301 to 325 of 1,809 Permanent Service Delivery Jobs

pm or 12.00 noon to 9.00 pm each day. Working in a Team environment is very important for success therefore you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with … to achieve performance targets. Analyse operational performance metrics to identify areas for improvement and implement corrective actions as necessary. Collaborate with other departments to streamline processes and enhance overall service delivery. Manage budgets, forecasts, and resource allocation to ensure operational sustainability. Foster a culture of safety, quality, and continuous improvement within the organisation. Prepare regular reports on operational performance More ❯

and support for troubleshooting and resolving issues related to M365 and Azure cloud environments. Monitor performance, availability, and reliability of M365 and Azure services, implementing proactive measures for continual service improvement. Ensure compliance with data security and governance policies in M365 and Azure environments. Collaborate with vendors and external partners to resolve complex technical issues and enhance service More ❯

control, testing, and deployment of infrastructure services. Act as a 3rd line support, troubleshooting complex issues. Work closely with both internal and external stakeholders to ensure high levels of service delivery. Maintain IT security at all times and assist in the upkeep of security accreditations. Profile At least 5 years of experience in an Infrastructure Services role. Strong expertise More ❯

their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you'll be the face of the IT team - providing critical desktop and remote support to internal users across multiple global locations. You'll troubleshoot More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is seeking … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy More ❯

Our retail client are looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are … working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for … someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional … teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for … someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional … teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

About The Role SMT GB is seeking a highly motivated and experienced Service Delivery Manager to join our team. As the Service Delivery Manager, you will be responsible for overseeing the delivery of our services to our customers. You will work closely with internal teams, as well as external partners, to ensure that our services … are delivered efficiently and meet the customer's expectations. What you will be doing: Manage the end-to-end delivery of services to our customers, ensuring timely and high-quality service delivery Collaborate with internal teams to ensure that resources are allocated effectively to meet customer demands Develop and maintain strong relationships with key customers, acting as … the main point of contact Identify areas for service improvement and work towards implementing appropriate solutions Monitor and report on service delivery performance metrics and KPIs Ensure compliance with relevant service delivery standards and processes Manage escalations and resolve any issues or conflicts that may arise Stay up-to-date with industry trends and best More ❯

Service Delivery Manager - Insurance Sector Location: London (Hybrid - 3 days on-site) Type: Permanent Salary: £90,000-£95,000 per annum (CTC) Are you an experienced Service Delivery Manager with a strong background in IT infrastructure and a deep understanding of the insurance sector? We're working with a leading player in the industry to find … the insurance or reinsurance sector - this is essential Hands-on experience in IT infrastructure engineering (3+ years) Proven success managing complex, multi-year global projects Strong knowledge of Agile delivery methodologies Experience working with third-party vendors to deliver technology solutions Technical & Functional Expertise: High-level understanding of frontend development (ReactJS, Webpack, HTML5, CSS, Bootstrap, jQuery) Familiarity with UI …/UX best practices , responsive layouts, and accessibility standards Experience with insurance/reinsurance systems and data platforms Strong grasp of product lifecycle development and enterprise software delivery Ability to work across business and technical teams , translating customer needs into clear delivery roadmaps You'll bring: A background in the insurance industry or a closely related domain The More ❯

with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong service delivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s … and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of … the services provided by IPI and ensuring they are mitigated or minimised. Point of contact for escalations and major incidents. Managing and reviewing the delivery of Root Cause investigations and reports back to the customer. Identifying, mitigating and managing risks to and within the service. Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing More ❯

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Role Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you'll lead a dynamic team shaping the future of technology services across a global, innovative organisation. About … the Role We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead … cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison More ❯

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role will coach, mentor and provide leadership to Functional Assessor … drive improved performance and share best practice. The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action More ❯

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role will coach, mentor and provide leadership to Functional Assessor … drive improved performance and share best practice. The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone who … has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in customer … service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition activities More ❯

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence, and … Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability and success, with a focus on … and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's strategy and More ❯

Hays are supporting a large business in the South Wales region to recruit a new permanent Technical Service Delivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will act … Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be More ❯

Assessment Delivery Lead Location: Oxford, UK Job Type: Permanent, Full-time 2 days per week working onsite in Oxford. 3 days per week working remotely. Division: Technology & Operations A new exciting permanent opportunity has become available for an Assessment Delivery Lead to play a pivotal role in the delivery of my clients English Language Teaching (ELT) Assessment … digital products globally. This role is crucial as digital becomes the core of their future, focusing on both internal and external suppliers to ensure agile delivery of agreed scope. Day-to-day of the role: Manage and oversee internal and third-party engineering and delivery teams to deliver application development, enhancements, and maintenance activities. Partner with Divisional Product … Strategy teams and other Technology and Business functions to define and develop Value Stream commitments. Work with delivery partners to embed continuous improvement driven by data and comprehensive delivery processes. Ensure product solutions are delivered on time and within budget, focusing on quality, cost, engineering rigour, standards alignment, and compliance. Collaborate with the architecture team to deliver applications More ❯