251 to 275 of 1,791 Permanent Service Delivery Jobs

F/T on-site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

strategic direction for the Customer Engagement Team, ensuring effective planning and completion of team-level tasks and projects. Lead and guide CSSP Customer Engagement Professionals in responding to cybersecurity service inquiries, and provide ongoing support to subscribers after service alignment. Stay informed of evolving DoD requirements impacting the subscriber base and ensure timely adjustments and compliance with these … to ensure compliance and alignment with subscriber needs Lead and guide the CSSP Customer Engagement Professional in promptly responding to new inquiries for cybersecurity services Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records Oversee the generation of formal support agreements and service quotes for prospective customers Guide and monitor the initiation … and track progress through automated alignment tools Attend leadership and subscriber briefings, generating reports on subscriber alignment and status updates Manage data for existing customers and facilitate their annual service renewal process Leverage the branch-developed CSSP Customer Engagement Portal (CCEP) to track subscriber alignment workflow Qualifications: Clearance Level: Secret Education: Bachelors Degree required (related field preferred) Preferred Education More ❯

where everyone can thrive. Main Function The IT Operations Lead is a senior role responsible for overseeing the stability, performance, and security of Lendscape's core IT systems and service delivery operations. This is a key leadership position within the ICT team, combining strategic oversight with technical depth. The role includes managing infrastructure projects, supporting the wider business … with IT solutions, and driving improvements in operations and service reliability. The IT Operations Lead will lead a team of engineers and technicians, supporting their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands … and maintain disaster recovery and business continuity plans. Work closely with stakeholders across the business to understand technology needs and provide effective solutions. Manage vendor relationships, software licensing, and service contracts. Support compliance with internal policies and external regulatory standards (e.g., ISO, GDPR). Collaborate with cybersecurity teams to ensure compliance and secure operations. Contribute to IT budgeting, forecasting More ❯

and customer requirements as well as managing and reporting on project related items, such as cost, schedule, risk, and performance. The PM will be responsible for timely and accurate delivery of all CDRL and financial reports for the contract as well as ad hoc data calls and various other contract deliverables. The PM is to ensure the timely and … complex programs of $100M/yr and all associated financials and contract deliverables Possesses a current Project Management Institute (PMI) Project Management Professional (PMP) certification. Demonstrated experience with IT Service Delivery using an ITIL/ITSM framework on a large, complex program Demonstrated experience with Earned Value Management. Demonstrated experience managing and leading geographically dispersed operations and engineering … in increased efficiency and productivity. Exceptional staff and customer relationship management skills. Demonstrated leadership qualities working with senior management to influence and find solutions. Desired Qualifications: Demonstrated experience implementing service level agreements and performance metrics on a contract. Demonstrated experience with the Federal procurement process and familiarity with the administration of cost-type contracts. Demonstrated experience with the software More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … and aligning solutions accordingly Strong IT skills, particularly in the use of Microsoft Office applications, databases, and data science tools Desirable Ability to manage multiple projects simultaneously, ensuring timely delivery of high-quality outputs Proficiency in Data Science tools and programming languages for data interrogation and analysis Disclosure and Barring Service Check This post is subject to the … Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome More ❯

Overview LMI is seeking a skilled GenAI Project Lead to support LMI's Air Force account. The GenAI Project Lead will oversee multiple artificial intelligence technology project delivery teams, drive program schedules, manage project financials, and ensure the high-quality delivery of LMI contracts. A successful GenAI Project Lead will be highly skilled in project management, agile software … delivery, communication, project planning, and financial management. The ideal candidate will be detail-oriented, possess the management skills to hold team members accountable to quality expectations and timelines, and respond swiftly to evolving client needs. A background in digital transformation and software development is highly desired. The GenAI Project Lead must demonstrate competency in leadership, strategic thinking, relationship management … multitasking, schedule management, and delivery excellence, while upholding the highest standard of ethical behavior. At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible . Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest More ❯

Overview LMI is seeking a skilled GenAI Project Lead to support LMI's Space Force account. The GenAI Project Lead will oversee multiple artificial intelligence technology project delivery teams, drive program schedules, manage project financials, and ensure the high-quality delivery of LMI contracts. A successful GenAI Project Lead will be highly skilled in project management, agile software … delivery, communication, project planning, and financial management. The ideal candidate will be detail-oriented, possess the management skills to hold team members accountable to quality expectations and timelines, and respond swiftly to evolving client needs. A background in digital transformation and software development is highly desired. The GenAI Project Lead must demonstrate competency in leadership, strategic thinking, relationship management … multitasking, schedule management, and delivery excellence, while upholding the highest standard of ethical behavior. At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible . Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest More ❯

of additional SE experience may be substituted for a Bachelor's degree. IAT Level 2 CompTIA Security+ CE Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with … with the ability to troubleshoot complex storage issuesbility to work independently and collaboratively in a team-oriented environment Excellent communication and interpersonal skills, with a customer-focused approach to service delivery Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with More ❯

Are you searching for a 1st Line Support job in Kings Cross? Do you have experience on an IT service desk, supporting users in a Windows and Mac environment? Are you ready to join a collaborative and dynamic team in a fantastic office environment? If so, this is a fantastic opportunity to take the next step in your IT … asset inventory, including laptops, peripherals, and mobile devices Supporting collaboration tools such as Office 365 , SharePoint , and Microsoft Intune Working closely with colleagues and other departments to ensure effective service delivery Contributing to internal documentation, FAQs, and knowledge base content Continuously learning new systems and practices to keep up with evolving technology What We’re Looking For We … strong communication skills . You should be proactive, organised, and eager to learn. The ideal candidate will demonstrate: Previous experience in a 1st Line IT Support , Helpdesk Analyst , or Service Desk role Confidence tin roubleshooting a range of IT issues across Windows and Mac platforms Familiarity with Active Directory , Office 365 , Intune , and SharePoint Knowledge of helpdesk ticketing systems More ❯

in this role, you must have: BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Three to five years of experience in service delivery and Network hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. … make an impact because every contribution matters. To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify More ❯

accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical … and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly More ❯

UK driving license is required Travel: Travel to client sites will be required Company vehicle: N/A, pool vehicles available for client visits Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an Executive Client Technical Consultant . With over 30 years of experience, our … strong relationships with key customers, understanding complex and challenging requirements. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining full awareness of the commercial element of the role. The Executive Client Technical Consultant analyses customer needs, conducts … accounts. Assist in improving client experience using role skills, technologies and technical resources. A senior point of contact for all to refer technical issues or ideas. Interface with all service delivery teams, ensuring clarity of client requirements and assisting with smooth client experience. Where required or appropriate, assist or complete technical delivery. Where required, appropriate or due to More ❯

pace of progress, enabling our customers to thrive while adapting to evolving mission needs. Responsibilities A successful GenAI Project Lead will be highly skilled in project management, agile software delivery, communication, project planning, and financial management. The ideal candidate will be detail-oriented, possess the management skills to hold team members accountable to quality expectations and timelines, and respond … needs. A background in digital transformation and software development is highly desired. The GenAI Project Lead must demonstrate competency in leadership, strategic thinking, relationship management, multitasking, schedule management, and delivery excellence, while upholding the highest standard of ethical behavior. Management of complex Agile AI projects ensuring that goals, requirements, and outcomes are defined and that the appropriate resources are … specific policy, procedures, and report status to all levels Manage staffing requirements, including recruiting, hiring, onboarding, and execution Manage task assignments and oversight of personnel to ensure excellence in service delivery Prepare monthly cost reports and ensure such deliverables are submitted in a timely fashion and of high quality/accuracy. When appropriate, propose a plan to correct More ❯

a highly skilled and motivated Managed Services IT Operations Manager to join our team. The ideal candidate will be responsible for overseeing 24/7 IT operations, ensuring seamless service delivery, and maintaining optimal performance of our managed services. This role requires strong leadership, deep understanding of ITIL practices, and hands-on experience with both GCP and AWS. … be accountable for budgeting, incident management, problem resolution, and change management. Your future duties and responsibilities: 24/7 IT Operations Management: Oversee and ensure continuous IT support and service delivery. Manage a team of IT professionals to provide round-the-clock support. ITIL Practices: Implement and maintain ITIL best practices for service management. Ensure compliance with ITIL … for-dollar contributions made by eligible employees, up to a maximum, for their job category 401(k) Plan and Profit Participation for eligible professionals Additional benefits determined by your Service Contract Act: Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits Skills: Google Cloud Platform ITIL Leadership Operations Management What you can expect from us: Together, as owners More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Education, Training and Qualifications Master's degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience … complex report writing and business planning at both operational and strategic level and able to plan services and develop strategies and policies. Experience of effective major incident management and service restoration, ensuring good communications during the incident and excellent problem management techniques to identify the root cause. Specialist knowledge and awareness of change management tools and techniques Excellent in More ❯

government contracts and professional services. This role requires a bachelor's degree in business administration or a management field, an active Secret Security Clearance issued by the Defense Security Service (DSS), and a minimum of five years of experience in project/program management and managing government contracts with professional and administrative support services. Please note that this job … degree from an accredited institution in business administration, management, or a related field. Work Experience, Knowledge, Skills & Abilities: U.S. Citizenship. Active Secret Security Clearance issued by the Defense Security Service (DSS). Minimum of 5 years of project/program management experience. Minimum of 5 years of experience in managing government contracts with professional and administrative support services. Strong … stakeholder management and effective communication strategies with clients and senior management. Experience in leading and mentoring project management professionals. Understanding of quality assurance and quality control processes for project delivery and contract compliance. Strong problem-solving and decision-making skills, with the ability to navigate complex situations and make sound judgments. Requirement: Secret clearance required. Our Equal Employment Opportunity More ❯

and outdoor explorers! Apply your technical skills and experience to create success and help the site supervisor daily with various technical needs that ensure the highest level of guaranteed service to USACE. Some travel may be required. Responsibilities: • Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments. • Assist … servers, storage, network, and telecom outages, projects, and Enterprise Operations issues. • Follow documented processes and procedures and monitor ticketing system, district and divisional incidents and requests, and address local Service Delivery requirements. • Work closely with other support personnel to provide top-tier support to on-site and remote personnel. • Provide expert technical knowledge. • Maintain currency and high level … to work well independently on defined tasks. • Ability to work well as part of a team. Grimmer Technology and Operations, Inc. (GTOi) is a Small Business Administration 8(a), service-disabled veteran, and woman owned small business committed integrating new technologies and transforming initiatives into real-world capabilities for the Department of Defense while providing quality careers for veterans More ❯

Program Manager to lead and oversee the execution of government contracts and professional services. This role requires U.S. citizenship, an active Secret Security Clearance issued by the Defense Security Service (DSS), a bachelor's degree in business administration or a management field, and a minimum of ten years of experience in project/program management and managing government contracts … degree from an accredited institution in business administration, management, or a related field. Work Experience, Knowledge, Skills & Abilities: U.S. Citizenship. Active Secret Security Clearance issued by the Defense Security Service (DSS). Minimum of 10 years of project/program management experience. Minimum of 10 years of experience in managing government contracts with professional and administrative support services. Current … ability to inspire and motivate cross-functional teams. Excellent stakeholder management and communication strategies with clients and senior management. Knowledge of quality assurance and quality control processes for project delivery and contract compliance. Strong problem-solving and decision-making skills, with the ability to navigate complex situations and make sound judgments. Experience in leading and mentoring project management professionals. More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

support people to achieve the goals they choose and live the life that they want, the person comes first! Melba won the 2023 National Disability Award for Excellence in Service Quality. What is the Melba Way? Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for … Way' is how we go about doing this. Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day. We do this one person at a time. Position Purpose Working under the direction of the Head of Data … culture in relation to OHS&W and participate in consultative structures. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and More ❯

this posting since applications are needed on an ongoing basis. The Opportunity: CACI is looking for a Tanium Administrator to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program … CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition focus from IT operations to mission operations. Responsibilities: The Tanium Administrator will be More ❯