426 to 450 of 1,122 Permanent Service Delivery Jobs

system performance. The ideal candidate will bring strong problem-solving abilities, solid project management skills, and a proven track record of mentoring junior developers. A commitment to excellence in service delivery and continuous improvement is essential. Location: Aberdeen Training Facility (ATF) Fort Bragg, NC On-site Key Responsibilities: • Design, develop, and implement technical solutions on the ServiceNow platform … ServiceNow development, configuration, and administration • ServiceNow Certified System Administrator (CSA) • Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines • Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes • Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts More ❯

of upcoming projects, we're entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations. Role Responsibilities Develop and produce accurate and meaningful management information Identify opportunities to increase productivity … reduce costs, and add value to branch/hub service delivery through data analysis, best practice, and continuous improvement Lead process improvement initiatives, with a focus on MCM/Total Mobile and supporting systems such as ME3 and MSP Ensure adherence to standard operating procedures across the branch Promote engagement with MCM/Total Mobile across all business … the region Manage contract set-up and mobilisation Produce reports to identify performance trends and improvement opportunities Line manage two members of staff Cultivate strong working relationships with clients, service users, and local communities Manage client expectations, attend meetings as required, and support business development activities including bid preparation Role Criteria Demonstrable good standard of education leading to a More ❯

internal teams and clients. Collaboration & Integration : Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms. Performance & Team Development : Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional … in the luxury lifestyle space. Education & Experience Minimum of 3 years' leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery. Proven track record in leading lifestyle propositions or high-end services, with strong operational and team management experience. Demonstrated success in managing cross-functional teams and driving organizational … and interpersonal skills, with the ability to build rapport and influence high-profile clients, partners, and stakeholders. Strong commercial acumen with a proven ability to generate revenue through innovative service offerings. Analytical and data-driven approach to strategy and service improvement. Proficiency in CRM systems and management tools to enhance service delivery and member engagement. Ability More ❯

victims and witnesses-to ensure our platforms are accessible, inclusive, and user-focused. You'll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency. Key Responsibilities Lead and oversee the development of digital platforms and website functionality. Manage relationships with external suppliers and digital service providers. Conduct … UX testing and co-production activities with service users. Identify and implement AI and automation opportunities. Ensure SEO optimisation and monitor website analytics for performance improvements. Collaborate with content creators and developers to maintain a high-quality online presence. Drive innovation and digital growth across the organisation. You Will Have Proven experience in digital innovation and delivering digital solutions. … accessibility standards. Experience in AI development and ethical digital practices. Ability to lead digital projects and manage performance. Knowledge of data protection and digital safeguarding. Experience working directly with service users to inform service design. Key Deliverables Expansion of digital services to improve access and engagement. Growth of AI capabilities to enhance efficiency. Increased reach and impact of More ❯

To create better outcomes and bring experience to a team of administrators, providing support through a positive training and coaching environment. Ensure case work is completed in line with service level agreements and scheme rules and provide a continually improving level of customer service. Key responsibilities Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements. Embrace, demonstrate and support the business to embed Capita Values. Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies. Take ownership of personal and performance development undertaking all relevant training courses including Mandatory e-learning, to improve and retain pensions and internal …/or the Operational Risk & Compliance Department. Regularly review the effectiveness and efficiency of existing systems and controls, interpret data to seek opportunities and make suggestions to continually enhance service delivery. Support and assist the management team where required in all aspects of service delivery. Understand, build, maintain, and enhance stakeholder and/or client relationships. Share knowledge More ❯

a highly organised and strategic PMO Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team of project managers and … coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. What you’ll be doing:Leading and developing the PMO team, providing guidance, mentorship, and performance managementOverseeing the planning, execution, and delivery … team playerKnowledge of ServiceNow would be beneficial but not essential Why apply? This is a key role with the opportunity to make a real impact in shaping the project delivery function and supporting the success of engineering projects. You’ll be joining a collaborative, customer-focused environment that values innovation, quality, and continuous development. Please note:As you can More ❯

an on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What Youll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. Youll: Support the development and delivery of the IT infrastructure … strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and SQL … Share knowledge effectively with other team members and drive a unified, one team approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What Youll Need: Were looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. Youll bring: 5+ years experience in IT support More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

on-site role, based at the Hull HQ, where visibility, team cohesion, and stakeholder alignment are key. What You’ll Be Doing: In this position, you'll combine project delivery, technical oversight, and third-line support to ensure the infrastructure environment supports both operational needs and future growth. You’ll: Support the development and delivery of the IT … infrastructure strategy Act as a technical escalation point for the UK Service Desk, providing tier 3 support when required Take ownership of infrastructure projects, from scoping and implementation through to delivery and documentation Contribute to systems availability, resilience, and security across a diverse, multi-site environment Design and implement solutions across Microsoft server technologies, Active Directory, M365, and … Share knowledge effectively with other team members and drive a unified, “one team” approach Engage with the wider IT team and internal stakeholders to embed best practice and improve service delivery What You’ll Need: We’re looking for a pragmatic, proactive engineer who can operate at both technical and strategic levels. You’ll bring: 5+ years’ experience More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the More ❯

a secure federal environment. The ideal candidate will troubleshoot and resolve complex IT issues, escalate unresolved problems, and ensure timely and effective user support in accordance with FBI IT service delivery standards. You will play a vital role in ensuring operational continuity for law enforcement and national security personnel by supporting desktops, software, peripherals, and classified system access … Strong knowledge of Microsoft Windows OS, Microsoft 365, Outlook, Teams, and standard desktop applications • Familiarity with Active Directory, DNS, DHCP, and basic network troubleshooting • Experience using ticketing and IT service management (ITSM) systems • Excellent communication, documentation, and customer service skills • Ability to work in a high-security, fast-paced environment with minimal supervision Preferred Qualifications: • CompTIA Security+, A+ More ❯

Overview Job title: Programme Delivery Manager Ref 42212 Division: Retail Location: Hybrid - Clearwater Court - RG1 8DB Contract type: Permanent Hours: 36 hours per week Salary: starting from £75,000 up to £85,000 per annum depending on skills and experience Job grade: C Closing date: 26/09/2025 Thames Water has an exciting opportunity for a Programme … Delivery Manager to join our forward-thinking Developer Services Major Projects team. This is a pivotal leadership role, driving the delivery of customer-inspired water and wastewater infrastructure projects across our region. As part of our Developer Services team, you'll be at the heart of enabling sustainable growth. We work closely with a wide range of stakeholders … over projects. Our Major Projects team also led significant capital investment programmes, enhancing resilience and driving innovation across our assets. Responsibilities What you will be doing as the Programme Delivery Manager: You'll oversee the successful delivery of large-scale water and wastewater projects, typically ranging from £1 million to £10 million , ensuring they are completed on time More ❯

a highly organized and strategic PMO Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team of project managers and … coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. PMO Team Lead Location: Twyford, Berkshire Salary: £45,000 – £49,000 per annum What you’ll be doing: Leading and developing the PMO … team, providing guidance, mentorship, and performance management Overseeing the planning, execution, and delivery of strategic engineering projects Ensuring projects run on time, within scope, and to budget Managing resource allocation to optimize efficiency across the portfolio Supporting change management and communication strategies during project rollouts Implementing and maintaining project management standards, tools, and methodologies Monitoring project performance and reporting More ❯

tracking for IT initiatives. - Maintain dashboards and project reports that reflect budget status, milestones, and resource utilization. Billing & Invoicing - Review, validate, and finalize invoices against contracts, purchase orders, and service agreements. - Monitor ServiceNow billing queues and proactively address backlog or discrepancies. - Prepare monthly billing summaries, accrual reports, and ensure audit-ready documentation. Contract Management - Draft, review, and manage IT … contracts including SOWs, MSAs, and licensing agreements. - Ensure contract alignment with approved pricing models, service catalogs, and procurement policies. - Maintain accurate contract records, monitor renewal timelines, and track compliance with SLAs and deliverables. ISP Contract Coordination - Manage acquisition, renewal, and tracking of ISP service contracts for the main campus and remote campus or satellite locations. - Coordinate with vendors … and stakeholders to ensure reliable and cost-effective internet service. - Monitor service levels and act as a point of contact for troubleshooting and escalation of ISP-related issues. Customer & Vendor Liaison - Serve as the main point of contact for billing, contracts, and service order queries between internal teams, customers, vendors, and the business office. - Provide clear communication and More ❯

both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems. Key Responsibilities: Helpdesk Support (Remote):Fields calls as needed from end users as part of the helpdesk phone … Track, prioritize, and document helpdesk tickets to ensure timely resolution. Collaborate with team members to escalate complex issues when necessary. Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system. Desktop Support (On-site):Provide hands-on support for desktop … working closely with network administrators when necessary. Maintain and monitor systems to identify issues before they escalate into larger problems. Provisioning and tracking of company issued equipment from first delivery to return. Oversee and participate in projects (e.g. upgrades, hardware/software installations). Customer Service & Communication:Communicate with stakeholders to understand their requirements. Communicate effectively with non More ❯

both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems. Key Responsibilities: Helpdesk Support (Remote):Fields calls as needed from end users as part of the helpdesk phone … Track, prioritize, and document helpdesk tickets to ensure timely resolution. Collaborate with team members to escalate complex issues when necessary. Participates in the day-to-day operational support and service delivery of the IT Operations by monitoring and responding to IT Operations incidents through the incident tracking system. Desktop Support (On-site):Provide hands-on support for desktop … working closely with network administrators when necessary. Maintain and monitor systems to identify issues before they escalate into larger problems. Provisioning and tracking of company issued equipment from first delivery to return. Oversee and participate in projects (e.g. upgrades, hardware/software installations). Customer Service & Communication:Communicate with stakeholders to understand their requirements. Communicate effectively with non More ❯

seeking a skilled Senior Application Operation Engineer with expertise in Microsoft 365 to lead the technical management of services including Exchange Online, SharePoint, and Teams. Key Responsibilities: Lead M365 service delivery aligned with security and user needs Manage service components and implement change requests Diagnose and resolve incidents and problems Support service adoption through documentation and … with stakeholders to deliver value and improvements Essential Skills & Experience: Strong communication with senior non-technical stakeholders Hands-on experience with SDLC, ITIL, Agile or Prince2 Proven ability in service improvement and optimisation Excellent analytical, planning, and project management skills Ability to work independently and influence outcomes Desirable: Experience in asset management, performance optimisation, and user research Familiarity with More ❯

IT solutions? We are seeking a proactive and skilled IT Business Application Analyst to join our Group IT team. This role is pivotal in ensuring optimal and sustainable IT service delivery through system analysis, project support, and continuous improvement initiatives. Location: Telford, Shropshire Department: Group IT Contract Type: Permanent Main Responsibilities Analyse business needs and support continuous improvement … M365, Microsoft Visio, and Microsoft Project. Skilled in ITIL, data analysis tools, and business process modelling. S oft Skills: Excellent communication and interpersonal skills. Creative problem-solving and customer service orientation. Ability to build strong partnerships across teams. Other Requirements: Full driving license. Willingness to travel and provide support outside normal business hours if required. Mller pride ourselves on More ❯

Title: Computer User Support Specialist Location: Remote Duration: 07 months +(Possible Extension) Seeking a Computer User Support Specialist to join our team of qualified, diverse individuals. The IT Service Desk Technician provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients via telephone or electronically, and onsite as needed; provides assistance concerning … the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Roles and Responsibilities: • Provide responsive, reliable, and consistent service delivery to all users including VIPs. • Provide IT services that appropriately respond to the time-sensitive needs of customers, • Provide prompt referrals and escalations to an appropriate IT support service option. … Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets. • Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. • Respond to and More ❯

scale our Group Professional Services business, the role of Group Head of Resourcing Partnerships will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of Resourcing Partnerships your role is pivotal in maximizing the value derived from your relationships with partners and … Operations and Planning Working with GPS stakeholders and key contacts within the Country Units to shape, evolve and deliver the GPS partnering strategy and offering that augments our internal delivery capability, ensuring that we can provide the highest quality and most cost-effective delivery solutions for our customers. Embed the use of our VMS tool to analyse and … Contractual Management Own, direct and negotiate key strategic contractual renewals, including setting agency strategy across the Group Direct and set out contractual standards with our partners to support quality delivery, mitigate our risks in service delivery and ensure that ethical business and ESG (Environmental, Social and Governance) standards are maintained Manage the partner onboarding criteria and parameters More ❯

as our NHS customers. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities: To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

as our NHS customers. The successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending remote sites to provide onsite … support and install hardware. Responsibilities: To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls … the IT Project & Support Team Leader. Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Leader. Maintain reports and logs in line with departmental policy. Obtain More ❯

have: Experience in managing and optimising a global claims platform. V endor management experience encompassing vendor selection, contract negotiation, relationship building, performance evaluation, and risk mitigation to ensure optimal service delivery and cost efficiency. Significant and substantial Agile delivery experience with a global stakeholder management mindset. A proven track record of successfully implementing a large number of … tech deliverables simultaneously. Direct Agile delivery experience for large platforms, ideally with low/no-code platforms. Substantial experience as a senior manager, having managed extensive innovation or IT migration programmes/portfolios. Proven leadership capabilities in managing large teams, including the development of next-generation IT talent. Ability to quickly create value within a fast-paced, complex work … Insurance/Finance experience preferred but not essential. Bachelors degree in a relevant field or equivalent experience. What makes you stand out? Proven experience in managing large-scale Agile delivery for complex platforms. A track record of driving innovation and implementing cutting-edge IT solutions that enhance business performance. A commitment to fostering a diverse and inclusive workplace that More ❯

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany … to grow with us and carve out a challenging, successful and rewarding career Job Description: Netcompany is seeking a detail-oriented Asset and Logistics Operator to join our Intelligent Service Desk team in Leeds. In this full-time, office-based role, youll support end-user hardware operations, ensuring efficient asset management and logistics. Your responsibilities will include maintaining accurate … great opportunity to work in a company at the forefront of tech and operations with a potential to develop into other roles within the organisation. Youll contribute directly to service efficiency and client satisfaction while collaborating with a dynamic on-site team. Key Responsibilities: Maintain an organised stock inventory of laptops, peripherals, and other hardware in line with demand More ❯

Colorado Springs, CO. Must be eligible to obtain a DoD Secret clearance. Company Introduction: CB5 Solutions, LLC - A growing family-owned small business focusing on providing IT infrastructure and service delivery consulting to mid-level and enterprise organizations in the government and private sectors. Headquartered in Fort Mill, SC, CB5 has several offices in the local area as … and systems. This role oversees the day-to-day activities of the operations team, driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Manager achieves service reliability by proactively monitoring for risks, adhering to an ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions best practices, promotes automation, and drives … continual service improvement initiatives to optimize IT performance and deliver maximum value to the business. Responsibilities: Centralized Control and Coordination: Serve as the primary point of contact for coordination of all maintenance, measurements, monitoring and change management activities Operational Health and Stability: Ensure the continuous operation and stability of IT infrastructure Monitor system performance, proactively address risk and mitigation More ❯