326 to 350 of 816 Permanent Service Delivery Jobs

## Head of Service Management, UKApplylocations: London - United Kingdom: Edinburgh WRS - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-17078Reporting to the Deputy Head of Technology UK & Europe, this role is a client-facing role responsible for the transparency, governance, and communication of FNZ platform service performance. The role ensures clients have a clear, accurate understanding of platform availability, performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.Key stakeholders:* Client CIO/CTO/Technology teams* FNZ Production Support & Platform Operations* Infrastructure & Engineering teams ...

making. Work collaboratively with external organisations, system partners and regional stakeholders where required to support shared reporting, transformation and improvement initiatives. Planning, Organisation and Service Delivery Plan and coordinate multiple workstreams simultaneously, ensuring priorities are managed effectively and key deadlines are achieved. Support the delivery of strategic … requiring complex analytical input and specialist informatics expertise. Contribute to the coordination of information resources and workload planning across the team to ensure effective service delivery. Monitor emerging information requirements and proactively identify opportunities to improve existing reporting, analytical processes and information products. Ensure internal and external reporting obligations ...

with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking … capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery skills. Your Roles & Responsibilities: While in this position your duties will include, but are not limited to: Providing first and second line ...

organisations working on the services within their markets. Collaborate closely with the Programme and Partner Management team to ensure successful (on time and quality) delivery of projects and partner initiatives. Be the conduit for relaying the OEMs strategies and their impact on Keyloop back through the organisation. Support … Escalation Management Be an integral part of the OEM’s steering committee and as part of this act as an escalation point of any service/delivery issues and conflicts. Communicate (and upscale where necessary) the status of OEM issues to the relevant markets. Commercial Management Negotiate ...

enterprise environment. This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery. Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain … secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services Drive service performance across Incident, Request and Problem ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

looking for a technically strong Team Lead. You'll guide a high-performing DevOps team, shape technical direction, and work alongside customers and delivery partners to ensure critical services remain secure, resilient and continually improving. If you're someone who thrives on solving complex technical challenges, mentoring engineers … lead a multidisciplinary DevOps team responsible for delivering and supporting secure services within a high-assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you'll provide technical leadership across live services and project delivery, helping to prioritise work, manage risk and ensure solutions ...

Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions … access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/ ...

Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware ...

Customer Service Agent - Egham - £28,000 to £32,000 A number of opportunities have arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring … cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Booking of engineering resource/Logistics/Travel/Critical Spares etc. Engagement with other departments. Raising of accurate escalations ...

objectives. Coordinate resources to ensure projects and customer deliverables are completed on time. Work closely with Sales, Technical and Customer Success teams to improve service delivery. Identify opportunities for automation and continuous improvement. Assist with budgeting, forecasting and resource planning. Ensure compliance with company policies, quality standards and best … business management systems. Experience working within an IT, technology or managed services environment would be advantageous. Desirable Experience implementing process improvements. Knowledge of service delivery or managed service operations. Understanding of ISO standards or quality management systems. Prince2, Lean or other operational improvement qualifications would be beneficial. ...

sits within the Digital Workspace team, supporting our M365 stack and driving innovation in collaboration and tooling. You'll work closely with Software Engineering, Service Delivery, and Project Delivery teams to ensure applications are supported and projects delivered to the highest standards. What you will be responsible … ServiceNow and ITIL processes. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift ...

focused on enhancing Enterprise Content Management (ECM) and driving innovation across collaboration tools. The role offers exposure to cross-functional teams including Software Engineering, Service Delivery, and Project Delivery, ensuring solutions are designed, delivered, and supported to a high standard. Key Responsibilities Design, develop, and maintain SharePoint ...

shape a modern, cloud-first IT function, driving innovation and supporting ambitious organisational growth. Key Responsibilities Lead and evolve the IT function across infrastructure, service delivery, cyber security, and end-user technology Define and deliver a cloud-first strategy, driving ongoing migration, optimisation, and governance within Microsoft Azure … Transform IT into a modern, scalable service through automation, self-service, and improved user experience Own IT operations, ensuring high availability, performance, and continuous service improvement Act as a senior partner to the business, aligning technology initiatives with organisational objectives Oversee cyber security, including controls, risk management ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … Managing Intersystems servers/Developing with Intersystems Objects and SQL Knowledge & Experience Essential Experience producing long term technically resilient software plans to support digital service objectives and product lifecycle, including: planning, development, testing, integration, deployment Specialist knowledge and advanced understanding of a variety of development techniques and methodologies, specifically ...

adjusters, contractors, and claims professionals make faster, more informed decisions through industry-leading property estimating, claims, and pricing solutions. We’re looking for a delivery-focused Project Manager to join our Claims UK team. This role is ideal for someone with solid project management experience who enjoys owning delivery … support our products and services, ensuring outcomes are achieved on time and to a high standard. Responsibilities What you’ll be doing Lead the delivery of projects from initiation through to completion, with clear ownership of timelines and outcomes Define project scope, problem statements, project goals, milestones, and deliverables ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering the high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. Essential Job Functions Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met. … plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. Essential Job Functions Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met. … plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects ...

technology sector. We deliver enterprise technology solutions that help government agencies, defence organisations and commercial entities modernise operations, migrate legacy systems, and transform service delivery. Essential Job Functions Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met. … plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

remaining hands-on while mentoring and developing a team of skilled engineers. You'll play a key role in resolving complex customer issues, driving service excellence and supporting the continued growth of an ambitious organisation. What you'll do Lead and develop a team of 3rd Line engineers within … environment. Take ownership of complex technical escalations and major customer issues. Mentor and coach engineers, providing technical guidance and leadership. Work closely with service delivery teams to ensure exceptional customer outcomes. Lead by example through hands-on technical involvement and proactive problem solving. You'll collaborate with technical ...

plan projects or workload forecasts. Manages and approves expenditures for accounts in line with the established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects … meet client and company expectations and needs. Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Supports developing new business proposals and introduces new technology to enhance business solutions. Selects and hires employees. Trains and evaluates employees to enhance their performance, development ...

teams by managing the administrative and operational aspects of key customer IT accounts and systems. The position plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers. Key Responsibilities: Administrative management of ALTEN customer IT accounts … access (authorisations, permissions, application policies, testing) Day-to-day handling of service requests and incidents through ALTEN and customer systems Preparation, maintenance, and monitoring of reporting related to IT access and security policies Coordination with internal and external stakeholders to ensure timely delivery and closure of requests Provision ...

Support Engineer, providing high‑quality remote support across print hardware, software solutions, networking, and IT environments. You'll play a key role in improving service productivity by resolving issues remotely, reducing the need for field visits, and proactively monitoring client devices to keep systems running smoothly. The Role … part of the Helpdesk Team, you will be the first point of contact for technical support queries, delivering exceptional service to clients and ensuring fast, effective resolution of issues. Key Responsibilities Deliver outstanding service and technical support to clients via the Helpdesk Remotely monitor client devices and take ...