351 to 375 of 1,722 Permanent Service Delivery Jobs

an individual contributor role, based remotely out of the UK or EU. About the Role: We are seeking a Senior Director Analyst with proven expertise in designing digital customer service experiences and leveraging emerging technologies-such as generative AI-to enhance customer interactions and improve service operations. In this role, you will research and provide actionable guidance to … leaders in customer service and support. You'll focus on helping organizations develop and optimize digital service channels, use data and analytics to design and deliver service, and apply the latest technologies, including GenAI, to create more effective and engaging customer experiences. Your insights will help clients solve complex challenges, improve their digital customer service strategies … objectives. You will share your insights and findings through published research, presentations, virtual client meetings, and sales support. The ideal candidate will have a strong background in digital customer service, customer service experience design, and hands-on experience implementing technologies like AI to transform how organizations interact with customers. Excellent written and verbal communication skills are essential, as More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience (must have). Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract … with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and … interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and More ❯

resolution of common technical issues related to hardware, software, or network access in order to maintain the continuity and reliability of the IT environment. Your responsibilities As an IT Service Delivery Engineer , your responsibilities will include: Handle 1st level incidents within established operating procedures: in collaboration with business users, perform diagnosis, analyze root cause relative to ICT infrastructure … of solutions. Assist users making more effective use of the ICT solutions, services, tools and infrastructure in order to contribute to the reduction of incidents. In collaboration with the Service Delivery Agent, contribute to defining the appropriate level of criticality of incidents in order to allow for a proper prioritization and ensure an efficient incident management. Escalate issues … support if they go beyond Level 1 scope in order to ensure a resolution is found in due time. Perform minimum 1 week of level 1 "on duty call" service per month in order to ensure continuity of service. When applicable, ensure backup of the Service Delivery Agent in order to ensure continuity of service. Your profile More ❯

Lead our global network and infrastructure operations. In this critical leadership role, you will be responsible for ensuring the availability, reliability, and performance of our networks & infrastructure, driving successful delivery of IT services and project engineering resource. This position blends operational leadership with hands-on oversight to drive team performance, continuous improvement and management of 3rd party suppliers. This … strategy teams to support the execution of infrastructure plans and upgrades. • Manage vendor relationships and contracts related to infrastructure and network services, ensuring costeffectiveness and SLA adherence. IT Operations, Service Delivery & Project Support • Lead the IT Operations and Service Delivery teams to provide consistent, high-quality services across all business units and geographies. • Establish and track … KPIs and SLAs to measure performance, uptime, and service quality, and implement improvements as needed. • Ensure engineering teams are effectively supporting and delivering IT projects, including deployment of new technologies and services, infrastructure rollouts, system migrations, upgrades, and store openings and refits. • Work closely with project managers and stakeholders to align engineering resources with project timelines, budgets, and goals. More ❯

Job Title: 3rd Line IT Engineer Salary: Up to £45,000 Location: Maldon, Essex We're working with a well-established, friendly Managed Service Provider (MSP) based in Maldon, Essex, who are looking for a 3rd Line IT Engineer to join their growing team. This is a fantastic opportunity for a skilled, experienced engineer who enjoys solving complex technical … certifications, this could be a perfect fit. The Role: As a 3rd Line Engineer, you'll be a senior technical point of escalation within the business, supporting both the Service Desk team and clients directly. You'll work on high-level troubleshooting, complex technical issues, and project delivery, as well as providing occasional on-site support to clients. … Responsibilities: * Act as the senior escalation point for complex technical issues (remote and on-site)* Provide expert support across servers, networks, cloud services, and security* Assist with the design, delivery, and implementation of IT projects* Mentor and support junior members of the team* Troubleshoot and resolve critical hardware, software, and networking problems* Build and maintain strong client relationships through More ❯

innovative projects, and build strong partnerships across Primary Care Networks, ICBs, and community organisations. You will co-lead strategic objectives alongside the Internal Lead, with a focus on improving service access, quality, and patient experience. This includes overseeing performance initiatives (IIF, GPAD, Access), leading the use of digital systems such as EMIS, Ardens, Apex, KMCR and CQRS, and supporting … we would love to hear from you. Main duties of the job As the External Digital and Transformation Lead, your core responsibility will be leading the day-to-day delivery of services from our central hub. You'll ensure smooth operations, manage rotas, oversee staffing logistics, and maintain high standards of care, access, and patient experience. You will also … provide direct line management to members of the multidisciplinary team, offering support and performance oversight. In addition to service delivery, you will work in close partnership with your peer Digital and Transformation Lead to co-deliver wider strategic and improvement initiatives. This includes stakeholder engagement, representing the organisation and PCN at local forums, and contributing to service More ❯

IT Supplier Account Manager to drive performance, accountability, and strategic alignment across our portfolio of third-party IT suppliers. This is a high-impact role that blends supplier governance, service delivery assurance, and project oversight. You'll act as the key liaison between internal teams and suppliers-ensuring commitments are met, risks are managed, and value is maximised. … If you're passionate about delivering service excellence and building strong, compliant supplier relationships, this role offers the opportunity to grow your expertise while contributing to transformative business outcomes. With competitive benefits, including 26 days holiday, contributory pension scheme, family-friendly policies, and a strong commitment to employee wellbeing - this is a role where you can grow and thrive. … As the IT Supplier Account Manager, you will: Maintain oversight of daily operations and service delivery by key third-party IT suppliers. Monitor and report on supplier performance against SLAs and KPIs, identifying risks or deviations and ensuring corrective actions. Ensure suppliers operate in compliance with legal, regulatory, and internal standards. Manage or support delivery of supplier More ❯

IT Supplier Account Manager to drive performance, accountability, and strategic alignment across our portfolio of third-party IT suppliers. This is a high-impact role that blends supplier governance, service delivery assurance, and project oversight. You'll act as the key liaison between internal teams and suppliers-ensuring commitments are met, risks are managed, and value is maximised. … If you're passionate about delivering service excellence and building strong, compliant supplier relationships, this role offers the opportunity to grow your expertise while contributing to transformative business outcomes. With competitive benefits, including 26 days holiday, contributory pension scheme, family-friendly policies, and a strong commitment to employee wellbeing - this is a role where you can grow and thrive. … As the IT Supplier Account Manager, you will: Maintain oversight of daily operations and service delivery by key third-party IT suppliers. Monitor and report on supplier performance against SLAs and KPIs, identifying risks or deviations and ensuring corrective actions. Ensure suppliers operate in compliance with legal, regulatory, and internal standards. Manage or support delivery of supplier More ❯

/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop … used to maximum efficiency. Ensure all mandatory training, learning documentation and self-attestation is completed on time. Manage any commercial risk within the accounts. Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects … effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. What we are looking fro in our Operations Manager: Extensive experience in a Service Delivery/Project Management environment Experience in a Senior Management position Excellent grounding in Telecommunications (Voice and Data) Cabling Infrastructure (both Technically and inService Delivery). Proven More ❯

and effective support assisting to deconflict resource allocation issues. Review and provide recommendations for processes continuous improvement. Responsibilities include but are not limited to: Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Lead and … mentor team members to continuously improve processes and track outcomes of the value stream Work closely with operations teams and others to maintain focus on key requirements and service delivery opportunities and issues Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Review and track ticket processes and metrics working closely with … functional leads ensuring tickets are closed properly and efficiently Minimum Qualifications: Bachelor of Science (BS) degree. 10+ years of relevant experience in service desk or program management. 4+ years of leadership experience in service desk support and operations. One of the following certifications is required: ITIL Certification, Security+, PMP Certification Preferred Qualifications: Help Desk Institute (HDI) certification Familiarity More ❯

Coordinate resource allocation within Managed Services to ensure optimal efficiency. Ensure completion of mandatory training, documentation, and compliance requirements. Identify, assess, and manage commercial risks within client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report … as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. Demonstrable success in managing multi-million-pound managed services … knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special projects from concept to completion. Solid background in More ❯

Coordinate resource allocation within Managed Services to ensure optimal efficiency. Ensure completion of mandatory training, documentation, and compliance requirements. Identify, assess, and manage commercial risks within client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report … as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. Demonstrable success in managing multi-million-pound managed services … knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special projects from concept to completion. Solid background in More ❯

desktop and infrastructure support and services to the enterprise. Review and provide recommendations for processes continuous improvement. Responsibilities include but are not limited to: Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary Provide guidance, leadership and oversight for services and support optimizing activities to rapidly and effectively respond to and resolve critical incidents … members to continuously improve processes and track progress on strategies and meeting goals Work closely across operations teams and others to maintain focus on key requirements and support and service delivery opportunities and issues Take accountability for service delivery performance, meeting customer expectations, and driving future demand focusing on critical issues and driving teams to meet … functional leads ensuring effective tracking, actions, and accurate closure of tickets Minimum Qualifications: Bachelor of Arts (BA) or Bachelor of Science (BS) degree. 10+ years of relevant experience in service desk or program management. 4+ years of hands-on leadership experience in service desk support and operations. One of the following certifications is required: ITIL Certification, Security+, PMP More ❯

processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation … process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement the company's operational strategy , ensuring alignment with overall business objectives. Lead and develop … a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity More ❯

a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering … long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or … newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a More ❯

proposed future desktop architectures, and the optimization of cloud technology utilization. The successful candidate will conduct independent cost, schedule, and performance trade analysis against a dedicated Client/Server Service Provider's implementation approaches. The successful applicant will participate within a team of Systems Engineers and Technical Advisors (SETAs) overseeing the design, delivery, enhancement, and recapitalization of a … cloud solutions • Educate various customers/groups on the approaches and implementations of new technologies and initiatives • Proactively perform as a change agent focused on translating customer requirements into service provider tasking • Perform technical assessments of a service provider's proposed solutions to ensure they fulfill the customer's requirements • Track, document, and communicate observations associated with the … service provider's solution implementation from a cost, schedule, and performance oversight perspective • Strategically assess the customer's vision and needs to seek opportunities to influence and improve service delivery quality • Assist the customer with evaluating service demand against available capacities in an effort to help prioritize expansion verses recapitalization investment • Evaluate and recommend architecture and More ❯

national services are included. This post is open to staff who currently work within NHS Greater Glasgow and Clyde. eHealth Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI's and … that systems and support teams operate safe and secure processes and procedures which can be evidenced to be in line with NHSGGC and National policy Propose and promote continual service improvements within Operations and across eHealth Ensure staff are managed in line with board policies and support staff development Manage budgets and contracts in line with NHSGGC financial instructions … and ensure that best value is achieved Identify and implement service improvements within area of responsibility and support of wider initiatives Lead on working with 3rd parties to develop, deliver and transition change into operational support, having the responsibility for the definition and adoption of service design standards, SLAs, monitoring and pro-active maintenance We are looking for More ❯

Program Manager for a Full-Time position. Job Summary: The Program Manager (PM) provides strategic and operational leadership for a 50 FTE enterprise IT support services contract, ensuring the delivery of high-quality, customer-focused technology services across a dispersed and field-heavy user base. The PM will manage all contractual deliverables, staff performance, risk management, and continuous service … with agency stakeholders. Responsibilities: Serve as the primary point of contact with the Government COR and other key stakeholders. Lead planning, execution, and oversight of all contract services, including service desk, network, server, and cloud operations. Ensure compliance with ITIL practices for service delivery, change, incident, and problem management. Develop and maintain program documentation, SOPs, and reporting … federal IT environments. Demonstrated success leading large-scale IT support teams (50+ FTEs). Experience managing geographically dispersed teams and high-touch user environments. Strong understanding of enterprise IT service management tools (e.g., ServiceNow). Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are More ❯

threats and contraband with confidence and ease. The role will be based out of either Stoke or Redhill This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

and technological enhancements for the NSIP case management and examination processes. A key part of a multi-disciplinary team, this individual will work with Civil Servants and contracted digital delivery consultants to deliver key results from the NSIP Reform workstreams. We are looking for a proactive, organized, and communicative Product Manager to manage this key portfolio of products. You … for both internal and external customers. You will be responsible for managing product roadmaps across various workstreams, including initiatives in Artificial Intelligence, Geospatial Data, and more. Reporting to your Service Manager, you will drive the development and maintenance of this portfolio, providing value to service users. New entrants to the Civil Service are expected to start at … of ensuring a fair planning system for England. Our work impacts people's lives, communities, and the economy. We promote flexible and collaborative working, exploring innovative ways to improve service delivery. For more information, visit our careers page at Civil Service Careers. This role is contractually based at Temple Quay House, Bristol, currently out of use due to More ❯

public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an ITAM Analyst to join our team on a permanent … basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds, this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK. Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. … The current Service Delivery offers prospective candidates the opportunity for significant recognition, skills and technology exposure, and career development and training across multiple business areas. Key responsibilities Oversee IT Asset Management (ITAM) lifecycle: Manage procurement, deployment, maintenance, and disposal of IT assets, ensuring accurate inventory and compliance. Manage digital certificates: Ensure timely renewals, compliance with security policies, and More ❯

computing infrastructure services within the College of Medical, Veterinary and Life Sciences within the University of Glasgow, part of an overall portfolio of activity of Research Computing as a Service within the College (MVLS-RCaaS). Research computing infrastructure services provide an essential foundation for the College's world-changing research agenda. The post-holder will be responsible for … managing the shaping and delivery of infrastructure services including but not limited to high performance computing (HPC) as well as offering vision and leadership for the development of sustainable new infrastructure and services capable of satisfying research demands within the College. The postholder will demonstrate excellent technical understanding and practical skills as well as the ability to establish strong … and productive relationships with research, technology and University senior leadership stakeholders. The post is based in and closely associated with the broader, University wide Research Computing as a Service (RCaaS) function, part of the Information Services directorate. The postholder will work closely within the College and in partnership with this core team to ensure coherence and harmonisation between local More ❯

data and a team of software developers who build and maintain the infrastructure used to deliver our services. The role ideally requires an experienced market data analyst with proven service delivery skills in a demanding operations environment. A flexible approach to work scheduling is required with occasional out-of-hours/weekend work required during monthly service delivery cycles. Responsibilities: Configure and execute complex automated workflows used in the production of SG-based client services. Quality assurance and validation of market data used in the production of SG-based client services. Contribute to maintenance and creation of new tools to improve operational efficiency on data manipulation (e.g. via Python/SQL/VBA) Sourcing market … data using various third-party software solutions. Develop and maintain internal workflow processes and tools to automate service delivery. Quality assurance and user acceptance testing of our service delivery infrastructure. Contributing to data-based research projects related to the production of our SG services. Qualifications: The candidate will have a degree (2:1 or higher) preferably in More ❯