226 to 250 of 1,096 Permanent Service Delivery Jobs

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

their issue. Provide the client with remote troubleshooting and remote/onsite hardware maintenance and support. 2. Mastery. Use our ticketing system to work on and resolve helpdesk tickets & service requests while effectively documenting end-user interactions, steps taken, and results. Manage and record all work through our ticketing system, making sure that documentation is well-maintained and follow … Indicators and maintain First Call Resolution >90%, Customer Satisfaction >90%, Mean time to respond >85%, and minimizing repeat incidents. 4. Results matter. Follow the schedule provided by the Senior Service Delivery Manager. Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks. Submit timesheets & expense reports as indicated on their SOPs. 5. Ownership and Caring. Maintain technical … documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. Escalate issues to the next tier with the next level of difficulty. 6. Dedication. Assist with delivering projects on-site or remotely when needed. Provide knowledgebase articles for technical team and users. 7. Innovation. Follow all our security procedures and keep a vigilant eye on More ❯

oversight of the Digital team and the introduction of new transformative digital innovations as we develop out our Microsoft suite of products. Experience is critical in the design and delivery of complex enterprise solutions built around the Microsoft technology stack. The role will involve managing the team responsible for these technologies, working closely with both inhouse specialists together with … external consultants, partners and the wider business. The role will work alongside an inhouse corporate IT team running infrastructure and service delivery of existing services to the business and cyber security. Responsibilities Strategic Leadership Define and deliver the digital workplace strategy aligned to CPC's corporate objectives. Shape and guide the roadmap for digital tools, platforms, and services … that enhance productivity and collaboration. Provide strategic advice to senior leadership, using data and insights to influence decisions. Customer Centric Innovation Champion a customer first approach to digital service design and delivery. Lead the continuous improvement of digital tools and processes based on user feedback, analytics, and service design thinking. Drive innovation through automation, low-code/no More ❯

of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in … ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximise ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

is an opportunity for someone with excellent communication and stakeholder management skills . You'll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers. Ownership of the technical administration and maintenance of the back end … or external partners and act as a problem owner until the problem would be resolved and the solution is delivered. Skills, Experience and Attributes: 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers Significant experience working in a Retail digital/ecommerce More ❯

support the decision-making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes. Main duties of the job The Digital Service Improvement Manager is responsible for managing the lifecycle of all Digital service improvements, ensuring all digital services are delivered to SLA's and that any issues are resolved … IT working in an Infrastructure support role Significant experience in working in a large, complex, multi-site IT environment Proven knowledge and experience of leading a customer facing IT service delivery environment including delivering Service Level Agreements Substantial knowledge and experience in the management and use of Industry standard service desk systems and call distribution systems … Good working knowledge of wide range of IT Skills - Server and PC Environment, including Microsoft Office Packages, Microsoft SCCM. Knowledge of Internet/Intranet concepts Experience in service continuity/disaster recovery planning Significant experience in managing teams and running complex technical projects Project Management methodology Desirable Previous experience in NHS IT environment Knowledge of Server concepts Knowledge of More ❯

Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service … every other month. What You'll Do Order processing and managing the successful completion of orders for all wire, and e-mail distributions. Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy. Identify and highlight add-on sales opportunities and generate additional revenue (upselling). Always adhering to all departmental Standard … workload regularly to ensure all deadlines are met. Ensure all jobs are assigned, distributed, and fulfilled correctly. Quality checks all orders and distributions to guarantee a high standard of service delivery. Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order Management System. Raise Trouble Notes for any Tech/Affiliate/Client Complaints More ❯

up for a hands-on IT Team Lead to join a growing and fast-paced Managed Services provider. You'll take ownership of a small team responsible for their service delivery and whilst maintaining a technical ability to get hands on as an additional resource where needed. You will often act as an escalation point for other engineers … to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and mentoring a small team of IT Field Engineers. … deployments in line with SLAs. Building and configuring Windows/macOS laptops, desktops, mobiles, and tablets Managing onboarding and leavers process, ensuring device readiness and security compliance. Improving internal service delivery processes, documentation, and troubleshooting procedures. Skills & Experience Required: Strong technical knowledge of Microsoft 365 Suite, Windows Server. Experience with device Networking - Telephony, VOIP, Cabling and hardware builds More ❯

up for a hands-on IT Team Lead to join a growing and fast-paced Managed Services provider. You'll take ownership of a small team responsible for their service delivery and whilst maintaining a technical ability to get hands on as an additional resource where needed. You will often act as an escalation point for other engineers … to managing and maintaining their environments. You'll take ownership of workflow, prioritise tasks in line with SLA agreements, and ensure timely delivery. The role combines people leadership, technical delivery, and process improvement, ideal for someone who enjoys staying hands-on while managing a team. Your responsibilities will include: Leading and mentoring a small team of IT Field Engineers. … deployments in line with SLAs. Building and configuring Windows/macOS laptops, desktops, mobiles, and tablets Managing onboarding and leavers process, ensuring device readiness and security compliance. Improving internal service delivery processes, documentation, and troubleshooting procedures. Skills & Experience Required: Strong technical knowledge of Microsoft 365 Suite, Windows Server. Experience with device Networking - Telephony, VOIP, Cabling and hardware builds More ❯

Network Manager (Onboarding Specialist) Birmingham/South Up to £42k My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the companys services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is … the companys services. Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice. Coordinate with technical teams to deliver seamless service handover and ongoing support. Run onboarding meetings, technical walkthroughs, and training sessions for staff. Promote the full range of services and identify opportunities for continuous improvement. Manage and maintain … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience More ❯

Network Manager (Onboarding Specialist) London Up to £45k benefits My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the company’s services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is … company’s services. Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice. Coordinate with technical teams to deliver seamless service handover and ongoing support. Run onboarding meetings, technical walkthroughs, and training sessions for staff. Promote the full range of services and identify opportunities for continuous improvement. Manage and maintain … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years’ experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience More ❯

subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours. - Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance. - Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed. … performance to the SAIC Division Manager. - Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. - Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager. Required Education and Experience: - BA/BS Degree (4 additional years of experience … objectives for the contract are: continual modernization of USACE's portfolio of IT systems; deliver enterprise-wide IT solutions that are well-integrated, flexible, and adaptable across all IT service areas, with the ability to rapidly scale in response to USACE dynamic business environment; develop a balance between delivering tactical support (operations and maintenance) and strategic support (development, modernization More ❯

to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service … measures. The successful candidate will lead a team of skilled professionals and collaborate with our global leads and client partners to successfully deliver the UK Timezone of a global service team. This role is 100% remote, based in the U.K. with flexible hours required to support global operations. The role reports into our US-based Service Delivery … to meet baseline standards, handle attendance, timecard tracking and ensure that team members are following applicable laws and regulations in their country. Escalate performance and team morale concerns to delivery managers and people experience team for support and documentation. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Certification in cybersecurity More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery More ❯

analytical tools to aid decisions making across FMN Support data analysis by working with AI tools to manage datasets, monitor performance and uncover trends, patterns and insights to improve service delivery and resource allocation Work with internal stakeholders across the organisation to undertake sensitive projects in line with our strategy that will drive the organisation forward and ensure … data used for reporting, compliance and performance monitoring. Support data analysis by working with AI tools to manage datasets, monitor performance and uncover trends, patterns and insights to improve service delivery and resource allocation. Work with internal stakeholders across the organisation to undertake sensitive projects in line with our strategy that will drive the organisation forward and ensure … transfer As part of the AI Taskforce, you will assess and provide a perspective on how AI driven data analysis can be used to support clinical decision making and service delivery. Likewise, you will ensure data analysis utilises the latest AI and Business Intelligence tools (such as PowerBI) to provide rish insights into decision makers. Working with the IG More ❯

Executive Cost Manager, you'll provide strategic cost leadership across multiple complex infrastructure projects, from early-stage cost advice through to final account. You'll be responsible for overseeing service delivery, mentoring internal teams, and acting as a trusted commercial advisor to clients. This role is ideal for a seasoned professional with proven consultancy experience in large-scale … excellent opportunity for a commercially driven professional with a collaborative mindset and strong technical grounding to influence major construction outcomes. Key Responsibilities Include: - Lead the commercial and cost management delivery on major infrastructure projects. - Manage and coordinate internal teams, ensuring high-quality service delivery across all project stages. - Build, grow, and maintain strong client relationships, acting as More ❯

of additional SE experience may be substituted for a Bachelor's degree. IAT Level 2 CompTIA Security+ CE Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with … with the ability to troubleshoot complex storage issuesbility to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. … career challenge? Working across a range of diverse, complex and secure systems a Solution Technical Lead is highly innovative and versatile. You will be working as part of the delivery team supporting the development and sustainment of a portfolio of systems and services managed through a wider Programme. Experience and abilities sought include but are not limited to: Technical … to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people to speak freely, creates an environment of safety, listens to people, and advocates for More ❯

years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. … career challenge? Working across a range of diverse, complex and secure systems a Solution Technical Lead is highly innovative and versatile. You will be working as part of the delivery team supporting the development and sustainment of a portfolio of systems and services managed through a wider Programme. Experience and abilities sought include but are not limited to: Technical … to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people to speak freely, creates an environment of safety, listens to people, and advocates for More ❯

years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. … career challenge? Working across a range of diverse, complex and secure systems a Solution Technical Lead is highly innovative and versatile. You will be working as part of the delivery team supporting the development and sustainment of a portfolio of systems and services managed through a wider Programme. Experience and abilities sought include but are not limited to: Technical … to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people to speak freely, creates an environment of safety, listens to people, and advocates for More ❯

Head of Product Management/Product Lead/Principal Product Manager role involves leading a small product team of 4 to improve and evolve the customer experience throughout the service journey. They have a strong footprint and presence in their specialist area, but have relatively immature tech and product capability. This role involves identifying quick win opportunities to fix … improve and automate service delivery, going on to redesign the way tech facilitates service delivery as well as improving customer acquisition, conversion and overall experience. The role requires someone who can think strategically and be part of the team that identifies opportunities to develop new products & services, but also involves being very hands-on with a More ❯