776 to 800 of 910 Permanent Service Delivery Jobs

Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between … monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted More ❯

for your next challenge? This is an opportunity to join a 7-person team managing network, virtual, and cloud infrastructure. The role combines BAU 3rd-line support with project delivery and migrations. This is a permanent role based in Bristol, with hybrid working (3 days a week in the office, 2 days from home) Key Responsibilities include: Azure migrations … Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. Works with SD-WAN and Extreme … of cloud and virtualisation technologies Experience supporting Microsoft 365 and Azure. Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members Why Apply? This role offers the More ❯

Operations team across the UK and Europe - a critical function ensuring our technology estate remains reliable, secure, and aligned with our business goals. You’ll oversee the design and delivery of enterprise IT solutions, manage hybrid datacentre and multicloud environments, and provide expert guidance for complex technical incidents, all while leading a team of 11 talented professionals. This role … continuous improvement across our IT landscape. 🏡 Your day-to-day responsibilities Lead and inspire a team of 11 Technical Operations professionals across the UK and Europe. Oversee the design, delivery, and performance of enterprise IT solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS … Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge More ❯

a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support … environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery. Be a friendly and supportive point of contact for all Bytes colleagues seeking support. Support users through logging Service Requests via the Customer Portal or navigating ‘self … help’ information via SharePoint sites. Log and triage all incident tickets, capturing detailed information to support investigations. Use the online service desk to handle support calls. Document processes and reference guides. Support wider IT teams in the delivery of projects where applicable. Use SCCM, Azure, Cloud Services, VMWare, NetApp, and SQL applications. Provide a professional and high-quality More ❯

supports the firm’s operations and strategic goals. Working closely with senior stakeholders, the Solutions Architect will design, implement, and optimise systems and integrations that enhance business processes and service delivery. The ideal candidate will bring strong technical knowledge, an analytical mindset, and the ability to translate complex business needs into practical, scalable IT solutions. Key Responsibilities Develop a … propose effective, secure solutions. Ensure all IT systems comply with security standards and accreditation requirements. Produce and maintain detailed IT documentation and architectural designs. Respond to escalated incidents and service requests when required. Skills & Experience Required Proven experience as a Solutions Architect, Systems Engineer, or similar technical role. Strong knowledge of IT infrastructure, architecture design, and integration methods. Advanced More ❯

PURPOSE: Reporting to the Governance and Support Lead Business Support and Hierarchy the post holder will be part of the Governance & Support team responsible for ensuring the effective operational delivery of the Unit4 system on behalf of Cheshire East and Cheshire West and Chester councils. The post holder will support all users providing training and technical advice across all … Unit4 and FP&A processes ensuring the delivery of a customer focussed service working effectively with the Council's Shared Service arrangements delivering excellent outcomes for users and achieving excellence in service provision. Principal responsibilities Under the guidance of the Governance & Support Lead Business Support and Hierarchy the post holder will be responsible for maintaining the … appropriate training documents and user guidance is up to date. The postholder will respond to queries from users through the Governance and Support Helpdesk providing solutions to low level service requests and incidents escalating complex issues where appropriate. Acting as a point of contact for change champions, and system users the post holder will ensure that the Governance & Support More ❯

Team as a Systems Support Officer. The successful candidate will play a key role in delivering high-quality system support to NEP Consortium organisations. This includes managing and resolving service desk requests, supporting system developments and enhancements, and mentoring Systems Support Assistants. The postholder will be expected to provide guidance on system functionality and business processes, including Procure to … shared services, we would welcome your application. Main duties of the job As a Systems Support Officer, you will play a vital role in ensuring a responsive and professional service is delivered through our NEP Service Desk. Working closely with colleagues, you will be responsible for investigating, managing and resolving user requests in accordance with agreed Service Level Agreements (SLAs), while maintaining the highest standards of data security and customer service. You will contribute to a shared Service Desk, operating between 08:00 and 18:00 Monday to Thursday, and 08:00 to 17:00 on Fridays. You will work on a rostered basis across these hours, providing front-line support to a diverse user More ❯

We're seeking to recruit a ? Head of Customer Support ? to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices and remote … UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, youll manage one of our largest departments, ensuring we consistently meet SLA targets … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements supporting all colleagues in achieving productivity More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices and remote … UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements – supporting all colleagues in achieving productivity More ❯

a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. … both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service … apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation, and third-party service delivery. Collaborative and customer-focused mindset, with the ability to champion continuous improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days More ❯

a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. … both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service … apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation, and third-party service delivery. Collaborative and customer-focused mindset, with the ability to champion continuous improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days More ❯

The role of a Services Partner Programs Manager is to manage and maintain the success of the Nutanix Service Partner Program. The role is responsible for forging and leveraging key services partner relationships with the goal of accelerating momentum and growth of Nutanix overall revenue. The role will work with channel leadership with global as well as regional solution … provider and independent services partners with the intent of delivering education, implementation, and joint service offerings to Nutanix customers. This is a critical role for the company, and a significant opportunity to shape the growth of Nutanix. You will work closely with senior management in Sales, Marketing, Engineering, Operations, and Finance to grow Nutanix business with services delivery … clearance levels and facility clearance needs plus SLED experience Experience with process-oriented and Agile methodologies. PMP or Six Sigma is a plus Must have experience working with Services Delivery Partners, in addition to understanding Channel partner programs Exceptional interpersonal skills and ability to communicate professionally with partners, customers, and internal cross-functional teams including Sales, Operations, Marketing & Engineering More ❯

Power Platform, giving clients the tools they need to run smarter, make sharper decisions, and create greater impact for their members. We are seeking a highly motivated and experienced Delivery Manager to join our Customer Success Team. The appointed Delivery Manager will be responsible for ensuring the successful delivery of projects and services, managing client relationships, and … leading cross-functional teams for our existing client base. Responsibilities Serve as the main contact for retainer clients regarding service delivery. Lead cross-functional teams - developers, designers, analysts, and functional consultants, to meet project goals or sprint goals. Drive continuous improvement initiatives in delivery processes boost efficiency and quality. Report and forecast development progress. Bridge communication between technical … ideas and recommendations on features and functions to add business value in future Work with Client Product Owners to gather requirements Consult with clients to provide future recommendations for delivery Maintain up-to-date knowledge of our systems and products to offer expert advice to clients Facilitate SCRUM ceremonies such as sprint planning, refinement activities and sprint reviews. Ensure More ❯

Role Title: Salesforce Financial Services Delivery Lead Location: London/Manchester/Birmingham/Leeds Salary: Competitive salary and package dependent on experience Career Level: Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … Group exists to help our clients create the best customer and employee experiences on the planet. We do this by leveraging deep knowledge of how to modernise organisations’ selling, service, and operational functions across all key industries. With expertise across Salesforce’s multi-cloud ecosystem, we help clients transform both their customer experiences and internal operations. You will learn … global team, you'll work with cutting-edge technologies and have the opportunity to develop a wide range of new skills on the job. As a Salesforce Financial Services Delivery Lead you will: Manage the day-to-day delivery of Salesforce projects or workstreams, ensuring work is planned, executed, and governed effectively. Support the definition of scope, milestones More ❯

It includes powerful features such as Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management to optimise operations and improve performance. At WinMan, we are committed to exceptional service, innovation, and supporting our people. Our values, customer service, integrity, excellence, accountability, collaboration, and respect guide everything we do. We offer competitive salaries, generous benefits, and flexible working … customers experiencing WinMan-related issues, providing honest and transparent communication throughout the support process. · Promote and support the use of the online customer portal, encouraging efficient and high-quality service delivery. · Assess and prioritise new cases/queries, assigning resources appropriately and taking ownership to ensure timely and effective resolutions. · Manage individual cases to ensure satisfactory outcomes, always striving … customer issues, applying analytical thinking and continuously improving your approach. · Maintain up-to-date knowledge and skills to support the WinMan product, demonstrating a commitment to professional growth and service quality. · Liaise with other departments to ensure efficient case resolution, fostering teamwork and shared success. · Contribute to the internal knowledge base through writing, editing, and revising content, ensuring accuracy More ❯

to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our Purple Army and become part of a team driven by a set of values that guide … This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners sites, when on-site assistance is needed. Responsibilities Provide expert-level technical support across a wide range of technologies including … servers, networks, cloud platforms, and end-user devices Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge More ❯

IT support to users across multiple customer sites. Deliver hardware and software troubleshooting, configuration, and deployment. Assist with project-related IT activities and provide backfill support as needed. Ensure service requests and incidents are resolved in line with SLAs. Maintain accurate documentation and asset records. Collaborate with other IT teams to ensure seamless service delivery. Skills & Experience Required … experience in a deskside or field support role. Strong knowledge of Windows operating systems and Microsoft 365. Good understanding of hardware troubleshooting and peripheral setup. Excellent communication and customer service skills. Full UK driving licence Must be eligible for Security Check (SC) clearance (no criminal records, must have had residency in the UK for 5+ years) Additional Information This More ❯

ensuring compliance with local laws, regulations, and company policies. Enable IT global standard processes in the respective countries related to IT for Cross-functional collaboration & process standardization, guaranteeing consistent service quality and operational efficiency. Represent IT in cross-functional governance bodies to align on shared goals and coordinated service delivery. Leverage corporate resources, standards, processes, and applications to … regional with global enterprise. Strong executive presence and ability to influence senior stakeholders. Experience managing matrix environment and complex portfolios. Deep understanding of applications/systems, IT governance, and service management. Master's degree or MBA. Experience in global logistics, supply chain, or manufacturing industries are desirable. Certifications in ITIL, Agile, or BRM (Business Relationship Management). Experience with More ❯

Workplace Team Leader Are you passionate about driving digital transformation and leading talented teams We're looking for a Modern Workplace Team Leader to take ownership of the design, delivery, and optimisation of Microsoft 365 and Modern Workplace technologies across the organisation. This is a hands-on leadership role where you'll guide a team of Modern Workplace Specialists … Workplace, Microsoft 365, or cloud-focused team . Deep knowledge of Microsoft 365 administration, Azure services , and modern endpoint management tools. Solid background in project management , stakeholder engagement, and service delivery. Strong understanding of cloud security and compliance standards. Excellent communication and leadership skills - able to bridge technical and non-technical teams. Relevant Microsoft certifications (e.g. Modern Desktop Administrator More ❯

either Stansted or at various locations throughout London or where clients are based. Overview We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote … and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain … documentation on client IT environments and solutions provided. Collaborate with the MSP team to optimize IT operations and enhance service delivery. Skills & Qualifications Previous experience in IT support, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration. Experience with remote monitoring More ❯

and maintained cybersecurity strategies aligned with industry standards. * Built secure user devices and managed device integrity and anti-malware. * Implemented proactive monitoring and automation tools for predictive operations. * Drove service management improvements including ticketing and root cause analysis. * Ensured robust backup strategies and data integrity across on-premises and cloud. * Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. * All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity * Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. * Design and build secure user devices, including PC/laptop More ❯

business outcomes. The role is ideally suited to a motivated and ambitious IT professional looking to refine their expertise in Microsoft 365, Azure, networking, advanced connectivity solutions, and managed service delivery. Key Tasks & Accountabilities Serve as the lead project engineer, architecting, implementing, and managing a wide range of IT and networking projects. Act as a key technical escalation point. … approachable communication style with excellent interpersonal skills. Strong business acumen with a keen eye for development opportunities, and effective time management and workload prioritisation. Adaptable and capable of delivering service excellence in a fast-changing environment. Enthusiastic personality with a strong desire to learn and progress. Qualifications: A bachelor's degree in a relevant subject (Computer Science, Information Technology … day for your birthday, increasing to 25 days holiday in your 2nd year Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice Culture & Environment Our client More ❯

when needed. Track and support customer onboarding to ensure smooth integration and setup. Liaise with third-party suppliers to ensure timely technical support, troubleshooting, and fault resolution within agreed service levels. Collaborate with cross-functional teams including customer service, operations, and finance to ensure cohesive service delivery. Ensure all ongoing actions and issue statuses are accurately documented … with charge point management systems or IoT platforms is advantageous, but not essential. Experience with monitoring tools and incident management platforms. Experience working across multiple teams such as customer service, operations, and finance. Experience with data entry, reporting tools, and maintaining accurate support logs Understanding of protocols like OCPP (Open Charge Point Protocol) and OCPI (Open Charge Point Interface More ❯

IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal … will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods of remote support, ensuring continuity of service and timely resolution of technical issues. A broad understanding of core IT principles and a willingness to learn are essential. This role provides an excellent opportunity to develop and … Microsoft 365. Administer software licensing and user assignments for key enterprise applications, including Adobe Creative Cloud, Autodesk, Microsoft 365, and other business-critical platforms. Monitor, prioritise, and resolve IT service requests through the ticketing system, maintaining clear communication and timely updates. Contribute to the planning and delivery of IT projects, upgrades, and system improvements. Develop and maintain IT More ❯

IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of customer focus is essential, along with strong written and verbal … will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods of remote support, ensuring continuity of service and timely resolution of technical issues. A broad understanding of core IT principles and a willingness to learn are essential. This role provides an excellent opportunity to develop and … Microsoft 365. Administer software licensing and user assignments for key enterprise applications, including Adobe Creative Cloud, Autodesk, Microsoft 365, and other business-critical platforms. Monitor, prioritise, and resolve IT service requests through the ticketing system, maintaining clear communication and timely updates. Contribute to the planning and delivery of IT projects, upgrades, and system improvements. Develop and maintain IT More ❯