276 to 300 of 1,799 Permanent Service Delivery Jobs

SCIF security operations. Core responsibilities include: Provide Tier I and II technical support via phone, email, and in-person Manage SCIF access control and security procedures Process and track service requests using ITIL-based incident management Support video teleconference setup and scheduling Maintain hardware inventory and asset management Assist with COMSEC material management and crypto operations Install and configure … help desk experience Active Top Secret clearance with ability to obtain SCI Required Skills and Competencies: Current CompTIA Security+ CE and/or CompTIA A+ certification Experience with ITIL service desk processes Knowledge of desktop hardware and software troubleshooting Understanding of security procedures in classified environments Strong customer service and communication skills Experience with ticket management systems Ability … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! M365 Engineer needed! Group: Data Center Services Team: Database Service Must have TS/SCI with active polygraph. Day Hours - Mon-Fri. KEY RESPONSIBILITIES: • Stay abreast of all new features, capabilities, and updates within Microsoft 365 (M365) and Azure … and support for troubleshooting and resolving issues related to M365 and Azure cloud environments. • Monitor performance, availability, and reliability of M365 and Azure services, implementing proactive measures for continual service improvement. • Ensure compliance with data security and governance policies in M365 and Azure environments. • Collaborate with vendors and external partners to resolve complex technical issues and enhance service More ❯

from manufacturing partners into actionable plans for the IT team. Recommend, implement, and perform network improvements, upgrades, and repairs. Create and maintain IT documentation, including network configurations, mappings, and service records. Perform system backups and recovery. Provide technical support, troubleshooting, and training for staff as needed. Stay informed of industry trends and emerging technologies to strengthen infrastructure and security. … Manage IT contracts and identify opportunities to maximize ROI. Collaborate with vendors and contractors to ensure high-quality IT service delivery. REQUIREMENTS FOR SUCCESS: Valid Driving License and Passport, as travel across the UK and Europe is required. Excellent communication skills, with the ability to convey technical concepts to non-technical audiences. Strong knowledge of networking technologies such as … to present ideas clearly to individuals and groups, both in person and virtually. Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a dynamic environment. Strong customer service focus and ability to work collaboratively with global IT teams. Experience with virtualization technologies (e.g., Zerto, Azure Backup, Azure File Sync, Veeam) is desirable. Previous experience in a manufacturing More ❯

fast-paced, challenging, but also rewarding environment. The Mobility Communications Lead will oversee and provide non-secure and secure mobile device capability and support by coordinating with the Mobility Service Manager and key stakeholders withing the AFNCR. We work with the government and provide billing support and processing to the 844th Communications Group, 844th Communications squadron, and the Unit … URA). Primary Responsibilities: Lead and supervise a team responsible for the management, operations, and maintenance of over 1,800 mobile devices within the Pentagon, ensuring seamless support and service delivery. Oversee the migration, configuration, and distribution of mobile devices as part of the organization's transition to Microsoft Intune mobile device management (MDM). Analyze technical data and … will be accepted in lieu of a degree. Active DoD Secret Security Clearance Current CompTIA Security+ Certification Understanding of Wi-Fi topography and wireless network configurations Familiarity with IT service management tools such as ServiceNow and/or Remedy Experience with iPhone provisioning and mobile device management Preferred Qualifications: Proficient in various mobile device management (MDM) platforms (Intune, Mobile More ❯

PM. There may be occasional requirements to work outside of these hours to support essential upgrades, migrations, or other critical infrastructure tasks. Flexibility and a proactive approach to service continuity are key. Main duties of the job What You'll Do Deliver expert support for server, storage, network, and cloud infrastructure Lead and contribute to infrastructure projects, including upgrades … everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job description Job responsibilities Please see the job description and person specification attached to this job advert for … to IT users, in an environment of mixed Windows Operating Systems Significant experience of exposure to large corporate networks Significant experience in directly working with Servers Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Operations Oversee and enhance Helpdesk services to ensure efficient, high-quality support for end users. Implement best practices in ticket management, response times, and issue resolution to improve overall service delivery. Develop and enforce Helpdesk SLAs and performance metrics, continuously monitoring and optimizing service levels. Establish and maintain a knowledge base and self-service resources for end … users. Mentor and Develop a High-Performing Team Lead and manage the IT Helpdesk and Infrastructure teams, ensuring optimized performance and service delivery. Train, mentor, and develop junior and mid-level staff, fostering their professional growth. Manage compensation, conduct performance evaluations, and establish comprehensive training plans. Allocate resources effectively to balance workloads across the team. Ensure IT Infrastructure Excellence … the information security team to ensure infrastructure security controls are effectively implemented. Develop and enforce IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Manage IT Projects Effectively Lead the planning and execution of Helpdesk and infrastructure-related projects, ensuring effective communication and stakeholder management. Control project scope, budget, schedule, quality, and More ❯

actionable insights, wireframes, prototypes, and design recommendations. Collaborating with cross-functional teams, you will integrate UX best practices into agile development and develop experience metrics, customer satisfaction measures, and service feedback loops. You will also assist the team in developing new products, processes, standards, and operational plans supporting the Corps of Engineers, as well as maintaining budget accountability for … out the strategic initiatives. Assess, improve, and guide the customer and user experience. Develop a comprehensive customer experience plan aimed at enhancing overall customer experience, engagement, and user-centric service delivery. Measure success of customer experience plan using surveys, feedback, and key performance indicators (KPIs) from various customer segments to shape overarching program-wide KPIs for optimizing customer experience. … Apply optimization, automation, and real-time data analysis principles to drive innovation, facilitate new technology adoption, and enhance user-centric design while streamlining processes to maximize self-service capabilities across the program lifecycles. Infuse design thinking standards into development activities to foster a user-centric approach. Facilitate culture change initiatives to organizations and customers as they transition to CASTLE More ❯

are deployed leveraging best practices with minimal disruption to customer environments. This is a remote position, with occasional travel to conferences and headquarters, that reports to a Professional Services Delivery Manager. What You'll Do: Lead customers through software implementation solutions by leveraging Delinea's delivery methodology. Maintain utilization targets and complete project deliverables. Configure and customize Delinea … accounts. What You'll Bring: Bachelor's degree in Computer Science, Electronic or Computer Engineering, or similar area of specialty or comparable field experience. Proven experience in a technical delivery consulting role. Windows Server, Active Directory Administration, and UNIX/Linux Administration experience. Experience with the configuration and administration of Cloud providers: AWS, GCP, Azure. Working knowledge of the More ❯

and decommissioning. Maintaining accurate asset records for hardware and software. Collaborating with other IT team members on exciting projects and upgrades. Following IT policies and procedures to ensure consistent service delivery. Supporting multiple offices with any IT related queries - including travelling to site Essential Skills & Experience: To thrive in this role, you should possess: Proficiency in Microsoft 365 administration … of Microsoft Intune for device management. Strong experience supporting Windows 10 and Windows 11 operating systems. A good telephone manner and excellent verbal and written communication skills. Proven customer service experience, ideally in an IT support environment. The ability to work independently and manage your time effectively. Mobile Device Management (MDM) experience. Preferred Qualifications: IT-related certifications (e.g., CompTIA More ❯

and support for troubleshooting and resolving issues related to M365 and Azure cloud environments. Monitor performance, availability, and reliability of M365 and Azure services, implementing proactive measures for continual service improvement. Ensure compliance with data security and governance policies in M365 and Azure environments. Collaborate with vendors and external partners to resolve complex technical issues and enhance service More ❯

workflows. Preferred Skills/Experience: Minimum of bachelor's degree and six-plus years of experience in ServiceNow development or equivalent expertise. Experience with IT Asset Management (ITAM), IT Service Management, Security Operations (SecOps), custom application development, and ServiceNow's Next UI. Experience with ServiceNow's Now Assist and/or Agentic AI capabilities is desired. Experience with systems … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

pm or 12.00 noon to 9.00 pm each day. Working in a Team environment is very important for success therefore you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with … to achieve performance targets. Analyse operational performance metrics to identify areas for improvement and implement corrective actions as necessary. Collaborate with other departments to streamline processes and enhance overall service delivery. Manage budgets, forecasts, and resource allocation to ensure operational sustainability. Foster a culture of safety, quality, and continuous improvement within the organisation. Prepare regular reports on operational performance More ❯

and support for troubleshooting and resolving issues related to M365 and Azure cloud environments. Monitor performance, availability, and reliability of M365 and Azure services, implementing proactive measures for continual service improvement. Ensure compliance with data security and governance policies in M365 and Azure environments. Collaborate with vendors and external partners to resolve complex technical issues and enhance service More ❯

control, testing, and deployment of infrastructure services. Act as a 3rd line support, troubleshooting complex issues. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Maintain IT security at all times and assist in the upkeep of security accreditations. Profile At least 5 years of experience in an Infrastructure Services role. Strong expertise More ❯

their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you'll be the face of the IT team - providing critical desktop and remote support to internal users across multiple global locations. You'll troubleshoot More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy More ❯

Our retail client are looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are … working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for … someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional … teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯