501 to 525 of 1,118 Permanent Service Delivery Jobs

Job Summary: I am seeking an experienced and proactive Technical Service Desk Manager to lead my clients Service Desk operations in Newcastle. This role is pivotal in ensuring the delivery of high-quality technical support services to internal users and external clients, driving continuous improvement, and fostering a culture of excellence and accountability. Key Responsibilities: Lead and … manage the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate … resolution. Collaborate with infrastructure, application, and security teams to ensure seamless service delivery. Drive continuous improvement initiatives, including automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience More ❯

way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better. The role of a Fire Alarm Senior Service Technician represents the highest level of technical expertise and leadership in fire alarm system servicing. This is a senior position within the team, responsible for leading complex projects, providing … to plan, execute, and oversee large-scale projects involving fire alarm systems. Conduct thorough system assessments, analyze performance data, and recommend system enhancements for maximum efficiency. Emphasize safety, quality service delivery, and customer satisfaction in all service activities, demonstrating a commitment to excellence and professionalism. Serve as a subject matter expert and provide remote assistance to team … members, acting as the quality control authority for assessing their work. Prepare, review, and assess documentation related to fire alarm system installation, service, and maintenance, including installation plans, commissioning plans, testing plans, and schedules. This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned More ❯

a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you passionate about helping others and delivering outstanding service? We're looking for a Customer Service Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer-focused environment . To be considered … top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. More ❯

work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. The role of a Fire Alarm Senior Service Technician represents the highest level of technical expertise and leadership in fire alarm system servicing. This is a senior position within the team, responsible for leading complex projects, providing … to plan, execute, and oversee large-scale projects involving fire alarm systems. Conduct thorough system assessments, analyze performance data, and recommend system enhancements for maximum efficiency. Emphasize safety, quality service delivery, and customer satisfaction in all service activities, demonstrating a commitment to excellence and professionalism. Serve as a subject matter expert and provide remote assistance to team … members, acting as the quality control authority for assessing their work. Prepare, review, and assess documentation related to fire alarm system installation, service, and maintenance, including installation plans, commissioning plans, testing plans, and schedules. This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned More ❯

lead and inspire a high-performing support team within a growing software business. You’ll oversee the day-to-day running of the customer helpdesk, ensuring SLAs are met, service quality remains exceptional, and continuous improvements are implemented. This is a leadership role where your expertise, empathy, and ability to drive performance will directly impact customer satisfaction and retention. … on experience, plus bonus, pension and an excellent benefits package Requirements for SaaS Customer Support Manager 3+ years in a customer support position within a SaaS (Software-as-a-Service) company Strong leadership skills with a track record of motivating and developing teams Proven ability to manage helpdesk systems and workflows (e.g. Salesforce, Jira) Excellent problem-solving, communication, and … conflict resolution skills Data-driven approach to performance management Technical aptitude with the ability to learn new software products quickly Experience with ITIL or service management frameworks is beneficial Previous exposure to AI-powered tools is desirable Confident stakeholder management and relationship building at all levels Responsibilities for Customer Support Manager Lead and develop a team of support analysts More ❯

we have established ourselves as a trusted partner in the industry. Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team! In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and … application on our company careers page, including screening questions and a brief pre-employment test. : POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services … and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Manage inbound calls, chats, and emails with professionalism and empathy Resolve product, process, and basic technical inquiries while aiming for More ❯

of life. By integrating seamlessly with telecom, electrical, and security systems, this team enhances the resiliency and operational readiness of critical facilities. The role of a Fire Alarm Senior Service Technician represents the highest level of technical expertise and leadership in fire alarm system servicing. This is a senior position within the team, responsible for leading complex projects, providing … to plan, execute, and oversee large-scale projects involving fire alarm systems. Conduct thorough system assessments, analyze performance data, and recommend system enhancements for maximum efficiency. Emphasize safety, quality service delivery, and customer satisfaction in all service activities, demonstrating a commitment to excellence and professionalism. Serve as a subject matter expert and provide remote assistance to team … members, acting as the quality control authority for assessing their work. Prepare, review, and assess documentation related to fire alarm system installation, service, and maintenance, including installation plans, commissioning plans, testing plans, and schedules. This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

order to ensure best patient care at all times. We are looking for a candidate that can use their specialist knowledge and experience to ensure effective operational management and service delivery to support the provision of diagnostic digital services at Trust, regional, and national levels. Required to support the Imaging management team to ensure the smooth operation of … Must have a high level of communication skills and extensive experience with digital system(s) downtime and rectification of these issues. Ability to troubleshoot high-level issues and ensure delivery of high-quality user support. Ability to build successful relationships with teams from within and outside the Trust. Advise and represent the Trust in complex multi-system Digital groups … the NHS or Private practice within the UK Desirable Relevant management/project planning qualification. Knowledge Essential Evidence of a high level of analytical problem-solving skills. Knowledge of service improvement and change management. Awareness of the National/Regional Imaging agenda. Knowledge of systems & processes in relation to the production of standard operating procedures, change control and principles More ❯

strategies to support Clients business needs. The candidate will also work with the teams to establish related practices, standards, and guidelines and provide oversight and adoption support to solution delivery teams. In addition, a successful candidate will be an innovative-thinkers and passionate in their pursuit of world class technology enabled business solutions. They will also be strong leaders … into technology architectures and solutions that are enduring and of high quality. This is an opportunity for you to design and implement high-quality solutions that enable product and service delivery in support of the Client mission, strategy, goals, and objectives. You'll be surrounded by people who are like you; wickedly smart, passionate about the cloud, and … support of the organization's goals and objectives. Develop and implement solutions, based on that set of standards, patterns and processes. Developing full stack AWS Cloud solutions and continuous delivery frameworks that improve the ability of the CB IT delivery teams to efficiently deliver solutions with quality. Write complex code, building infrastructure as code, work with immutable "cloud More ❯

recurring revenues. Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities * Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' * Can Do More ❯

within the Social Housing (Regulation) Act and Building Safety Act 2022. The role will help drive a positive performance culture with a tenant centred approach. The focus on improving service delivery within the housing department will lead to increased satisfaction among tenants and leaseholders. This is an exciting role and will champion the tenants voice through the development … of tenant influence and embedding of resident scrutiny of service delivery. About you You will hold a professional housing qualification or have relevant experience in the housing sector. A high level of professionalism, excellent communication and analytical skills are essential for this role. You must also be confident and have experience in delivering high quality tenancy or customer service … place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: 30.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. More ❯

Company Overview Spry brings a unique blend of proven service delivery, scalable and agile corporate infrastructure, and the ability to recruit and retain the best and brightest in the industry to support our customers. The Spry team engages in exciting and rewarding opportunities that challenge their abilities, in an atmosphere that encourages both personal and professional growth, fostering … of Working for Us (Benefits): Medical Coverage - United Healthcare - 3 Options - Traditional - POS Choice Plus Network - HDHP - POS Choice Plus Network - HDHP - EPO Choice Network Vision Coverage - VSP - Vision Service Plan Dental Coverage - Guardian Dental - PPO Premier Plan or Value Plan Paid Holidays: Full-time employees receive 11 paid federal holidays Paid Time Off (PTO) - PTO accrural starts at … days per year Training Benefit - Annual training allowance available toward any job-related training or education 401 (k) - Multiple Fund Choices through Professional Capital Service (PCS) with a company match For our full list of benefits, please visit COVID-19 Vaccination Requirement The COVID-19 vaccination requirement stated in Executive Order 14042 and FAR 52.223-99 is currently not More ❯

Operations, you will play a vital role in maintaining and enhancing our global account management systems. Your expertise in Windows PC management and client support will ensure high-quality service delivery while optimizing operational efficiency. You will collaborate with cross-functional teams to address client needs, troubleshoot issues, and guide junior developers, ultimately contributing to the organization's … success. Key Responsibilities Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Timely Delivery Of High-Quality Solutions That Meet Client Requirements. Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets, While Ensuring Adherence To Defined Schedules And Quality Standards For All Support Activities. Create And Enhance Documentation For More ❯

Ensure compliance with industry standards and best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven experience in network project … delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management exposure. Strong problem-solving and communication More ❯

the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people … The overall purpose of this role is to evaluate the performance of our homes and recommend strategic initiatives that enhance value for money ensuring accuracy, clarity and alignment with service delivery targets and strategic goals. What were looking for We know that how we do things is just as important as what we do, so youll not only … bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

Title: Business Development Manager Location: Leeds, West Yorkshire Salary: £40,000-£45,000 OTE £90,000+ (Uncapped) + Training Budget, Private Healthcare, Pool Cars, 30 Days Holiday (rising with service), Hybrid Working We’re looking for a Business Development Manager to join a well-established, fast-growing Managed Service Provider (MSP) based in Leeds. This is a key … sales campaigns (email, LinkedIn, webinars) - Work with presales and technical teams to build tailored IT solutions - Qualify and progress opportunities using the MEDIC sales framework - Handover to project and service delivery teams for onboarding - Collaborate with marketing to refine messaging based on market feedback Requirements: - Minimum 5 years’ experience in a Managed Service Provider (MSP) or IT … in a business that truly values quality and long-term client relationships. Apply now or get in touch for a confidential conversation. Keywords: IT Sales, Business Development Manager, Managed Service Provider, MSP, Microsoft Licensing, Cloud Sales, CSP Sales, Professional Services Sales, Microsoft 365, Azure, Cyber Security Sales, Leeds IT Jobs, Hybrid Sales Role, Technical Sales, SaaS Sales, IT Solutions More ❯

will develop into a Senior Management Position. The focus will be on driving clarity, alignment, and performance across these domains. You will need to work closely with our outsourced delivery partners and internal stakeholders to ensure initiatives are well-defined, prioritised, and executed to high standards. While hands-on delivery is not the primary expectation, your ability to … Solid grasp of enterprise applications and how they support operational and strategic business functions. Familiarity with Business Intelligence (BI) tools and reporting platforms (eg, Power BI) Understanding of IT service delivery models, especially in outsourced or hybrid environments. Knowledge of data integration and interoperability between systems (eg, APIs, Middleware, data lakes/warehouses). Desirable Awareness of cloud … warehousing solutions or modern analytics stacks (eg, Snowflake, Databricks). Understanding of information security best practices and regulatory frameworks (eg, GDPR, ISO 27001). Knowledge of ITIL practices or service management frameworks. Your Experience We are looking for someone with:- Experience in a leadership or strategic advisory role across data, applications, or BI environments. Track record of working with More ❯

accurate, insightful analysis to support operational and strategic decision-making across the Trust. You'll also work closely with Business Intelligence developers and divisional teams to promote a self-service culture and ensure data integrity and quality. Flexible and part-time working arrangements will be considered for the right candidate. Main duties of the job Provide timely, accurate, and … the full lifecycle of reporting -- from requirement gathering to solution delivery. Work collaboratively with Divisional Analysts and the BI Development team to enhance and automate the Trust's self-service reporting suite. Lead on specific data and analytics projects, liaising with stakeholders and developers to plan and deliver reporting solutions using tools such as SQL, Power BI, SSRS, and … the Cheshire & Merseyside Integrated Care System. As part of the national New Hospital Programme, we're reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities More ❯