726 to 750 of 1,077 Permanent Service Delivery Jobs

prestigious organisation. As Director of Technology, you will report directly to the Business Director and sit on the Senior Leadership Team, ensuring that digital and technology capabilities enable the delivery of exceptional experiences. You’ll lead the creation of a three-year technology roadmap and drive a culture of innovation that transforms legacy systems into future-ready platforms. You … structure with your stamp. What you’ll be doing Setting and delivering a forward-looking technology strategy aligned with long-term goals. Overseeing business-critical systems implementation and ongoing service reliability. Leading, hiring, and developing senior technology leadership, embedding accountability and growth. Acting as the organisation’s technology ambassador across internal and external forums. Introducing scalable governance, service delivery, and change management processes. Driving measurable value from technology investments, ensuring commercial focus and return. Championing a collaborative, ‘one team’ approach across the business. We’re looking for an experienced leader who has: Previous experience of working within large multi-site organisation and driving service improvements at scale Experience within B2C environment, or preferably organisations who More ❯

Junction, MD area. The Account Support Manager (ASM) is responsible for a range of technical and managerial functions delivered on-site to customers. This role focuses on overseeing hardware service delivery, installation, and configuration within customer environments. The ASM addresses issues related to business systems, networking, and applications across standard industry servers as well as specialized or complex … clustered setups. The position entails both reactive and proactive activities in line with Service Level Agreements (SLAs) to ensure customer satisfaction and loyalty. The ASM provides direct, post-sales technical support to address both reactive and proactive customer needs, maintaining high levels of satisfaction by aligning business and technical solutions, clarifying customer requirements, and ensuring they are effectively met. … technical knowledge to design and scope multiple deliverables across a number of technologies. - Has demonstrated innovation and communication of new deliverables and offerings. - Has led the team in the delivery of multiple deliverables across multiple technologies. - Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise. - Has contributed to the design More ❯

Job summary Were looking for a dynamic and experienced Digital Project Manager to join our Primary Care Team at Leicestershire Health Informatics Service (LHIS). This is an exciting opportunity to lead digital transformation projects across Leicester, Leicestershire, and Rutland, supporting GP practices and system partners to deliver innovative, patient-focused solutions. You'll be responsible for the end … Main duties of the job To manage one or many primarily IT projects with supporting training and change functions within HIS delivering to the client organisations, co-ordinating the service offered by the specialist teams and external suppliers. To ensure that projects are delivered seamlessly within a single programme of work along complete care pathways between healthcare sectors to … serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours More ❯

annumA forward-thinking housing provider is seeking an experienced Housing Performance and Systems Officer to join their performance and insight function. This role plays a vital part in supporting service delivery through system optimisation, performance reporting, and supporting the implementation of a new housing IT system.This is a great opportunity for someone analytical and proactive, with experience in … data management, project support, and system administration within a housing or public sector environment. Key Responsibilities Develop and implement SMART KPIs to measure and monitor service performance Maintain and update Power BI dashboards and produce management reports Support and train staff on the effective use of housing IT systems Assist with the implementation of a new housing system, including … to staff and lead user forums to improve system use and reporting standards Prepare and maintain project documentation such as project plans, RAID logs, and highlight reports Liaise with service leads, ICT, and suppliers to resolve system or data issues Ideal Candidate Profile: Strong understanding of housing data and performance frameworks Excellent Excel and data analysis skills; confident with More ❯

before scheduled install dates Perform underground works such as slot trenching or managing Openreach ducting Execute overhead fibre feeds from Truespeed/Openreach poles and ensure safe, coiled fibre delivery Identify and escalate blockages, civils requirements, or tree obstructions Assist install teams when needed to ensure successful service delivery Maintain tooling, vehicles, and equipment in safe working … rope, or cable pulling and subducting activities Ensure correct equipment is used on every job Complete all required company forms and reports accurately and on time Deliver excellent customer service and manage expectations effectively What You'll Need Hands-on fibre installation experience (essential) Familiarity with Openreach UG/OH specs, including S,L&G Comfortable working at height More ❯

before scheduled install dates Perform underground works such as slot trenching or managing Openreach ducting Execute overhead fibre feeds from Truespeed/Openreach poles and ensure safe, coiled fibre delivery Identify and escalate blockages, civils requirements, or tree obstructions Assist install teams when needed to ensure successful service delivery Maintain tooling, vehicles, and equipment in safe working … rope, or cable pulling and subducting activities Ensure correct equipment is used on every job Complete all required company forms and reports accurately and on time Deliver excellent customer service and manage expectations effectively What You’ll Need Hands-on fibre installation experience (essential) Familiarity with Openreach UG/OH specs, including S,L&G Comfortable working at height More ❯

and building long-term relationships based on trust and value. We are now hiring for a Head of Customer Excellence to lead the customer-facing strategy, ensuring world-class service delivery and continuous improvement across all touchpoints. THE HEAD OF CUSTOMER EXCELLENCE OPPORTUNITY: As Head of Customer Excellence, you will play a pivotal role in shaping the customer … innovation and best practice. KEY RESPONSIBILITIES: Develop and lead the Customer Excellence strategy , ensuring alignment with overall business objectives. Drive customer satisfaction, retention, and loyalty through proactive engagement and service improvement initiatives. Lead, inspire, and develop a high-performing customer experience team. Analyse customer feedback and data to identify trends, issues, and opportunities for improvement. Collaborate with sales, operations … and product teams to optimise processes and deliver seamless customer journeys. Establish and track key performance metrics to measure customer satisfaction and service efficiency. Act as the voice of the customer within the business, influencing decision-making at all levels. YOUR KEY SKILLS: Required Skills & Qualifications: Proven experience in senior customer experience, client services, or customer success leadership . More ❯

Job Overview for Customer Services We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently. Responsibilities Handle incoming customer inquiries with … products, services, and policies. Analyse customer issues to provide effective solutions and enhance satisfaction. Maintain detailed records of customer interactions through data entry. Collaborate with team members to improve service delivery and customer experience. Follow up on customer feedback to ensure ongoing satisfaction. Skills Excellent phone etiquette, demonstrating professionalism in all communications. Strong IT and analytical skills to … data entry with attention to detail for accurate record keeping. Ability to upsell products effectively while maintaining a positive customer relationship. Join us as we strive to deliver exceptional service and support to our valued customers! Job Types: Full-time, Permanent Schedule: Monday to Friday No weekends Work Location: In person More ❯

including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects … Proven ability to manage customer accounts and their associated sales revenue. Strong commercial acumen, a track record of profitable new business, and a commitment to high levels of customer service, along with a full UK driving licence. Degree qualified or proven sector experience in business development and sales in industrial services or hazardous wastes management. Personal skills The Business More ❯

Lancashire (hybrid 2 days per week on-site) Salary: £50,000-£55,000 Industry: Smart Supply Chain and Lifecycle Management About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they … of national and regional clients, many of whom rely on their services as a critical part of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront … to turn data into practical business solutions. Bonus: exposure to DBT, Fivetran, Python, Git, data governance, or machine learning techniques. Perks & Benefits: 2 x basic annual salary Death in service 8% pension(5% employee) 25 days holiday plus bank holidays What happens next? One of our Recruitment Consultants will be in touch and inform you if youve been successful More ❯

You'll work across several enterprise-level programmes, including a major Body Worn Video (BWV) Project aligned with a national rollout, as well as other initiatives that are reshaping service delivery across the country. As a PMO Analyst, you will: Deliver accurate and insightful analysis across the full project lifecycle Support governance, reporting, and assurance for transformational change … Enable informed decision-making for senior leadership Contribute to the successful delivery of national programmes Benefits Include: 25 days annual leave + 11.5 public/privilege holidays (rising to 30 days after 4 years) Generous Civil Service Pension (employer contribution averaging over 28.97%) Flexible working hours and a family-friendly approach Cycle to Work Scheme and Season Ticket More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯

maintenance services as part of a major UK defence contract. Their mission is to ensure safe, efficient, and high-quality services that support operational readiness and the wellbeing of service personnel and their families. They are committed to putting customers and families first, ensuring that every service, whether a reactive repair or a major project is completed safely … standards within a high-profile and nationally significant contract. The role combines operational engagement with strategic improvement, offering variety, autonomy, and the chance to make a real difference to service delivery More ❯

focused troubleshooting with in-depth system and application administration, ensuring a seamless experience across both internal and externally facing applications. This position combines a broad technical skillset with a service-oriented mindset , supporting not only end-user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding … and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous improvement through collaboration with colleagues, suppliers, and the wider Digital team. Responsibilities Provide first - and second-line technical support to both internal … and external users across hardware , software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution More ❯

focused troubleshooting with in-depth system and application administration, ensuring a seamless experience across both internal and externally facing applications. This position combines a broad technical skillset with a service-oriented mindset , supporting not only end-user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding … and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous improvement through collaboration with colleagues, suppliers, and the wider Digital team. Responsibilities Provide first - and second-line technical support to both internal … and external users across hardware , software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution More ❯

focused troubleshooting with in-depth system and application administration, ensuring a seamless experience across both internal and externally facing applications. This position combines a broad technical skillset with a service-oriented mindset , supporting not only end-user devices and infrastructure but also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding … and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous improvement through collaboration with colleagues, suppliers, and the wider Digital team. Responsibilities Provide first - and second-line technical support to both internal … and external users across hardware , software , applications , and digital services via the service desk, phone, and in-person support. Support external users of RSSB’s public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution More ❯

a leading UK Managed Connectivity Solutions provider, is seeking a highly driven Business Development Manager. This role is central to driving new business growth across Connectivity, Networking, Secure Access Service Edge (SASE), and Unified Communications & Experience (UC&X) solutions. The successful candidate will identify and secure new opportunities, build lasting client relationships, and position the company's innovative solutions … requirements. Market & Competitor Analysis - Monitor industry trends, competitor activity, and market shifts to shape and refine sales approaches. Collaboration - Work closely with internal teams, including pre-sales, marketing, and service delivery, to ensure a seamless and positive customer experience. Pipeline Management - Manage and maintain a robust sales pipeline using CRM tools, providing accurate forecasts and performance reports to … successfully at all levels. Persuasive, diplomatic, and commercially astute with strong decision-making ability. Creative thinker with the ability to generate and follow through on new ideas. Strong customer service orientation and relationship management techniques. Qualifications & Technical Competence Degree-level education or equivalent (ideally in a relevant discipline). Proficiency with CRM tools (Salesforce preferred) ECS Resource Group are More ❯

growing fire and electrical companies in the South-East of England. RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years’ experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. Job Role for an Administrator … established but fast-growing company and you fulfil the criteria set out below, please get in touch. Provide effective administrative support to the whole company structure to enable excellent service delivery for our clients Play a role in the efficient operation of the team ensuring maximum flexibility to meet changing demands Answer telephones, and deal with all telephone More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design … accessibility standards Code low-fidelity or functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design … accessibility standards Code low-fidelity or functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

and support a small in-house team. What You'll Do Own and stabilise BAU for on-prem infrastructure, networks and legacy apps, ensuring availability, performance and security. Lead service delivery and suppliers; coach a core team of 5 to clear priorities and measurable SLAs. Uplift governance and compliance (GDPR); progress Cyber Essentials Cyber Essentials Plus and lay … be hands-on when needed. Strong Microsoft 365/Azure and SaaS know-how plus deep on-prem experience; able to discuss code/integrations and data flows. Proven service, supplier and budget management with clear, commercial stakeholder communication. Security-first mindset with experience hardening estates and preparing for certifications. Why Join Shape BAU and help architect a modern More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

where you'll provide technical direction, client-facing strategy, and design assurance across large, complex accounts. You'll act as the Operational Design Authority, ensuring solutions are aligned with service line strategy, industry standards, and client needs. This role is not purely project-focused - you'll be working at the intersection of technology, strategy, and operations, influencing both technical … network services within managed services accounts Provide technical leadership and strategic guidance to clients and stakeholders Lead during major incidents, working with business and technical leaders Oversee adherence to service line strategy, standards, and practices Manage relationships across internal and external stakeholders, aligning solutions with commercial and contractual requirements What You'll Bring: Strong background as a Network/… Domain Architect in a managed services environment Experience as a Service Line Design Authority across large accounts, bids, or transitions Understanding of contracts and commercials in service delivery Ability to lead incident response and engage with senior stakeholders Client-facing consulting skills with a focus on technology strategy Technical expertise required: Cisco ACI software-defined networks (multi More ❯

satisfaction and retention Identify new business opportunities within existing accounts Promote a wide range of technology, telecoms, and managed services solutions Work closely with internal teams to ensure smooth service delivery Achieve sales targets and KPIs while delivering excellent customer service Ideal Candidate: Previous experience in account management or business development Background in IT, Telecoms, Connectivity, or More ❯

Cloud WAN, and migration from MPLS to cloud-based solutions . As the leader of a global networking team, you'll define strategy, shape the technology roadmap, and oversee delivery of cutting-edge networking services. You'll work closely with technology partners and internal stakeholders to ensure solutions are secure, resilient, and aligned with business goals. Key Responsibilities Lead … AWS) and integrate them into services. Collaborate with cross-functional teams to deliver high-performing, future-ready networks. What We're Looking For 10 years' experience in networking, including service delivery in an MSP environment . Strong track record of leading and developing global, matrix-managed teams. Proven experience with SD-WAN, Cloud WAN, and MPLS migration projects. More ❯