401 to 425 of 1,121 Permanent Service Delivery Jobs

solutions. Troubleshoots and determine root causes of complex issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure Responds to service requests and incidents through the IT ticketing system in a timely and professional manner. Maintains accurate documentation of issues, resolutions, and asset inventory. Collaborates with other IT team members … to escalate and resolve complex problems. Ensures security policies and procedures are followed during all support activities. Works within a defined set of IT service management processes and procedures, including Knowledge, Incident, and Request. Supports ongoing and future projects based on the IT modernization roadmap and stakeholder requests. Provides excellent customer service, demonstrating patience, professionalism, and clear communication. … to aid in remote troubleshooting, Active Directory, Group Policy, NTFS permissions, and DNS is preferred. A+, Network+, and Security+ certifications is a plus. Strong understanding of ITIL principles and service management best practices is preferred. Experience At job entry, placement will be determined by a review of college transcripts and related work experience. A minimum of 6 years of More ❯

support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be … a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Occasional overtime and out of hours working … process creation, and user training Design, develop, and maintain ServiceNow applications and modules Configure and enhance ITSM and ITOM features to meet business needs Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance Automate workflows and improve service delivery using ServiceNow capabilities Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies More ❯

support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be … a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Occasional overtime and out of hours working … process creation, and user training Design, develop, and maintain ServiceNow applications and modules Configure and enhance ITSM and ITOM features to meet business needs Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance Automate workflows and improve service delivery using ServiceNow capabilities Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies More ❯

read the complete job description before applying. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be … a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Occasional overtime and out of hours working … process creation, and user training Design, develop, and maintain ServiceNow applications and modules Configure and enhance ITSM and ITOM features to meet business needs Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance Automate workflows and improve service delivery using ServiceNow capabilities Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies More ❯

continuous improvement. You'll work closely with internal stakeholders, digital teams, and external partners to meet business and clinical needs. You will manage budgets, resources, and performance metrics, monitor service levels, respond to incidents, and drive ongoing improvement to maintain secure and reliable infrastructure. Main duties of the job You will lead the design and implementation of cloud and … support organisational objectives. You will maintain comprehensive documentation and operational procedures for all cloud and database environments. Additionally, you will track emerging technologies and assess their potential impact on service delivery, recommending innovations that enhance scalability and performance. Reporting to senior leadership, you will provide insights into service performance, risks, and improvement plans. Your strategic vision and … technical expertise will be instrumental in shaping the digital infrastructure of the NCA and supporting the delivery of high-quality healthcare services. About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital More ❯

Dynamics 365 Platform. Solve evolving business challenges by analyzing and implementing Cyber services on D365 services involving D365 Finance, D365 Project Operations, D365 Supply Chain Management, D365 Sales, Customer Service, Field Service, Marketing, Business Central etc. to the top global organizations. Implement D365 security solutions leveraging subject matter knowledge and experience across cyber security domains such as governance … protection, identity & access management, infrastructure security, encryption, logging and monitoring etc. in alignment with shared security responsibilities. Configure, customize, and support Microsoft Dynamics 365 applications (such as Sales, Customer Service, Field Service, or Finance & Operations) to meet business requirements. Analyze business processes and translate them into Dynamics 365 solutions, including gathering requirements, documenting user stories, and designing workflows. … Escalate potential risks on client engagements and highlight potential solutions proactively. Demonstrate commitment to continuous improvement through regular discussion with the client and/or internal teams to assess service delivery. Support proposal development efforts for new clients. Contribute to company eminence activities, such as white papers pertaining to D365 and related technologies. Foster a culture of collaboration and More ❯

Dynamics 365 Platform. Solve evolving business challenges by analyzing and implementing Cyber services on D365 services involving D365 Finance, D365 Project Operations, D365 Supply Chain Management, D365 Sales, Customer Service, Field Service, Marketing, Business Central etc. to the top global organizations. Implement D365 security solutions leveraging subject matter knowledge and experience across cyber security domains such as governance … protection, identity & access management, infrastructure security, encryption, logging and monitoring etc. in alignment with shared security responsibilities. Configure, customize, and support Microsoft Dynamics 365 applications (such as Sales, Customer Service, Field Service, or Finance & Operations) to meet business requirements. Analyze business processes and translate them into Dynamics 365 solutions, including gathering requirements, documenting user stories, and designing workflows. … Escalate potential risks on client engagements and highlight potential solutions proactively. Demonstrate commitment to continuous improvement through regular discussion with the client and/or internal teams to assess service delivery. Support proposal development efforts for new clients. Contribute to company eminence activities, such as white papers pertaining to D365 and related technologies. Foster a culture of collaboration and More ❯

Dynamics 365 Platform. Solve evolving business challenges by analyzing and implementing Cyber services on D365 services involving D365 Finance, D365 Project Operations, D365 Supply Chain Management, D365 Sales, Customer Service, Field Service, Marketing, Business Central etc. to the top global organizations. Implement D365 security solutions leveraging subject matter knowledge and experience across cyber security domains such as governance … protection, identity & access management, infrastructure security, encryption, logging and monitoring etc. in alignment with shared security responsibilities. Configure, customize, and support Microsoft Dynamics 365 applications (such as Sales, Customer Service, Field Service, or Finance & Operations) to meet business requirements. Analyze business processes and translate them into Dynamics 365 solutions, including gathering requirements, documenting user stories, and designing workflows. … Escalate potential risks on client engagements and highlight potential solutions proactively. Demonstrate commitment to continuous improvement through regular discussion with the client and/or internal teams to assess service delivery. Support proposal development efforts for new clients. Contribute to company eminence activities, such as white papers pertaining to D365 and related technologies. Foster a culture of collaboration and More ❯

Dynamics 365 Platform. Solve evolving business challenges by analyzing and implementing Cyber services on D365 services involving D365 Finance, D365 Project Operations, D365 Supply Chain Management, D365 Sales, Customer Service, Field Service, Marketing, Business Central etc. to the top global organizations. Implement D365 security solutions leveraging subject matter knowledge and experience across cyber security domains such as governance … protection, identity & access management, infrastructure security, encryption, logging and monitoring etc. in alignment with shared security responsibilities. Configure, customize, and support Microsoft Dynamics 365 applications (such as Sales, Customer Service, Field Service, or Finance & Operations) to meet business requirements. Analyze business processes and translate them into Dynamics 365 solutions, including gathering requirements, documenting user stories, and designing workflows. … Escalate potential risks on client engagements and highlight potential solutions proactively. Demonstrate commitment to continuous improvement through regular discussion with the client and/or internal teams to assess service delivery. Support proposal development efforts for new clients. Contribute to company eminence activities, such as white papers pertaining to D365 and related technologies. Foster a culture of collaboration and More ❯

Dynamics 365 Platform. Solve evolving business challenges by analyzing and implementing Cyber services on D365 services involving D365 Finance, D365 Project Operations, D365 Supply Chain Management, D365 Sales, Customer Service, Field Service, Marketing, Business Central etc. to the top global organizations. Implement D365 security solutions leveraging subject matter knowledge and experience across cyber security domains such as governance … protection, identity & access management, infrastructure security, encryption, logging and monitoring etc. in alignment with shared security responsibilities. Configure, customize, and support Microsoft Dynamics 365 applications (such as Sales, Customer Service, Field Service, or Finance & Operations) to meet business requirements. Analyze business processes and translate them into Dynamics 365 solutions, including gathering requirements, documenting user stories, and designing workflows. … Escalate potential risks on client engagements and highlight potential solutions proactively. Demonstrate commitment to continuous improvement through regular discussion with the client and/or internal teams to assess service delivery. Support proposal development efforts for new clients. Contribute to company eminence activities, such as white papers pertaining to D365 and related technologies. Foster a culture of collaboration and More ❯

Dynamics 365 Platform. Solve evolving business challenges by analyzing and implementing Cyber services on D365 services involving D365 Finance, D365 Project Operations, D365 Supply Chain Management, D365 Sales, Customer Service, Field Service, Marketing, Business Central etc. to the top global organizations. Implement D365 security solutions leveraging subject matter knowledge and experience across cyber security domains such as governance … protection, identity & access management, infrastructure security, encryption, logging and monitoring etc. in alignment with shared security responsibilities. Configure, customize, and support Microsoft Dynamics 365 applications (such as Sales, Customer Service, Field Service, or Finance & Operations) to meet business requirements. Analyze business processes and translate them into Dynamics 365 solutions, including gathering requirements, documenting user stories, and designing workflows. … Escalate potential risks on client engagements and highlight potential solutions proactively. Demonstrate commitment to continuous improvement through regular discussion with the client and/or internal teams to assess service delivery. Support proposal development efforts for new clients. Contribute to company eminence activities, such as white papers pertaining to D365 and related technologies. Foster a culture of collaboration and More ❯

We’re working in partnership with a world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to … day processes, but with driving transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across … demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite More ❯

We’re working in partnership with a world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to … day processes, but with driving transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across … demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite More ❯

We’re working in partnership with a world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to … day processes, but with driving transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across … demand NHS customer base. Act as the escalation point for critical issues, ensuring robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems. Key Responsibilities: Helpdesk Support (Remote):Fields calls as needed from end users as part of the helpdesk phone … Track, prioritize, and document helpdesk tickets to ensure timely resolution. Collaborate with team members to escalate complex issues when necessary. Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system. Desktop Support (On-site):Provide hands-on support for desktop … working closely with network administrators when necessary. Maintain and monitor systems to identify issues before they escalate into larger problems. Provisioning and tracking of company issued equipment from first delivery to return. Oversee and participate in projects (e.g. upgrades, hardware/software installations). Customer Service & Communication:Communicate with stakeholders to understand their requirements. Communicate effectively with non More ❯

both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems. Key Responsibilities: Helpdesk Support (Remote):Fields calls as needed from end users as part of the helpdesk phone … Track, prioritize, and document helpdesk tickets to ensure timely resolution. Collaborate with team members to escalate complex issues when necessary. Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system. Desktop Support (On-site):Provide hands-on support for desktop … working closely with network administrators when necessary. Maintain and monitor systems to identify issues before they escalate into larger problems. Provisioning and tracking of company issued equipment from first delivery to return. Oversee and participate in projects (e.g. upgrades, hardware/software installations). Customer Service & Communication:Communicate with stakeholders to understand their requirements. Communicate effectively with non More ❯

both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems. Key Responsibilities: Helpdesk Support (Remote):Fields calls as needed from end users as part of the helpdesk phone … Track, prioritize, and document helpdesk tickets to ensure timely resolution. Collaborate with team members to escalate complex issues when necessary. Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system. Desktop Support (On-site):Provide hands-on support for desktop … working closely with network administrators when necessary. Maintain and monitor systems to identify issues before they escalate into larger problems. Provisioning and tracking of company issued equipment from first delivery to return. Oversee and participate in projects (e.g. upgrades, hardware/software installations). Customer Service & Communication:Communicate with stakeholders to understand their requirements. Communicate effectively with non More ❯

Job Description 2 days to Warwick/Wokingham Immediate Start Duration: 6 Months Service Governance Lead Establish and Maintain Service Governance Framework Ensure compliance with SLA’s and KPI’s Drive Continous service improvement initiatives Oversee risk and compliance adherence Mange Vendor relationshios and peformance Deliver timely and accurate reporting Mandatory Skills: Project Delivery . Experience More ❯

and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain … IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. * Lead business continuity and disaster recovery planning with specific More ❯

Role: Service Desk Team Lead Location: Marlborough (Office-based) Salary: Up to £35,000 (DOE) + Bonus Are you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based … deliver high-quality, relationship-focused IT support to a loyal and growing client base across a range of industries.Due to continued growth, they’re now looking to hire a Service Desk Team Lead, a hybrid role combining hands-on technical support with leadership of a small team (2–4 engineers), reporting directly to the Managing Director. This is an … ideal opportunity for someone who wants real influence in a business, ownership of service delivery, and the chance to help shape the way IT support is delivered. Role Overview As the Service Desk Team Lead , you’ll be responsible for the day-to-day operation of the service desk, ensuring the team delivers prompt, professional, and More ❯

Experience of electrical/mechanical maintenance, testing & fault finding on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. … and repair faults. • Capable of completing essential paperwork in accurate and timely manner. • Competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check will be required. What's in it More ❯

and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. MUST HAVE 3PL EXPERIENCE Location: East Grinstead Hybrid: 2-3 days per week in office Salary: 80k - 90K With multiple warehouse locations across the southeast … role offers meaningful variety, visibility, and the chance to work at the heart of a growing business. The Opportunity This senior leadership role combines strategic direction with hands-on delivery and offers: Opportunity to Make an Impact: Reshape and enhance the IT infrastructure team, applying your leadership and change management expertise to deliver measurable improvements. Autonomy and Flexibility: Evaluate … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation More ❯

and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. **MUST HAVE 3PL EXPERIENCE ** Location: East Grinstead Hybrid: 2-3 days per week in office Salary: £80k - £90K With multiple warehouse locations across the southeast … role offers meaningful variety, visibility, and the chance to work at the heart of a growing business. The Opportunity This senior leadership role combines strategic direction with hands-on delivery and offers: Opportunity to Make an Impact: Reshape and enhance the IT infrastructure team, applying your leadership and change management expertise to deliver measurable improvements. Autonomy and Flexibility: Evaluate … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation More ❯

system performance. The ideal candidate will bring strong problem-solving abilities, solid project management skills, and a proven track record of mentoring junior developers. A commitment to excellence in service delivery and continuous improvement is essential. Location: Aberdeen Training Facility (ATF) Fort Bragg, NC On-site Key Responsibilities: • Design, develop, and implement technical solutions on the ServiceNow platform … ServiceNow development, configuration, and administration • ServiceNow Certified System Administrator (CSA) • Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines • Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes • Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts More ❯