technical concepts for non-technical stakeholders. Hands-on experience in solution architecture, data migration More ❯

with opportunities for advancement as you gain experience. What You'll Get to Do: We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician. In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the … and applications to deliver high-quality, timely support. • Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels. • Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members. • ServiceNow Proficiency: Utilize ServiceNow to … manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes. • Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support. Qualifications: • US Citizenship More ❯

the District technical personnel. Primary escalation POC for after hours and VIP level support requests. Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance. Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed. … Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager. Skills Vmware, Active directory, Windows server, Server administrator, Windows, Windows administration Top Skills Details Vmware,Active directory,Windows server More ❯

F/T on site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

F/T on-site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

strategic direction for the Customer Engagement Team, ensuring effective planning and completion of team-level tasks and projects. Lead and guide CSSP Customer Engagement Professionals in responding to cybersecurity service inquiries, and provide ongoing support to subscribers after service alignment. Stay informed of evolving DoD requirements impacting the subscriber base and ensure timely adjustments and compliance with these … to ensure compliance and alignment with subscriber needs Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records Oversee the generation of formal support agreements and service quotes for prospective customers Guide and monitor the initiation … and track progress through automated alignment tools Attend leadership and subscriber briefings, generating reports on subscriber alignment and status updates Manage data for existing customers and facilitate their annual service renewal process Leverage the branch-developed CSSP Customer Engagement Portal (CCEP) to track subscriber alignment workflow Qualifications: Clearance Level: Secret Education: Bachelors Degree required (related field preferred) Preferred Education More ❯

where everyone can thrive. Main Function The IT Operations Lead is a senior role responsible for overseeing the stability, performance, and security of Lendscape's core IT systems and service delivery operations. This is a key leadership position within the ICT team, combining strategic oversight with technical depth. The role includes managing infrastructure projects, supporting the wider business … with IT solutions, and driving improvements in operations and service reliability. The IT Operations Lead will lead a team of engineers and technicians, supporting their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands … and maintain disaster recovery and business continuity plans. Work closely with stakeholders across the business to understand technology needs and provide effective solutions. Manage vendor relationships, software licensing, and service contracts. Support compliance with internal policies and external regulatory standards (e.g., ISO, GDPR). Collaborate with cybersecurity teams to ensure compliance and secure operations. Contribute to IT budgeting, forecasting More ❯

and customer requirements as well as managing and reporting on project related items, such as cost, schedule, risk, and performance. The PM will be responsible for timely and accurate delivery of all CDRL and financial reports for the contract as well as ad hoc data calls and various other contract deliverables. The PM is to ensure the timely and … complex programs of $100M/yr and all associated financials and contract deliverables Possesses a current Project Management Institute (PMI) Project Management Professional (PMP) certification. Demonstrated experience with IT Service Delivery using an ITIL/ITSM framework on a large, complex program Demonstrated experience with Earned Value Management. Demonstrated experience managing and leading geographically dispersed operations and engineering … in increased efficiency and productivity. Exceptional staff and customer relationship management skills. Demonstrated leadership qualities working with senior management to influence and find solutions. Desired Qualifications: Demonstrated experience implementing service level agreements and performance metrics on a contract. Demonstrated experience with the Federal procurement process and familiarity with the administration of cost-type contracts. Demonstrated experience with the software More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … and aligning solutions accordingly Strong IT skills, particularly in the use of Microsoft Office applications, databases, and data science tools Desirable Ability to manage multiple projects simultaneously, ensuring timely delivery of high-quality outputs Proficiency in Data Science tools and programming languages for data interrogation and analysis Disclosure and Barring Service Check This post is subject to the … Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome More ❯

Overview LMI is seeking a skilled GenAI Project Lead to support LMI's Air Force account. The GenAI Project Lead will oversee multiple artificial intelligence technology project delivery teams, drive program schedules, manage project financials, and ensure the high-quality delivery of LMI contracts. A successful GenAI Project Lead will be highly skilled in project management, agile software … delivery, communication, project planning, and financial management. The ideal candidate will be detail-oriented, possess the management skills to hold team members accountable to quality expectations and timelines, and respond swiftly to evolving client needs. A background in digital transformation and software development is highly desired. The GenAI Project Lead must demonstrate competency in leadership, strategic thinking, relationship management … multitasking, schedule management, and delivery excellence, while upholding the highest standard of ethical behavior. At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible . Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest More ❯