376 to 400 of 1,722 Permanent Service Delivery Jobs

UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. As our Project Manager, you Manage the complete project lifecycle (initiation until launch) and secure delivery on time, within budget, on scope and on quality Develop the project management plan covering project organization, R&R's, schedules, budget, risk and quality management plans Gather, lead … and translate into detailed business requirements. Defining project quality requirements including the business/user acceptance criteria. coordinate the handover of the solution, after the "go live", to the Service Delivery team play an active role in the set-up of service contracts, together with the business development and the service delivery department. What you More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because … s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're … community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking an Automation Engineering Manager to lead and scale our IT Engineering and IT Service Desk functions in a rapidly growing, high-impact environment. This role is not about just running IT -it's about rethinking how IT operates . We're looking for More ❯

physical environments . This role demands deep technical expertise in cloud networking, network security, low latency networks, automation, and resiliency. You will collaborate across Infrastructure, DevOps, CloudOps, Security, and Service Delivery teams to implement and manage robust, secure, and scalable network solutions. The network infrastructure includes AWS and Azure virtual networks , and physical networking (appliances). Key Responsibilities … changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas; Identify gaps in current technology processes and recommend changes to assure Service Level Agreements can be supported; Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; Be responsible for the roadmap and engineering design standards for … equivalent certification is a plus. Interested? Please Apply! Network Networking Network Engineer CCNP Low latency LL Ansible Terraform Web3 Crypto AWS Cloud Networking Azure Infrastructure, DevOps, CloudOps, Security, and Service Delivery IAC AIC Infrastructure As Code Hybrid Remote Flexible WFH More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

AI-driven automation and intelligence within ICT operations. Ensure all solutions meet rigorous regulatory, security, and operational requirements, contributing to design and change governance. Collaborate closely with Architecture, Security, Service Delivery, and business stakeholders to ensure engineering outcomes are aligned and supportable. Drive technical delivery for key initiatives, including cloud migration, automation, resilience engineering, and service More ❯

AI-driven automation and intelligence within ICT operations. Ensure all solutions meet rigorous regulatory, security, and operational requirements, contributing to design and change governance. Collaborate closely with Architecture, Security, Service Delivery, and business stakeholders to ensure engineering outcomes are aligned and supportable. Drive technical delivery for key initiatives, including cloud migration, automation, resilience engineering, and service More ❯

of continuous learning, ownership, and success Deliver hands-on support through deal coaching and team mentoring Commercial Performance & Forecasting Set sales targets, manage pipeline forecasting, and ensure consistent revenue delivery Structure profitable deals and manage commercial negotiations with finesse Provide regular insight and reporting to the executive team Cross-Functional Collaboration Work hand-in-hand with marketing, service delivery, and finance to ensure a smooth customer journey Champion CRM best practices and data-driven decision-making Help position the business as a thought leader in IT Managed Services What We’re Looking For Non-Negotiables to be considered for this role: Proven MSP industry experience in a senior sales or leadership role Track record of consultative … procurement, and high-value deal closing Confidence in engaging with technical stakeholders and C-level executives Knowledge of cloud platforms (Microsoft Azure, AVD), cybersecurity (EDR, SOC, SIEM), and MSP service models Commercially astute, highly accountable, and results-driven Nice to Have Degree or equivalent in Business, IT, or related field Formal sales training (e.g. Sandler, SPIN, Miller Heiman) Familiarity More ❯

services across the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth so you'll need to bring customer service skills and a passion for development. This role will play a pivotal part of our service delivery offering, being a first point of contact for our end … users and therefore being the face and first impression of the IT service desk experience. apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting … across the UK. Responsibilities Receive, log and provide triage for incoming IT support requests through various methods including, telephone, tickets, email and in person. Provide excellent communication and customer service to end users, includingproactively updating customers on progress of their IT tickets. Diagnose and troubleshoot a wide range of IT and operational technology (OT) issues, including hardware, software and More ❯

Coast Guard systems and services including mobility, messaging, ITSM, ITAM, Network Infrastructure, and legacy data systems from on premise implementations to cloud and hybrid cloud solutions. New system and service implementations, including zero trust architecture, to provide leading edge systems that are both secure and accessible. About The Role Join Peraton as a Senior IT Operations Manager Empowering Federal … is seeking a Senior IT Operations Manager to lead enterprise operations in support of the U.S. Coast Guard (USCG) Infrastructure Managed Services (IMS) program. This individual will oversee the delivery of secure, high-availability IT services. As a key leader on the program, you will be responsible for managing the Network Operations Center (NOC), Service Desk, Data Center … Operations and coordinating with the Enterprise Operations Center (EOC) to ensure operational readiness, service stability, and cybersecurity posture. You'll lead integrated teams focused on managing events, incidents, problems, and changes, while maintaining a secure and resilient IT infrastructure. You will also serve as the program's senior operations representative, aligning technical operations with DoD, DHS, and USCG compliance More ❯

of the network 24/7/365 combining operational and engineering resources to meet the customer demand. In your role as an Enablement professional, you will support the delivery of these services to our customers, providing guidance and support in procurement, contract fulfilment and licencing. We're also excited to be building the networks of the future - working … to build a more sustainable and innovative product solution for our customers. What you'll be doing • Undertakes continuous assessments across multiple projects, identifying gaps in financial, compliance and delivery capabilities to support the wider team • Monitors and supports the deployment of tools that enable engineering teams to continue building and innovating. • Undertakes the timely resolution of critical customer … to ensure an environment of continuous improvement is instilled in the team. • Supports in the implementation of ways to improve working processes within the area of engineering, in life service & delivery responsibility. • Undertakes the designing and planning of tactical project plans across product/service groups to meet time, cost and quality targets. • Follows project roadmaps for More ❯

systems and infrastructure, and help drive continuous improvement through knowledge sharing and process enhancements. This role offers the chance to make a real impact - supporting critical technology projects, strengthening service delivery, and playing a central role in maintaining secure, reliable IT services across Alcumus. What that means day to day Providing 2nd line technical support to 800+ users … answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems … being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures More ❯

Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP) based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a … small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians … 1s, probation reviews, and performance appraisals. Manage team rotas, absence/holiday tracking, and provide return-to-work support. Monitor KPIs and SLAs, ensuring team targets are met and service quality remains high. Identify and implement team training needs to support ongoing development. Escalate staffing or performance concerns to senior management as needed. Service Desk & Operational Responsibilities Oversee More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal …/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers More ❯

rapid sales in 2023 & 2024, which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Remote - Must be able to travel into London when needed Salary … CyberSecurity Operations Engineer: Ideally, you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. This company values exceptional academics including a 2.1 or 1st class degree in Computer Science or CyberSecurity, or a closely related subject, from a top-ranked … are vital. You thrive on problem-solving and have a passion for technology Solid understanding of Microsoft Windows OS and Active Directory Responsibilities for CyberSecurity Operations Engineer: Working within Service Delivery in the Operations Team you will cover 3 main areas within the business and your time will be split between: Managing client relationships Working on Security Roadmaps More ❯

this role, you will focus on enhancing efficiency by implementing cutting-edge deployment pipelines and fostering collaboration between technical teams and enterprise stakeholders. With a strong background in IT service management and a passion for driving continuous improvement, you'll play a key role in advancing our delivery processes while aligning them with organizational goals and industry best … setting as well as critical skills in developing partnerships, modeling behaviors, and developing team capabilities. - Partner with the enterprise stakeholders, IT support organization and development teams to chart a service delivery roadmap, manage deliverables, SLAs and SLOs. Job-Specific Minimum Requirements: - 12+ years of experience in IT Services delivery field - A High School diploma or GED is … schedule for emergency page-outs is required. - 3 years of cloud architect-level experience with AWS, Azure and/or GCP - 3 years of experience working in an Agile delivery environment - 2 years of experience building and releasing Infrastructure-as-Code (IaC) in a controlled environment with an understanding of full lifecycle configuration management - 3 years of experience in More ❯

clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. … Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or … IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP, PRINCE2, or technical certifications such as More ❯

Mid) is also responsible for architecting the migration of applications to the cloud and adoption of cloud capabilities by applying expert cloud knowledge. Responsibilities: Responsible for developing the cloud service delivery models and architectural framework to enable platform as a service (PaaS), infrastructure as a service (IaaS), software as a service (SaaS), and data as … a service (DaaS). Able to implement automation for cloud resources using DevSecOps best practices. Able to analyze applications and make recommendations across multiple area that identify what platforms can move, migrate, and/or be deployed into a cloud environment. Capable of providing strategies for failure/recovery, cost optimization and benefit analyses of cloud, cloud agnostic, and More ❯

project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Program Manager, you will be responsible for overall successful delivery of … relevant experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively, verbally and in writing, and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety … without disruption. Communications and Reporting - Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance, including delivery of quality reports, responding to ad hoc government inquiries and data calls. Any critical information provided to the appropriate points of contact (POCs) should be clear, timely and supportive More ❯

completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management, Professional … customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and … ambassador for the company and our products. The role Payroll & Pension Implementation : Manage onboarding, configuration, payroll processing, pension administration, and RTI compliance for a portfolio of customers. Customer Engagement & Service Delivery : Build strong client relationships, deliver excellent service aligned with SLAs, and support customer loyalty throughout the lifecycle. Technical Configuration & Demonstrations : Handle setup of PAYE, pay basis More ❯

trends to identify potential improvement areas and/or performance deficiencies Provide analytical value creation initiatives to enable prioritization effort Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary … configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. … insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with More ❯

ManTech is seeking a motivated, career and customer-oriented Travel Coordinator to join our team in Chantilly, VA. This role will support the State Department's Service Delivery and Outreach (SDO) Division within the Office of Consular Systems and Technology. The purpose of our mission is to provide training, deployment, and communication services to all domestic and overseas … bar coded boxes and their locations, updating tracking systems as required, backing up databases on a daily basis, archiving records, ship and receive records, coordinating the pickup, storage, and delivery of records, monitoring the movement of records through all tasks from initial receipt through final destruction or archiving, performing records searches as requested by clients, maintaining logs on the … experience in travel coordination, scheduling, planning or other relevant experience. Excellent written and verbal communication skills. Ability to employ initiative, sound judgment, and effective decision-making. Experience in Customer Service Strong attention to detail. Experience using Microsoft 365 productivity tools. Must be able to travel up to 25% of the time. Preferred Qualifications: Prior experience working at a travel More ❯

Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with … Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support. Why join Kick? At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued … and driven Project Manager to join the team. As an Applications Project Manager you will play an important role in the continued success of our business, managing the successful delivery of our projects now and in the future. You will be responsible for managing the successful deliverables of Applications Projects, covering multiple disciplines and provide solutions that support both More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯