476 to 500 of 974 Permanent Service Delivery Jobs

technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture. … hardware/software, system administration, operations, problem identification/resolution, system documentation, and project management. Experience in of SDLC, Agile and Waterfall methodologies Business process analysis and design, and service delivery, particularly with respect to the use of information, EMR, ERP and CRM systems Security model understanding and maintenance Solid understanding of Business Intelligence/Data Warehouse environment More ❯

technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture. … hardware/software, system administration, operations, problem identification/resolution, system documentation, and project management. Experience in of SDLC, Agile and Waterfall methodologies Business process analysis and design, and service delivery, particularly with respect to the use of information, EMR, ERP and CRM systems Security model understanding and maintenance Solid understanding of Business Intelligence/Data Warehouse environment More ❯

technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture. … hardware/software, system administration, operations, problem identification/resolution, system documentation, and project management. Experience in of SDLC, Agile and Waterfall methodologies Business process analysis and design, and service delivery, particularly with respect to the use of information, EMR, ERP and CRM systems Security model understanding and maintenance Solid understanding of Business Intelligence/Data Warehouse environment More ❯

technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture. … hardware/software, system administration, operations, problem identification/resolution, system documentation, and project management. Experience in of SDLC, Agile and Waterfall methodologies Business process analysis and design, and service delivery, particularly with respect to the use of information, EMR, ERP and CRM systems Security model understanding and maintenance Solid understanding of Business Intelligence/Data Warehouse environment More ❯

govern architecture decisions Deliver scalable, secure solutions aligned with business needs Provide technical assurance of third-party designs Support governance, cyber resilience, and cloud optimisation Champion modern, product-based service delivery Essential Requirements Proven solution architecture experience with a strong technical assurance track record Expert knowledge of Azure, Microsoft Fabric, Power Platform, and integration standards Experience with architectural More ❯

and update client information in a CRM system . Assist with preparing proposals, presentations, and reports for clients. Collaborate with internal teams (sales, marketing, and operations) to ensure excellent service delivery. Learning Opportunities : Interns will not be replacing regular employees but will work in a learning capacity with close supervision and guidance. The intern will receive regular mentorship and More ❯

Role: ITSM Engineer Salary: Up to £40,000 + Benefits Location: Remote, UK Are you passionate about delivering high-quality IT service solutions that make a real impact? We’re looking for an experienced ITSM Engineer! In this role, you’ll work directly with clients to design, configure, and implement ITSM platforms helping organisations streamline their service delivery … solutions tailored to each client’s needs, ensuring seamless integration with their existing infrastructure. Automation and Reporting: Develop workflows, SLAs, automation rules, and custom reports to enhance efficiency and service quality. System Integration: Connect ITSM platforms with other enterprise systems such as Active Directory, monitoring tools, and CMDBs. Client Engagement: Conduct assessments of ITSM environments, identify areas for improvement … training to client IT teams and provide post-implementation support to maintain smooth operations. Collaboration and Innovation: Work closely with internal technical, sales, and product teams to deliver exceptional service outcomes while keeping ahead of the latest ITSM innovations. Skills and Experience Proven experience implementing and configuring ITSM tools (ideally ManageEngine ServiceDesk Plus or similar). Strong understanding of More ❯

Role: ITSM Implementation Engineer Salary: £40k-£45k + Benefits Location: Remote, UK Are you passionate about delivering high-quality IT service solutions that make a real impact? We’re looking for an experienced ITSM Implementation Engineer! In this role, you’ll work directly with clients to design, configure, and implement ITSM platforms helping organisations streamline their service delivery … solutions tailored to each client’s needs, ensuring seamless integration with their existing infrastructure. Automation and Reporting: Develop workflows, SLAs, automation rules, and custom reports to enhance efficiency and service quality. System Integration: Connect ITSM platforms with other enterprise systems such as Active Directory, monitoring tools, and CMDBs. Client Engagement: Conduct assessments of ITSM environments, identify areas for improvement … training to client IT teams and provide post-implementation support to maintain smooth operations. Collaboration and Innovation: Work closely with internal technical, sales, and product teams to deliver exceptional service outcomes while keeping ahead of the latest ITSM innovations. Skills and Experience Proven experience implementing and configuring ITSM tools (ideally ManageEngine ServiceDesk Plus or similar). Strong understanding of More ❯

Technical Support Team Leader Empower Teams. Elevate Support. Lead with Impact. We're on the hunt for a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you'll shape and enforce service standards, collaborate across teams, and lead continuous improvement efforts — all while ensuring … and is committed to continuous learning and improvement. THE ROLE We're looking for a proactive and experienced Technical Support Team Leader to oversee our support operations and drive service excellence. This role is key to ensuring incidents and problems are resolved efficiently, service levels are consistently met, and our support function continues to evolve through continuous improvement. … support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively across teams, provide regular updates More ❯

environment. • Solid understanding of EDF SA's internal IT structure, particularly DIGIT and DISC. • Ability to work transversally with multiple stakeholders. • Excellent organizational and communication skills. • Knowledge of IT service delivery frameworks (e.g., ITIL) is a plus. Profile • Engineering or equivalent degree with at least 10 years of experience in IT project coordination or service management. • Fluent More ❯

Job Title: Head of Networks Location: London Department: Infrastructure & Technology Reports To: Director of Infrastructure/CIO Role Overview The Head of Networks will own the strategy, design, and delivery of the organisation’s network infrastructure across all European data centres, offices, and customer environments. This pivotal leadership role ensures that all network solutions are secure, scalable, resilient, and … policies, and governance frameworks to ensure consistency, compliance, and scalability across the enterprise. Lead continuous improvement initiatives, driving innovation, automation, and standardisation in network design and operations. Architecture, Design & Delivery Oversee the end-to-end design, implementation, and optimisation of LAN, WAN, SD-WAN, VPN, and wireless solutions across all environments. Manage enterprise routing, switching, VLAN segmentation, firewall policies … business and technology needs. Act as the trusted technical adviser to senior stakeholders and executives on network strategy, connectivity, and resilience. Cultivate strong relationships with key vendors, partners, and service providers to ensure quality and cost-effective delivery. Candidate Profile Essential Experience & Skills Proven track record in leading enterprise network strategy and operations across multi-site or data centre More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support … resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for More ❯

assignments, one-way domestic and international relocations, and immigration, as well as project-based travel and temporary work assignments. This position is responsible for ensuring a high level of service with a key focus on employee experience. Additionally, this person is responsible for program compliance, supplier partner management and ensuring the program meets the needs of our regional and … strong partnerships and synergies across the various functions including Finance, Legal, Compensation, Benefits, Talent Acquisition, Talent Management, Payroll, EHS Put customer experience in forefront and deploy a Global Mobility service delivery model. Provide best in class manager and employee experience Manage and coordinate regional and global relationships with third party supplier partners (tax, relocation, immigration). Lead RFPs … activity using data as a driver Develop cost tracking measures to improve visibility into Global Mobility program costs and build strategies to reduce the costs Lead day-to-day delivery of GM services to the organization for long term and short-term assignments including work visas, consulting leaders, managers, HR partners and employees Tasks and Qualifications: 10+ years of More ❯

Field Service Engineer Certain Advantage are hiring for a Field Service Engineer based in Maidenhead. This role is on a permanent basis. There will be regular travel to client sites across the UK. The company We’re working with an organisation that provides tailored IT solutions aimed at helping businesses grow and operate more efficiently. They specialise in … and connectivity, as well as hardware and compliance support. The individual: Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Good interpersonal and communication skills, both verbal and written Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems Strong networking More ❯

head office and client locations. This is a high-impact, client-facing role with a focus on building and nurturing long-term partnerships, executing structured sales plans, and enhancing service delivery across a dynamic portfolio of partners. Key Responsibilities Partner Planning & Strategy Own and manage the partner portal as a central resource for communications and engagement. Develop and … relationships with new and existing partners. Drive cross-selling and up-selling opportunities through and with partners. Act as a key point of escalation and expectation management across sales, delivery, and contract lifecycles. Coordinate internal teams to align with partner expectations and ensure delivery excellence. Bid & Tender Collaboration Work with presales, delivery, and bid teams to create More ❯

as Office 365, Windows Server and enterprise-grade security and networking infrastructure, you will guide clients through seamless adoption and integration of these platforms. Key Responsibilities Solution Design and Delivery Lead the deployment of Microsoft infrastructure and cloud solutions in accordance with our technical baselines and best practices. Ensure all implementations are thoroughly documented and meet our rigorous quality … operational goals. Provide training, support, and guidance to facilitate successful adoption and long-term value realization. Project Transition and Quality Assurance Oversee the handover of completed projects to our Service Delivery team, ensuring all quality assurance protocols are met. Conduct post-implementation reviews to validate outcomes and identify opportunities for improvement. Strategic Contribution Contribute to the evolution of … enhance account management. Create and maintain high-quality documentation. Communicate technical updates clearly to both technical and non-technical audiences. Engage with senior stakeholders, including C-suite, during project delivery and pre-sales. Guide baseline decisions and ensure alignment across the PS team. Drive internal efficiency and process improvements. Mentor junior team members and support onboarding initiatives. Maintain KPIs More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You’ll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you’ll gain career defining experience. Key Responsibilities Lead the full project lifecycle for M&A-related IT initiatives Build and More ❯

team to support that expansion. This is a critical, long-term hire and they are seeking an experienced Project Manager to play a central role in leading the successful delivery of complex IT integration projects. You'll join a strategically independent team focused solely on M&A integration, reporting into the IT Service Delivery Manager. With up … to 10 acquisitions planned each year for the next four years, this is a rare opportunity to work in a fast-paced, high-impact environment where your leadership and delivery skills will directly shape enterprise-wide change and you'll gain career defining experience. Key Responsibilities Lead the full project lifecycle for M&A-related IT initiatives Build and More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

role in onboarding cutting-edge security technologies across our global network. What You’ll Do Lead and manage the GSOC Technical Adoption team. Oversee onboarding of new technologies and service enhancements. Collaborate with product managers and innovation leads to integrate new solutions. Ensure seamless service delivery with GSOC operational teams. Track, report, and document adoption activities and More ❯

role in onboarding cutting-edge security technologies across our global network. What You’ll Do Lead and manage the GSOC Technical Adoption team. Oversee onboarding of new technologies and service enhancements. Collaborate with product managers and innovation leads to integrate new solutions. Ensure seamless service delivery with GSOC operational teams. Track, report, and document adoption activities and More ❯

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience.] Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯