301 to 325 of 1,489 Permanent Service Delivery Jobs

across the DIB with right‑sized offerings that scale from advisory to fully managed compliance. Weâ€TMre hiring a mission‑driven, hands‑on COO to lead end‑to‑end service delivery, transform operations, and scale our CMMC‑centric offerings for the DIB. You blend deep Microsoft consulting expertise with MSP/professional‑services leadership and a track record … CMMC mission leadership Own our CMMC program: readiness assessments, remediation roadmaps/POA&Ms, evidence automation, assessor coordination, and post‑assessment sustainment. Translate CMMC/NIST controls into standardized delivery (runbooks, OLAs/SLAs, control owners, monitoring, reporting). Drive platform‑led compliance: integrate evidence and control checks into RMM/PSA, Microsoft security tooling, and automation. Service operations & delivery Lead Managed Services, Professional Services/Project Delivery, Customer Success Teams, and Operations. Implement and mature ITIL processes (incident/problem/change), KPI dashboards, and continuous‑improvement cadences. Standardize Microsoft‑centric offers (Azure, M365, GCC/GCC‑High, security) with clear scoping, pricing, and capacity models. Financial & growth ownership Own services P&L; improve More ❯

The role: As a Problem Manager, aligned to Problem Management practices, you'll own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams … including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view of the entire network, driving improvements across teams to ensure high customer service satisfaction. Additionally, you'll lead continuous improvement initiatives to adapt and scale the Problem … will: Be accountable for the end-to-end management of all problems impacting the overall service. Create, build and lead strong relationships with stakeholders across the ecosystem and communicate service performance and problem resolutions effectively and efficiently. Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to More ❯

The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a … will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP … Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control the service More ❯

The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a … will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP … Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control the service More ❯

The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a … will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP … Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control the service More ❯

to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the … you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an … a broad range of technologies (Microsoft, networking, cloud, security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation More ❯

to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rd Line Support Engineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well-established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the … you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies and industries. You'll work closely with the Service Desk Manager, ensuring that tickets are resolved efficiently, SLAs are consistently met, and the overall service delivery remains of the highest standard. This position also includes an … a broad range of technologies (Microsoft, networking, cloud, security, etc.) Act as an escalation point for complex technical issues from 1st and 2nd line teams Liaise closely with the Service Desk Manager to monitor ticket queues, ensure SLA compliance, and improve service delivery processes Assist in mentoring, training, and developing service desk staff Contribute to documentation More ❯

what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead … continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch … risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft More ❯

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯

Service Desk Manager Location: Newmarket Salary: £50,000 to £55,000 Working Pattern: Onsite An opportunity has opened for a Service Desk Manager to join an MSP in Newmarket. The ideal candidate will have a background working at a Managerial level within a Managed Service Provider and have an excellent technical background in IT Support and Service skills from 1st line to 3rd line. They are looking for someone that has managed SLAs for customers and has managed a team of service delivery team members. Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line … support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs More ❯

Assistive Technology Service Manager UKRI- Digital, Data and Technology (DDaT) Salary: £45,272 per annum Band: UKRI Band E Contract Type: Fixed Term - 2 years Hours: Full-time/Part Time (minimum 0.8 FTE) Location: Swindon - Hybrid working available with occasional travel to UKRI sites Closing Date: Sunday 9th November 2025 Are you passionate about inclusion, accessibility, and enabling … people to thrive at work? UKRI is launching a new cross-organisational Assistive Technology (AT) service - and we're looking for a dedicated service manager to lead it. This is a unique opportunity to shape how we support disabled employees and others who need adjustments, ensuring they have the tools and technologies to do their best work. You … managing AT requests, to collaborating with suppliers and delivering training, you'll help build a workplace where everyone feels supported and empowered. Purpose of the Role The Assistive Technology Service Manager will lead the creation and ongoing development of a new cross-UKRI service that enables employees to thrive by ensuring they have access to the tools and More ❯

Overview Service Delivery Director, eCOA Remote Reference: 2597 (adap) eCOA isn1t the first product offering for this company; they need a specialist, and wed like you to help. Responsibilities Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development Handle the implementation process of the solution Grow and build out an entire new eCOA function … things grow, build out the whole eCOA solutions team What they are looking for Someone with: Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond Extremely strong exposure to all aspects of eCOA solutions delivery Ideally from the perspective of a vendor offering customizable eCOA platforms Experience in eCOA software implementation … A confident communicator with a background in client facing delivery in the space Exposure to solution selling in the eCOA space Not necessarily directly in sales, but with an overview understanding of requirements and the process Former experience in software development or programming would be beneficial, but not essential About the opportunity They5e a publically floated, demonstrated leader in More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest customers … all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement: Act as a primary point More ❯

ll play a key role in automating network infrastructure, ensuring optimal performance, and securing our data center environment. Senior Consultant Job Description Common Responsibilities: − Successfully manages customer relationships − Supports delivery of service program to major customers. − Performs analysis of complex network designs. − Builds simulated networks in test labs to resolve complex problems and compatibility issues. − Conforms to service delivery of Advanced Services standards. − Supports delivery of service program to customers. − Performs analysis of complex network designs. − Questions ways of working and suggests improvements. − Provides remote or onsite deployment support. − Performs analysis and diagnosis of complex networking problems. − Generates reusable Intellectual Capital in the form of standard customer deliverables. − May perform customer facing presentations – QBR … to customers the value of Advanced Services − Collaborates proactively with other CE’s to ensure optimal use of resources to meet customer needs. − Contribute to customers knowledge through the delivery of Knowledge Transfer Sessions The Senior Consultant may perform any of the following components of the role breakdown depending on specific engagements: Proactive Service & Support: − Works extensively with More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong stakeholder communication and influencing skills. Problem-solving mindset for operational IAM challenges. Ability to work independently and collaboratively in a BAU setting. SC clearance is required. Details Start date: January 5 2026 Duration: 6 months, potential for longer-term opportunity Day rate: Up to £400 LTD (depending on experience) Location: Remote, with occasional travel to More ❯

will support the transition of an Identity and Access Management (IAM) programme into Business-as-Usual (BAU) operations, reporting to the Head of Identity. The role focuses on maintaining service quality and ensuring compliance with established IAM standards. Responsibilities Support operational IAM processes during the transition to BAU. Align delivery with IAM Programme KPIs and approved service design. Provide business support and process analysis for IAM operations. Assist with Joiner, Mover, Leaver (JML) and access management processes. Influence IAM service delivery and resolve non-technical IAM issues. Requirements Minimum 5 years’ experience in operational process analysis. Proven background in IAM lifecycle processes (JML, access management). Familiarity with IAM platforms, tools, and service delivery frameworks. Strong stakeholder communication and influencing skills. Problem-solving mindset for operational IAM challenges. Ability to work independently and collaboratively in a BAU setting. SC clearance is required. Details Start date: January 5 2026 Duration: 6 months, potential for longer-term opportunity Day rate: Up to £400 LTD (depending on experience) Location: Remote, with occasional travel to More ❯

Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. This is accomplished through earning client, partner and team loyalty by instituting process that consistently delivers NCR Voyix's services. This role is also tasked with proactively identifying … opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction methodologies. In … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯

a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing … with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able More ❯

with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with … user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation … meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including More ❯

company and candidates will be expected to work out of hospitals. Minimum Experience 3-5 Years of Field Support Services/Desktop Support As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and … managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to … to document and manage problems and work requests and their respective resolutions and circumvention's. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Troubleshoot client software and basic network connectivity problems . Identify, evaluate More ❯

Permanent Salary: Competitive, details on application Driving License: A full UK driving license is required Travel: Occasional travel to client sites may be required Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as a Professional Services Manager . With over 30 years of experience, our team … line manage, lead and coach a team that includes project managers, solutions architects, technical consultants, field engineers, and resource coordinators. The successful candidate will be responsible for ensuring the delivery of services is profitable, efficient, and adequately resourced while also maintaining exceptional customer service. The candidate should have a strong understanding of relevant industry standards and practices. If you … have experience leading a technical project delivery team and thrive in a fast-paced environment, we invite you to join us and make a significant impact on our clients success. The chosen candidate will be part of Trident's Leadership Team and will play a crucial role in shaping its future growth and strategic vision. The Professional Services Manager More ❯

Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading … care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of customer projects, ensuring on-time and on-budget outcomes. Ensure pro-active outreach and account management to the customer base including actively managing a number of accounts yourself … through collaboration with customer operations. Drive a high-performing team culture, providing leadership, coaching, and development opportunities across the customer experience team. Contribute to strategic initiatives aimed at scaling service delivery, improving efficiency, and enhancing customer outcomes. Ensure that documentation, playbooks, and SOPs are consistently applied across all operational functions What you'll need: Extensive experience in a More ❯

Ciphr, we invite you to apply today! As Head of Customer Experience, you’ll lead improvements across the customer journey, ensuring every touchpoint reflects customer needs. You’ll drive service excellence, collaborate across teams, and keep customer satisfaction at the heart of everything we do. Location: The role is hybrid, we will require you to come to the Reading … care and professional services operations. Develop and monitor key performance indicators (KPIs) related to customer experience, satisfaction, and retention, using data to inform decisions and strategy adjustments. Oversee the delivery of customer projects, ensuring on-time and on-budget outcomes. Ensure pro-active outreach and account management to the customer base including actively managing a number of accounts yourself … through collaboration with customer operations. Drive a high-performing team culture, providing leadership, coaching, and development opportunities across the customer experience team. Contribute to strategic initiatives aimed at scaling service delivery, improving efficiency, and enhancing customer outcomes. Ensure that documentation, playbooks, and SOPs are consistently applied across all operational functions What you'll need: Extensive experience in a More ❯

of evolving regulatory requirements into the 'business as usual' process and reports. Data Analytics and Data Quality standards support. Resolution of technical queries so as to minimise impact on service timelines, whilst also managing the process to document these queries, enabling review and mitigation where queries are repeated. Acting as an SME on behalf of Senior Management, overseeing day … to-day service delivery operations, ensuring representation and continuity of leadership and decision-making at necessary forums, engagement meetings etc.- Contract Management: Ensure a full understanding of Sompo's service requirements and compliance with terms and conditions by our Outsourcing partners. This will include: Agreeing statements of work, ensuring cost effective solutions whilst maintaining quality of service. … as to expedite the identification and mitigation of operational issues and challenges.- Performance Monitoring: Responsibilities will cover both a team and outsource partner remit, including: Providing the Head of Service delivery with regular updates on productivity, quality, and control, with the setting of goals and SLAs for delivering a service to Underwriting. Setting performance standards and regularly More ❯