601 to 625 of 1,087 Permanent Service Delivery Jobs

For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance More ❯

For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance More ❯

defensible pricing methodologies based on locality, workload, and resource analysis at MTF Parent and Child levels. Update CDM standard rates (e.g., room charges, surgical tiers) based on actual DoD service delivery costs. Serve as liaison for communicating CDM changes to MHS GENESIS Charge Services Solution Owner Team, DHA Functional Teams, and system end users. Ensure changes (e.g., pricing More ❯

peer review and brainstorming to ensure alternative views and possibilities are considered on each opportunity. Interfaces with: All areas of the business such as commercial, finance, operations, sales, solutions, service delivery country, sub-regional and Board stakeholders at all levels, including Exco and management teams. Requirements: Education, Training and Experience: Minimum of 6 years' commercial management experience in More ❯

sustainability, and vendor performance. Partner with insurance brokers and providers to manage renewals, pricing, and contracts. Lead provider relationships, partnering with senior provider contacts to proactively evolve offerings, enhance service delivery, and ensure alignment with BCG's changing needs, while positioning BCG as a leader in employee benefits innovation and best practice. Leverage strong negotiation skills to craft More ❯

the identification of potential issues that could adversely impact end user experience and take corrective action. You will also provide technical feedback on technical process issues to improve overall service delivery. Depending on mission requirements you may be called upon to perform after hours support. Basic Qualifications: • Minimum 2 years of experience in Field Support Services o Bachelors degree More ❯

problem-solving skills, the ability to work independently, and a strong understanding of security. Primary Responsibilities: • Design, configure, and maintain LAN, WAN, and cloud-based network solutions to optimize service delivery. • Monitor network performance and troubleshoot issues. • Maintain and upgrade routers, switches, firewalls, and other network devices (Cisco, Juniper, Palo Alto, etc.). • Implement and manage network security measures More ❯

be employed on the terms and conditions of the Independent Football Regulator. Please see slide 10 of the candidate pack for more information. Key Responsibilities Define and lead the delivery of architectural strategy aligned to organisational and regulatory objectives Set and embed architectural principles, standards and patterns to guide solution design across teams Provide strategic technical leadership across programmes … to-end solutions that are scalable, secure, and meet user needs Lead architectural governance and ensure compliance with digital, data and technology and GDS standards Collaborate with policy, product, delivery and data leaders to align technology with business outcomes Explore and promote the adoption of emerging technologies to drive innovation and service improvement Communicate complex technical ideas clearly … leading and mentoring development teams, ensuring alignment with architectural principles and technical best practice Skilled in identifying and resolving complex technical challenges, applying modern and emerging technologies to improve service delivery and resilience Ability to explain technical concepts clearly to both technical and non-technical stakeholders, including senior leaders Demonstrable experience influencing strategic technical decisions across programmes or More ❯

independent body i.e. no earlier than October. You will be employed on the terms and conditions of the Independent Football Regulator. Job description Key Responsibilities Define and lead the delivery of architectural strategy aligned to organisational and regulatory objectives Set and embed architectural principles, standards and patterns to guide solution design across teams Provide strategic technical leadership across programmes … to-end solutions that are scalable, secure, and meet user needs Lead architectural governance and ensure compliance with digital, data and technology and GDS standards Collaborate with policy, product, delivery and data leaders to align technology with business outcomes Explore and promote the adoption of emerging technologies to drive innovation and service improvement Communicate complex technical ideas clearly … leading and mentoring development teams, ensuring alignment with architectural principles and technical best practice Skilled in identifying and resolving complex technical challenges, applying modern and emerging technologies to improve service delivery and resilience Ability to explain technical concepts clearly to both technical and non-technical stakeholders, including senior leaders Demonstrable experience influencing strategic technical decisions across programmes or More ❯

independent body i.e. no earlier than October. You will be employed on the terms and conditions of the Independent Football Regulator. Job description Key Responsibilities Define and lead the delivery of architectural strategy aligned to organisational and regulatory objectives Set and embed architectural principles, standards and patterns to guide solution design across teams Provide strategic technical leadership across programmes … to-end solutions that are scalable, secure, and meet user needs Lead architectural governance and ensure compliance with digital, data and technology and GDS standards Collaborate with policy, product, delivery and data leaders to align technology with business outcomes Explore and promote the adoption of emerging technologies to drive innovation and service improvement Communicate complex technical ideas clearly … leading and mentoring development teams, ensuring alignment with architectural principles and technical best practice Skilled in identifying and resolving complex technical challenges, applying modern and emerging technologies to improve service delivery and resilience Ability to explain technical concepts clearly to both technical and non-technical stakeholders, including senior leaders Demonstrable experience influencing strategic technical decisions across programmes or More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join our … UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will include: Leading, mentoring … a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience leading customer support or service delivery teams in a fast-paced, customer-focused environment. Strong background in ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture and More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth and … efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You'll Bring You're a proven engineering leader who's transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you're at your best in high-growth, ambiguous, fast-paced environments. … We're looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee ticket quality, contribute to training and … onboarding, and drive continual improvement. You work core business hours with participation in the on-call rota, ensuring consistent service support for customers and operational continuity across teams. Key Responsibilities • Incident Investigation and Response - You take ownership of escalated incidents, performing detailed investigations and, when necessary, stepping into first-line triage to guarantee prompt alert handling and escalation. • Team … team members, and coordinate internal training to drive skill development and reinforce SOC best practices. • Continual Improvement - You identify opportunities to optimise workflows, enhance detection logic, and contribute to service-improvement initiatives across the SOC, including backlog reduction, knowledge-base expansion, and feedback loops from lessons learned. • Customer Communications - You provide timely incident updates and lead bridging calls with More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/… installations, as well as basic network/server troubleshooting and administration. Your knowledge of End User Compute technologies will be critical to this role through our Device Lifecycle Management service where you will build and deploy Laptops, Desktops, Mobile Phones, and other specialist use equipment across the customer estate. This will include travel to various other customer locations. You … and work unsupervised. Assesses risks effectively and the implications of your actions/advice to Littlefish and the customer. Prioritises tasks to achieve SLAs. Desirable: Working within a Managed Service Prover (MSP) What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over More ❯

major digital transformation. With a strong reputation and a values-driven culture, this not-for-profit entity supports a diverse membership base and is committed to innovation, collaboration, and service excellence. Your new role As the organisation's first Head of IT, you'll shape and deliver a long-term IT strategy aligned with business priorities and digital transformation … a senior IT leadership role, ideally within a small/medium-sized business or not-for-profit environment * Proven track record of leading IT transformation, simplifying infrastructure, and improving service delivery * Strong understanding of system integration, data governance, and cybersecurity * Experience managing internal IT teams and external vendors/service providers * Strategic thinker with a hands-on … approach to delivery * Skilled communicator, able to engage both technical and non-technical audiences * Strong project management skills and experience in change delivery * Positive, solution-focused mindset aligned with organisational values * Full UK Driving Licence and access to a vehicle for travel if required What you'll get in return * Hybrid and flexible working * 30 days holiday plus More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … positioning that keep IRIS ahead of the market. Youll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. This is a chance to work on multiple projects that will directly improve service delivery, workforce efficiency, and patient outcomes. This role goes beyond strategy. The organisation is looking for someone who can design and deliver pilots, validate impact, and scale solutions … AI-enabled projects from pilot to full adoption Driving measurable benefits such as efficiency, workforce enablement, and improved decision-making Establishing programme governance and supporting the PMO to build delivery capability Partnering with directors, senior leaders, and technology providers to embed solutions effectively Engaging clinical and operational teams in change and adoption Mentoring junior project managers and supporting skills … the ability to influence at board and senior leadership level Familiarity with integration platforms, digital tools, or AI-driven solutions Knowledge of governance, data protection, and risk management A delivery-focused, collaborative approach that builds structures and brings people with you Desirable: Background in healthcare, NHS or wider public sector transformation Experience in building or contributing to a PMO More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … keeps our client ahead of the market. You’ll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯