501 to 525 of 661 Permanent Service Delivery Jobs

with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape, contributing to regional alignment and the move towards greater … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

infrastructure. Key Responsibilities Provide 2nd line remote and on-site support to employees across the organisation. Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently. Support IT infrastructure projects, system upgrades, and technology deployments. Troubleshoot issues across Microsoft 365, Azure AD, Windows Server … with senior engineers and external vendors where required. Maintain accurate documentation and communicate clearly with internal stakeholders. Identify opportunities to improve IT processes and service delivery. Essential Skills & Experience 1-2+ years’ experience in IT support, ideally within a corporate or financial environment. Strong experience with Microsoft ...

privileged to be working with our new client based in Dudley, to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert, you will … machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service … cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate ...

provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation … Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs ...

scale – leveraging tools such as Power Platform (Power Automate, Power Apps), SharePoint, and M365 workflows to improve efficiency, reduce manual effort, and enhance service delivery.This role would suit someone with strong Business Analysis experience, ideally within public sector, policing, or highly regulated environments, and who is eligible for enhanced … vetting.The Role Analyse and map “as-is” and “to-be” processes, identifying opportunities for M365-driven automation Design and support delivery of workflow automation solutions using Microsoft 365/Power Platform Gather and define functional requirements aligned to automation and digital transformation initiatives Work closely with stakeholders to drive ...

firm. The successful candidate will work closely with cross-functional teams to analyse business needs and champion user-centric solutions that enhance legal service delivery. Key Responsibilities: • Analyse business requirements and translate them into practical, user-focused solutions • Support the delivery of digital transformation projects and process improvement ...

maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained … line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure ...

will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers and business services teams to operate efficiently, securely, and in compliance with regulatory and client requirements. … Management Systems (PMS/CMS) Workflow and matter lifecycle platforms Legal finance and time recording systems Investigate, diagnose, and resolve complex application-related incidents, service requests, and problems in line with SLAs and business priorities. Act as a technical escalation point for application-related issues, working closely with Service ...

business operations across commercial, client, and internal functions. This role combines strategic leadership with hands-on operational oversight, ensuring efficiency, scalability, and exceptional service delivery. The successful candidate will be accountable for end-to-end operational excellence, team leadership, process improvement, and cross-functional collaboration to support business growth. … initiatives, report progress, and advise senior leadership on timelines and strategic priorities. Office & Facilities Operations Strategically oversee office and facilities management, including supplier relationships, service contracts, and compliance. Manage operational budgets related to facilities ensuring cost efficiency. Ensure adherence to health, safety, and company policies, collaborating closely with ...

enthusiastic Business Analyst to join their IT Team. This is a pivotal role in driving innovation, improving operational efficiency and supporting the successful delivery of digital transformation initiatives across the firm. Working closely with cross-functional teams the role will analyse business needs and champion user-centric solutions that … enhance legal service delivery. This is a friendly team, led by highly experienced practitioners with the ability to provide you with the necessary support and guidance to develop your career. Requirements: • Strong understanding of digital transformation, user adoption, and change management principles • Familiarity with platforms such as Microsoft ...

join our IT Team based in our Northampton office. This is a pivotal role in driving innovation, improving operational efficiency and supporting the successful delivery of digital transformation initiatives across the firm. Working closely with cross-functional teams the role will analyse business needs and champion user-centric solutions … that enhance legal service delivery. This is a friendly team, led by highly experienced practitioners with the ability to provide you with the necessary support and guidance to develop your career. The role is predominantly office based so you will need to be in commutable distance to Northampton. What ...

title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. … where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests ...

experienced and motivated IT Project Manager to join our IT department. In this role, you will be responsible for the full end-to-end delivery of complex IT projects, ensuring they are completed on time, within budget, and in accordance with IME project Governance and Control lifecycle standards. … ranging from Cloud and Infrastructure to BI and application development. What You’ll Do (Responsibilities) In this role, you will: Lead End-to-End Delivery: Take primary responsibility for project initiation through to closure, maintaining project plans, financial reporting, and risk/issue registers to ensure delivery remains ...

Employee Services (HR) Coordinator serves as the primary point of contact for day-to-day human resources support. This role provides high-quality, bilingual service to employees and managers by supporting HR operations, employee records, onboarding and offboarding, policy administration, and compliance processes. This position plays a critical role … bilingual HR support while maintaining accurate systems, documentation, and processes that enable a healthy, compliant, and inclusive workplace. KEY RESPONSIBILITIES Employee Support & Frontline HR Service Serve as the first point of contact for employee HR questions, providing support in both English and Spanish related to policies, procedures, time ...

billing systems. You'll play a critical role in client onboarding, QC/UAT testing, and application troubleshooting, ensuring smooth operations and high-quality service delivery. Ke y Responsibilities Provide application and software support for Client production systems. Configure and support workflow development in Client Process Director (RPD). … similar). Understanding of infrastructure (networking, Active Directory) helpful but not required. Experience with QC/UAT processes for client onboarding. Strong customer service orientation and ability to present new concepts clearly. Education: Bachelors Degree Responsibilities: Provide application and software support for Client production systems. Configure and support workflow ...

evolves the knowledge base by authoring and reviewing technical articles, playbooks, and SOPs to ensure consistency and operational excellence. Leads post-incident reviews, driving service recovery, documentation, and implementation of preventive measures across teams and vendors. Provides expert-level guidance on specialized security domains and technologies, ensuring comprehensive … solutions across diverse technology stacks. Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. Recognized as a strategic problem solver with a track record of resolving complex security challenges independently and leading cross-functional teams through ambiguity. ...

summary University Hospitals Coventry & Warwickshire NHS Trust's ICT Department is seeking an experienced and motivated professional to lead the delivery and continual improvement of the Trust's Voice Telephony services. This role is responsible for ensuring that voice communication services are reliable, secure and aligned to the operational … corporate services. The post holder will provide leadership across voice communication technologies, work collaboratively with internal teams and external partners, and contribute to service modernisation, efficiency and value for money. The role also plays a key part in developing staff, supporting out-of-hours service provision, ensuring compliance ...

global digital services firm in Greater London is seeking a Principal Consultant - ServiceNow SIAM Program Lead to orchestrate and optimize IT service delivery. The ideal candidate must possess over 10 years of experience in IT Service Management and strong ITIL expertise. Responsibilities include managing stakeholders, delivering SIAM services ...

Team, supporting a range of MSP clients. The successful candidate will diagnose and resolve IT issues, manage incident queues, and ensure consistent, high‐quality service delivery. You'll act as an escalation point for junior engineers and maintain strong communication with clients throughout the support lifecycle. Key Responsibilities … Serve as an escalation point for Apprentices and Tier 1 Engineers. Log all support interactions accurately and maintain timely client updates. Manage incidents and service requests, ensuring SLAs are consistently achieved. Provide high‐quality technical support to clients across a range of technologies. Assist the Tier 2 Manager with ...

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant … monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational ...

Title: Network Engineer Location: Northwest Salary: Competitve Type: Permanent Sector: Public Sector Job Description We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure. Therefore the successful candidate will need to be based … customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require overtime ...

United States Working time Full-time Description & Requirements Maximus is a trusted federal partner supporting mission critical programs across national security, defense, and public service delivery. Recent contract awards in cybersecurity and operational readiness underscore Maximus' role as a reliable prime for high impact government missions. Joining Maximus means … contributing to meaningful work in fast paced environments alongside professionals committed to service, accountability, and results. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability ...

United States Working time Full-time Description & Requirements Maximus is a trusted federal partner supporting mission critical programs across national security, defense, and public service delivery. Recent contract awards in cybersecurity and operational readiness underscore Maximus' role as a reliable prime for high impact government missions. Joining Maximus means … contributing to meaningful work in fast paced environments alongside professionals committed to service, accountability, and results. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability ...