76 to 100 of 1,792 Permanent Service Delivery Jobs

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management … experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. You will More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the … evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence More ❯

If you have exceptional communication skills, can build strong stakeholder relationships as well as evolve strategies that make a difference to service delivery, then the NHS Business Services Authority has an opportunity for you. You will need to be able to plan, coordinate and lead on service related activity across multiple business areas, motivating teams who are … not in your direct line management. You will deliver high-quality customer service and provide service reporting across our stakeholder groups. You will need to be driven, have the ability to manage multiple workstreams and champion continuous improvement. This role is open to both sites in Newcastle Upon Tyne and Fleetwood. What do we offer ? o 27 days … leave (increasing with length of service) plus bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Active wellbeing and inclusion networks o NHS Car lease scheme o Access to a wide range of benefits and high street discounts! Main More ❯

Service Delivery Manager - ServiceNow Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US The Opportunity: Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a ServiceNow Service Delivery … in support of the EITaaS contract for the United States Air Force. Responsibilities: Provide effective leadership to a team of architects, developers, business analysts, and testers focused on meeting service commitments to federal customers and program mission partners. Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, ensuring a positive customer experience More ❯

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos, we … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish More ❯

What You'll Be Working On: ️ Leading and managing the end-to-end IT service delivery for internal and external clients ️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices ️ Overseeing incident, problem, and change management processes to ensure high-quality service levels ️ Managing relationships with key stakeholders and acting as the … point of contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL practices and service management processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream , we're not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched by … we've been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We're growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You'll join a highly capable team of engineers and service professionals, all … driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You'll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service changes More ❯

realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Summary As a member of the Support Service Management team, we provide personalised support services to our Ultimate Support customers. The SSM is a critical role included as part our customer facing team for our Ultimate customers … focussing on a personalised support service that provides clear customer communications, regular updates, insights, and guidance in collaboration with our Technical Account Managers. A Support Service Manager (SSM) will coordinate and collaborate with customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with improved transparency during … issue resolution, regular support experience data and trend analysis, personalised updates during any critical service outage as well as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success teams and Adobe Consulting Services organizations. What You will Do Key aspects of this role include More ❯

Senior Service Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Service Performance Management Analyst designs, executes and interprets past and real-time data to identify trends, reconcile inconsistencies, and make recommendations to … improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Service Performance Management Analyst, you will: • Design, develop and maintain dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers • Integrate Tableau with various data sources … their relevance to operational issues • Produces finished analysis products which are suitable for presentation to senior leadership with little or no oversight or review • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance • Use data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct More ❯

Project Manager (Managed Service) page is loaded Project Manager (Managed Service) Apply locations Hendon, Greater London, United Kingdom Enigma time type Full time posted on Posted 8 Days Ago time left to apply End Date: April 1, 2026 (30+ days left to apply) job requisition id REQ566222 What success looks like in this role: Unisys is an IT … Technology & Service provider with 37,000 employees all with a single focus: to help our customers seize opportunities, overcome challenges and succeed in the global economy. We work with large organisations across Financial Services, Communications, Media, Commercial, Transportation and the Public Sector, and our rich portfolio of business solutions includes consulting, systems integration, outsourcing, network services and security, leading … an individual to join our team that provides support and development to our Command and Control services. In particular, this would focus on the project management and aspects of service management. The role would include providing day-to-day project management and support of the teams providing the existing services and software enhancements as defined by our client. You More ❯

Job Title Location: Hybrid (Hubs in Oxford & Bristol) The Role As a Delivery Manager at Imaginera, you are responsible for the successful management and delivery of client projects, which will enable business transformation within financial institutions. You will use a wealth of project management experience and knowledge, including both waterfall and Agile, to manage projects and client relationships … stakeholders (both internally and externally) to keep our teams and our clients happy and fully informed through every step of the project. Responsibilities & Experience Drive end-to-end project delivery within a SaaS organisation. Lead cross-functional teams, planning and delivering complex projects and business change to our (re)insurance clients. Acting as a Scrum Master as and when … required. Work with hybrid agile/waterfall process including coaching and continuous improvement and can identify the best processes and delivery methodology to use. Gain enough knowledge about the (re)insurance industry and our Orca platform to effectively handle day-to-day challenges. Communicate clearly and persuasively between technical and non-technical teams. Identify areas for improvement with the More ❯

Senior Technical Manager Seeking a Senior Technical Manager to lead a team of IT professionals, ensuring the delivery of high-quality, customer-facing enterprise IT services. The role requires a strategic thinker with a strong technical background, exceptional leadership skills, and the ability to align IT solutions with business objectives. Key Responsibilities: Leadership and Team Management • Lead and mentor … a team of digital services engineers and administrators. • Foster a culture of collaboration, innovation, and continuous improvement. Service Delivery Management • Oversee end-to-end delivery and operational management of enterprise IT services. • Ensure service levels meet or exceed metrics and KPIs, promptly addressing deviations. Strategic Planning and Execution • Develop and implement strategies to optimize service delivery and enhance efficiency. • Align digital services with business objectives and technological advancements. Technical Expertise and Solution Design • Provide technical leadership for IT services, including: o Virtual Desktop Infrastructure (VDI). o Desktop imaging and patching procedures. o SharePoint solutions, web services, Active Directory, and Exchange. • Stay updated on industry trends to recommend innovative solutions. Customer Relationship Management More ❯

We're currently looking to bring on board a Head of Unified Communications (UC), responsible for leading the delivery of managed services to customers in line with agreed SLAs, operational standards, and the company's service delivery model. This includes accountability for the performance of the service delivery team, customer satisfaction, continuous improvement, and alignment … of service operations with commercial goals. The role requires close collaboration with sales, operations, and finance teams, ensuring that service performance supports business growth and long-term customer retention. A strong understanding of unified communications and the commercial drivers of the telecommunications sector is essential. What do we offer? Holiday rising with each year of service Buy … Support Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards! Company pension scheme You'll get involved in: Leading and managing the Service Delivery function, ensuring services are delivered to the agreed standards, on budget, and in line with customer expectations. Overseeing resource planning, team performance, development, and engagement through effective More ❯

Manager Location: UK - On-site/Customer Locations Security Clearance: Active SC Clearance Required An exciting opportunity has arisen for an experienced Technical Team Manager to lead a dynamic service desk team responsible for delivering 1st, 2nd, and 3rd line IT support. This is a hands-on leadership role suited to someone with strong technical expertise and the ability … to manage day-to-day operations, mentor junior staff, and work closely with both internal teams and external stakeholders. The successful candidate will be responsible for overseeing the delivery of IT support services across multiple sites within the UK, ensuring high standards of service through effective team management, process optimisation, and stakeholder engagement. The role also offers opportunities … for personal development, with access to training and self-study resources to deepen technical knowledge in key areas. Key Responsibilities: Lead the daily operations of the service desk, ensuring prompt resolution of incidents and service requests. Define and manage SLAs and KPIs to drive performance and maintain service quality. Develop and maintain operational procedures and team documentation. More ❯

it will be one of the most forward looking, effective and financially sustainable Councils in the country. ECC will be a leading-edge digital council that drives excellent customer service with transformation at the heart of service excellence. The Product and Delivery team will provide product leadership and direction for essex.gov.uk. They will develop a bold product … vision, translating this into a roadmap of prioritised deliverables, planning and managing the different phases of the product delivery lifecycle, iterating a product over time to meet user needs, and ensuring products are built effectively, on time and to budget, setting high standards to ensure products meet user needs. The team will also be responsible for artificial intelligence (AI … and robotic process automation capabilities. This role will lead, monitor, optimise and continuously improve the delivery of software components so that the Council can provide simple user experiences and achieve better outcomes for people and businesses. They will be responsible for leading the team writing clean, accessible code that is open by default and easy for others to reuse More ❯

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work … alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services. They … Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Main duties of the job Key responsibilities More ❯

Manager to support the Tier 2 and Tier 3 end-user support services program for the USDA Customer Experience Center (CEC). This role will assist in managing IT service delivery to ensure efficient support, facilitating USDA's customer service, incident response, and hardware and software management requirements. The Deputy Program Manager will work on-site at … the Program Manager and ensuring smooth daily operations. Duties & Responsibilities Assist the Program Manager in overseeing daily operations for USDA CEC Tier 2 and Tier 3 support, ensuring all service level agreements (SLAs) and performance metrics are met. Implement and support the Agile Plan-Do-Check-Act (PDCA) management cycle, contributing to continuous improvements in program processes and service delivery. Coordinate with Tier 2 and Tier 3 technical support teams to facilitate efficient incident response, service request fulfillment, hardware deployments, and account management. Develop and maintain daily and weekly operational schedules, tracking team performance and allocating resources to support evolving USDA needs. Act as the primary point of contact in the Program Manager's absence, overseeing operations More ❯

Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and … to the global RegTech and FinTech ecosystems that drive the digital economy. As we continue our Agile transformation, we have established cross-functional Product Groups that bring together our delivery and service capabilities. Joining as Technical Product Owner within our Cloud Infrastructure Product Group, you'll help deliver secure and scalable Amazon Web Services (AWS) cloud capabilities and … services to support the evolving needs of other application-focused Product Groups across the wider Digital, Technology & Innovation division. You will: Lead the delivery of AWS Cloud services for complex projects and product enhancements, balancing innovation with operational excellence Prioritise effectively by estimating effort and value, helping shape a clear value-driven roadmap of initiatives Manage a dynamic backlog More ❯

different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an IT Business Analyst (BA) to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/preparation … detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to More ❯

with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an Data Analyst to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/preparation & detailed … tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure More ❯

the ability to drive performance, ensure compliance, and foster collaboration across technical and non-technical teams. This role requires hands-on leadership, excellent communication skills, and expertise in IT service management and project execution within high-security environments. Responsibilities Program Oversight & Strategic Leadership Lead the execution of a high-profile IT security program, ensuring adherence to government policies, industry … incident response planning, and security audits to maintain a resilient IT environment. Collaborate with security teams to ensure the integrity, availability, and confidentiality of government IT systems. Project Management & Service Delivery Utilize ITIL best practices to optimize IT service management, enhance operational efficiencies, and improve service quality. Apply PMP/PgMP methodologies to oversee project lifecycles … from initiation and planning to execution and closeout. Identify and mitigate potential project risks, ensuring smooth and timely delivery of program objectives. Maintain oversight of budgets, contracts, and procurement activities to ensure financial accountability and cost-effectiveness. Stakeholder Communication & Reporting Provide regular briefings and reports to Federal officials, senior leadership, and contracting officers. Translate complex technical information into clear More ❯

summary Northumbria Healthcare is making a significant investment in new technology to transform how we deliver care. The multi-million pound programme is both challenging in the expectation of delivery as well as ensuring that our services are both robust and resilient at all times. An opportunity has arisen for a Desktop Technician to join the Digital Services Team … at Northumbria Healthcare NHS Foundation Trust. Working as part of the Service Support Team, you will be responsible for resolving incidents recorded by the Service Desk. The post will be based at theManufacturing and Innovation Hub premises in Seaton Delaval, providing on-site supportforIT hardware and systems. Aswell as support services to other Trust sites such as North … timely and accurate fashion, and provide end-user assistance where required. Demonstrable support skills for Windows operating systems, desktop hardware, and Microsoft Office suites are essential, alongside excellent customer service skills. Regular liaison with other service delivery teams and third party suppliers is key to the role, and therefore excellent communication skills are required. You will have More ❯

strategic goals. What you'll do Formulate and implement component-level strategies supporting the DDaT Strategy, aligned with the Force's Vision, Values, and national strategic landscape. Ensure Portfolio Delivery Plans meet both current and future Force requirements, fostering sustained growth and innovation. Actively engage in and contribute to national programs and IT initiatives, aligning with organizational goals and … preferably within a policing or public sector environment. You should be educated to degree level or have equivalent relevant experience and have a strong understanding of ITIL and other service and quality management frameworks. Additionally, you should have knowledge of digital transformation and continual delivery techniques, along with proven experience in business analysis, solution optioneering, and solution design. … Demonstrable experience in influencing and stakeholder management, ability to persuade effectively at various organisational levels, good understanding of IT service delivery and project management, and experience in partnership working. Ability to see the strategic landscape, exploit opportunities for both technology and the wider organisation, and engage in enterprise-level solution optioneering and design. Evidence of creativity and innovation More ❯