601 to 625 of 1,757 Permanent Service Delivery Jobs

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital Workplace ...

high-level business and functional requirements as part scoping engagements.Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer’s requirements.Staying current on product developments/releases to a level required for demonstrations and thought/solutions … understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.In conjunction with Sales and the Delivery team, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.Oversee the quality and integration of the solution architecture, design integrity and communications ...

effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices. Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support … technical guidance and development support to the Associate, Smart Workplace. Background The Sustainability & Smart Workplace function is responsible for the strategic development and operational delivery of Smart Workplace services across the EBRD's global real estate portfolio. Working across Corporate Services, Information Technology, Security, Health & Safety, Procurement, Engineering ...

Join us as a technical service leader who thrives on solving complex challenges. You'll work at the intersection of field service and strategic consulting—delivering expert solutions, mentoring teams, and ensuring our customers' systems perform at their best.What will you do? Oversee installation, commissioning, and integration … collaboration Deliver technical consulting to sales teams and customers to identify needs and drive business growth Create detailed technical documentation and reports that support service excellence and continuous improvementWhat are the key skills for success? Predictive Maintenance — expert level; anticipating system failures and optimizing service schedules to maximize ...

Were looking for an IT Support Lead to own the delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from … second-line IT support, ensuring incidents are logged, triaged, escalated and resolved within agreed SLAs. Act as the single point of engagement at service boundaries, coordinating across network, hardware, software and vendor teams to drive issues through to resolution. Build, govern and improve automated remediation runbooks and quality gates ...

administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security … incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring ...

Senior Service DesignerLocation: London (Hybrid) | Practice Area: Product & Experience | Type: PermanentDesign with impact. Lead with empathy. Transform experiences.The RoleCapco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex … helping global organisations adopt customer-driven operating models. You'll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way.What You’ll DoFacilitate senior-level workshops and lead discovery activities to define experience design strategies.Translate user ...

Engineering department is made up of Product Owners, Business Analysts, multi-disciplinary Engineering teams (approximately 160 Software, QA and Cloud Operations engineers) and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients.Why join KPMG as Lead Software Engineer You will be a hands-on lead of a team of Software and Quality Assurance Engineers working across a variety ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology. Job Purpose The Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation … platform-centric and cloud-native operating models. Lead the establishment of a platform engineering capability, delivering an internal developer platform (IDP) that enables self-service, automation, and standardisation for engineering and product teams. Own cloud and infrastructure architecture and governance, including workload placement, vendor strategy, technical debt reduction ...

Belfast, Edinburgh, Manchester We help organisations solve complex challenges by designing and delivering better services, experiences and outcomes. We're looking for a Consultant - Service Transformation to join our growing team and help clients rethink how they serve customers, colleagues and citizens. This is an exciting opportunity to work … alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation. Your responsibilities will include: Conducting ...

Systems Engineer – Service Provider – UKIMPORTANT: Candidates must already be based in the UK with full right to work.Join Fortinet, a global cybersecurity leader with over two decades of innovation, as we continue to shape the future of secure digital transformation. Our mission is to protect people, devices and data … everywhere and we're looking for a talented Systems Engineer to help us deliver on that mission across the UK's Service Provider market.We're looking for a customer-focused Systems Engineer to support our UK Service Provider business, working alongside our sales teams to engage directly with ...

cutting‐edge technologies. Skills, Knowledge and Expertise It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business … ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages; Software development and delivery; ICT service delivery, including ITIL. Additional Requirements Must be eligible and willing to obtain UK Government Security Clearance. Key Attributes for Success Ability to engage ...

outcomes, and ensuring that ServiceNow capabilities are aligned to both client objectives and the broader ServiceNow roadmap. Working closely with senior client stakeholders, architects, delivery teams, and operational leaders, you will play a critical role in maximising platform value, enabling innovation, and ensuring the successful operation of complex, multi … client priorities. Identify opportunities to extend platform adoption into new workflows, business functions, and use cases. Drive measurable value realisation through outcome-focused delivery, ROI tracking, and continual optimisation. Maintain alignment with the ServiceNow product roadmap and champion adoption of new capabilities where beneficial. Leadership & Stakeholder Management Provide leadership ...

assets and liabilities and to meet its contractual obligations to customers across the group.Job PurposeProvide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory requirements … Group policies and standards.Lead the global application support function, ensuring consistent service delivery, incident response, problem management, and operational excellence for business-critical insurance applications.Key ResponsibilitiesLeverage experience with insurance platforms such as Origami, Salesforce, Riskonnect, and similar systemsDesign, implement, and continuously enhance the application support and IT service ...

world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. About the job The Cloud Services Delivery team is looking for a Cloud Services Delivery Manager to provide expertise in cloud industry best practices and stay up to date with … investment, while deepening your expertise across cutting-edge technologies and collaborating with some of the brightest minds in the industry As a Cloud Services Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer), provide real-time and on-demand management of assigned enterprise ...

been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.Job PurposeThe Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation of the enterprise infrastructure … towards platform-centric and cloud-native operating models.Lead the establishment of a platform engineering capability, delivering an internal developer platform (IDP) that enables self-service, automation, and standardisation for engineering and product teams.Own cloud and infrastructure architecture and governance, including workload placement, vendor strategy, technical debt reduction, and avoidance ...

commercial customers across a variety of sectors. Due to continued growth, they're looking to appoint an Operations Manager to lead their Projects and Service teams, ensuring the highest standards of customer delivery, operational performance and team development. Based from their St Albans office (approximately 80% office-based … shaping operations and supporting future growth. The Role Reporting into the senior leadership team, you'll take ownership of the day-to-day operational delivery of projects and service contracts, working closely with Project Managers, Engineers and commercial teams to ensure work is delivered safely, efficiently and profitably. ...

part of something bigger.Main Purpose of the Role & Responsibilities in the BusinessAs an EDM Support Manager, you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. ResponsibilitiesDeliveryManage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage ...

part of something bigger.Main Purpose of the Role & Responsibilities in the BusinessAs an EDM Support Manager, you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. ResponsibilitiesDeliveryManage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage ...

Role: Service Demand Planning Associate Location: Burgess Hill (Hybrid - minimum 2 days per week in the office) Hours: Full-time, Monday - Friday Pay: £15 - £17 per hour PAYE basic, excluding holiday pay/£19.89 - £22.55 per hour UMB, including holiday pay Contract: 6 months An excellent opportunity has arisen … Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill. This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning. ...

greater transparency, consistency and commercial value.Dentons Helix is Dentons' innovative, market-leading premium managed legal service. We believe we are the future of legal delivery in the areas in which we operate: bringing the quality, reach and specialist expertise of the world's largest law firm together with dedicated … tried-and-tested combination of the right people, effective processes and a wide gamut of technologies. Through ring-fenced teams and a robust delivery model, Helix enables clients to manage complex business-as-usual legal work with greater speed, transparency, consistency and commercial value.This is an exceptional opportunity ...

data capability across EMEA and EMEAPAC, and is governed through Terraform, Azure DevOps and a standardised deployment framework. The role is hands-on and service-focused. It provides the operational foundation needed to keep the platform reliable, observable, governed and ready for controlled production use. Its emphasis … platform health, support processes, quality assurance, release readiness, incident response and continual service improvement. The successful candidate will work closely with Architecture, Information Security, Service Delivery, Infrastructure, suppliers and consuming business teams to ensure platform changes are deployed safely through established CI/CD processes, supported ...

tooling to implement observability solutions, enabling the collection, analysis, and visualization of metrics, logs, and traces to support incident detection, diagnosis, and continuous service improvement. • Programming and Scripting - Ability to write and maintain code and scripts to automate tasks, build operational tools, and support monitoring, deployment, and incident response … demand • DevOps Practices - Ability to apply DevOps principles and practices, including CI/CD pipelines, containerization, and orchestration, to enable faster, more reliable software delivery and operations. • Troubleshooting - Capability to systematically identify, diagnose, and resolve technical issues across systems, applications, and networks, using analytical methods and tools to restore ...

This is a hands-on technical leadership role, combining deep expertise in Microsoft 365, Azure, security, and infrastructure with responsibility for strategy, governance, and service delivery. The position plays a key role in modernising the workplace, enhancing security posture, and driving automatic and data governance across the organisation.WHAT … OperationsProvide 3rd line support and escalation.Oversee system upgrades, patching, and maintenance.Maintain clear and accurate technical documentation.Ensure successful transition of projects into operational support. Project Delivery & Service ImprovementLead full lifecycle delivery: Discovery Design Build Test Deploy.Ensure quality, risk management, and timely delivery.Drive standardisation, automation (e.g., PowerShell), and continuous ...

seeking an experienced SC Cleared Technical Documentation Author/Service Architect for an outside IR35 contract to support the documentation and assurance of existing live services as they transition from MOD Digital & Data ownership. Working closely with technical SMEs and customer stakeholders, you will capture current service architectures … Responsibilities Produce MOD-compliant High Level Design (HLD) documents for existing live services, including Defence Gateway. Create supporting Low Level Design (LLD), operational and service documentation. Develop Business Process Guides and other supporting documentation. Facilitate workshops and interviews with SMEs and customer stakeholders to capture current-state architectures ...