376 to 400 of 1,121 Permanent Service Delivery Jobs

Assurance Lead combines business growth responsibilities with technical support and quality assurance functions. The role involves identifying and securing new business opportunities, managing stakeholder relationships, and ensuring high-quality service delivery. This position requires a strategic thinker with strong interpersonal skills, technical aptitude, and a proactive mindset. Key Responsibilities 1. Business Development & Stakeholder Relationship Management Bid writing and management … Support Ensure that stakeholder deliverables meet quality and compliance standards including defined Quality Assurance Standards such as Trusted Charity, Social Value UK, ISO9001. Collaborate with internal teams to address service issues and stakeholder feedback. Support the development and implementation of quality control processes. Monitor stakeholder satisfaction and support service delivery audits or assessments working with commissioners in … line with external expectations and social value. Recommend improvements to enhance service quality and consistency. 3. General IT Support Liaise with our external IT support to: Help ensure compliance with data protection and cybersecurity standards. Maintain documentation of IT procedures, logs, and inventory. Troubleshoot and resolve issues across Windows and CRM systems. Provide onsite and remote technical support to More ❯

Field Service Engineer Cisco, Cat5, Cat6, Sophos, Draytek Berkshire - £35,000 - £40,000 Working with a growing Solutions Provider who need a Networking Field Service Engineer to service a wide range of different clients. My client provides Network Hardware to the retail sector and will prep all the stores for operation. You will need knowledge of Routing … POS Experience with Meraki/Draytek/Sophos Firewalls About you: Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written This is a great opportunity for someone to progress up the ranks within Network … engineering in a fast-growing business, they offer excellent training and development and will support you progression. Field Service Engineer Cisco, Cat5, Cat6, Sophos, Draytek Berkshire More ❯

on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you’ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the … business. The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation … platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years’ experience More ❯

of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs … bank holidays) Free onsite parking Onsite electric car charging ports Subsidised staff restaurant and Costa Coffee Christmas vouchers Refer a Friend Scheme Christmas Savings scheme Discounted dry cleaning Long service awards More ❯

ll work for you". What you will be doing Define, track, and report on IT performance KPIs and SLAs. Analyse trends and identify areas for improvement in IT service delivery. Collaborate with IT leadership to align performance goals with business objectives. Develop and implement IT quality standards, frameworks, and best practices. Conduct regular audits and assessments of IT … ITIL. Facilitate root cause analysis and corrective action planning for recurring issues. Promote a culture of quality and accountability across IT teams. Work closely with business units to understand service expectations and feedback. Provide clear and actionable performance reports to senior management. Support change management and communication efforts related to quality initiatives. Deliver monthly performance reviews to IT leadership … s or master's degree, or equivalent professional qualification, in Computer Science, Software Engineering, or a related field. Successful candidates will have a proven background and experience in IT service management, performance analysis, or quality assurance roles. Alongside additional experience in a IT managerial or leadership role, with responsibility for driving performance improvements or managing quality frameworks. Ideally successful More ❯

requisition id R258064 Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. Job Title IT Audio Visual Systems Analyst Department Information Technology Service Delivery Office Location London Reports To IT Audio Visual Systems Team Leader Working Hours After initial onboarding and training, regular start times may be set as early shift … to the objectives of the legal practice. Members of this department are expected to fit into the firm's culture and be committed to providing a high quality of service to our customers. Role Overview As a member of the Global Audio Visual Services team in the Information Technology department, the IT AV Systems Analyst is responsible for providing … AV services. This involves taking ownership of requests and incidents that have been assigned to the AV team for the delivery resolution of service. The role will be based out of and primarily support the London office while sometimes remotely assisting other offices that do not have a dedicated AV team. Key Responsibilities/Accountabilities Proactively suggest improvements to More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support … Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The role involves … close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of technical drawings required for More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of … Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The role involves … close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of technical drawings required for More ❯

We are seeking a Delivery Manager with eCommerce experience to lead digital transformation and service delivery projects. You’ll manage profitability, delivery, and client relationships while motivating multi-disciplinary teams and driving growth. Key Responsibilities: Lead multiple digital projects end-to-end. Ensure profitability, planning, and delivery. Build strong client relationships and identify opportunities. Grow and More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … at a senior level in line with your Account Plan. As the Service Director you will interface with Delivery, GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. Youll … work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a More ❯

Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents Requirements Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with … Microsoft Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Soft Skills Excellent communication skills with … ability to explain technical concepts to non-technical users Strong problem-solving abilities and logical troubleshooting approach Customer service orientation with patience and empathy when dealing with frustrated users Ability to work effectively under pressure and manage multiple priorities simultaneously Detail-oriented with strong organisational skills and ability to maintain accurate records Industry Knowledge Understanding of ITIL framework and More ❯

brain injury. MAIN PURPOSE: To provide robust and effective leadership to a specialised therapy team and recreational therapy team. The post will support the Senior Management Team in the delivery of services, quality improvement and clinical governance. MAIN TASKS AND RESPONSIBILITIES: Responsible for overseeing service delivery from referral to discharge to ensure treatment programmes are planned and … delivered effectively . To maintain an awareness of the caseloads of the team to ensure the most effective and efficient service is provided To be responsible for leading clinical governance activity within the team with regard to clinical risk management and for implementing clinical governance policies, standards and guidelines. Responsible for ensuring a high standard of service, delivered … documentation produced by other members of the team is in line with professional and Brainkind standards Responsible for the day-to-day management and leadership of staff within the service and provide support to staff as required . To provide on-site deputy leadership for the team and take an active role in service developments through the use More ❯

history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate IT Service Desk Advisor to join our growing business. Purpose of Role: To ensure that by working as a team we support the company objectives. To offer support and call resolution … to all of Iceland Head Office and our Depots regarding hardware, software, and procedural issues, ensuring that the service provided is delivered with a consistently professional manner, within agreed service levels and Advisor Targets. Key Accountabilities: Achieve individual performance targets: To support workflow in line with the IT Service Desk Targets Achieve advisor accuracy (less than 0.5 … buckets To offer a first-time fix avoiding repeat calls To achieve set coaching target in order to ensure business needs are met by delivering high standards of customer service Manage 3rd party contacts : To assign calls to the relevant 2nd/3rd party support teams where a first-time fix is not possible To chase all “Open Calls More ❯

alarm, special hazard systems, kitchen hoods and preaction systems. Independently diagnose and resolve complex technical issues in sprinkler systems to ensure optimal performance. Manage and maintain detailed records of service activities, including detailed reports, system analyses, and recommendations for improvements. Supervise and mentor junior technicians, providing guidance, training, and support in executing service tasks. Participate in project planning … system design, and implementation efforts to enhance sprinkler systems functionality. Collaborate with colleagues and stakeholders to deliver seamless service, address system deficiencies, and optimize performance. Stay informed about industry trends, technology advancements, and regulatory changes to uphold compliance and industry standards. Demonstrate a commitment to safety, quality service delivery, and customer satisfaction in all service activities. … building owners, building managers, and other customer representatives; Read and interpret wiring diagrams, work orders, schematics, blueprints, and specifications. Maintain truck inventory; Be on rotation to respond to afterhours service calls as scheduled by supervisor; Pursue and maintain industry certifications, as well as grow technical and customer service skills with active support from MCDean. Conduct sprinkler system survey More ❯

This is a unique hybrid role that combines full-scale back-end engineering expertise with direct customer engagement. The Services Engineer will play a key part in the successful delivery of customer projects and Proof of Value (POVs), acting as a technical expert who bridges the gap between engineering and consulting. As a Services Engineer, you'll be the … while retaining a strong hands-on technical component. Note: as this is a technical role within the Services function, you will be reporting into the Engineering team for technical delivery, and Services team for customer delivery. What you'll be doing Partnering with consultants and sales engineers to support pre-sales activities, including POVs Coding and delivering custom reports … implementing integration workflows between Xelix and customer systems Collaborating with Engineering to triage and resolve technical challenges during implementation Acting as the technical expert in customer onboarding and project delivery Developing scripts, tools, and automations to streamline service delivery Helping shape internal delivery processes and best practices with your technical input What you'll bring Minimum More ❯

sales teams • Support post-sale handoffs to ensure smooth implementation • Collect and communicate market feedback to product management teams • Design the following solutions during the sales cycle: • Design comprehensive service desk architectures that align with ITIL best practices • Develop solutions for multi-channel support (phone, email, chat, self-service) • Design end user support models including remote assistance and … on-site support options • Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions • Design end-to-end device lifecycle management solutions from procurement to retirement • Develop asset management systems, including inventory tracking and reporting capabilities • Design subscription models and financial frameworks for DaaS offerings • Develop unified communications architectures including voice, video, and messaging solutions … years of presentation, communication, and interpersonal skills experience. • Minimum 3 years of experience as a Digital Workplace Architect with deep expertise in one or more of the following: • Modern Service Desk • Conversational AI • ServiceNow • Workplace Automation • Modern Field Services • Minimum 3 years of experience with Modern Endpoint Engineering (SCCM, Intune), Unified Communication and Collaborations, M365 (Teams, SharePoint, Email, Endpoint More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … The IN Group (TIG). We’re structured into five specialist areas: Infrastructure – keeping our tech ecosystem strong and reliable. Information Security – ensuring our security measures are always effective. Service Delivery – running the Service Desk and resolving IT support issues. Product Development – optimising and enhancing our product pipeline. Transformation & Change – delivering business-wide change projects. Together, the More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … The IN Group (TIG). We’re structured into five specialist areas: Infrastructure – keeping our tech ecosystem strong and reliable. Information Security – ensuring our security measures are always effective. Service Delivery – running the Service Desk and resolving IT support issues. Product Development – optimising and enhancing our product pipeline. Transformation & Change – delivering business-wide change projects. Together, the More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … The IN Group (TIG). We’re structured into five specialist areas: Infrastructure – keeping our tech ecosystem strong and reliable. Information Security – ensuring our security measures are always effective. Service Delivery – running the Service Desk and resolving IT support issues. Product Development – optimising and enhancing our product pipeline. Transformation & Change – delivering business-wide change projects. Together, the More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … The IN Group (TIG). We’re structured into five specialist areas: Infrastructure – keeping our tech ecosystem strong and reliable. Information Security – ensuring our security measures are always effective. Service Delivery – running the Service Desk and resolving IT support issues. Product Development – optimising and enhancing our product pipeline. Transformation & Change – delivering business-wide change projects. Together, the More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … The IN Group (TIG). We’re structured into five specialist areas: Infrastructure – keeping our tech ecosystem strong and reliable. Information Security – ensuring our security measures are always effective. Service Delivery – running the Service Desk and resolving IT support issues. Product Development – optimising and enhancing our product pipeline. Transformation & Change – delivering business-wide change projects. Together, the More ❯

reducing ambiguity and supporting accurate billing. Support the resolution of contract disputes, working closely with Commercial colleagues to resolve issues while protecting the companys interests. Analyse operational efficiencies across service lines , including professional service utilisation and managed services delivery. Partner with finance to support revenue and margin forecasting. Work with Procurement and Buying teams to implement a proactive … or equivalent practical experience gained in a commercial or operational environment. Experience and Knowledge: Experience working in a commercial, finance, or operations role with exposure to customer contracts and service delivery. Experience supporting or managing customer accounts, ideally within a B2B environment. Exposure to cross-functional collaboration with teams such as Sales, Finance, and Delivery. Strong working knowledge of … Excel and data analysis tools. Awareness of contract terms, service-level agreements (SLAs), and how they relate to service delivery and billing. Experience contributing to reporting or forecasting activities Willingness to develop commercial and contractual expertise in a fast-paced environment. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day More ❯