25 of 25 Remote Permanent Service Delivery Manager Jobs

IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL … to commute to the office in Fleet on a regular basis JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience … managing technical or professional services teams. Working as a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

Summary Job Reference: VR010825 Job Title: ICT Service Delivery Manager Salary/Benefits: starting 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development, bookable parking and more. Location: Belfast City Centre, hybrid (2 days office/3 days WFH pw … Client : Co-Ownership Contract : Permanent, full-time (37 hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J Contact Name: Jack Elliott Contact Email: Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported … party softwares. • Good knowledge of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and More ❯

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities … Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting More ❯

Service Delivery Manager - Oracle Applications & Infrastructure Remote - United Kingdom Job Title: Service Delivery Manager - Oracle Applications & Infrastructure Hours: Full time (40-hours per week) Location : Remote Reports to: Head of IT & Support Department: Managed Services & Support We are seeking a skilled Service Delivery Manager (SDM) with strong experience in managing Oracle … applications and infrastructure services. The SDM will be responsible for ensuring the efficient delivery of IT services, maintaining high levels of customer satisfaction, and managing relationships with stakeholders and vendors. This role demands a blend of technical knowledge and operational expertise, with a focus on Oracle E-Business Suite (EBS), Oracle Cloud, and underlying infrastructure. Enigen is a multi … candidate to join our team. You can expect to be welcomed into a culture of innovation, agility and teamwork with a group that are known for their excellence in delivery and happy customers. Key responsibilities include: Own the end-to-end service delivery for Oracle applications and related infrastructure. Manage day-to-day operations, ensuring service More ❯

D365 Service Delivery Manager c.£80k + generous benefits package + discretionary bonus Hybrid Working - 3 days on site Permanent Role Overview : Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager. You'll need to have experience … working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. This is a pivotal role ensuring a smooth transition from project delivery to go-live operations. Key Responsibilities : Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation to BAU Report on performance, run stakeholder meetings, and manage service communications Candidate Requirements : Educated to a degree level Strong experience in D365 CE More ❯

GENERAL DETAILS Job Title: Service Delivery Manager Department/Function: Managed Services Location: Home based, with occasional presence in Reading office. KEY ACCOUNTABILITIES/ROLE PURPOSE The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to Ultima … s Managed Services Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer … satisfaction levels and actions needed to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for meaningful service reporting. Monitor service metrics, identify trends, and take proactive measures to maintain high service quality. Ownership of service More ❯

Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career Progression We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk … and supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring … Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs More ❯

Job Title: SOC Technical Security Service Delivery Manager Location: Hybrid (Birmingham-based) Employment Type: Full-time Clearance: Must hold or be eligible for UK SC Clearance Salary: £75,000 - £85,000+ Benefits About the Role Our client — a leading global technology consultancy and one of the world’s largest cybersecurity services providers — is seeking a SOC Technical … Security Service Delivery Manager to support their growing Security Operations Centre (SOC) business. This is a strategic and hands-on role where you'll be the key bridge between clients and operational teams, ensuring smooth delivery of security services, incident response coordination, and ongoing vulnerability management. If you’ve got a deep background in cybersecurity operations … guide both clients and internal teams, this could be your next big step. What You’ll Be Doing Acting as the primary point of contact for clients on SOC service matters, including escalations and incident updates Leading major incident coordination , including investigation, containment, and remediation activities Managing client-facing service reviews (weekly/monthly), presenting clear reports and More ❯

IT Service Delivery Manager – London (Hybrid) Join a leading law firm as their IT Service Delivery Manager , taking the lead in ensuring seamless IT operations, driving service excellence, and supporting a forward-thinking business with a global client base. This is a fantastic opportunity for an experienced IT professional to step into a … leadership role with real impact — managing a talented IT team, optimising service delivery, and aligning technology with the firm’s long-term strategic goals. What you’ll do: Oversee the day-to-day delivery of IT services across the business Lead, mentor, and develop the IT team to deliver outstanding service Manage key vendor and stakeholder … Support major IT projects and adoption of new tools and processes Ensure compliance with cybersecurity, privacy, and governance standards What we’re looking for: Proven track record in IT service delivery or operations management , ideally within professional services or a law firm environment Strong technical knowledge of Office 365, Active Directory, Intune , and ideally document management systems (such More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

just over 1000 Two Circlers working from 13 offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology … experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support … integration of our new markets and acquisitions as we rapidly expand. Your main duties & responsibilities: Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 13 regional offices and remotely Maturing our overall service approach and ensuring new or improved practices bed-in and are followed, drawing on More ❯

Dawn Ellmore Employment are working with a top Law Firm in their search for an IT Service Delivery Manager to join their team! This exquisite opportunity is an excellent chance to join a well-established and thriving firm at their prime. With an excellent starting salary of offer along with hybrid working plus a bountiful benefits package … this is not to be missed! To be successful you must have prior experience as an IT Manager within Service Delivery from a legal or professional services environment. It is essential that you hone strong technical skills as well as being well-rounded with Office 365. Having experience with implementing systems is key as well as having … hard-working individual with a strong desire to succeed. Duties will include: Dealing with the day-to-day operations of IT within the company. Being the lead for IT Service Delivery projects. Ensuring that the IT service performance is monitored. Implementation of new systems. Identify service improvements and work in unison with stakeholders in the implementation More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works? This role is hybrid, offering the flexibility of working from site, office and home. We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of … contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through More ❯

Role: Service Delivery Manager Location: West Sussex Salary: Up to £90,000 WFH : Remote My client who is a leading financial services institution is looking for an experienced Service Delivery manager to join their team. This is an integral role within the organisation where you will be spearheading the continuous improvement of the IT More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯

Our retail client is looking for a Service Delivery Manager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy More ❯

Role: IT Service Delivery Manager Location: Wimbledon Work Mode: Hybrid Domain Experience: Insurance Job Description: Experience: 20+ years in IT service delivery, 5+ years in insurance domain. Should have managed multiple large projects/programs. Education: Bachelor's degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity More ❯

and interesting and there could be some travel involved in Europe as well as direct reporting to clients . Nice job and plenty of independence! TITLE : Mandarin speaking Project Manager TELECOMS Location : London Work style : Hybrid ( 3 days in the office and 2 days wfh) Job Type: Permanent, full-time Sector : IT project management Salary up to £42000 + … details Global telecoms business DUTIES: coordinating and managing the installation of telco networks . Overseeing and mentiring the installations team Project Management : Manage end-to-end projects across network delivery and data center delivery, Plan and oversee all aspects of the projects to deadlines liaise with clients and engineers, Report on the installation status maintain all project documents More ❯