326 to 350 of 1,799 Permanent Service Delivery Jobs

R- Description Job Description The Multi-Domain Solutions (MDS) division at Leidos is seeking a Customer Service Representative responsible for providing prompt, courteous, and effective support to customers by responding to inquiries and service requests. This role involves delivering accurate information regarding products, services, and policies, as well as resolving routine customer concerns and escalating complex issues when … or unresolved issues as appropriate. Document all customer interactions in the organization's ticketing or CRM system. Update and maintain customer records and account information. Follow established communication procedures, service guidelines, and best practices. Support quality assurance initiatives by meeting or exceeding performance and compliance standards. Participate in training sessions and remain up to date on system updates, product … reporting activities as assigned. Basic Qualifications TS/SCI w/Poly Clearance is required High school diploma or equivalent. 2-4 years of prior relevant experience in customer service, technical support, or a similar role. Demonstrated experience interacting directly with customers to resolve service inquiries or product-related issues. Ability to perform basic troubleshooting and determine appropriate More ❯

R- Description Job Description The Multi-Domain Solutions (MDS) division at Leidos is seeking a Customer Service Representative responsible for providing prompt, courteous, and effective support to customers by responding to inquiries and service requests. This role involves delivering accurate information regarding products, services, and policies, as well as resolving routine customer concerns and escalating complex issues when … or unresolved issues as appropriate. Document all customer interactions in the organization's ticketing or CRM system. Update and maintain customer records and account information. Follow established communication procedures, service guidelines, and best practices. Support quality assurance initiatives by meeting or exceeding performance and compliance standards. Participate in training sessions and remain up to date on system updates, product … reporting activities as assigned. Basic Qualifications TS/SCI w/Poly Clearance is required High school diploma or equivalent. 2-4 years of prior relevant experience in customer service, technical support, or a similar role. Demonstrated experience interacting directly with customers to resolve service inquiries or product-related issues. Ability to perform basic troubleshooting and determine appropriate More ❯

Diverse Systems Group, LLC is seeking a skilled and motivated IT Service Desk professional who will be responsible for providing advanced technical support and guidance to end-users, resolving complex issues efficiently, and ensuring the smooth operation of the Walter Reed National Military Medical Center (WRNMMC) Information Technology environment. Job Summary: Respond promptly to inquiries from end-users via … ongoing training and certification programs to enhance proficiency and stay current with emerging technologies, enabling informed decision-making and proactive problem-solving. Assist in managing call overflow during peak service periods, maintaining service level agreements (SLAs) and ensuring timely response to user inquiries. Offers flexible availability to provide support during off-peak hours or staff shortages, contributing to … seamless service delivery and user satisfaction. Other duties as assigned. Supervisory Responsibility: No Requirements Skills & Abilities: expertise in diagnosing and resolving complex hardware, software, and network issues. Proficiency in troubleshooting Windows and Mac operating systems, Microsoft Office Suite, Active Directory, Exchange, and other enterprise applications. Solid understanding of networking concepts (TCP/IP, DNS, DHCP) and experience with More ❯

The Role The role The Service Management Analyst will be part of a wider Service Management & Operations team responsible for providing service, support and operations for internal and external users of ITV's addressable advertising platform Planet V, as well as a suite of Commercial Technology systems. You will play an important role in supporting our Service Management & Operations activities and processes which will contribute to the service performance, availability and security of our supported systems. This position offers a chance to leverage your organisational, problem-solving and service management expertise to make a meaningful difference and provide the best possible service. We are looking for an individual who is passionate about technology, processes … and service management. The team Millions of people use the products we build. We're customer focused, informed by data and have a product mindset, using state-of-the-art cloud-first technology. Iterating and evolving daily. In a fast-changing world, we not only make sure our systems work effectively but our Technology teams are spearheading the transformation More ❯

the staff. We want to make schools more joyful places to work, as well as learn. About the role We are looking for a collaborative and analytical 2nd Line Delivery Manager to join our 2nd Line Support team and help the 2nd Line team in breaking down complex tasks, and gathering resources and requirements where needed. The remit and … with Product and Engineering to implement preventive measures. Track and report on key metrics like MTTR, % problems with diagnosed root cause, and incident volume. Continuous improvement: Monitor and manage service levels, ensuring adherence to SLAs and KPIs. Identify areas for improvement and implement changes to optimize performance. Collaborate with team leads to ensure effective resource allocation and workload distribution. … sharing within the team. Identify training needs across the team Cross-Functional Collaboration: Build strong relationships with engineering, product, and other relevant teams to facilitate efficient problem resolution and service delivery. Champion the voice of the customer and ensure their needs are prioritized. Be one of our dedicated incident commanders Operational Excellence: Implement and maintain robust operational processes and More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Overview This position supports IT service desk operations and knowledge base management for an Information Technology Department, ensuring efficient and effective service delivery. The role includes overseeing areas of IT service desk operations and maintaining a comprehensive knowledge base management system. Job Summary Supervise and coordinate activities of IT Service Desk Specialists, Coordinators, or Technicians to … ensure efficient and effective service delivery. Identify, troubleshoot, or resolve information systems problems to minimize downtime of applications and personnel. Assist computer users with hardware and software questions and problems, providing timely and accurate resolutions. Field telephone calls, email messages, and other contacts from customers seeking guidance on technical problems, demonstrating excellent customer service skills. Perform more independent … with the ability to interact effectively with stakeholders at all levels. Ability to work collaboratively and independently, prioritize tasks, and manage time effectively. Education & Experience: 8+ years of IT service desk management or equivalent experience. Certifications: Minimum certification: CompTIA Security+ (or higher certification required). Baseline certification as stipulated in DoD 8140.01/8570.01-M must be completed prior More ❯

an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide actionable guidance to … leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer service strategies … objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential, as More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience (must have). Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract … with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and … interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and More ❯

resolution of common technical issues related to hardware, software, or network access in order to maintain the continuity and reliability of the IT environment. Your responsibilities As an IT Service Delivery Engineer , your responsibilities will include: Handle 1st level incidents within established operating procedures: in collaboration with business users, perform diagnosis, analyze root cause relative to ICT infrastructure … of solutions. Assist users making more effective use of the ICT solutions, services, tools and infrastructure in order to contribute to the reduction of incidents. In collaboration with the Service Delivery Agent, contribute to defining the appropriate level of criticality of incidents in order to allow for a proper prioritization and ensure an efficient incident management. Escalate issues … support if they go beyond Level 1 scope in order to ensure a resolution is found in due time. Perform minimum 1 week of level 1 "on duty call" service per month in order to ensure continuity of service. When applicable, ensure backup of the Service Delivery Agent in order to ensure continuity of service. Your profile More ❯

Lead our global network and infrastructure operations. In this critical leadership role, you will be responsible for ensuring the availability, reliability, and performance of our networks & infrastructure, driving successful delivery of IT services and project engineering resource. This position blends operational leadership with hands-on oversight to drive team performance, continuous improvement and management of 3rd party suppliers. This … strategy teams to support the execution of infrastructure plans and upgrades. • Manage vendor relationships and contracts related to infrastructure and network services, ensuring costeffectiveness and SLA adherence. IT Operations, Service Delivery & Project Support • Lead the IT Operations and Service Delivery teams to provide consistent, high-quality services across all business units and geographies. • Establish and track … KPIs and SLAs to measure performance, uptime, and service quality, and implement improvements as needed. • Ensure engineering teams are effectively supporting and delivering IT projects, including deployment of new technologies and services, infrastructure rollouts, system migrations, upgrades, and store openings and refits. • Work closely with project managers and stakeholders to align engineering resources with project timelines, budgets, and goals. More ❯

Job Title: 3rd Line IT Engineer Salary: Up to £45,000 Location: Maldon, Essex We're working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team. This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical … certifications, this could be a perfect fit. The Role: As a 3rd Line Engineer, you'll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You'll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients. … Responsibilities: * Act as the senior escalation point for complex technical issues (remote and on-site)* Provide expert support across servers, networks, cloud services, and security* Assist with the design, delivery, and implementation of IT projects* Mentor and support junior members of the team* Troubleshoot and resolve critical hardware, software, and networking problems* Build and maintain strong client relationships through More ❯

innovative projects, and build strong partnerships across Primary Care Networks, ICBs, and community organisations. You will co-lead strategic objectives alongside the Internal Lead, with a focus on improving service access, quality, and patient experience. This includes overseeing performance initiatives (IIF, GPAD, Access), leading the use of digital systems such as EMIS, Ardens, Apex, KMCR and CQRS, and supporting … we would love to hear from you. Main duties of the job As the External Digital and Transformation Lead, your core responsibility will be leading the day-to-day delivery of services from our central hub. You'll ensure smooth operations, manage rotas, oversee staffing logistics, and maintain high standards of care, access, and patient experience. You will also … provide direct line management to members of the multidisciplinary team, offering support and performance oversight. In addition to service delivery, you will work in close partnership with your peer Digital and Transformation Lead to co-deliver wider strategic and improvement initiatives. This includes stakeholder engagement, representing the organisation and PCN at local forums, and contributing to service More ❯

IT Supplier Account Manager to drive performance, accountability, and strategic alignment across our portfolio of third-party IT suppliers. This is a high-impact role that blends supplier governance, service delivery assurance, and project oversight. You'll act as the key liaison between internal teams and suppliers-ensuring commitments are met, risks are managed, and value is maximised. … If you're passionate about delivering service excellence and building strong, compliant supplier relationships, this role offers the opportunity to grow your expertise while contributing to transformative business outcomes. With competitive benefits, including 26 days holiday, contributory pension scheme, family-friendly policies, and a strong commitment to employee wellbeing - this is a role where you can grow and thrive. … As the IT Supplier Account Manager, you will: Maintain oversight of daily operations and service delivery by key third-party IT suppliers. Monitor and report on supplier performance against SLAs and KPIs, identifying risks or deviations and ensuring corrective actions. Ensure suppliers operate in compliance with legal, regulatory, and internal standards. Manage or support delivery of supplier More ❯

/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop … used to maximum efficiency. Ensure all mandatory training, learning documentation and self-attestation is completed on time. Manage any commercial risk within the accounts. Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects … effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. What we are looking fro in our Operations Manager: Extensive experience in a Service Delivery/Project Management environment Experience in a Senior Management position Excellent grounding in Telecommunications (Voice and Data) Cabling Infrastructure (both Technically and inService Delivery). Proven More ❯

and effective support assisting to deconflict resource allocation issues. Review and provide recommendations for processes continuous improvement. Responsibilities include but are not limited to: Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Lead and … mentor team members to continuously improve processes and track outcomes of the value stream Work closely with operations teams and others to maintain focus on key requirements and service delivery opportunities and issues Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Review and track ticket processes and metrics working closely with … functional leads ensuring tickets are closed properly and efficiently Minimum Qualifications: Bachelor of Science (BS) degree. 10+ years of relevant experience in service desk or program management. 4+ years of leadership experience in service desk support and operations. One of the following certifications is required: ITIL Certification, Security+, PMP Certification Preferred Qualifications: Help Desk Institute (HDI) certification Familiarity More ❯

Coordinate resource allocation within Managed Services to ensure optimal efficiency. Ensure completion of mandatory training, documentation, and compliance requirements. Identify, assess, and manage commercial risks within client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report … as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. Demonstrable success in managing multi-million-pound managed services … knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special projects from concept to completion. Solid background in More ❯

Coordinate resource allocation within Managed Services to ensure optimal efficiency. Ensure completion of mandatory training, documentation, and compliance requirements. Identify, assess, and manage commercial risks within client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report … as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. Demonstrable success in managing multi-million-pound managed services … knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special projects from concept to completion. Solid background in More ❯

desktop and infrastructure support and services to the enterprise. Review and provide recommendations for processes continuous improvement. Responsibilities include but are not limited to: Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary Provide guidance, leadership and oversight for services and support optimizing activities to rapidly and effectively respond to and resolve critical incidents … members to continuously improve processes and track progress on strategies and meeting goals Work closely across operations teams and others to maintain focus on key requirements and support and service delivery opportunities and issues Take accountability for service delivery performance, meeting customer expectations, and driving future demand focusing on critical issues and driving teams to meet … functional leads ensuring effective tracking, actions, and accurate closure of tickets Minimum Qualifications: Bachelor of Arts (BA) or Bachelor of Science (BS) degree. 10+ years of relevant experience in service desk or program management. 4+ years of hands-on leadership experience in service desk support and operations. One of the following certifications is required: ITIL Certification, Security+, PMP More ❯

processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation … process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement the company's operational strategy , ensuring alignment with overall business objectives. Lead and develop … a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity More ❯

a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering … long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or … newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a More ❯

proposed future desktop architectures, and the optimization of cloud technology utilization. The successful candidate will conduct independent cost, schedule, and performance trade analysis against a dedicated Client/Server Service Provider's implementation approaches. The successful applicant will participate within a team of Systems Engineers and Technical Advisors (SETAs) overseeing the design, delivery, enhancement, and recapitalization of a … cloud solutions • Educate various customers/groups on the approaches and implementations of new technologies and initiatives • Proactively perform as a change agent focused on translating customer requirements into service provider tasking • Perform technical assessments of a service provider's proposed solutions to ensure they fulfill the customer's requirements • Track, document, and communicate observations associated with the … service provider's solution implementation from a cost, schedule, and performance oversight perspective • Strategically assess the customer's vision and needs to seek opportunities to influence and improve service delivery quality • Assist the customer with evaluating service demand against available capacities in an effort to help prioritize expansion verses recapitalization investment • Evaluate and recommend architecture and More ❯

national services are included. This post is open to staff who currently work within NHS Greater Glasgow and Clyde. eHealth Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI's and … that systems and support teams operate safe and secure processes and procedures which can be evidenced to be in line with NHSGGC and National policy Propose and promote continual service improvements within Operations and across eHealth Ensure staff are managed in line with board policies and support staff development Manage budgets and contracts in line with NHSGGC financial instructions … and ensure that best value is achieved Identify and implement service improvements within area of responsibility and support of wider initiatives Lead on working with 3rd parties to develop, deliver and transition change into operational support, having the responsibility for the definition and adoption of service design standards, SLAs, monitoring and pro-active maintenance We are looking for More ❯

Program Manager for a Full-Time position. Job Summary: The Program Manager (PM) provides strategic and operational leadership for a 50 FTE enterprise IT support services contract, ensuring the delivery of high-quality, customer-focused technology services across a dispersed and field-heavy user base. The PM will manage all contractual deliverables, staff performance, risk management, and continuous service … with agency stakeholders. Responsibilities: Serve as the primary point of contact with the Government COR and other key stakeholders. Lead planning, execution, and oversight of all contract services, including service desk, network, server, and cloud operations. Ensure compliance with ITIL practices for service delivery, change, incident, and problem management. Develop and maintain program documentation, SOPs, and reporting … federal IT environments. Demonstrated success leading large-scale IT support teams (50+ FTEs). Experience managing geographically dispersed teams and high-touch user environments. Strong understanding of enterprise IT service management tools (e.g., ServiceNow). Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are More ❯