Director Delivery EMEA
- Location
- United Kingdom
Strategically manage and optimize the priority of work within our backlog to ensure maximum revenue production and customer satisfaction. Collaborate with sales and technical delivery management to prioritize essential work assignments to create predictable revenue streams and minimize customer escalation. Monitor and analyze project and resource performance, identifying areas … identify and mitigate risks. Manage customer escalations and remediate issues that result in escalations. Contribute to Process Improvements: Develop and implement best practices for service delivery, ensuring efficiency, quality, and consistency across all projects. Identify and drive process improvement opportunities to remove impediments to success and enhance efficiency ...