851 to 875 of 1,071 Permanent Service Delivery Jobs

business case for security initiatives.Location: LondonWork Arrangement: Hybrid or Remote Job Description Your new role: Drive the development and preparation of the Enterprise Information Risk & Security Strategy. Oversee the delivery of enterprise technology initiatives to ensure completion within budget, timescale, and quality. Take the lead on security incidents, managing them and carrying out robust investigations. Build and maintain strong … relationships with business users and teams to ensure service delivery meets expectations. Provide information security project consultancy and coordinate security and risk requirements. Oversee the SOC to ensure efficient detection, analysis, and response to cybersecurity incidents Implement and manage data protection strategies to prevent unauthorized access, disclosure, or loss of sensitive information. Manage directly accountable vendor relationships to … risk-based standards such as ISO27001, ISO31000, NIST800, and PCI-DSS. Previous information security experience in a similar role. Regional experience required, global experience preferred. Experience working with outsourced service partners. Why QBE? At My Best? At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At More ❯

road transport refrigeration units, limiting costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. To liaise with central control and/or the service centre with regard to job start and completion times, downtime and overtime authorisation More ❯

opportunities to enhance standards using industry best practice, legislation and relevant ISO standards, ensuring energy efficiency and that they meet colleague and customer expectations. Oversee relevant suppliers in the delivery of fabric-related works to ensure they meet their obligations, escalating significant performance issues to the Senior Data Centre Manager where necessary. Main Duties, including but not limited to … practices Ensure Business Continuity and disaster recovery plans are documented, tested, implemented and maintained Ensure prompt documentation and resolution of building fabric related incidents, with clear communication to the service desk on the nature of the customer impact Support customer audits and the supply of all required evidence of compliance where required Manage assets within CAFM systemand ensure ongoing … maintenance is planned and completed as required Maintain required building-specific procedures and records Qualifications and Experience: Previous experience of building management, service delivery and infrastructure, and managing suppliers PC literate (Microsoft Word, Excel, Outlook) and able to analyse data Excellent reporting skills and ability to draw fact-based conclusions and act on the evidence Good knowledge of More ❯

to hear from you. This business is on an ambitious growth journey — and we’re looking for a Digital Director to take ownership of our clients digital strategy and delivery capability to help drive its growth. This is a high-impact role where you’ll help set and drive the digital growth strategy and lead a team of developers … and digital specialists to implement customer experience technologies that drive value for both clients and end users.You’ll be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to embed transformation into the heart of our clients services. Critically, you’ll bring deep knowledge of Amazon Connect and Zendesk — two of the core technologies … ensuring you are maximising their potential to create seamless, efficient, and intelligent customer experiences. What You’ll Be Doing Lead Digital Delivery Teams – Build, lead, and coach a team of developers and digital delivery professionals. Drive execution, quality, and continuous improvement across multiple workstreams. Deliver Digital Transformation Projects – Own end-to-end delivery of digital initiatives — ensuring More ❯

We’re looking for an Account Manager to join the team, reporting to the Head of Sales. You’ll be the primary contact for assigned customers, ensuring satisfaction, smooth service delivery, and long-term success. This role combines relationship management, operational oversight, and growth opportunities. Job Duties: Build and maintain strong client relationships Act as day-to-day … contact for key accounts Coordinate with internal teams to deliver outstanding service Spot opportunities to grow accounts through upsell/cross-sell Manage customer expectations and resolve issues effectively Provide regular reporting and insights Required Experience Proven account/relationship management skills Strong communication & problem-solving ability Organised, detail-oriented, and proactive Collaborative approach across teams Knowledge of cloud More ❯

software issues. Contact us directly with any questions regarding this open position. Experience resolving problems directly with users Strong technical skills across all aspects of IT support Excellent customer service skills Familiarity with various deskside technologies Role may require enhanced referencing or vetting due to its varied nature As part of a dedicated team, you will work onsite providing … support for deskside services and printing. You will be supported by your Service Delivery Manager, Team Leader, and colleagues. You will handle various tickets daily, resolving issues with empathy, pragmatism, and a focus on customer satisfaction-aiming to leave each user satisfied with the service. This role offers the opportunity to directly impact users' daily work lives. You More ❯

a trusted advisor - build strong client relationships, understand their goals, and craft solutions that deliver real business impact. * Sell with expertise - collaborate with technical teams to design tailored managed service solutions.* Drive growth - develop and execute strategies, manage pipelines, and exceed sales targets. * Lead deals from pitch to close - prepare compelling proposals, deliver presentations, and negotiate contracts.* Stay ahead … of the curve - monitor industry trends, competitor activity, and emerging technologies. * Ensure smooth handovers - work with service delivery and account teams to guarantee excellent client experiences. What We're Looking For * Proven track record in business development, sales, or account management in IT services/MSP space (5+ years preferred).* Solid knowledge of managed services offerings - from More ❯

a trusted advisor - build strong client relationships, understand their goals, and craft solutions that deliver real business impact.* Sell with expertise - collaborate with technical teams to design tailored managed service solutions.* Drive growth - develop and execute strategies, manage pipelines, and exceed sales targets.* Lead deals from pitch to close - prepare compelling proposals, deliver presentations, and negotiate contracts.* Stay ahead … of the curve - monitor industry trends, competitor activity, and emerging technologies.* Ensure smooth handovers - work with service delivery and account teams to guarantee excellent client experiences. What We're Looking For * Proven track record in business development, sales, or account management in IT services/MSP space (5+ years preferred).* Solid knowledge of managed services offerings - from More ❯

a trusted advisor - build strong client relationships, understand their goals, and craft solutions that deliver real business impact. * Sell with expertise - collaborate with technical teams to design tailored managed service solutions. * Drive growth - develop and execute strategies, manage pipelines, and exceed sales targets. * Lead deals from pitch to close - prepare compelling proposals, deliver presentations, and negotiate contracts. * Stay ahead … of the curve - monitor industry trends, competitor activity, and emerging technologies. * Ensure smooth handovers - work with service delivery and account teams to guarantee excellent client experiences. ? What We're Looking For * Proven track record in business development, sales, or account management in IT services/MSP space (5+ years preferred). * Solid knowledge of managed services offerings - from More ❯

a trusted advisor - build strong client relationships, understand their goals, and craft solutions that deliver real business impact. * Sell with expertise - collaborate with technical teams to design tailored managed service solutions. * Drive growth - develop and execute strategies, manage pipelines, and exceed sales targets. * Lead deals from pitch to close - prepare compelling proposals, deliver presentations, and negotiate contracts. * Stay ahead … of the curve - monitor industry trends, competitor activity, and emerging technologies. * Ensure smooth handovers - work with service delivery and account teams to guarantee excellent client experiences. ? What We're Looking For * Proven track record in business development, sales, or account management in IT services/MSP space (5+ years preferred). * Solid knowledge of managed services offerings - from More ❯

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth. The following information aims to provide potential candidates with a better understanding of the requirements for this role. As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK … day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base. Effective prioritisation and strong customer service skills are essential. In return you will receive a Competitive Salary from £27,000 DOE 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto … Enrolment Pension Scheme & Lifestyle Benefits - Discount on selected on high street stores. Responsibilities include: ? Logging and managing incidents, access management and requests from internal users via ServiceNow "self-service" portal & high priority telephone calls. ? Provide 1st/2nd line technical support - Basic troubleshooting of IT related incidents & problems. ? Supporting users with hardware, software, telephony & cloud applications. ? Responsible for ensuring More ❯

practice queries when necessary Act as one of two main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them Review work completed by junior team members and resolving all issues Ability to multi-task and complete assignments within time constraints … and set deadlines Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service Knowledgeable of the firm's services and able to cross-sell those services into the client base Profile ACCA/ACA qualified or equivalent with at least 5 years of post-qualification experience. Have proven experience of working More ❯

ready to grow into a broader commercial legal role. This role will provide review, assessment, advise and expertise in the management of the claims process to support CyberClan’s delivery of Incident Response projects, including analysis of claims and providing recommendation for resolution of those claims. We are seeking an experienced claims professional to join our team and lend … in our claims system Assess liability and damage data in affiliation with intricate claims, maintaining appropriate documentation Assess insurance coverage issues Intelligently guide and track third-party vendors and service providers Maintain and develop relationships with brokers, risk managers, general counsel, and vendors Identify settlement opportunities to maximize impact and preserve limits Collaborate in the defense and resolution of … assistance to underwriters Provide assistance to business development team with regard to marketing Liaise with carriers on a daily basis Serve as a member of a 24x7/365 service delivery team that handles incident response, post breach remediation and escalation Liaise with external legal advisers and insurers as required, particularly during complex or high-value matters. Support More ❯

team in a crucial role that integrates Knowledge Management and Configuration Management to support our client's network environment. As the Configuration & Knowledge Management Lead, you will ensure that service offerings are easily discoverable, requestable, and fulfillable; that operational knowledge is accurate, accessible, and actionable; and that configuration items are properly tracked and aligned with service delivery. This … in structured, ITIL-aligned environments and is committed to clarity, governance, and operational excellence. You will collaborate with various internal and external partners to uphold high standards in documentation, service lifecycle management, and knowledge dissemination. You Have: • 3+ years of experience in ITSM • Proven experience managing Configuration Item (CI) in ServiceNow, including creation, modification, testing, and publication • Demonstrated expertise … ITSM platforms • Proven experience and understanding of Configuration Management practices, including tracking CIs, analyzing relationships, and conducting impact assessments. • A strong understanding of ITIL frameworks and the intersections between service cataloging, knowledge management, and configuration management are essential. • Ability to coordinate with Service Owners, Catalogue Editors, Approvers, and Fulfilment Groups to ensure service integrity and delivery More ❯

team in a crucial role that integrates Knowledge Management, and Configuration Management to support our client's network environment. As the Configuration & Knowledge Management Lead, you will ensure that service offerings are easily discoverable, requestable, and fulfillable; that operational knowledge is accurate, accessible, and actionable; and that configuration items are properly tracked and aligned with service delivery. This … in structured, ITIL-aligned environments and is committed to clarity, governance, and operational excellence. You will collaborate with various internal and external partners to uphold high standards in documentation, service lifecycle management, and knowledge dissemination. This position can be filled at the mid level or senior level. You Have: 3+ years of experience in ITSM Proven experience managing Configuration … ITSM platforms Proven experience and understanding of Configuration Management practices, including tracking CIs, analyzing relationships, and conducting impact assessments. A strong understanding of ITIL frameworks and the intersections between service cataloging, knowledge management, and configuration management is essential. Ability to coordinate with Service Owners, Catalogue Editors, Approvers, and Fulfilment Groups to ensure service integrity and delivery More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition … to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop … their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning More ❯

Job Title: Senior IT Engineer Location: Peterborough (On-site) Salary: £40,000 per annum We are seeking a highly skilled Senior Service Desk Engineer to join our clients growing team in Peterborough. This role is ideal for an experienced IT professional with strong technical expertise, excellent problem-solving skills, and a passion for delivering exceptional customer service. In addition … to being a senior escalation point for the service desk, this role will also involve leading and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop … their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. Take ownership of complex technical problems through to resolution, engaging with third-party vendors when necessary. Proactively identify recurring issues and recommend improvements to processes, systems, and documentation. Lead and manage IT projects (e.g., infrastructure upgrades, migrations, and deployments) from planning More ❯

that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware … controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and More ❯

programmes that support workforce development and long-term career progression. They are now seeking a Client Relationship Manager to build and maintain strong relationships with employer partners, ensuring excellent service delivery and growth opportunities. About the Role The Client Relationship Manager will act as the key point of contact for employers and clients, ensuring their training needs are … Act as the main point of contact for clients, providing advice and guidance on training solutions. Identify opportunities to expand existing accounts and develop new partnerships. Work closely with delivery and operations teams to ensure programmes are delivered on time and meet client expectations. Monitor client satisfaction and gather feedback to improve services. Produce reports and updates for senior More ❯

Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance. As Network Events … a geographical area. Deliver Community First Aid, Community Education and Community Fundraising. Develop our offering for young people and foster an inclusive and diverse volunteering experience. Drive excellence in service delivery and support navigation through change to grow St John Ambulance. What you can expect Induction to volunteering with SJA and the required role training. A supportive volunteering More ❯

complex queries. Key Responsibilities: - Act as the primary liaison between on site tenants and the contracted network support provider regarding IT infrastructure and network-related matters. - Coordinate and oversee service delivery from external IT contractors and internal Operations Team, ensuring consistent performance and quick resolution of network issues. - Manage network access and provisioning processes for new and existing … as Aruba, Palo Alto and Mitel. - Good understanding of IT technologies including wired networks, wireless networks, telephony, firewall technology and associated peripherals and devices. - Ability to manage third-party service providers effectively. IT Network Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

Centre – £65k A well-established professional services organisation that's modernising their technology infrastructure and developing sophisticated in-house solutions. They're building robust software systems that enhance their service delivery and operational capabilities, requiring comprehensive documentation to support their growing development team and ensure knowledge transfer across their technical operations. The Role: They're looking for a … projects Professional development in modern documentation toolsets Benefits include enhanced annual leave, comprehensive wellbeing support, enhanced maternity and paternity benefits, life assurance, flexible benefits platform, employee referral scheme, long service recognition, and regular company events Skills they're looking for: GIT/GitLab/GitHub – for source control and documentation versioning Markdown/Asciidoc/Sphinx – for structured, code More ❯

disciplinary leading consultancy with an immediate need for a Business Development Manager to join their Energy team that sits within the Property Management Division, providing energy bureau and procurement service to their managed portfolio. The team deliver services directly to our clients and their occupiers, as well as supporting clients for whom we don't manage property directly - tailoring … to operations. Act as a key contact during onboarding and resolve any escalation issues. Represent the team at industry events and networking opportunities. Collaborate with internal teams to ensure service delivery is scalable and future-ready. Prepare reports on business development activity and progress. Travel across the UK for meetings and client engagement. What We're Looking For More ❯