501 to 525 of 974 Permanent Service Delivery Jobs

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience. Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯

areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to … Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with … and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities, Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … mitigation or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities, Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … mitigation or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities: Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Coordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … migration or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities: Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Cordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … migration or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

is installation, you will also provide 2nd line technical support where required—assisting with escalated faults, carrying out advanced diagnostics, and supporting the wider technical team to maintain high service standards. Roles and Responsibilities Install, configure, and test network and telecoms services including broadband, fibre, SIP, VoIP, and LAN/WAN solutions Carry out fibre splicing, cable termination, and … structured cabling to required standards Conduct site surveys to assess installation requirements, infrastructure readiness, and potential challenges Liaise with the Service Delivery Coordinator to ensure correct stock, equipment, and documentation before attending site Work with network providers and third-party contractors to complete installations and resolve on-site issues Ensure installations are completed to company quality standards and … health and safety requirements Provide clear and accurate documentation of completed work, including configuration details, test results, and any follow-up actions Assist with 2nd line troubleshooting, supporting the Service Desk and Network Operations teams with diagnostics and remedial work Perform remote or on-site fault analysis for escalated customer issues, ensuring timely resolution or appropriate escalation Maintain company More ❯

is installation, you will also provide 2nd line technical support where required—assisting with escalated faults, carrying out advanced diagnostics, and supporting the wider technical team to maintain high service standards. Roles and Responsibilities Install, configure, and test network and telecoms services including broadband, fibre, SIP, VoIP, and LAN/WAN solutions Carry out fibre splicing, cable termination, and … structured cabling to required standards Conduct site surveys to assess installation requirements, infrastructure readiness, and potential challenges Liaise with the Service Delivery Coordinator to ensure correct stock, equipment, and documentation before attending site Work with network providers and third-party contractors to complete installations and resolve on-site issues Ensure installations are completed to company quality standards and … health and safety requirements Provide clear and accurate documentation of completed work, including configuration details, test results, and any follow-up actions Assist with 2nd line troubleshooting, supporting the Service Desk and Network Operations teams with diagnostics and remedial work Perform remote or on-site fault analysis for escalated customer issues, ensuring timely resolution or appropriate escalation Maintain company More ❯

their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers. TCS operates on a global scale and has over 608,985 consultants representing 152 nationalities in 53 countries. TCS established its presence in the Netherlands in 1992 and … strategies. Lead these early engagements. Turn early engagement into a 65% win rate on large, strategic and transformational SAP S/4 programs with TCS prime and leading. Manage delivery capabilities in line with an agreed budget, headcount, and service delivery obligations and objectives. Must-Have Skills Minimum 15 years of experience leading end-to-end SAP More ❯

ClearPlan is hiring consulting positions nationwide! ClearPlan was founded in 2013 and we have grown to more than 200 employees operating in over 30 states. ClearPlan provides Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. We strive for excellence and have fun along the way which is why we are …/or Spectrum deployment. Assist clients and project teams in identifying issues and troubleshooting to enhance software performance. Develop and maintain project tools and templates to ensure consistent, efficient delivery and reporting. Collaborate with internal teams to continuously improve service delivery and client satisfaction. Demonstrate high emotional intelligence in client interactions, fostering trust, managing expectations, and navigating More ❯

minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to … actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational … efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies More ❯

on virtualisation technologies and cloud-enabled platforms to deliver resilient, scalable, and secure enterprise infrastructure solutions. Responsibilities: Provide technical support in virtualisation and infrastructure services, resolving complex incidents and service requests. Design, deploy, and manage virtualisation environments across VMware, Hyper-V, KVM, and cloud-native platforms. Support migration projects from on-premises to private/public cloud platforms (AWS … and enforce backup, disaster recovery, and security best practices for virtualised environments. Apply automation and Infrastructure-as-Code (IaC) practices using Terraform, Ansible, PowerShell, or Python. Follow established DXC service delivery frameworks, standards, and compliance requirements. Requirements: Bachelors degree in Computer Science, IT, or related field, or equivalent combination of education and experience. Strong knowledge of virtualisation technologies More ❯

Technology is responsible for the operation, development and support of all technology across all areas of the local and international business. We ensure the IT strategy, architecture solutions, and service delivery are firmly aligned to business requirements and long term strategy of the group. Technology Functions Architecture and Development team - responsible for the provision of shared services including … floor. Infrastructure team - supports the operation of all production services, voice and data networks, other voice systems and desktop systems. Programme Office and Purchasing - responsible for definition, prioritisation and delivery of the annual investment portfolio as well as procurement and software licence management. IT Risk and Control - responsible for implementing and managing all technology related controls over IT and More ❯

Operations (D365 F&O) and the Microsoft Stack of Technologies. This role enables effective collaboration between technical and operational teams, ensuring that systems integration aligns with organisational goals, improves service delivery, and supports Barnardo's mission to transform the lives of vulnerable children and young people. The post holder will be key in driving process automation, maintaining data … open to offering flexible working arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are … days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner More ❯

contact for assigned client accounts, ensuring the highest level of satisfaction by maintaining proactive communication, managing renewals, invoicing, and delivery. You will work closely with internal teams to coordinate service delivery, address issues promptly, and update CRM systems consistently. Additionally, the role involves identifying new business opportunities within sectors such as healthcare, defence, and finance, using tools like … and career development. The role includes competitive remuneration, performance-based incentives, health and wellness benefits, and mentorship from experienced sales professionals. If you are motivated by delivering excellent client service, expanding business opportunities, and working within a forward-thinking organisation, this role provides an excellent platform to develop your career in an engaging and supportive setting. More ❯

together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia … be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the … end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for More ❯

play a crucial role in providing 1st line technical support for telecom and IT systems. Your responsibilities will encompass technical investigation, problem solving, and ensuring the highest level of service delivery to our clients. The engineering role will allow for up to 2 days working from home post passing probation. This will be an office based and on … Company events Company pension On-site parking Work from home Application question(s): Do you live within a 45 Minute Commuting distance of the office? (TN11 9HW) Experience: Customer service: 1 year (preferred) Licence/Certification: Full (Manual) UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯

services (Azure, M365, Intune). Collaborate with cross-functional teams to modernize legacy systems and consolidate IT environments. Act as a key contact for European technology operations, ensuring smooth service delivery and innovation. What you get from this.... Fully Remote – Work from anywhere, with occasional travel for onboarding and special projects. Generous Benefits – 25+ days holiday, matched pension More ❯

infrastructure role involving systems administration, proactive monitoring, and implementation of approved changes to ensure optimal performance across critical platforms. Youll collaborate closely with internal teams and stakeholders, contributing to service delivery and operational excellence. Whats on Offer: Salary: £50k DOE 10% DV clearance bonus 5% company bonus Benefits pack 10% employer pension, 26 days leave plus banks More ❯

managing security policies aligned with industry standards like ISO 27001, NIST, GDPR Exceptional stakeholder management and communication skills Proven ability to manage third-party vendors, define SOWs, and oversee service delivery Ability to analyse access-related risks and respond effectively during security incidents Experience in developing and enforcing governance, risk, and compliance (GRC) frameworks Nice to Have Skills More ❯

Design, implement and support Azure-based infrastructure and services across a global environment. Take ownership of cloud operations, ensuring performance, scalability, and security. Collaborate with Engineering, Security, Application, and Service Delivery teams to deliver seamless, integrated cloud solutions. Act as a technical lead on Azure projects, from infrastructure deployment to automation and optimisation. Implement and maintain robust security More ❯

core network services. Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge (Wi-Fi, VPN, LAN More ❯

and best practices. Innovation and Continuous Improvement Stay informed on emerging technologies and recommend innovative solutions to enhance eDiscovery processes. Evaluate and implement new tools and methodologies to improve service delivery. Compliance and Risk Management Ensure adherence to legal requirements, data security protocols, and regulatory standards. Job duties and responsibilities included are not exhaustive and may be supplemented as More ❯

doing Operational Strategy & Execution Develop and implement operational strategies aligned with the institution's business goals and regulatory obligations. Ensure seamless execution across core operational areas including payments, customer service, IT systems, and business continuity. Regulatory Compliance & Governance Ensure all operational activities comply with Central Bank of Ireland regulations, including SEAR and Fitness & Probity standards. Support the institution's … CEO, CFO, and other senior leaders to align operations with strategic priorities. Lead and develop high-performing operational teams, fostering a culture of accountability and continuous improvement. Customer Experience & Service Delivery Ensure operational processes deliver consistent, high-quality customer experiences. Monitor service levels, operational KPIs, and customer feedback to drive improvements. What you bring Proven experience in More ❯