251 to 275 of 1,096 Permanent Service Delivery Jobs

Head of Product Management/Product Lead/Principal Product Manager role involves leading a small product team of 4 to improve and evolve the customer experience throughout the service journey. They have a strong footprint and presence in their specialist area, but have relatively immature tech and product capability. This role involves identifying quick win opportunities to fix … improve and automate service delivery, going on to redesign the way tech facilitates service delivery as well as improving customer acquisition, conversion and overall experience. The role requires someone who can think strategically and be part of the team that identifies opportunities to develop new products & services, but also involves being very hands-on with a More ❯

the world. They employ over 20,000 people and boast annual revenues of over $4 billion. Your new role The Finance Systems Manager (EMEA) will lead the strategic direction, service delivery, and continuous improvement of finance systems across 19 countries, supporting over 4,000 users. This role oversees SAP platforms including S/4HANA, Concur, and SAC, ensuring … system stability, compliance, and alignment with business needs. Key responsibilities include managing external service partners, coordinating development and upgrades, driving product strategy and roadmap, and collaborating with stakeholders across Finance, HR, and IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery More ❯

the world. They employ over 20,000 people and boast annual revenues of over $4 billion. Your new role The Finance Systems Manager (EMEA) will lead the strategic direction, service delivery, and continuous improvement of finance systems across 19 countries, supporting over 4,000 users. This role oversees SAP platforms including S/4HANA, Concur, and SAC, ensuring … system stability, compliance, and alignment with business needs. Key responsibilities include managing external service partners, coordinating development and upgrades, driving product strategy and roadmap, and collaborating with stakeholders across Finance, HR, and IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery More ❯

the world. They employ over 20,000 people and boast annual revenues of over $4 billion. Your new role The Finance Systems Manager (EMEA) will lead the strategic direction, service delivery, and continuous improvement of finance systems across 19 countries, supporting over 4,000 users. This role oversees SAP platforms including S/4HANA, Concur, and SAC, ensuring … system stability, compliance, and alignment with business needs. Key responsibilities include managing external service partners, coordinating development and upgrades, driving product strategy and roadmap, and collaborating with stakeholders across Finance, HR, and IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery More ❯

a ServiceNow Engineer with the ability to obtain a Public Trust Clearance. We are currently seeking a highly motivated and experienced ServiceNow Engineer with specialized expertise in either HR Service Delivery (HRSD) or IT Asset Management/Hardware Asset Management (ITAM/HAM). This role requires someone who can not only configure and engineer solutions, but also … lead the coordination, implementation, and successful delivery of HRSD or ITAM projects from start to finish. This is not an administrator role-we're looking for a hands-on technical engineer who understands the business needs behind the modules and can lead project execution while working collaboratively across teams. Primary Responsibilities: Under general management supervision, responsibilities include, but are … not limited to: Serve as the technical and delivery lead for HRSD or ITAM/HAM ServiceNow module implementations, taking ownership from requirements gathering through to project completion. Lead the configuration, customization, and enhancement of the HRSD or ITAM/HAM modules within the ServiceNow platform. Work with stakeholders to gather requirements, define technical solutions, and manage delivery More ❯

Are you an experienced Service Desk Manager ready to lead from the front in a dynamic, forward-thinking environment? Join one of the UK's leading organisations and take ownership of a high-performing service desk team, driving service excellence and continuous improvement. About the Role: This is an opportunity for an established Service Desk Manager … with a strong technical foundation and hands-on experience in a service desk environment. Whether you're rolling up your sleeves to support your team or stepping back to lead strategically, you'll be comfortable switching between hands-on and hands-off leadership as needed. You'll manage a team of Service Desk Analysts and Senior Analysts, ensuring … high-quality support and service delivery across the organisation. This is a key role where your technical insight, leadership skills, and customer-first mindset will make a real impact. Key Responsibilities: Lead, mentor, and develop a team of Service Desk Analysts and Senior Analysts Oversee day-to-day operations of the service desk, ensuring SLAs and More ❯

proactive account guidance and responsive support. Lead onboarding and implementation projects, ensuring smooth, timely launches. Educate clients on product features, platform capabilities, and new enhancements. Partner with Product, Engineering, Service Delivery, and Finance to resolve issues and improve client experience. Monitor account performance and identify opportunities for growth and optimization. Advocate for client needs internally, sharing feedback with … relevant teams. Contribute to process improvements that enhance service delivery and client satisfaction. What You Bring 3–5 years’ experience in client success, account management, or project management, ideally within SaaS, fintech, payments, or rewards. Proven ability to build strong client relationships and deliver exceptional service in a fast-paced environment. Excellent project management and organizational skills More ❯

Enterprise Service Management (ESM) Pre-Sales Solution Architect Location: UK Wide - Hybrid (client sites, offices, and home working) Clearance required: Eligible for Security Check (SC) clearance About the Role We are looking for a passionate and experienced Enterprise Service Management (ESM) Pre-Sales Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team. In … this role, you'll shape innovative and compelling service management and SIAM delivery models that create real impact for clients across both the public and private sectors. Working closely with a diverse group of colleagues and clients, you will co-design scalable, high-value services that harness automation, integration, and modern operating models to manage complex IT ecosystems. … From initial concept to early delivery, your expertise will ensure solutions are innovative, sustainable, and aligned with client and business goals. This is a fantastic opportunity to influence change at an enterprise level, grow your expertise, and contribute to the future of service delivery. What you'll do Lead the full lifecycle of enterprise service management solutions More ❯

a dynamic team delivering outsourced payroll services using Oracle Cloud technology. This role offers a blend of remote and office-based work, with a focus on providing exceptional customer service and accurate payroll processing. Key Responsibilities: Process HR and payroll data to meet SLA targets Resolve payroll queries from employees, HMRC, and third parties Maintain confidentiality and data security … Provide scheduled payroll reports and support service delivery Advise on UK payroll legislation and contribute to process improvements Collaborate with internal and external teams for seamless service delivery Participate in UAT and onboarding of new clients Requirements: Experience with Oracle HR and Payroll (Cloud or E-Business Suite) Strong UK payroll knowledge and legislation understanding Excellent More ❯

be responsible for supporting all services required by our internal and external customers within the Logistics Return Centre (LRC). You will be responsible for ensuring accurate and timely service delivery to meet contractual requirement, whilst ensuring inventory and transactional accuracy.At Telent, you will have the opportunity to be a part of something bigger. To keep things moving … for the dispatch of parts from the LRCAdhere to Telent QEHS practices and policiesAdhering to the required disposal process to meet Telent customer’s contractual requirementsConsistently delivering to contractual Service Level AgreementsResponding to general queries/investigation requestsHandle and manage escalationsUpdating of LRC Work Instructions in line with service delivery requirementsHave experience of working in a logistics … environmentBe able to demonstrate a flexible outlook and approachBe able to work under own initiativeAbility to work to deadlinesTaking delivery of goods and suppliesChecking for damage or missing items/shortages. Escalating these to relevant departmentStoring goods and transacting movementsProcessing, picking and packing ordersLoading goods for dispatchArranging logistics/transportation collections & deliveriesKeeping records of stock updated using relevant inventory More ❯

ROLE We are looking for an IT Education Engineer to join our dynamic team at Nexus, for a school near Salisbury. In this role you will provide great customer service to our schools, whilst providing high quality IT tech support. You may have been or currently an IT technician on a school site or education setting and can therefore … particular emphasis on customer service. Nexus Associates are looking for a talented and motivated IT technician who has a real flair for technology and thrives on providing exemplary customer service to support a prestigious school in the Stonehenge area. KEY RESPONSIBILITIES Take ownership of problems and proactively resolve incidents or changes allocated to you by your line manager Maintain … focus on the whole life of service delivery, from the first touch point to the closure of the incident Supporting the team to build a culture of continuous improvement Maintain a close view of incidents and their impacts on BAU activities Accurately document and record IT services to support our remote and local team Be responsive to requests More ❯

We are looking for an experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. … As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap … a technical leader for network technology roadmap. Provides technical expertise and acts as a trusted advisor within the business, influencing decisions. Collaborates with other IT teams to ensure the delivery of services meets expectations Assists to ensure new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to More ❯

be responsible for supporting all services required by our internal and external customers within the Logistics Return Centre (LRC). You will be responsible for ensuring accurate and timely service delivery to meet contractual requirement, whilst ensuring inventory and transactional accuracy. At Telent, you will have the opportunity to be a part of something bigger. To keep things … of parts from the LRC Adhere to Telent QEHS practices and policies Adhering to the required disposal process to meet Telent customer’s contractual requirements Consistently delivering to contractual Service Level Agreements Responding to general queries/investigation requests Handle and manage escalations Updating of LRC Work Instructions in line with service delivery requirements Have experience of … working in a logistics environment Be able to demonstrate a flexible outlook and approach Be able to work under own initiative Ability to work to deadlines Taking delivery of goods and supplies Checking for damage or missing items/shortages. Escalating these to relevant department Storing goods and transacting movements Processing, picking and packing orders Loading goods for dispatch More ❯

be responsible for supporting all services required by our internal and external customers within the Logistics Return Centre (LRC). You will be responsible for ensuring accurate and timely service delivery to meet contractual requirement, whilst ensuring inventory and transactional accuracy. At Telent, you will have the opportunity to be a part of something bigger. To keep things … of parts from the LRC Adhere to Telent QEHS practices and policies Adhering to the required disposal process to meet Telent customer's contractual requirements Consistently delivering to contractual Service Level Agreements Responding to general queries/investigation requests Handle and manage escalations Updating of LRC Work Instructions in line with service delivery requirements Have experience of … working in a logistics environment Be able to demonstrate a flexible outlook and approach Be able to work under own initiative Ability to work to deadlines Taking delivery of goods and supplies Checking for damage or missing items/shortages. Escalating these to relevant department Storing goods and transacting movements Processing, picking and packing orders Loading goods for dispatch More ❯

experience to take on the role of Regional Accounts Director . This senior appointment is responsible for the operational and commercial leadership of our Regional Accounts business unit, overseeing delivery to multiple clients across the infrastructure sector. This is a mobile, high-impact position suited to a candidate with extensive experience in infrastructure or blue-collar recruitment and a … strong track record in managing large teams and complex delivery across geographically dispersed sites. Key responsibilities include: * Strategic and operational oversight of major regional accounts * Leadership of multi-disciplinary recruitment teams * Senior relationship management with key infrastructure clients * Accountability for commercial performance including revenue, NFI, and EBITDA * Oversight of service delivery standards, compliance, and workforce mobilisation * Contribution … A proven ability to lead operational teams with 10+ staff and 350+ operatives on hire Strong commercial acumen and a track record of delivering against financial targets Experience managing service delivery across multiple clients and locations Excellent communication and stakeholder engagement skills A full UK driving licence This is a senior leadership opportunity to shape a critical business More ❯

role focused on driving new business growth, self-generating high-quality opportunities, and securing long-term contracts. The successful candidate will work closely with operational teams to ensure seamless service delivery and support the company's continued expansion within the cleaning services sector. Key Responsibilities - Business Development Manager Develop and execute a targeted sales strategy for the cleaning … client needs, and adherence to company standards and values. Collaborate effectively with marketing on lead generation campaigns and work closely with operational teams to ensure smooth handovers and seamless service delivery, aligning all sales activities with overall business growth objectives. Represent the company at trade shows, industry events, networking opportunities, and across social media platforms, positioning the business … continuous improvement through accurate reporting and adherence to sales processes. Qualifications & Requirements - Business Development Manager Proven experience in business development or sales within the cleaning, facilities management, or related service industries. Strong understanding of commercial cleaning solutions and client needs across various sectors. Excellent communication, negotiation, and stakeholder management skills. Ability to manage long sales cycles and complex tender More ❯

Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position As a Service Delivery Manager, you will own the full spectrum of strategic execution and relationship management for Hiya's telecom carrier partners, driving both expansion and innovation with autonomy and … growth, while navigating complex ecosystems and building deep, multi-level partnerships that reinforce Hiya's market position. Your partnership in cross-functional alignment and business reviews will ensure seamless delivery and continuous value realization, directly impacting partner success and company revenue. This role offers a unique opportunity to influence the future of trusted voice communication on a global scale … the business, driving tight coordination between sales, product, operations, and leadership to accelerate outcomes and resolve friction fast. Maintain Operational Excellence : Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint. What You Bring 5+ years managing high-stakes telecom or key enterprise accounts, with a focus on mobile platforms More ❯

AI & Automation Engineer – Manchester/Hybrid Working We are working with a prestigious Professional Services client as they look to drive AI automation within their Service Delivery function. This is a new role and would offer an excellent opportunity to an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

annum plus a car allowance, bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector (particiularly jet vac's … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects More ❯

Role: Head of Delivery Location : Hybrid (commutable from Cardiff/South Wales) Salary : Up to £65,000 + Benefits Take the lead. Drive delivery. Shape the future! We’re working with a fast-growing MSP in the Cardiff area who are searching for a Head of Delivery to oversee service delivery across consultancy, engineering, onboarding, and … is a pivotal role, combining technical knowledge, people leadership, and commercial responsibility. You’ll be driving financial targets, leading teams across a broad technology stack, and ensuring world-class service delivery. The Role As Head of Delivery, you’ll be responsible for: Leading consultants, project engineers, and onboarding teams to deliver IT solutions on time and to the … highest standard. Managing delivery targets of £275k–£300k per month and pre-sales consultancy activity totalling £350k–£400k per month. Overseeing solutions across Microsoft 365, Azure cloud services, enterprise networking, IT infrastructure, and cyber security. Partnering with the pre-sales team to scope and shape solutions, ensuring seamless handover to delivery. Driving a culture of accountability, continuous improvement, and More ❯

Service Manager – Managed Print Solutions Location: Hampshire (Field-Based & Office Support) Salary: Competitive + Company Car or Car Allowance Our client are a well-established and trusted dealership with a strong reputation for delivering high-quality managed print solutions across Hampshire. Known for their commitment to customer service, they provide end-to-end support including the supply, installation … and servicing of multifunctional devices (MFDs). As part of their continued growth, they are looking for an experienced Service Manager to ensure exceptional service delivery, maintain strong client relationships, and support the efficient operation of their service team. Key Responsibilities Deliver planned preventative maintenance to maximise uptime and performance of MFDs. Diagnose and resolve breakdowns … possible or attending customer sites when required. Oversee the refurbishment and lifecycle management of preowned equipment. Manage parts and consumables stock, ensuring availability of critical items. Respond to emergency service call-outs promptly and professionally. Coordinate and manage daily service schedules, typically 2–3 field calls plus remote/phone support. Provide guidance, support, and technical expertise to More ❯

Service Manager – Managed Print Solutions Location: Hampshire (Field-Based & Office Support) Salary: Competitive + Company Car or Car Allowance Our client are a well-established and trusted dealership with a strong reputation for delivering high-quality managed print solutions across Hampshire. Known for their commitment to customer service, they provide end-to-end support including the supply, installation … and servicing of multifunctional devices (MFDs). As part of their continued growth, they are looking for an experienced Service Manager to ensure exceptional service delivery, maintain strong client relationships, and support the efficient operation of their service team. Key Responsibilities Deliver planned preventative maintenance to maximise uptime and performance of MFDs. Diagnose and resolve breakdowns … possible or attending customer sites when required. Oversee the refurbishment and lifecycle management of preowned equipment. Manage parts and consumables stock, ensuring availability of critical items. Respond to emergency service call-outs promptly and professionally. Coordinate and manage daily service schedules, typically 2–3 field calls plus remote/phone support. Provide guidance, support, and technical expertise to More ❯

where required. You will be energetic and motivated, with excellent verbal and written communication skills. In your day-to-day you will be working closely with Sales, Sales Engineering, Service Delivery, Service Operations, Compliance, Legal and Finance representatives, following a predefined bid management process and artefacts to hold people accountable. In addition, you will work closely with More ❯

where required. You will be energetic and motivated, with excellent verbal and written communication skills. In your day-to-day you will be working closely with Sales, Sales Engineering, Service Delivery, Service Operations, Compliance, Legal and Finance representatives, following a predefined bid management process and artefacts to hold people accountable. In addition, you will work closely with More ❯

Description BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments. BDR is seeking a Operations Manager - Service Desk … Operations Manager is customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills to support an Information Technology (IT) 24/7/365 service desk contract in support of a US government client's mission. In this role the ideal candidate will provide leadership and guidance to a team in ways that promote … the client's mission. Responsibilities: • Serve as a senior on-site service desk manager. • Responsible for ensuring the team meets the client's service delivery targets and objectives. • Support service desk reporting and assist with periodic briefings to client management. Required Minimum Qualifications: • Bachelor's Degree (Business, IT or similar) with a minimum of 3 years More ❯