Company Overview Spry brings a unique blend of proven servicedelivery, scalable and agile corporate infrastructure, and the ability to recruit and retain the best and brightest in the industry to support our customers. The Spry team engages in exciting and rewarding opportunities that challenge their abilities, in an atmosphere that encourages both personal and professional growth, fostering … of Working for Us (Benefits): Medical Coverage - United Healthcare - 3 Options - Traditional - POS Choice Plus Network - HDHP - POS Choice Plus Network - HDHP - EPO Choice Network Vision Coverage - VSP - Vision Service Plan Dental Coverage - Guardian Dental - PPO Premier Plan or Value Plan Paid Holidays: Full-time employees receive 11 paid federal holidays Paid Time Off (PTO) - PTO accrural starts at … days per year Training Benefit - Annual training allowance available toward any job-related training or education 401 (k) - Multiple Fund Choices through Professional Capital Service (PCS) with a company match For our full list of benefits, please visit COVID-19 Vaccination Requirement The COVID-19 vaccination requirement stated in Executive Order 14042 and FAR 52.223-99 is currently not More ❯
Job Title: Operations Coordinator Location: Durham Salary: Up to £30,000 Type: Permanent/Full-Time The Opportunity: Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things … organised, and isn’t afraid to pick up the phone, this could be the perfect fit. Key Responsibilities: Coordinate and schedule service calls and appointments for clients. Dispatch technicians for installations, repairs, or support tasks. Monitor service orders to ensure timely and accurate completion. Communicate with clients to understand their needs and provide updates. Maintain records of service calls, work orders, and customer interactions. Resolve service-related issues and escalate when necessary. Ensure compliance with company policies and industry regulations. Prepare reports on servicedelivery performance and customer satisfaction. What We’re Looking For: Experience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to stay calm More ❯
areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to … Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with … and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or servicedelivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of deliveryMore ❯
solutions that meet complex customer requirements. Due to customer requirements, successful applicants must be eligible for high-level UK Security Clearance (SC). Key Responsibilities: Lead the design and delivery of secure, scalable network solutions across enterprise environments. Act as a trusted advisor to clients, engaging directly to understand business needs and translate them into technical solutions. Drive solution … selling by identifying opportunities, shaping proposals, and presenting architectures to both technical and non-technical stakeholders. Collaborate with internal teams and partners to ensure seamless delivery of network services. Provide technical leadership and mentorship to junior architects and engineers. Troubleshoot and resolve complex network issues, considering downstream impacts on servicedelivery and client satisfaction. Required Experience & Skills More ❯
Ops, Prime Video, Partner Operations Management, Prime Video How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we … speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a … This Senior Manager role is accountable for the overall direction of the team, developing a culture of customer obsession, high performance, and high-quality partner input, leading to consistent delivery of results against organizational objectives. The Partner Operations Management (POM) team is responsible for driving a world-class partner experience through enabling partners to deliver assets of all varieties More ❯
Our client requires a BMS Service Engineer to support their servicedelivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with writing or modifying software however there will be … manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background and a good understanding of HVAC plant. Industry More ❯
health checks and floor-walking during major incidents Helping with meeting room tech setup and visitor support Managing returns, stock replenishment, and basic diagnostics Supporting internal events and identifying service improvements What We're Looking For: Strong experience with Windows OS and general PC troubleshooting Familiarity with ITSM ticketing systems Excellent communication and customer service skills Ability to … role supporting a major public sector organisation Gain exposure to a wide range of IT support tasks and technologies Opportunity to make a real impact on user experience and servicedelivery Ready to be the face of IT support in a high-profile environment? Apply now to find out more - we're happy to talk you through the More ❯
health checks and floor-walking during major incidents Helping with meeting room tech setup and visitor support Managing returns, stock replenishment, and basic diagnostics Supporting internal events and identifying service improvements What We're Looking For: Strong experience with Windows OS and general PC troubleshooting Familiarity with ITSM ticketing systems Excellent communication and customer service skills Ability to … role supporting a major public sector organisation Gain exposure to a wide range of IT support tasks and technologies Opportunity to make a real impact on user experience and servicedelivery Ready to be the face of IT support in a high-profile environment? Apply now to find out more - we're happy to talk you through the More ❯
Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive servicedelivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯
and deliver cloud-based solutions that drive efficiency and strategic value. Lead end-to-end project management for Oracle Fusion Cloud-based implementations, including critical modules such as: Pricing, Service, CRM, Project Accounting, GL, AR/AP, Fixed Assets, Inventory, BOM, Procurement (PO), and Governance Risk Compliance (GRC). Oversee the design, delivery, and optimization of cloud migrations … and enterprise application APIs (SOAP/REST). Technical proficiency with Oracle Forms, Reports, PL/SQL, APEX, and web development tools (HTML, JS, CSS). Knowledge of IT servicedelivery frameworks: PMP, ITIL, Agile, Waterfall. Strong presentation skills with the ability to translate technical concepts for non-technical stakeholders. Hands-on experience in solution architecture, data migration More ❯
Engineer (COBOL)locations: Milton Keynes, Buckinghamshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ567274 What success looks like in this role: Unisys is an IT Technology & Service provider with 37,000 employees all with a single focus: to help our customers seize opportunities, overcome challenges and succeed in the global economy. We work with large organisations … Transaction Processing (TIP/HVTIP) or similarOver and above the technical requirements for this role, we would expect the individual to be able to apply technical expertise within a servicedelivery environment and be comfortable to develop technical solutions without adversely impacting the operational effectiveness of the supported systems. You may have a good understanding of ITIL which More ❯
client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The role: As Projects Team Manager, you will be responsible for managing and directing the delivery of Projects and Governance services for a large Insured client. You will be accountable for the timeliness and quality of output provided to the Insured client and the management … working basis. What you will be doing : Ensuring processes are adhered to and reviewed to maintain best practice, drive continual improvement, operational effectiveness and client profitability. Increasing quality of service delivered by continuous and controlled improvement of processes used by the delivery teams. Analysing root cause when issues arise to identify preventative action. Implement required procedural changes to … minimize risk of recurrence. Developing and maintaining a client-specific servicedelivery and improvement plan for identified clients. Ensuring Errors and omissions are handled in accordance with agreed procedures and within appropriate timescales. Influencing direct reports to take ownership for identifying process changes and providing input to the creation of a solution. Monitoring all project income within own More ❯
and monitoring of Environmental, Social, and Governance (ESG) initiatives Drive energy efficiency, waste reduction, and other sustainable practices Liaise with external contractors and suppliers to coordinate repairs, upgrades, and servicedelivery Source cost-effective solutions for repairs and procurement without compromising safety or performance Work closely with other departments to support daily operations and improve overall property functionality More ❯
and technology stakeholders to translate IAM requirements into actionable technical solutions. Collaborating with Information Security, Data Privacy, and application development teams to embed security best practices into digital and servicedelivery platforms. Governance & ComplianceConducting audits and reviews to ensure compliance with IAM standards and regulatory requirements. Maintaining comprehensive documentation of IAM strategies, architecture frameworks, and security design patterns. More ❯
and monitoring of Environmental, Social, and Governance (ESG) initiatives Drive energy efficiency, waste reduction, and other sustainable practices Liaise with external contractors and suppliers to coordinate repairs, upgrades, and servicedelivery Source cost-effective solutions for repairs and procurement without compromising safety or performance Work closely with other departments to support daily operations and improve overall property functionality More ❯
Location: Belfast Workplace: Hybrid The opportunity: The Business Transformation Lead - Contract (12 months) will drive business and operational change to enhance the efficiency and effectiveness of client servicedelivery through digital content solutions to better support its lawyers and business professionals by optimizing content retrieval and data governance within the Firm's internal and external platforms. As part More ❯
industry standards. Support disaster recovery and business continuity planning. Automate processes using PowerShell, Power Automate and other tools. What they are looking for: Minimum 5 years IT experience, including service delivery. Strong knowledge of ITIL practices, compliance frameworks and regulated environments. Proficient in Windows Server, Active Directory/Azure AD, GPO, Hyper-V and virtualisation. Experience with Microsoft More ❯
Annapolis Junction, Maryland, United States Hybrid / WFH Options
GTSC Talent Solutions
polygraph Fourteen (14) years of relevant experience. Ability to work independently and collaboratively in a team-oriented environment. Excellent communication and interpersonal skills, with a customer-focused approach to service delivery. Experience with data replication, backup, and disaster recovery strategies in both cloud and on-premises environments. Expertise in migrating data to Microsoft 365 (M365) and OneDrive, with a More ❯
3+ years W2 Candidates Only, No C2C, USC Job Description: Our client is seeking a skilled Software Developer with strong platform experience and an interest or background in HR ServiceDelivery (HRSD). This role is an excellent opportunity to contribute to a growing ServiceNow ecosystem and support enterprise-wide digital transformation within HR. The ideal candidate brings … to): • Develop and maintain applications, workflows, forms, and system integrations on the ServiceNow platform. • Focus on HRSD modules such as Case Management, Lifecycle Events, and Employee Center. • Translate HR service requirements into scalable, user-friendly technical solutions using platform best practices. • Advise HR and HRIS stakeholders on platform capabilities and improvement opportunities. • Identify, scope, and help prioritize HR service automation and modernization initiatives. • Stay current with platform releases and contribute to the ServiceNow roadmap for HR technology. • Provide Tier 2 support for HRSD-related issues and service requests. • Create and maintain technical documentation, configurations, and user guides for internal teams. • Mentor and support HR users in adopting ServiceNow solutions, promoting platform self-sufficiency. Qualifications: • Bachelor's degree More ❯
aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯
aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯
aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯
aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯
london (city of london), south east england, united kingdom
BOSS ERP Consulting
aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯
ll be doing Leading and managing a team of business system engineers, system trainers and system data experts Overseeing the digital transformation rollout of new business systems Completing the delivery of a new rostering system (Allocate) HRIS platform (iTrent) development and optimisation Evaluating other long term system replacements Enhancing and optimising key systems to maximise business benefits and efficiency … Managing servicedelivery provision for tickets related to business systems Driving project delivery across multiple sites, ensuring consistency and high-quality outcomes Managing vendor relationships and ensuring systems remain fully supported What you'll have Proven experience in leading business system implementations in a multi-site environment Ability to work closely with non technical stakeholders to define More ❯
