301 to 325 of 1,119 Permanent Service Delivery Jobs

Telecoms Trainer/Assessor (Service Delivery) Location: Brimsdowm, Enfield Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom …/accreditations. The role & responsibilities: This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Focusing on FTTP Service Delivery. You will: Train and coach individuals in the correct methodologies for workmanship to the point of accreditation Work with industry and our clients to ensure you are up … requirements Provide support to installation whenever clarifications of methods and/or procedures are required. What we need from you: Experience of working across the telecommunications industry within the Service Delivery role Must have a range of existing telecommunications accreditations Experience in training and/or assessing within Telecommunications Industry Training/Assessing Qualifications NRSWA supervisor qualifications desirable More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels … and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. … Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

Location: Crystal City, VA Mon-Fri: Core hours Salary: 150K+ Job Summary: As the Senior Systems Administrator/Task Lead (NCR), you will act as a model of customer service excellence to all organizational staff members in the Office of Military Commissions (OMC) as part of DISA's Joint Service Provider (JSP) Service Delivery contract. You … during this effort. Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally Highlights of Responsibilities: Team Leadership & Service Management: • Lead and manage a team of IT Support Technicians in the NCR, providing technical support to OMC system users. • Create and manage work schedules, track daily attendance. • Develop … and implement initiatives to improve daily operations of the OMC Service Center. • Develop performance measurements (goals/metrics/reports) utilizing the service desk platform. Provide feedback to team members on customer service, communication, and technical skills to enhance support quality. • Implement and maintain an enterprise knowledge base, leveraging knowledge management best practices. • Assess staff performance, conduct More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

Service Coordinator Salary: £23,000 - £28,000 (depending on experience) Our client is a global leader in advanced marine electronics and integrated solutions, with a strong reputation for delivering cutting-edge technology and exceptional support services. Their portfolio covers a wide range of sectors, from commercial shipping and offshore industries to luxury yachts, security systems, and environmental monitoring. Products … include navigation systems, sonar, radar, fish finders, and safety technologies trusted worldwide. They are seeking an organised, proactive, and motivated Service Coordinator to join their team in Havant, Hampshire . This is a pivotal role, ensuring seamless coordination of service activities and maintaining outstanding customer support across an international client base. Reporting to the Service Coordination Manager … you'll take ownership of service requests and see them through from initial enquiry to successful completion. Key Responsibilities Arrange and coordinate engineers to attend vessels and onshore sites worldwide for installation, maintenance, and repairs. Manage the complete service cycle: customer enquiry, quotation, follow-up, order acceptance, scheduling, completion, and invoicing. Monitor and record recurring technical issues, ensuring More ❯

Description BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments. BDR is seeking a Quality Control Lead to join … candidates are highly encouraged to apply) Role Overview: The Quality Control Lead will bring in-depth knowledge of training practices and techniques for a 24/7/365 service desk contract in support of our government client. In this role, the ideal candidate will provide quality control oversight and reporting that improve service desk performance and promote … the contract. • Assist the contract program manager with providing continuous monitoring of staffing, agent availability/productive status and contact volume to ensure that contact handling is performed within service delivery objectives. • Identify and report "operational events" (spikes in volume and/or wait times) to Government in a timely manner and providing an "after action report" that More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … countries already started their SLB journeys. Start yours now! If you would like to know more, please visit our website at Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

A Senior XDR Engineer proactively enhances customer security by leveraging the Microsoft ecosystem and implementing strategic configuration changes, while enhancing the quality and efficiency of the company's service offerings by conducting thorough quality checks, implementing continuous improvements and working directly with our customers to ensure the delivery of high-standard managed services. What I Do Is: Customer … promptly and effectively, ensuring high levels of customer satisfaction. Quarterly Progress Reports: Prepare and deliver detailed quarterly progress reports for customers, highlighting key achievements, areas for improvement, and future. Service Documentation: Ensure all processes and configurations are well-documented and accessible. Training and Mentoring: Provide training and mentoring to junior team members, fostering a collaborative and knowledgeable team environment. … Process and Service Improvements: Identify and implement process/service improvements to enhance service delivery and operational efficiency. Customer Feedback and Service Improvement: Review customer feedback and service improvement suggestions and implement changes to improve overall customer experience and service quality. More ❯

Service Desk Lead – MSP | Brighton | Up to £42K DOE I'm partnering with a growing Managed Service Provider (MSP) in Brighton who are on the lookout for a Service Desk Lead to join their team. This is a hands-on leadership role where you'll be managing the flow of day-to-day service desk operations … acting as a technical escalation point, and mentoring junior engineers - while still rolling up your sleeves to stay technical. The Role Lead and manage daily operations of the service desk (1st–2nd line engineers) Act as the escalation point for complex 2nd Line issues Ensure SLAs and KPIs are consistently met Coach and develop junior engineers through knowledge sharing … Coordinate workload, ticket prioritisation, and client communication Collaborate with senior technical staff on escalations Spot opportunities to improve processes and service delivery Stay hands-on with technical support and troubleshooting Tech Stack/Skills We're Looking For Strong MSP or multi-client environment experience ( essential ) Solid 2nd Line support background with mentoring or team lead exposure Confident More ❯

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.You will be key in delivering outstanding customer service to major brands, while also developing and maintaining … their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers and their users are kept up to date on the progress … of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven More ❯

Field Service Team Leader - Audio Visual London: £45,000 - £50,000 + Benefits Excellent opportunity for an experienced Field Service Team Leader - Audio Visual to manage and develop a team of AV Field Service Engineers. You'll act as a technical escalation point, ensure fault resolution to the highest client satisfaction, and drive service improvements across … projects and contracts. What you'll do: Lead, mentor, and train Field Service Engineers. Oversee service contract mobilisations and project handovers. Handle client escalations and advanced fault diagnostics. Contribute to service strategy, documentation, and process improvements. Carry out surveys, small works installations, and occasional European travel. What we're looking for: Strong technical knowledge in AV/… organised, and detail-focused. Leadership skills with experience managing remote teams. This is a fantastic opportunity to join an established AV services provider and make a real impact on service delivery and operational excellence. Apply now to take your career to the next level More ❯

Field Service Team Leader - Audio Visual London: £45,000 - £50,000 + Benefits Excellent opportunity for an experienced Field Service Team Leader - Audio Visual to manage and develop a team of AV Field Service Engineers. You'll act as a technical escalation point, ensure fault resolution to the highest client satisfaction, and drive service improvements across … projects and contracts. What you'll do: Lead, mentor, and train Field Service Engineers. Oversee service contract mobilisations and project handovers. Handle client escalations and advanced fault diagnostics. Contribute to service strategy, documentation, and process improvements. Carry out surveys, small works installations, and occasional European travel. What we're looking for: Strong technical knowledge in AV/… organised, and detail-focused. Leadership skills with experience managing remote teams. This is a fantastic opportunity to join an established AV services provider and make a real impact on service delivery and operational excellence. Apply now to take your career to the next level More ❯

individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk Manager to join our team in Lemont, Illinois (US-IL), United States (US). Job Summary: • The Service Desk Supervisor/Manager will be required to use … ITIL as the foundation to drive consistent and reliable Service Desk activities, improving end-user satisfaction and productivity and increasing IT staff productivity. • The Service Desk Supervisor shall establish an efficient operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and applying best practices. • Manage project deliverables and support services according to defined SLAs that are … met for every measuring period utilizing SLA trend analysis. • Overseeing and supervising the work schedule and distribution of service desk employees, including onboarding, skills assessments, and training • Leads a team responsible for assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals. • Ensures client service levels and performance metrics are met More ❯

realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Summary As a member of the Support Service Management team, we provide personalised support services to our Ultimate Support customers. The SSM is a critical role included as part our customer facing team for our Ultimate customers … focussing on a personalised support service that provides clear customer communications, regular updates, insights, and guidance in collaboration with our Technical Account Managers. A Support Service Manager (SSM) will coordinate and collaborate with customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during … issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success teams and Adobe Consulting Services organizations. What You will Do Key aspects of this role include More ❯

Transformation PMO Analyst - 12 month FTC Job ID: Location: London Reports to the Head of Project Delivery We are seeking a highly skilled and proactive PMO ("Project Management Office") Analyst with a background of working within a project environment or a PMO. The ideal candidate will have some project management experience, Power BI expertise, be technically focussed, and possess … excellent problem-solving abilities. We are looking for a driven and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. This is a position designed for an individual … play a pivotal role in delivering a new operating model and input to broader transformation to support the Aztec's growth ambitions. Key responsibilities: Supporting the Head of Project Delivery in the management and delivery of projects within the transformation portfolio. Providing expert support and guidance to delivery teams on methodologies and best practices Project Management: Directly More ❯

and Commitment. Our happy and dedicated team are motivated by making a real difference in the lives of our clients, colleagues, and community. About the role As the Chief Delivery Officer (CDO), you will be an integral member of the Leadership Team at Roq, driving growth while maintaining a focus on delivering high-quality solutions. Key accountabilities: Leadership - Executing … your leadership responsibilities with distinction. LMA - leading, managing, and holding the Delivery Team accountable. Client Satisfaction - Lead a culture of quality within the Delivery Team aligned to Roq values and QE Principles that drives effective service delivery and reported client satisfaction to >90% with a net promoter score of >70%. Thought Leadership - Provide thought leadership … and vision to help build the Roq brand, drive technical innovation and excellence that results in new solutions. Delivery Strategy - Own and execute the long-term strategy for Delivery including , aligning with business growth plans, ways of working and strategic decision making. Workforce Planning - Empower succession plans and proactive client rotations that are established to improve career progression More ❯

the end to end development and configuration lifecycle and associated practices. The position is part of the IT Senior Management Team (SMT), which includes the IT Director, Head of Service and Service Delivery, Head of Development, Head of Hybrid Platforms, Head of Modern Workplace, and Head of Strategic Planning and Governance. Each member is accountable for the … strategy and roadmap within their domains, as well as managing resources, tools, budgets, frameworks, methodologies, and delivery in alignment with the overall collaborative IT strategy. The role holder should demonstrate confidence in designing and executing their strategic roadmap, in addition to cultivating and leading a high-performing team. Key Duties and Responsibilities Delivery Frameworks : Develop and mature end … to-end delivery frameworks including business requirement gathering, code QA and product roadmaps. Legal Case Management (CMS) Workflow Leadership : Oversee the design, implementation, and continual improvement of legal CMS to optimise workflow, document management, and collaboration. Ensure the workflow team responds to the needs and requirements of the business, acting on instructions and feedback from business stakeholders. Web Team More ❯

Technical Support Analyst (Tier 1 & Tier 2) Department/Location: Service Desk/Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm/10:00am-6:30pm Salary Range: 24,000 - 35,000 Depending on Level Summary of Position: As a … Technical Support Analyst, you will work closely with both Tier 1 and Tier 2 Technical Support Analysts to provide IT support for our managed service clients across the UK. This role emphasises a commitment to exceptional customer care and efficient problem-solving. Depending on your experience level, you will handle various responsibilities, including direct remote assistance and on-site … Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service Requests: Handle service requests related to all technologies, including Microsoft More ❯

Technical Support Analyst (Tier 1 & Tier 2) Department/Location: Service Desk/Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm/10:00am-6:30pm Salary Range: £24,000 - £35,000 Depending on Level Summary of Position: As a … Technical Support Analyst, you will work closely with both Tier 1 and Tier 2 Technical Support Analysts to provide IT support for our managed service clients across the UK. This role emphasises a commitment to exceptional customer care and efficient problem-solving. Depending on your experience level, you will handle various responsibilities, including direct remote assistance and on-site … Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service Requests: Handle service requests related to all technologies, including Microsoft More ❯

Lutheran Social Services of Wisconsin & Upper Michigan is looking to bring on a talented Service Facilitator to join our Dane County Comprehensive Community Services team! CCS is a team-based wraparound program for individuals with mental health needs. The CCS Service Facilitator provides community based services to individuals with high level needs across environments including home, school and … a full time, 40 hours a week role with a variety of benefits available to our colleagues! Under the direction of a Licensed Therapist or qualified Licensed Psychologist, the Service Facilitator performs clinical assessment, diagnosis, and treatment of individuals with mental health, substance use, or co-occurring disorders. Examples of services Expected may include (These are examples, not all … services may not be provided by an individual employee.): Screening and Assessment - Complete initial and annual comprehensive mental health and substance use assessment, addressing strengths, needs and recovery goals. Service Planning - development of written service plan for psychosocial rehabilitation services, include measurable goals and objectives. Review services and plan regularly to assess progress toward goals. Service Facilitation More ❯

The Program Manager II serves as the primary contractor point of contact for the Contracting Officer Representative (COR) and Government senior-level managers, providing comprehensive oversight of the Technology Service Desk services supporting over 65,000 CBP employees, contractors, and trade partners across 1,800+ locations worldwide. Place of Performance: Must be within commuting distance of the TSD office … in the National Capital Region government facility in Ashburn, Virginia. Essential Functions: • Strategic Leadership: Direct the overall program management of 24x7x365 technology service desk operations, ensuring seamless delivery of Tier I, Tier II, and ACE Account Service Desk support across multiple geographic locations • Government Relations: Serve as the principal interface with CBP leadership, maintaining regular communication with … the COR, program office, and senior government officials regarding operational performance, strategic initiatives, and program outcomes • Performance Management: Oversee achievement of all Acceptable Quality Levels (AQLs), including 85% Service Level Answer Time, 90% Email Processing, and 80% First Contact Resolution metrics • Risk Management: Identify, assess, and mitigate operational risks while ensuring continuous compliance with DHS security requirements and CBP More ❯