526 to 550 of 985 Permanent Service Delivery Jobs

services (Azure, M365, Intune). Collaborate with cross-functional teams to modernize legacy systems and consolidate IT environments. Act as a key contact for European technology operations, ensuring smooth service delivery and innovation. What you get from this.... Fully Remote – Work from anywhere, with occasional travel for onboarding and special projects. Generous Benefits – 25+ days holiday, matched pension More ❯

infrastructure role involving systems administration, proactive monitoring, and implementation of approved changes to ensure optimal performance across critical platforms. Youll collaborate closely with internal teams and stakeholders, contributing to service delivery and operational excellence. Whats on Offer: Salary: £50k DOE 10% DV clearance bonus 5% company bonus Benefits pack 10% employer pension, 26 days leave plus banks More ❯

managing security policies aligned with industry standards like ISO 27001, NIST, GDPR Exceptional stakeholder management and communication skills Proven ability to manage third-party vendors, define SOWs, and oversee service delivery Ability to analyse access-related risks and respond effectively during security incidents Experience in developing and enforcing governance, risk, and compliance (GRC) frameworks Nice to Have Skills More ❯

Design, implement and support Azure-based infrastructure and services across a global environment. Take ownership of cloud operations, ensuring performance, scalability, and security. Collaborate with Engineering, Security, Application, and Service Delivery teams to deliver seamless, integrated cloud solutions. Act as a technical lead on Azure projects, from infrastructure deployment to automation and optimisation. Implement and maintain robust security More ❯

core network services. Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge (Wi-Fi, VPN, LAN More ❯

and best practices. Innovation and Continuous Improvement Stay informed on emerging technologies and recommend innovative solutions to enhance eDiscovery processes. Evaluate and implement new tools and methodologies to improve service delivery. Compliance and Risk Management Ensure adherence to legal requirements, data security protocols, and regulatory standards. Job duties and responsibilities included are not exhaustive and may be supplemented as More ❯

doing Operational Strategy & Execution Develop and implement operational strategies aligned with the institution's business goals and regulatory obligations. Ensure seamless execution across core operational areas including payments, customer service, IT systems, and business continuity. Regulatory Compliance & Governance Ensure all operational activities comply with Central Bank of Ireland regulations, including SEAR and Fitness & Probity standards. Support the institution's … CEO, CFO, and other senior leaders to align operations with strategic priorities. Lead and develop high-performing operational teams, fostering a culture of accountability and continuous improvement. Customer Experience & Service Delivery Ensure operational processes deliver consistent, high-quality customer experiences. Monitor service levels, operational KPIs, and customer feedback to drive improvements. What you bring Proven experience in More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

Head Resourcing are currently working exclusively with a fintech firm who are looking for a Head of IT/Cloud to lead thedesign, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best practices, and … oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all IT tools … SharePoint. Drive AI productivity and automation strategies, identifying opportunities to enhance internal efficiency Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and accesscontrol. Lead DevOps initiatives that support the software development lifecycle through More ❯

Head Resourcing are currently working exclusively with a fintech firm who are looking for a Head of IT/Cloud to lead thedesign, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best practices, and … oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all IT tools … SharePoint. Drive AI productivity and automation strategies, identifying opportunities to enhance internal efficiency Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and accesscontrol. Lead DevOps initiatives that support the software development lifecycle through More ❯

Head Resourcing are currently working exclusively with a fintech (SaaS) firm who are looking for a Senior Information Technology Manager (Cloud) to lead the design, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best … practices, and oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities, Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all … productivity and automation strategies, identifying opportunities to enhance internal efficiency and product delivery. Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and access control. Lead DevOps initiatives that support the software development lifecycle More ❯

Head Resourcing are currently working exclusively with a fintech (SaaS) firm who are looking for a Senior Information Technology Manager (Cloud) to lead the design, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best … practices, and oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities, Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all … productivity and automation strategies, identifying opportunities to enhance internal efficiency and product delivery. Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and access control. Lead DevOps initiatives that support the software development lifecycle More ❯

CPS marketing to progress campaigns (email, Linked In, SEO, events). o Generate and manage a strong pipeline of opportunities in CRM. Collaboration o Partner with CPSs engineering and service teams to ensure seamless delivery from sale to installation and aftercare. o Coordinate with CyberPower UK & Ireland on product knowledge, playbooks, and case studies. Reporting & Compliance o Maintain … of sales allowances). Full sales and technical training provided by CPS and CyberPower. Career progression in a fast-growing business with international brand alignment. Support from a full-service delivery model, including CPSs certified engineers and aftersales teams. More ❯

from our existing client base in Temenos. To achieve this, the SVDM will need to effectively demonstrate the distinct advantages of our services, emphasizing key differentiators and leveraging our delivery capabilities and partner network. Building a trusted partnership with clients, the Services Business Development Lead acts as a reliable business advisor, assisting in defining the most effective services offerings … Managers, Regional Services Directors, and Area Services Managers to ensure the establishment of profitable and efficient services offerings. OPPORTUNITIES You will assume accountability for generating and successfully concluding profitable service revenues from the established client base within the designated region. You will gain a deep understanding of each client's business, operations, and industry trends. Recognizes the client's … You will collaborate with the Services Engagement Director, Regional Services Director, and Area Services Manager to generate profitable business directly or through partners, based on projected account potential and service line capability. You will establish and maintain long-term professional relationships with client and partner managers who have decision-making authority or influence in purchasing professional services. Actively pursues More ❯

customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working to find root cause analysis. … Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead Experience Essential: A combination of data management and business knowledge to be able to translate More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Skills: SAP Time Management (Positive and Negative) - 5+ years SAP HCM On-Premise Payroll configuration - 5+ years PCRs (Personnel Calculation Rules) and Schemas - 5+ years 'Nice-to-Have' Skills: Service delivery support Business analysis and requirements gathering Software delivery full life cycle Ideal Candidate Profile: A candidate with a strong background in HR and US payroll, capable … of providing application support and participating in all stages of the software delivery lifecycle. Summary of Job Description: Support SAP Time Management and SAP HCM On-Premise Payroll configuration based on business requirements. Participate in requirement-gathering sessions and assist in preparing functional design documents (FDDs), test plans, and test execution. Collaborate with the team during User Acceptance Testing More ❯

Role: IT Technician Salary: £25k-£27k Location: Exeter - Hybrid Were working with a fantastic organisation who are looking for a Service Delivery Technician to join their in-house IT team, supporting colleagues across the business and helping to keep everything running smoothly. Youll be the person people turn to when things need fixing, updating or improving - combining your … technical know-how with your friendly, proactive approach to deliver great service every time. What youll be doing Acting as the first point of contact for IT support queries from colleagues, taking ownership and resolving issues where possible. Supporting and maintaining desktop, server, and cloud systems to keep the business working efficiently. Providing both remote and on-site support More ❯

excellent benefits including 24 days’ annual leave plus an extra day for your birthday, and access to a private healthcare package and YuLife benefits. Job Purpose: Responsible for pre delivery inspection of devices going through the workshop Managing rollouts and inputting of network information and software onto devices To be trained on refurbishing/repairing/part stripping of … 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent on Excel and have previous experience … of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High level of interpersonal skills Competency Levels More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our client … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient in More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯