have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Head of Service Management. Reporting directly to the Chief Technology Officer (CTO) and serving as a key member of the Digital Policing Senior Management team, the Head of Service Management is … entrusted with the oversight of the delivery and management of digital services across the Force. The Head of Service Management will lead a team of IT professionals, overseeing all aspects of Service Design and Transition, and spearheading continuous improvement initiatives to enhance service quality and operational effectiveness. Furthermore, this role places a strong emphasis on risk … governance and seamless integration across planning, design, build, and operational functions. The role mandates the establishment and maintenance of effective policies and procedures, the meticulous recording of operational and delivery metrics, and the timely fulfilment of customer commitments to the highest quality standards. What you'll do Structure all Digital services within a Service Catalogue defining ownership, accountability More ❯
Salary is £35k-£40k About the role The IT Support Engineer, located in the Jersey office, will primarily provide on-site support while also contributing expertise to the global ServiceDelivery team. This role includes managing technical incidents and service requests as part of the company’s Service Desk team, delivering hands-on assistance to resolve … IT issues, ensuring high-quality servicedelivery to internal staff, and supporting the smooth and efficient operation of IT services across the organisation. Key Accountabilities: Provides first and second-line technical support to internal staff, ensuring outstanding customer service across in-person, phone, and email interactions. Diagnoses and resolves technical incidents involving end-user devices, software, and … local infrastructure. Collaborates with the global ServiceDelivery team to manage escalations and assist in resolving complex technical issues. Ensures local IT support activities meet user requirements and align with overall system functionality. Maintains and supports office-specific IT systems, including servers, networking hardware, and peripheral devices. Escalates critical issues to Systems Engineers or senior IT leadership as More ❯
primary point of contact (POC) for government stakeholders, including Program Managers and Contracting Officer Representatives (COR), providing strategic guidance and executive-level reporting. Oversee all program planning, execution, and delivery activities, ensuring compliance with cybersecurity standards (e.g., CNSS, NIST SP 800-53, FISMA), privacy regulations, and other federal contracting requirements. Develop and maintain the Program Management Plan and Integrated … efficiently across multiple projects and teams, ensuring the right skills and expertise are in place to meet program goals and contract requirements. Oversee and ensure compliance with enterprise IT service management frameworks (e.g., ITIL), enhancing servicedelivery, operational efficiency, and customer satisfaction. Provide leadership in financial management, including developing and managing program budgets, controlling costs, and ensuring … and program metrics; deliver regular status reports and executive briefings to senior leadership and federal clients. Manage the integration of subcontractor and vendor deliverables, ensuring compliance with contract terms, service level agreements, and quality standards. Lead incident response, risk analysis, and problem resolution activities across IT operations, infrastructure, and cybersecurity programs. Oversee technical writing of Standard Operating Procedures (SOPs More ❯
Program Manager to lead and manage the Tier 2 and Tier 3 end-user support services for the USDA Customer Experience Center (CEC). This role will oversee IT servicedelivery to ensure efficient support, meeting USDA's needs for customer service, incident response, change management, and hardware support. The position will be based on-site at … designated USDA facilities to facilitate close collaboration and seamless service delivery. Duties & Responsibilities Oversee full program execution for USDA CEC Tier 2 and Tier 3 support, managing daily operations to meet service level agreements (SLAs) and performance metrics. Implement and monitor an Agile Plan-Do-Check-Act (PDCA) management cycle to drive continuous improvement in program processes and … service delivery. Lead a team of technical support staff, including Tier 2 and Tier 3 specialists, to resolve incidents, fulfill service requests, manage hardware deployment, and support account management. Develop and maintain a strategic plan for risk management, identifying and mitigating potential service and staffing challenges in alignment with USDA's IT policies and standards. Coordinate with More ❯
with requirements analysis, and deploy and support solutions scalable for a Large Enterprise. The Microsoft M365/Exchange Systems Administrator will report to the Program Manager and work in Service Operations with a team of Developers, Engineers, and Administrators. The Microsoft M365/Exchange Systems Administrator must be able to collaborate with the Customer, Project Team, and external stakeholders … verbal communications skills, be able to lead initiatives, projects, task, having expert knowledge of M365, and be able to document, develop, and support solutions within all phases of the Service Lifecycle, Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. Responsibilities Include: Maintaining and staying abreast of existing and emerging Microsoft … and drive their strategic integration, modernization, and deployment within the Enterprise Assisting with and leading the development and maintenance of an Office 365 and Exchange Road Map for the Service Operations and the Enterprise that maintains strategic alignment with the Businesses requirements, Vision, Mission, and Objectives Function as a Technical lead within the AGILE team for M365 and Cloud More ❯
mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT … resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation … years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget ) Key 3 rd party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well More ❯
team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of servicedelivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving … a team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Collaborate with the application development teams to ensure supportable solution delivery and quality assure systems as they move from development into test and live. Collaborate with the project delivery team to ensure adequate support models are in place for … new applications or products delivered. Work as part of a team to deliver projects to improve systems manageability & supportability (in house & 3rd party) within the Change Management delivery process. Participate in DR invocation and testing and provide maintenance and monitoring of DR/BCP readiness. Creation of technical documentation and facilitation of hand-over for development projects Monitor and More ❯
platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the … mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT … resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation More ❯
Technical Writer Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US The Opportunity: CACI is seeking a Technical Writer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air … mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise servicedelivery model. This position will directly support the Configuration Management Database (CMDB) project within the EITaaS program. The Technical Writer will … reports, brochures, and/or manuals for documentation for a wide range of uses. Integrates graphics, text, and other media to create presentations and publications. Coordinates the production and delivery of the document to government. Proofreads and edits correspondence, documents, memoranda, presentations, and other publication materials to ensure they conform to DoD standards for spelling, grammar, and style. Assists More ❯
platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the … support roles/services as a requirement, across multiple technical areas. The role requires the ability to "lead by example" and perform line management for direct reports and manage service partners reporting into the function. Additional responsibilities are to respond to support requests by Key Responsibilities: IT Operations & Cloud Platform Management Lead the transitional journey from a hybrid IT … lifecycles, for both legacy cloud assets and proposed cloud solutions. Provide support (technical and resource management) to the wider IT product teams. Vendor & Supplier Management Manage relationships with cloud service providers, third-party vendors, and MSPs, ensuring optimal servicedelivery and value for investment. Negotiate cloud service agreements, monitor SLAs, and ensure vendor compliance with security More ❯
we're keeping people around the world safe and secure. Program Overview About The Role We are seeking a skilled and detail-oriented Process Engineer to join our IT Service Management (ITSM) team. The Process Engineer will be responsible for analyzing, designing, and optimizing processes within the IT service management framework to ensure effective and efficient service … member of our ITSM team, you will collaborate with cross-functional teams to implement process improvements, ensure compliance with established procedures, and contribute to the overall success of IT service operations. Analyze current ITSM processes (incident, problem, change, request, and service-level management) and develop optimized processes that drive efficiency and effectiveness. Identify opportunities for improvement by conducting … process assessments and recommending changes to streamline workflows and enhance service quality. Create and maintain clear documentation for ITSM processes, workflows, and procedures. Produce regular reports on process performance, highlighting areas for improvement. Work closely with ITSM team members, IT operations, and other stakeholders to ensure alignment and integration of processes across the organization. Identify areas where automation can More ❯
infrastructure and services into secure, scalable, and mission-aligned modern IT solutions. The Transformation Architect will collaborate with USACE OCIO/G-6 program leadership, engineering teams, cybersecurity and servicedelivery experts, and end users to architect innovative solutions that meet evolving operational demands while balancing technical debt, security, cost, and performance. The ideal candidate possesses a deep … methodologies. Key Responsibilities: Enterprise Modernization Strategy: Develop and maintain a comprehensive architecture strategy that aligns with USACE OCIO/G-6's goals for modernization, cloud transition, and digital service delivery. Legacy System Transition: Evaluate current systems and develop transition plans to modern architectures with minimal disruption to mission-critical operations. Cloud and Hybrid Integration: Architect secure, scalable solutions … compliance with DoD, Army, and USACE guidelines for systems interoperability, security, and performance. Cross-Task Collaboration: Serve as a technical integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery. Innovation Leadership: Identify emerging technologies and recommend pilot initiatives that align with USACE mission needs and federal IT modernization goals. More ❯
system performance. The ideal candidate will bring strong problem-solving abilities, solid project management skills, and a proven track record of mentoring junior developers. A commitment to excellence in servicedelivery and continuous improvement is essential. Location: Aberdeen Training Facility (ATF) Fort Bragg, NC On-site Key Responsibilities: • Design, develop, and implement technical solutions on the ServiceNow platform … ServiceNow development, configuration, and administration • ServiceNow Certified System Administrator (CSA) • Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines • Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes • Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts More ❯
backup infrastructure o Provides secure, reliable, high-availability storage and backup services for hosted customers and datacenter infrastructure o Manages capacity reporting and monitoring to ensure successful datacenter hosting servicedelivery and support to evolving architecture and customer requirements • Serve as the technical expert in the design, engineering, operation, sustainment and modification of on-prem and cloud-based … security in compliance with DOD/USMC/HCS policy including patching and auditing. • Automate the environment including routine management checks, reporting, event notifications and actions, software updates and service packs. • Plan for capacity including monitoring anticipating expansion or contraction requirements and submitting recommended solutions via customer processes • Support 24x7x365 operations including on-call duties and occasional night and More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDelivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDelivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a ServiceDelivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯
by the same mission: Growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers. What you will work on The ServiceDelivery Manager will manage the delivery of support and managed services to our live utilities customers using our UMAX solution, executing the vision of servicedelivery to consistently exceed customer expectations through continuous improvement , efficiency , and an unwavering commitment to excellence. You are responsible for the cost-effective, timely and quality delivery of support and managed services . As our ServiceDelivery Manager, you develop & maintain a strong professional relationship with your assigned customer(s) consistently execute & follow up long- term maintenance … for permanent tracking of KPI's (financial, quality, schedule and risks/issues), and provide appropriate and frequent report-out(s) to different stakeholders collaborate with a team of ServiceDelivery Consultants (functional and technical profiles) and other internal teams (e.g., R&D, Finance, Center of Excellence) anticipate and/or manage efficiently all significant changes under your More ❯
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a ServiceDelivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. ServiceDelivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a ServiceDelivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. ServiceDelivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a ServiceDelivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. ServiceDelivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a ServiceDelivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. ServiceDelivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯
been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and servicedelivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at … is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk … the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience. Job Description Onsite role, India Delivery Centre/Belfast/Dublin Full time position More ❯
bulk MACDs. Lead technical Support and setup during special events such as conferences. vi. Provide lead technical assistance to End Users. Liaise with and Support Customer VIPs. Resolve escalated Servicedelivery issues, including communicating Servicedelivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Servicedelivery issues Oversee e (5) key areas: 1) Conventional Device Support, 2) Printer and MFD Device Support, 3) Mobile Device Management, 4) MACDs, and 5) Walk Up Kiosk Support. REQUIRED QUALIFICATIONS BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Five or more years of experience in servicedelivery and Network hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. iv. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync. vi. Ability to install Software for and troubleshoot a More ❯
Head of IT Enterprise Service Engineering Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe Head of IT Enterprise Service Engineering Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe Get AI-powered advice on this job and more exclusive features. Change your job … change your workplace, change your future... Ricoh are currently recruiting for a Head of IT Enterprise Service Engineering based in London who will be accountable for establishing and leading core service engineering functions—including release and deployment management, testing and data migration, service transition and enablement, environment management and quality assurance—across the enterprise IT landscape. This … resolute in our mission - you work for us, and we`ll work for you. What you will be doing Define the vision, operating model, and roadmap for the IT Service Engineering function aligned with the company’s transformation goals. Build and lead cross-functional teams responsible for each core capability area. Establish best-in-class, standardised, automated, and auditable More ❯
