851 to 875 of 1,873 Permanent Service Delivery Jobs

User Researcher\n \nAbout the Role\n \n We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services … behavioural and attitudinal research methods, with a strong understanding of when to apply them. \n Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. \n Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency ...

User Researcher\n \nAbout the Role\n \n We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services … behavioural and attitudinal research methods, with a strong understanding of when to apply them. \n Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. \n Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

Federal Government users, systems, applications, endpoint technologies, accounts, connectivity, and workplace tools. This role owns, tracks, troubleshoots, documents, resolves, and escalates IT incidents and service requests within established SLAs, maintains clear customer communication, supports alerts and escalations, collaborates with users and IT support groups, and helps improve service delivery through consistent procedures, documentation, and recurring issue identification. Essential Functions Some of the primary responsibilities of this role include: Provide remote and deskside computer support through phone, email, chat, and other approved channels. Own, track, troubleshoot, document, resolve, and escalate IT incidents and service requests involving ...

implementation of new systems and technology solutions. Work closely with internal teams, users and external suppliers to understand requirements, resolve issues and ensure effective service delivery. Manage system incidents, service requests and technical issues, ensuring these are progressed effectively and within agreed service standards. Support the management … support of complex IT solutions. Coordinate system upgrades, releases and changes, working closely with relevant stakeholders to ensure a smooth transition. Monitor system and service performance, identifying opportunities to improve reliability, capacity, availability and overall user experience. Provide advice, guidance and training to users where required, helping colleagues ...

suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team … followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal ...

full Band 8A post and salary will be subject to successful completion of the required competencies, qualifications and training requirements. The MRI Physics Service is the dedicated MRI Physics service in Wales, providing specialist scientific support across Wales. We support MRI safety, quality assurance, research, innovation and clinical … service development.We are seeking an enthusiastic Clinical Scientist specialising in Clinical Scientific Computing to join our growing team. This is a unique opportunity to help develop a dedicated MRI scientific computing service in Wales, working at the interface of healthcare science, AI, imaging informatics and advanced MRI technologies. ...

Infrastructure Automation, partnering with architects, software developers, DevOps engineers, and network specialists to create scalable, resilient, and highly automated solutions. Responsibilities: Network Automation & Service Development Design and develop automation solutions for enterprise network provisioning, configuration management and lifecycle operations. Build and maintain Python-based services, APIs and microservices that … support network service delivery and operational workflows. Develop reusable automation frameworks and service templates that enable consistent infrastructure deployment at scale. Engineer solutions that integrate with network controllers, orchestration platforms and management systems. Design and implement automation workflows across routing, switching and data centre environments. Software Engineering ...

Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct the combined Information Services and Portfolio Delivery … influential. It will invest in building sustainable relationships with external stakeholders and partners, while improving overall effectiveness by leading on the development and delivery of major digital modernisation. Key Responsibilities Provide strategic leadership for digital, data, and technology, setting the direction for a secure, innovative, and cost-effective technology ...

open access passenger rail services, Hull Trains and Lumo. We are also 'shadow operator' on the HS2 programme and operate the London Trams service on behalf of Transport for London. Our First Rail head office is home to specialist teams that provide expert support across the Engineering, Finance, Property … support for escalations and optimisations. Implement robust monitoring, incident management, and disaster recovery plans. Partner with HR and IT teams to ensure seamless service delivery and technical support. Work with Workday team, dotted line report into Workday Product Owner. Drive automation and process improvements leveraging IT tools ...

identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. The SOC Team Lead drives performance and operational excellence acrossShared Service’s Cyber Services function. Acting as both a technical escalation point and line manager, they support the team in threat analysis, incident response, and security … assurance activities. They foster a proactive culture of cyber hygiene and continuous improvement while collaborating across departments to strengthenShared Service's security posture. The Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you’ll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What you’ll lead: Service Management: Maintain … comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed. Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions. Provisioning: Support the provisioning, modification, suspension and termination ...

clearance or are eligible to obtain it. (see: SC - Guidance Pack for Applicants - GOV.UK) Key Responsibilities Support, monitor, maintain and refine IT and security service delivery across SaaS and IaaS platforms, including AzureAD, M365, and AWS. Support and maintain a diverse hardware and OS ecosystem (Windows, MacOS, Linux … internal audit processes and compliance baselines (e.g., Cyber Essentials), identifying gaps and contributing to security risk management processes. Constructively question existing workflows, technologies, and delivery methods to propose actionable operational improvements. Use technical skill and creative thinking to support and help evolve operational security delivery across investigation activities ...

services, this is an exceptional opportunity to make a measurable impact. What You’ll Be Doing Lead, support, and develop the IT operations and service delivery team Manage daily IT operations across cloud, infrastructure, and on‐prem environments Own Azure, M365, Entra ID, Intune, endpoint, networking, patching … Disaster Recovery Maintain system stability, performance, and security Enable the business to move to a DevOps and Product Delivery model Deliver improvements across service quality, processes, and user experience Work closely with internal teams to support business growth and operational needs What You’ll Bring Experience managing ...

role in delivering the reliable,secureand resilient technology services that enable modern policing. Leading infrastructure operations acrosson-premiseand cloud environments, you will drive service excellence, operational maturity and continuous improvement while supporting Wiltshire Police's digital transformation. Working with engineers,suppliersand stakeholders,you'llhelp shape the future … services, championautomationand modern operating practices, and ensure critical digital platformsremainavailable when they matter most. What you will be doing Lead the day-to-day delivery of infrastructure operations across on-premise and cloud platforms, ensuring reliable and resilient services. Lead and develop a team of infrastructure specialists, building capability ...

office, delivering senior technical support and proactive walk-up assistance through our Tech Bar. You will partner with global LSO peers to maintain high service quality, while autonomously handling onsite tasks for VIP users. You'll lead local initiatives, ensure standard practices, and help shape a superior end-user … point for complex issues within country Lead local projects (office moves, fits-outs, refresh programmes) and own endpoint lifecycle planning Own the Tech Bar service delivery and onsite user support Manage local supplier relationships against contracts and standards Ensure local builds and standards align with global practice Advise ...

office, delivering senior technical support and proactive walk-up assistance through our Tech Bar. You will partner with global LSO peers to maintain high service quality, while autonomously handling onsite tasks for VIP users. You'll lead local initiatives, ensure standard practices, and help shape a superior end-user … point for complex issues within country Lead local projects (office moves, fits-outs, refresh programmes) and own endpoint lifecycle planning Own the Tech Bar service delivery and onsite user support Manage local supplier relationships against contracts and standards Ensure local builds and standards align with global practice Advise ...