651 to 675 of 1,108 Permanent Service Delivery Jobs

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery … ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to … necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident Information * Manage the progression and closure of other lower priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery … ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to … necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident Information * Manage the progression and closure of other lower priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools More ❯

of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Join our EY Assurance service line within the FSO (Financial Services Office) Labs team, where we develop advanced technologies in AI, automation, and data analytics for the financial services industry. You will join a … enabled solutions, working across multiple teams and industries to solve complex problems and improve audit efficiency and quality. Skills and attributes for success Integrate AI technologies to enhance audit service delivery and solve client challenges Build user-centered applications that combine business insights with technology expertise Develop software strategies based on industry trends and best practices Assess the More ❯

information will be crucial in empowering clients to make informed decisions about their network infrastructure. Success in this role means not only meeting but exceeding client expectations through attentive service delivery and proactive problem-solving. * Work closely with clients to understand their technical requirements and design tailored fibre network solutions that meet their unique business needs.* Provide expert … offering ongoing technical support before, during, and after project delivery.* Contribute to the continuous improvement of sales strategies by gathering market intelligence and sharing insights with colleagues to enhance service offerings.* Participate in the deployment of new systems and applications supporting both network infrastructure and customer environments according to best practices.* Create clear technical documentation and diagrams that communicate More ❯

IT Service Desk Analyst - Surrey (Hybrid, Permanent) Salary: £34,000-£43,000 | Immediate Start We are seeking a skilled and customer-focused IT Service Desk Analyst to join our busy IT team in Surrey. This permanent role offers a hybrid working model and the opportunity to support IT services across a dynamic environment, delivering excellent technical support and … support for Windows 11, Microsoft Office/Office 365, Active Directory, SCCM patching, and account administration. Log, categorise, prioritise, and resolve incidents in line with ITIL best practices and Service Level Agreements. Collaborate with colleagues, third parties, and other teams to resolve issues efficiently. Participate in Change Management, Problem Management, and project work as required. Maintain accurate documentation, asset … and regulatory compliance (SOX). Support office moves, technical upgrades, and the development of productivity tools such as Microsoft Power Apps. Contribute to continuous improvement of IT processes and service delivery. Requirements: 5+ years' Service Desk or IT support experience in a busy environment. Strong knowledge of ITIL processes and practical application. Proven expertise in Windows 11 support More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code More ❯

Free Flu Jabs: Keep healthy during flu season Sick Pay: Financial security when you need it most Yearly Salary Reviews: Ensuring your compensation reflects your hard work Death in Service Payments: Providing extra peace of mind for you and your family Key Responsibilities: Support the design, implementation, and integration of cutting-edge digital applications Assist in consolidating multiple systems … into a streamlined Information Management System Collaborate with operational and IT teams to develop innovative digital solutions that enhance service delivery and user experience Troubleshoot technical support issues, ensuring minimal disruption to critical services Provide expert technical input to customers and third-party stakeholders Maintain comprehensive documentation of integration service processes and best practices About You: We More ❯

Free Flu Jabs: Keep healthy during flu season Sick Pay: Financial security when you need it most Yearly Salary Reviews: Ensuring your compensation reflects your hard work Death in Service Payments: Providing extra peace of mind for you and your family Key Responsibilities: Support the design, implementation, and integration of cutting-edge digital applications Assist in consolidating multiple systems … into a streamlined Information Management System Collaborate with operational and IT teams to develop innovative digital solutions that enhance service delivery and user experience Troubleshoot technical support issues, ensuring minimal disruption to critical services Provide expert technical input to customers and third-party stakeholders Maintain comprehensive documentation of integration service processes and best practices About You: We More ❯

Type: Full-time Salary: £45,000 - £55,000 + commission About the Role We are looking for a driven Account Executive to fuel growth by acquiring new customersprimarily Managed Service Providers and enterprise organisationswhile positioning our offering as a high-value outsourced integration service. This is more than a traditional sales role: its about building meaningful relationships and creating … not just a product Navigate complex buying committees using a consultative, value-based approach Manage the full sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross … ensure customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What Were Looking For Required: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM More ❯

act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you’ll play a key role in ensuring excellent service delivery, compliance, and continuous improvement. What You’ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯

act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you ll play a key role in ensuring excellent service delivery, compliance, and continuous improvement. What You ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯

act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you'll play a key role in ensuring excellent service delivery, compliance, and continuous improvement. What You'll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯

act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you’ll play a key role in ensuring excellent service delivery, compliance, and continuous improvement. What You’ll Do: Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and … Experience managing or supervising a small team or support function. Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships. Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments. Experience within the education sector, particularly with Student Information More ❯

Full-time Salary: £45,000 - £55,000 + commission About the Role We are looking for a driven Account Executive to fuel growth by acquiring new customers—primarily Managed Service Providers and enterprise organisations—while positioning our offering as a high-value outsourced integration service. This is more than a traditional sales role: it’s about building meaningful relationships … not just a product Navigate complex buying committees using a consultative, value-based approach Manage the full sales cycle from qualification to close, including negotiation and smooth handover to delivery Market Intelligence & Collaboration Stay informed on industry trends, competitor offerings, and developments in SaaS and IT service management Share insights with marketing, product, and leadership teams Partner cross … customer success from day one Maintain a healthy pipeline using CRM systems and established sales playbooks What We’re Looking For Required: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring revenue value Ability to manage complex, multi-stakeholder sales cycles with long-term engagements Familiarity with CRM More ❯

business ensuring a high level of data integrity through collaboration with the Commercial team. Ensure collaborative and effective communication with critical teams including customer support, customer success, implementation, customer service delivery and product. Design Sales technology roadmap and influence investment Implement a Rhythm of business for the commercial team that creates consistencyas the business grows Over time collaborate … highest standards of discretion and integrity. Strong with managing structured and unstructured data to provide insights. Excellent collaborator and experience working cross business including with Finance, Customer success and Service Are a strategic thinker with a hands-on approach. Compensation? Salary & Bonus: Dependent on experience, and skills Benefits at Conferma At Conferma we understand that our people are what More ❯

alignment with the Global Digital Transformation (DX) strategy, regulatory compliance framework, and overall quality assurance standards. This role collaborates with cross-functional Global DX teams to ensure seamless, compliant service delivery and oversees resource planning for GDX global and regional projects requiring Validation services and Technical Lead assignments. Responsibilities Oversee and manage a team of Validation Leads and … Annex 11); possess a strong understanding of IT system architecture and cloud-based environments. Manage third-party vendors, system providers, and validation partners to ensure compliance, contract fulfillment, and service excellence. Oversee global project budgets to ensure cost-effective solutions that meet compliance and technical standards; drive vendor assessments, audits, and performance evaluations. Qualifications Successful candidates will be able More ❯

complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo. The … . In particular, you'll: lead a panel of IT and outsourcing commercial contract experts (currently 9 contractors) which supports all Monzo entities globally. manage the demand into and delivery by the panel of first rate commercial contract services including expert drafting, review and negotiation of complex, high-value agreements with a particular focus on IT and outsourcing agreements … projects. You read a job profile and not only spot two areas of duplication in the drafting but you are already wondering how you might evolve the role and service delivery using technology. You have a dynamic and entrepreneurial approach and are comfortable with the ambiguity of a fast-paced and rapidly-evolving environment. You are proactive, take More ❯

underpin DCC's testing capability. As Test Governance Manager, you will manage a team including a Test Governance Lead and Test Operations Leads. Together, your team will oversee the delivery of services spanning test governance, test operations, stakeholder advisory boards, regulatory compliance, people planning, and financial administration. What will you be doing? Test Governance & Operations Coordinate DCC's engagement … reporting, forecasting, and identifying areas for cost/value optimisation. Data & Insights: Proven ability to analyse complex datasets and drive informed decision-making. Customer Operations: Strong track record of service delivery and managing stakeholder expectations through SLAs. Programme & Project Management: Able to independently coordinate multiple, interdependent activities. Continuous Improvement: Familiar with structured problem-solving and change implementation. Stakeholder More ❯

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Programme Manager on a contract basis. The successful candidate will be working with a Telecoms end client across the mobile network programmes. Responsibilities: Lead the end-to-end delivery of the New Ways of Working transformation programme … translate technical requirements into business outcomes. Partner with senior stakeholders across technology, operations, and product to design and implement sustainable organisational and cultural change. Develop programme governance, roadmaps, and delivery frameworks to ensure transparency and accountability. Manage budgets, risks, dependencies, and resource allocation to ensure successful programme execution. Coach and influence senior leaders and teams on agile practices, collaboration … or ways of working). Excellent stakeholder management and communication skills, able to engage at C-suite and technical team level. Strong understanding of telecoms networks, IT systems, and service delivery models. Hands-on experience with Agile, SAFe, or other scaling frameworks desirable. Ability to manage multi-million-pound budgets and complex delivery portfolios. More ❯

needed. Troubleshoot Call Manager and network device issues, escalating to Cisco TAC only when internal resources are exhausted. Conduct end-to-end device testing to validate network functionality and service readiness. Compliance and Documentation Assist in maintaining local accreditation packages for SIPRNet and VoSIP infrastructure. Ensure design and installation of structured cabling are certified by a Registered Communications Distribution … committed to making ActioNet a great place to work and continue to invest in our ActioNeters. Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence. Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation. ActioNet More ❯

and implements plans and design proposals for high-impact IT solutions and their use involving leading-edge technologies and methods, considering key factors such as their long-term effectiveness (service delivery and cost), practicality, technical limitations, criticality, and coordinates with Headquarters. Leads or contributes to designs applied to all aspects of servers and related infrastructure prototypes and eventual … Server/Storage environments. Ensure changes are well-documented and communicated. Vendor Management: Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements. Customer Support & Project Coordination (25%) Evaluate/handle customer request based on agreed roles & responsibility Act as a liaison for tasks/project execution between customer, project team More ❯

by capturing requirements Responsible for the creation and maintenance of the resulting analytic dashboards Experience integrating diverse data streams Establishes data standards and acts as custodian of IT and service delivery data sets and streams Experience in analyzing complex networks and systems Experience in analyzing log data from various network components and operating systems Knowledge of the complex More ❯

a dynamic legal innovation team in central London. This is a fantastic opportunity to work at the intersection of law and technology, helping to shape the future of legal service delivery in a leading London-based firm. Experience Required: Proven experience in legal technology or legal operations, ideally within a law firm in a similar role/Business More ❯

process and application requirements. Minimum of 7 years of experience with case management system development Bachelor's degree Pega System Architect Certification Pega 8 experience Previous Consulting or client service delivery experience Specialization in functional area (CRM, deployment, etc.) or industry domain expertise Proven success in contributing to a team-oriented environment Proven ability to work creatively and More ❯

complex solution architectures, define requirements, and author design documentation and related technical artifacts that drive current and future program results, improving efficiency within the program and delivering improvements to service delivery to the customer, while working closely with the Chief Architect, engineering leads, and customer stakeholders. The Solution Architect will own solution design, engaging with all technical teams More ❯