401 to 425 of 1,722 Permanent Service Delivery Jobs

Digital and Data department on a permanent basis. The role will be based at our London office, with a hybrid element for those looking for more flexibility. Key Accountabilities Service Delivery & Support Resolve incidents and service requests within SLA. Escalate complex issues promptly to relevant teams. Proactively monitor systems to prevent disruptions. Accurately document all technical activities. … Operational Excellence Liaise with the Global Service Desk for seamless support. Ensure daily operations comply with Merlin Tech policies. Track and report KPIs to drive improvements. Stakeholder Engagement Provide high-quality support to internal teams. Communicate incident/request status clearly and promptly. Project Support Assist in delivering local IT projects in line with business goals. Support testing and … deployment of systems and updates. Continuous Improvement Recommend service improvements and problem-solving initiatives. Engage in ongoing training to enhance technical skills. Qualifications & Experience • Minimum 2+ years of experience in IT support or a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

EMEA Workplace Experience Lead Position Overview The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with … informed decisions and demonstrate value creation EMEA Regional Leadership Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan Identify and build strategic relationships with business partners and client groups across … the region Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio Team Leadership Lead a team of two regional workplace managers (Americas More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

critical front-line interface between our customers and the Media Services Center (MSC) team. As the primary point of contact, you will guide clients through the discovery, design, and delivery of impactful media products-ranging from graphics and video to web and multimedia-while ensuring a strategic alignment with mission objectives. Your role will require a blend of consultative … communication, media awareness, customer advocacy, and cross-functional coordination. The ideal candidate thrives in a fast-paced, mission-driven environment, demonstrates exceptional customer service instincts, and possesses foundational knowledge in at least one creative media discipline. Responsibilities: Serve as the initial point of contact for all incoming customer media requests, ensuring a responsive, professional, and consultative experience. Apply strategic … communication and marketing principles to guide customers toward the most effective media products and delivery strategies that align with their objectives. Develop a strong understanding of customer missions, goals, and timelines to recommend tailored creative solutions across multiple media formats. Capture detailed requirements and ensure accurate, timely handoff to Production Managers via the Workamajig production database. Act as the More ❯

solution opportunities to address unmet internal and external customer needs. Prioritize projects and initiatives based on defined criteria such as return on investment, strategic alignment, and business impact. Solution Delivery & Project Oversight: Assist the business sponsor in creating robust business cases, defining key performance indicators (KPIs) to measure success. Gather high-level business requirements and define project scope, collaborating … with architecture, operations, and security teams to ensure proposed solutions are compliant with company standards and architectural principles. Ensure a clean handover of project initiation documents to the Project Delivery team for execution. Monitor solution implementation and review post-launch performance against KPIs to ensure benefits are realized. Governance & Communication: Communicate IT decisions, priorities, and relevant project information to … business stakeholders. Manage stakeholder expectations, provide transparency on costs and value, and help resolve conflicts. Work with service delivery managers to understand operational pain points and incorporate solutions into the technology roadmap. What you'll be doing Skills & Competencies: Strategic Thinking:Ability to see the bigger picture and align technology with business strategy. Stakeholder Management:Exceptional skills in More ❯

user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations. Day-to-day of the role: Provide 1st and 2nd line IT support for business applications, systems … and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences. Install, configure, and maintain software and hardware components of computer and … holiday work, covered across the team on a rota basis. Desirable Skills: KACE Systems Management Appliance experience. KACE Cloud Mobile Device Manager. Basic SharePoint Online administration. BMC Helix ITSM Service Desk. Experience delivering end-user training. Benefits: Competitive salary and benefits package. Hybrid working model allowing flexibility. Opportunities for professional growth and development. To apply for the IT Technical More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system … maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

support for incident troubleshooting and remediation. This position requires a strong technical background, problem-solving abilities, and the capacity to collaborate with cross-functional teams to ensure efficient IT service delivery. You will be responsible for managing incident and service request tickets, analyzing IT environment issues, and ensuring customer satisfaction through timely issue resolution. This role also involves … and remediation beyond the capabilities of the End-User Support Desk (ESD). Deliver both remote and on-site deskside support to resolve hardware and software issues and fulfill service requests. Incident & Service Request Management: Manage, update, and analyze Tier 2 incident and service request tickets within the EITSM system, ensuring compliance with Wave One operating processes … and procedures. This includes updating status, assigned groups, routing, and identifying constraints affecting service delivery. Proactive Issue Identification & Analysis: Analyze incident and service request data to identify recurring issues and proactively address problems in the IT environment. Act swiftly and efficiently to resolve issues and minimize service disruptions. Coordination & Escalation: Collaborate with internal Wave One teams (e.g. More ❯

seeking a highly skilled Systems Engineer to provide best-in-class Systems Engineering support within a dynamic enterprise environment. This critical role directly impacts our ability to deliver exceptional service improvements across our customer's mission-critical IT ecosystem. You will contribute to strategic and operational decisions, collaborating with internal and external organizations to achieve positive results for program … This is a high-impact position offering significant opportunities for professional growth and contribution to national security objectives. Key Responsibilities Provide Systems Engineering and Project Management expertise, focusing on service delivery improvements. Develop innovative Systems Engineering solutions to resolve complex problems using limited and disparate information. Coordinate, facilitate, and verify Systems Engineering projects across multiple environments. Support business … SEIT). Ability to communicate effectively in technical and non-technical verbal and written correspondence. Desired Experience Expert knowledge and application of advanced technical principles within the ITIL Framework Service Transition process. Experience with AWS and other cloud technologies. Experience with the client's Information Security Certification and Accreditation (C&A) and Assessment and Authorization (A&A) processes. Experience More ❯

of Travel: Continental US The Opportunity: We are looking for a ServiceNow Technical Solution Architect with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program … we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT operations. Responsibilities: As a ServiceNow Technical Solutions Architect for an agile team, you will be responsible for all aspects of the application's architecture. Maintain expert level understanding of enterprise and platform … and maintaining self-hosted ServiceNow instances. Ability to collaborate with Developers, Program Managers, Testers,and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery Proven experience working directly to oversee the architecture and development of the entire ServiceNow platform Experience in agile software development practices and experience delivering deployable software in short sprints. More ❯

designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities As the Infrastructure Operations Manager , you will act as a model of customer service excellence to all organizational staff members as part of DISA's J6 Service Delivery contract. You will support and oversee operations in a mission-critical communications environment. … Prepare and present technical and status reports to senior leadership with professionalism and clarity. Qualifications Requirements: Shall possess a TOP SECRET w/SCI Eligible security clearance Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct More ❯

. The purpose of this project is to assist the client in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. The IV&V Lead will be responsible for overseeing the Independent Verification and … experience working across mixed life cycles, managing scrum teams and managing sprint cycles for release. Their expertise will enable them to collaborate with all project LOBs, identify risks, manage delivery, and ensure compliance across the program. Key Responsibilities: Develop and maintain IV&V work plans, schedules, test plans, test procedures, and test reports for all systems. Review requirements and … facilitation b) System/IT infrastructure security c) Legacy system languages (e.g., COBOL) d) Cloud Computing e) System/User test management and execution f) System architecture design g) Service Oriented Architecture (SOA) h) Database design and development or an equivalent combination of education and training Minimum of 5 years of leadership experience including having authority and accountability for More ❯

and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools … Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands on experience in … or Masters in Computer Science, Computer Engineering, Information Sciences or related disciplines Minimum 10 years of working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications More ❯

CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco … as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating … large or complex engagements are a strong plus. Proven success managing C-level stakeholders and mixed on-shore/off-shore teams. Prior exposure to SaaS or managed-services delivery models More ❯

Company Overview Spry brings a unique blend of proven service delivery, scalable and agile corporate infrastructure, and the ability to recruit and retain the best and brightest in the industry to support our customers. The Spry team engages in exciting and rewarding opportunities that challenge their abilities, in an atmosphere that encourages both personal and professional growth, fostering … of Working for Us (Benefits): Medical Coverage - United Healthcare - 3 Options - Traditional - POS Choice Plus Network - HDHP - POS Choice Plus Network - HDHP - EPO Choice Network Vision Coverage - VSP - Vision Service Plan Dental Coverage - Guardian Dental - PPO Premier Plan or Value Plan Paid Holidays: Full-time employees receive 11 paid federal holidays Paid Time Off (PTO) - PTO accrural starts at … days per year Training Benefit - Annual training allowance available toward any job-related training or education 401 (k) - Multiple Fund Choices through Professional Capital Service (PCS) with a company match For our full list of benefits, please visit COVID-19 Vaccination Requirement The COVID-19 vaccination requirement stated in Executive Order 14042 and FAR 52.223-99 is currently not More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

out all preventive maintenance and corrective action work orders to ensure they are completed in a timely manner per the contract requirements. Ensure the safe and efficient management and delivery of maintenance & operations activities including emergency response and winter operations through the supervisors and team leaders Tracks the monitoring of emergency back-up and building safety support systems, including … to ensure that all custodial contractual requirements and deliverables are met. Ensure employees have appropriate equipment and resources to perform their jobs and meet goals/deadlines Coordinate all service and maintenance contracts. Mitigate discrepancies in requirements directly with customer. Directs and supervises all support resources for the performance of project assignments and activities. Assists in the development and … deliverables. Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Responsible for coordination with vendors providing service for the contract Coordinates efforts with various program departments, to include Operations, Finance, and corporate support teams including Recruiting and Procurement. Researches and analyzes operational, financial, and administrative data More ❯

end date for this posting since applications are needed on an ongoing basis. CACI is seeking a Logistics Specialist to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. This position requires … with an ability for identifying and resolving inventory issues independently. On this program, CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DoD customer to transition … within EITaaS sites or from/to other entities. Manage stakeholder agreements with AF program office, vendors and EITaaS elements Recording, triaging, and appropriately assigning (i.e., escalating) incident and service request tickets for asset management functions. Coordinate and process all EITaaS equipment that is required to be excessed and/or disposed of according to the all-established regulations. More ❯