76 to 100 of 472 Permanent Service Delivery Jobs

Concepts, the AWS Well-Architected Partner Program, the AWS Migration Acceleration Program or other AWS funding programs. Applying for AWS Competencies and AWS Service Delivery validations on behalf of Lambert Labs. As things stand, Lambert Labs has the Generative AI, SMB, DevOps and Nonprofit Consulting Competencies, along with … different AWS service-specific Service Delivery validations. Engaging with AWS Solutions Architects and AWS Account Managers aligned with our customer accounts. Attending events. Our AWS Consultants attend AWS Experience events and also sometimes attend when we are exhibiting at industry events (in 2026 we are exhibiting ...

Remote based A leading public service transformation organisation is seeking a strategic and visionary Head of Business Change Management to lead a major transformation programme for a key public sector client. This is a high-profile leadership role with responsibility for shaping and delivering enterprise-wide change across … complex, multi-phase insourcing and service transformation initiative. The programme is underpinned by a newly implemented ERP platform and an integrated service solution, including multi-channel customer contact, correspondence services, data and analytics, and automation and AI capabilities to support continuous improvement. This is a unique opportunity ...

make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role Overview -Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals … will have excellent attention to detail, communication and interpersonal skills. Key Tasks Taking incoming calls from customers, engineers, and suppliers, providing support and administration service Uploading to customer portals all relevant compliance certification and updating any job notes Liaison with customers to ensure they are kept informed on progress ...

with US Global Technology Practice leaders and leveraging the full strength of the Lockton Global Network to ensure clients receive seamless, best-in-class service across all territories and time zones. As a key contributor of the tech practices success you should have a strong understanding of the global … regulatory environments, and the dynamics of fast-scaling digital businesses The Account Executive aligns UK and US leadership strategies, ensuring integrated programme design, consistent delivery standards, and unified communication across all global stakeholders. Key accountabilities: Primary UK Client Lead: Serve as the main point of contact for multinational technology ...

deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across … organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. ...

management frameworks to assist clients with decision making and sequencing of major technology investments. Provide clients with insights of technology adoption and governance. Service Delivery Leadership: Direct the delivery of technology assessments, strategy development, and oversee complex project executions. Ensure excellence in service delivery … maintaining industry-leading best practices. Strategic Direction for EY's FS Tech Strategy Capability: Play a leading role in the development and ongoing delivery of a strategic plan for EY's Technology Strategy & Transformation team, ensuring alignment with the firm's vision and responsiveness to market trends. Drive ...

large-scale, diverse organisation? As our new Voice & Data Analyst , youll act as the technical subject matter expert for Tarmacs Voice & Data Network environmentsdriving service excellence, shaping future solutions, and supporting transformation across the business. In this influential role, youll convert business needs into robust technical solutions, take … play a vital part in maintaining our compliance with Cyber Essentials and CRH security standards. If youre passionate about innovative technology, high-quality service delivery, and continuous improvement, this is an exciting opportunity to join a forward-thinking IT team. About the Role As the Voice & Data Analyst ...

Managed Services) Location: Southampton, UK (Hybrid) Salary: Up to £50,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base. The business competes … scoring models. Developing bid plans, timelines, and review cycles to ensure on-time delivery. Writing and editing clear, persuasive, customer-focused responses across technical, service, commercial, and management sections. Tailoring standard content (service descriptions, SLAs, transition, security, onboarding) to specific client needs. Coordinating inputs from Sales, Solutions, Service ...

Location: Hybrid, UK (Southampton commutable) Salary: Up to £50,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base. The business competes for high … scoring models. Developing bid plans, timelines, and review cycles to ensure on-time delivery. Writing and editing clear, persuasive, customer-focused responses across technical, service, commercial, and management sections. Tailoring standard content (service descriptions, SLAs, transition, security, onboarding) to specific client needs. Coordinating inputs from Sales, Solutions, Service ...

plus On-Call Allowance Key Requirements: Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience … engaging with clients at all levels, from senior management downwards Ability to prioritise tasks effectively in a busy, fast-paced service desk environment Capable of working both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

Senior Service Executive Remote (UK) | Travel Required | Full-time Kickstart Your Career with Experis Academy Want to make an impact within one of the UK's fastest-growing tech talent programmes? Join Experis Academy, part of ManpowerGroup, and help deliver high-quality reskilling and upskilling programmes for clients across … This fully remote role allows you to make a difference from anywhere, ensuring programmes run smoothly, delegates feel supported, and clients receive the exceptional service Experis is known for. As a Senior Service Executive, you'll coordinate day-to-day Academy delivery across small to medium client ...

EMEA Quality SME directly contributes to higher-quality products, optimized processes, and stronger customer satisfaction. Key Responsibilities Collaborate with cross-functional teams including Quality, Service, Field Service, and Technical Content to ensure customer needs are met. Analyze Salesforce, Oracle, and OTA data to identify potential issues affecting product … functional teams, emphasizing implications for customer experience. Actively participate in process improvement initiatives aimed at reducing customer complaints, improving product reliability, and enhancing overall service quality. Engage in training, design review meetings, and potentially field visits to gain hands-on understanding of products and their impact on customers. Support ...

with senior stakeholders across the region. The role suits someone who enjoys operational ownership, thrives in fast-paced environments, and takes real pride in service quality — rather than purely strategic or architectural work. Key responsibilities: Leading service desk, regional IT services and end-user support across multiple offices … Acting as the senior point of escalation for high-impact incidents Partnering with global IT, security, and engineering teams to ensure consistent service delivery Managing vendors and third-party providers Building strong relationships with senior business stakeholders Driving continuous improvement through service metrics, reporting, and user experience ...

retail, QSR, workplace, and public environments. We are seeking a commercially driven Digital Account Director with a strong background in sales, account growth, and service delivery. This role is suited to someone who not only drives revenue but also ensures programmes are delivered to a high standard and create … environments The Opportunity You will take ownership of key client partnerships -responsible for: Growing revenue within existing accounts Identifying and converting new opportunities Overseeing service delivery to ensure quality, performance, and retention Driving long-term contract value and client satisfaction You will operate as a strategic partner, ensuring ...

Technical Account Manager for London MSP needed – we are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. If you have a strong technical background in Managed Services but prefer building long-term client relationships over closing sales deals or fixing … service desk tickets, this is the role for you. We are looking for a Technical Account Manager (TAM) to take end-to-end ownership of 8–12 small-to-medium customers. You will not carry a sales quota, nor will you be a hands-on engineer. Instead, you will ...

ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service delivery focus and customer satisfaction, including mentoring and training first line support staff Configuration management: The role involves … knowledge of Active Directory user/group management Understanding of LAN/WAN technologies - TCP/IP, Ethernet, ADSL, VPN A strong focus on service delivery and customer satisfaction Attention to detail with a methodical and thorough approach to work Ability to stay calm under pressure Strong written ...

incident-driven environments, this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead , you’ll ensure smooth service delivery, strong SLA performance, and effective incident management: Lead and coordinate NOC engineers during your shift Allocate work and ensure tasks are handled … appropriate teams Coordinate and manage major incidents and escalations Monitor service quality, SLAs, and operational performance Act as the primary point of contact during incidents Provide guidance and operational support to engineers Manage clear handovers between shifts Oversee team members based across multiple locations 👤 What we’re looking ...

ensuring effective communication within the team and with external partners/stakeholders. Creates a healthy interpersonal and team-oriented environment. Should be customer service minded and develops and maintains cordial, effective partnerships with business area and other Services employee-partners. Ensures business area satisfaction with regular interaction … managing expectations, understanding service level expectations and delivering solutions in a timely and cost-effective fashion. Supervises vendor performance and contractor resources and ensures they are performing competently and that client is receiving services aligned with contractual terms and conditions. Ensures that Cognizant's best practices are followed ...

data management and integration, ensuring accuracy, integrity, and governance. Lead the development and implementation of a robust cyber security strategy. Manage ICT operations and service delivery, ensuring first class ICT service delivery Provide inspirational leadership to the wider ICT, fostering a modern, collaborative culture. Build strong … tier services aimed at meeting our vision: to be the best rural housing association in the country. We ensure our customers receive first-class service, making them proud to live in a Broadacres home. At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from ...

Operational Engagement Lead (Service Delivery) Salary: up to £115,000 + 15% bonus Location: Remote with 1-2 days per week in Birmingham The Opportunity We're supporting a leading technology-enabled services organisation in the search for an experienced Operational Engagement Lead to take ownership ...

Operational Engagement Lead (Service Delivery) Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Salary: up to £115,000 + 15% bonus Location: Remote with 1–2 days per week in Birmingham The Opportunity ...

Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys … youll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services ...

role in overseeing day-to-day operations for a team of field and site-based engineers. You will act as a leadership figure, ensuring service delivery standards are met while supporting the development and performance of your team. This role combines operational management, stakeholder engagement, and continuous service … improvement. Responsibilities Supervise and support field and site-based engineering teams Act as the first point of escalation for operational issues Monitor and manage service performance against agreed SLAs and KPIs Produce and analyse operational and performance reports Support workforce planning and resource management Drive continuous improvement across service ...