526 to 550 of 1,108 Permanent Service Delivery Jobs

manages a major event, or supports a specialist operation, they depend on secure and reliable communication. Behind that lifeline sits a senior leader who ensures the technology works, the service runs smoothly, and the people using it can trust it without hesitation. That’s where you come in. As the Met’s Radio Services Senior Manager, you’ll take … a leadership role with real breadth. You’ll head up a dedicated team and manage supplier partnerships worth millions. You’ll balance risk, cost, and quality, making sure the service is not only resilient today but fit for the future. You’ll represent the Met at the highest levels, including with the Home Office, as you help shape the … future of emergency service communications. It’s a role that demands both strategic thinking and operational focus. You’ll be accountable for significant budgets, contracts, and assets, but also for ensuring the frontline gets the tools they need when it matters most. In return, you’ll join an organisation with a unique mission: to make London safer and earn More ❯

manages a major event, or supports a specialist operation, they depend on secure and reliable communication. Behind that lifeline sits a senior leader who ensures the technology works, the service runs smoothly, and the people using it can trust it without hesitation. That’s where you come in. As the Met’s Radio Services Senior Manager, you’ll take … a leadership role with real breadth. You’ll head up a dedicated team and manage supplier partnerships worth millions. You’ll balance risk, cost, and quality, making sure the service is not only resilient today but fit for the future. You’ll represent the Met at the highest levels, including with the Home Office, as you help shape the … future of emergency service communications. It’s a role that demands both strategic thinking and operational focus. You’ll be accountable for significant budgets, contracts, and assets, but also for ensuring the frontline gets the tools they need when it matters most. In return, you’ll join an organisation with a unique mission: to make London safer and earn More ❯

manages a major event, or supports a specialist operation, they depend on secure and reliable communication. Behind that lifeline sits a senior leader who ensures the technology works, the service runs smoothly, and the people using it can trust it without hesitation. That’s where you come in. As the Met’s Radio Services Senior Manager, you’ll take … a leadership role with real breadth. You’ll head up a dedicated team and manage supplier partnerships worth millions. You’ll balance risk, cost, and quality, making sure the service is not only resilient today but fit for the future. You’ll represent the Met at the highest levels, including with the Home Office, as you help shape the … future of emergency service communications. It’s a role that demands both strategic thinking and operational focus. You’ll be accountable for significant budgets, contracts, and assets, but also for ensuring the frontline gets the tools they need when it matters most. In return, you’ll join an organisation with a unique mission: to make London safer and earn More ❯

Prism is Looking for a Senior Tenable Nessus Administrator to support our customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. As a Senior Tenable Administrator, you will be responsible for the development and management More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based … role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels More ❯

This is a challenging and demanding role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Project Manager - Key Responsibilities: - Successful delivery of assigned Network IT projects, on time and on budget. - - - Projects at KHIPU are a ‘Post Sale' activity, delivering the solutions of our primary Wired, Wireless and Security partners … Services Teams. They encompass the necessary Project and Technical documentation, agreed with the customer as being the success criteria of our project delivery. - Resource planning to enable successful project delivery - Project documentation control, with an ability to provide a valuable input to project procedures and processes - Liaising with customers, suppliers and internal departments on a regular basis to execute … projects across the portfolio using an internal resource allocation system - Providing added value to existing customer relationships - Working closely with Account Managers, to ensure the correct number of professional service days are allocated to projects - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Project More ❯

Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and rewarding experience to support one of the most complex and high-profile programs within the government. Primary Job Duties & Required Experience … Engineering and Implementation of Linux Platform-as-a-Service Experience with Linux, Ruby and Python Automation of Linux service delivery System requirements capture, analysis, decomposition, and design. Analysis, design, development, deployment, and lifecycle support for innovative hardware systems and applications. Requirements generation, and independent verification and validation tools Systems engineering tools (DOORS, JAMA, JIRA, etc.) Identification of More ❯

resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and workflows, and drive continuous improvement in service delivery across our software. You will work alongside the wider teams including Customer Experience Managers, Professional Services and Products teams, to name a few. You may often be … a set of rules, we trust our people, we provide meaningful goals and we let them fly. In this role you'll bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently … met. Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing). Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. Analyse support trends and customer feedback to identify areas More ❯

to plan, execute, and oversee large-scale projects involving fire alarm systems. Conduct thorough system assessments, analyze performance data, and recommend system enhancements for maximum efficiency. Emphasize safety, quality service delivery, and customer satisfaction in all service activities, demonstrating a commitment to excellence and professionalism. Serve as a subject matter expert and provide remote assistance to team More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

If your skills, experience, and qualifications match those in this job overview, do not delay your application. Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. … This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for … circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift More ❯

ll be doing: Leading and managing a team of business system engineers, system trainers and system data experts Overseeing the digital transformation rollout of new business systems Completing the delivery of a new rostering system (Allocate) HRIS platform (iTrent) development and optimisation Evaluating other long term system replacements Enhancing and optimising key systems to maximise business benefits and efficiency … Managing service delivery provision for tickets related to business systems Driving project delivery across multiple sites, ensuring consistency and high-quality outcomes Managing vendor relationships and ensuring systems remain fully supported What you'll have: Proven experience in leading business system implementations in a multi-site environment Ability to work closely with non technical stakeholders to define … projects successfully on time and on budget Strong background in rostering solutions, HR systems and complex business applications (iTrent, Allocate, Carenotes and Nourish) would be advantageous Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

line operational activity with team leadership, process improvement, and reporting responsibilities. It combines hands-on scheduling, creative problem-solving, and strategic oversight to continuously enhance the teams capabilities and service delivery. Day-to-Day Responsibilities (All Team Members): Manage tickets and schedule client work, ensuring timely allocation of resources. Ensure all necessary information is captured in tickets for engineers … oversight. Review work completed by the team to ensure standards are met and identify opportunities for coaching and development Experience & Skills Required Experience: Proven experience in scheduling, operations, or service delivery coordination. Experience in client-facing roles or managing operational workflows. Skills: Organisational Skills: Ability to manage multiple tasks, priorities, and deadlines. Problem-Solving: Creative solutions to maximise … ensures: Smooth day-to-day scheduling and resource allocation. Balanced workloads and effective use of quiet periods to improve departmental processes. High-quality client communications and a consistently positive service experience. Timely and actionable reporting to the Technical Manager and COO. Continuous enhancement of departmental efficiency and capabilities. Positive feedback from clients and employees on the teams capability and More ❯

line operational activity with team leadership, process improvement, and reporting responsibilities. It combines hands-on scheduling, creative problem-solving, and strategic oversight to continuously enhance the teams capabilities and service delivery. Day-to-Day Responsibilities (All Team Members): Manage tickets and schedule client work, ensuring timely allocation of resources. Ensure all necessary information is captured in tickets for engineers … oversight. Review work completed by the team to ensure standards are met and identify opportunities for coaching and development Experience & Skills Required Experience: Proven experience in scheduling, operations, or service delivery coordination. Experience in client-facing roles or managing operational workflows. Skills: Organisational Skills: Ability to manage multiple tasks, priorities, and deadlines. Problem-Solving: Creative solutions to maximise … ensures: Smooth day-to-day scheduling and resource allocation. Balanced workloads and effective use of quiet periods to improve departmental processes. High-quality client communications and a consistently positive service experience. Timely and actionable reporting to the Technical Manager and COO. Continuous enhancement of departmental efficiency and capabilities. Positive feedback from clients and employees on the teams capability and More ❯

key stakeholders Supporting and managing international remote IT setups at events What We re Looking For Essential Skills & Experience: Minimum 3 years experience in IT support, ideally in a service delivery capacity Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender Experience with virtualization platforms (ideally V-Sphere and Hyper-V) Solid networking skills (switching … routing, VLANs) Confident communicator with excellent customer service skills Self-starter with strong problem-solving and analytical abilities Able to adapt quickly to a dynamic, high-pressure environment Desirable Extras: Experience with antivirus tools like Microsoft Endpoint and Huntress Catia 3DX administration Familiarity with JIRA and Confluence AV over IP (video distribution) experience Cisco networking knowledge SonicWall firewall management More ❯

key stakeholders Supporting and managing international remote IT setups at events What We're Looking For Essential Skills & Experience: Minimum 3 years' experience in IT support, ideally in a service delivery capacity Strong technical knowledge of Microsoft Server, Active Directory, Azure, and Microsoft Defender Experience with virtualization platforms (ideally V-Sphere and Hyper-V) Solid networking skills (switching … routing, VLANs) Confident communicator with excellent customer service skills Self-starter with strong problem-solving and analytical abilities Able to adapt quickly to a dynamic, high-pressure environment Desirable Extras: Experience with antivirus tools like Microsoft Endpoint and Huntress Catia 3DX administration Familiarity with JIRA and Confluence AV over IP (video distribution) experience Cisco networking knowledge SonicWall firewall management More ❯

+ commission & bonus About Global Resourcing Since being established in 1997, Global Resourcing is increasingly recognised as the go-to partner for digital, data and technology recruitment and consultancy delivery in the public and non-profit sectors. We are dedicated to finding and attracting the right digital, data and technology specialists to help shape society, and support our valued … and personality can bring fresh vitality and creativity to teams; as the bedrock of innovation. As an independent, niche and family-owned business, we care deeply about providing a service that is innovative, high quality, cost effective and ultimately successful. The role Our continued growth means that we are seeking an experienced delivery professional to support the needs … of the most high-profile search campaigns in the digital, data and technology space and, increasingly, support our customers’ growth into the AI space. As an experienced and established delivery or recruitment consultant, you will be able to undertake the following: Fostering and managing strong relationships with a wide range of stakeholders to executive level and ensuring that they More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

any other capacity under the resulting contract. They are responsible for all staffing decisions made under the execution of this contract. Recent experience overseeing end user support and IT service delivery contracts is required for eligibility for this position. Information Technology Infrastructure Library (ITIL) v4 Foundations certification is required for eligibility for this position. Required Skills: • Bachelor's … degree in computer science, Information Systems, Engineering, Business, or other related disciplines. • 5 years' experience in IT support/service management or related field. • Ability to use automated tools such as Microsoft Office to communicate and present ideas, information, and reports. • Proven leadership experience managing personnel across multiple functional task areas. • Knowledge of common information technology applications and services More ❯