over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliverymore »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
OpenTech Partners
ServiceDeliveryManager Nottingham/Hybrid - £45,000 - £50,000 (including car allowance) Employee Benefits: 25 days holiday, in addition to Bank Holidays, plus extra two days off at Christmas Perkbox benefits. Hybrid - 2days working from home Modern office environment. Flexible start times Huge opportunities for professional … internal and external!) Emphasis on career advancement, with a focus on promoting from within. Generous company pension plan (5%) Frequent company social events Role : ServiceDeliveryManager Location : Nottingham Salary : £45,000 - £50,000 (including car allowance) Client Relationship Management Cultivate and sustain robust relationships with clients … fully grasp their business needs and expectations. Serve as the primary liaison between my client and its customers, swiftly addressing any concerns or issues. Service Planning and Implementation Partner with internal teams to create and execute servicedelivery plans and strategies. Ensure the effective execution of services more »
Liberty has an exciting opportunity for a Gas ServiceDeliveryManager to join our team, based in Knowsley. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £36,540 to £42,630 depending … the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Gas ServiceDeliveryManager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group servicedelivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist with the installation contracts in the more »
Egham, Surrey, United Kingdom Hybrid / WFH Options
Confidential
Job title: ServiceDeliveryManager Location: Egham, Surrey, UK Salary: £45,000 per annum (DOE) Working hours: 35 hours a week, flexible between 8:00am to 6:00pm Hybrid Working: A minimum of 2 days a week in the office is required Reporting to: Head of Testing … ServiceDelivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and … provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think more »
ServiceDeliveryManager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a ServiceDeliveryManager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class … support to their customers 24/7. Key Responsibilities: Lead, mentor, and develop the servicedelivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for …/7 support and ensure that servicedelivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring more »
ServiceDeliveryManager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a ServiceDeliveryManager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class … support to their customers 24/7. Key Responsibilities: Lead, mentor, and develop the servicedelivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for …/7 support and ensure that servicedelivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring more »
SL7, Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDeliveryManager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … and West London. The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education ServiceDeliveryManager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDeliveryManager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification more »
Job Title: STG ServiceDelivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a ServiceDeliveryManager to join our team in London. The ServiceDeliveryManager will be primarily responsible for:Processing new … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) ServiceDeliveryManager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG more »
Your new role National Highways have an exciting opportunity for an Assistant ServiceDeliveryManager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular … travel within the region to sites, as well as office and home working. As an Assistant ServiceDeliveryManager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting ServiceDelivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting more »
Liberty has an exciting opportunity for a ServiceDeliveryManager to join our team, based in our Havant Office. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £45 to £50,000.00 per … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this ServiceDeliveryManager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group servicedelivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist/Manage employee performance with the more »
IT ServiceDeliveryManager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT ServiceDeliveryManager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting more »
IT ServiceDeliveryManager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great … West! The business is independently owned and has set out an ambitious growth plan for the coming years as they look to enhance their service and product offering for their customers. They have an impressive portfolio of customers which include well known brands. Description As IT ServiceDeliveryManager you will oversee the quality of services provided by the service function to one of their key customers who they have recently acquired. You will be responsible for Client Relationship Management, Service Quality Assurance, Service Improvement, Performance Monitoring, Service Provision, Problem Resolution, Reporting more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
The ServiceDelivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT ServiceManager, you will be the key liaison … between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »
ServiceDeliveryManager Neath £40K Are you an experienced project manager looking for a new position within a fast-moving and developing industry? Due to continued growth, we are now hiring for a ServiceDeliveryManager to join our operations team! The ServiceDeliveryManager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management. … largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through the more »
Network IT is currently recruiting for a ServiceDeliveryManager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of … contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem more »
My client is currently looking for an IT ServiceDeliveryManager to work onsite in Northwood. Your role would be to manage a team of 5 Technical Support Engineers and oversee the operations of the IT Service Desk. You will need to be a hands-on … people manager with solid Windows Desktop and Office 365 skills. In addition to this, you will coordinate the troubleshooting of issues, ensure escalation is prompt as applicable, and manage the IT/AV support and service provision for all school staff and students on a day to day. … to be directly involved in resolving IT issues when they arise with all colleagues across the business. Core Responsibilities: Oversee the operations of the Service Desk for the whole IT Team, ensuring incidents and service requests receive an efficient and effective "first response", "follow-up responses" and "resolution more »
ServiceDeliveryManager Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of … deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The ServiceManager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer … Key Accounts and KPIs from a Service perspective and strive to continuously improve our Customer Experience. Reporting to the Director of Service - Europe, the job holder will work closely with all internal and external stakeholders from point of sale, product deployment and aftermarket support. Primarily a office-based more »
summary Are you passionate about leveraging technology to make a difference in the fight against cancer? Join our NHS cancer software company as a ServiceDelivery Manager. We are dedicated to transforming cancer care through cutting-edge software solutions that empower healthcare professionals and improve patient outcomes. As … a ServiceDeliveryManager, you will play a pivotal role in ensuring our customers across England receive exceptional service and support. You will manage the delivery of our software solutions, oversee implementation projects, and ensure timely resolution of issues. Your ability to build strong client … relationships and your expertise in project management will be key to your success Main duties of the job Oversee delivery of our software solutions and transition to cloud Lead the clinical safety assessments for all product changes Coordinate cross-functional teams to ensure timely project completion. Lead the Clinical more »
ServiceDeliveryManager – Hybrid – Staines Our client, a leader in their field, is looking for a ServiceDeliveryManager to join their team. You will be working with the testing team and delivery team to ensure the Environment, change, and release Management process … you will have the following skills/;- knowledge of ITIL, Agile and DevOps, including Incident Management, Problem Management, and Change Management. Developing and delivering service improvements Proven experience of service management & application support knowledge of service recovery, incident and problem management Experience using service management, service monitoring, knowledge management, communication and workflow tools. Hands-on experience as ServiceDelivery lead/manager Extensive problem-solving and debugging skills. Experience in providing services to agreed SLAs Experienced in Problem and Incident Management Strong interpersonal and communication skills If this could be your next more »
ServiceDeliveryManager Neath £40K Are you an experienced project manager looking for a new position within a fast-moving and developing industry? Due to continued growth, we are now hiring for a ServiceDeliveryManager to join our operations team! The ServiceDeliveryManager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to... more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Russell Taylor Group Ltd
AVEVA PI Support Manager/ServiceDeliveryManager Location - Aberdeen (Hybrid) Do you have OSI PI or AVEVA PI expierence? Do you want to develop your career working with real time date for a market leading system integrator? Who is the client? Our client develops and … innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced ServiceDeliveryManager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring … Microsoft Office products, Word, Excel, PowerPoint, Visio Good knowledge of Project Planning Tools - e.g. MS Project Previous experience as a Snr Support Engineer, Programme Manager or ServiceDeliveryManager Previous experience working within Systems Integration Demonstrable experience of successfully leading a Team Skills and Abilities Excellent more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDeliveryManager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDeliveryManager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. … Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication more »
Dublin, City of Dublin, Republic of Ireland Hybrid / WFH Options
The Recruitment Company
in the heart of Dublin 2 that has been around for decades. A new position has been created in the team to improve their servicedelivery capabilities within the group. As a pivotal member of their IT department, the ServiceDeliveryManager will collaborate closely … with the Head of IT to ensure seamless IT support and servicedelivery, effectively meeting the needs of their customers. Key Responsibilities: Service Management: Enhance service levels through innovative Helpdesk strategies. Implement and refine service processes to maintain high performance. Manage End User device fleet … to align with business requirements. Develop and implement methodologies for exceptional service delivery. Anticipate future demands and enhance servicedelivery performance. Analyze processes for optimization, both internally and externally. Oversee projects and on-site AV facilities to ensure successful delivery. Create and implement end-user training programs more »
Lutterworth, Leicestershire, East Midlands, United Kingdom
Unipart Logistics
their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development program. As Carrier ServiceDeliveryManager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the … Act as a point of escalation for issues that arise in the management of transport services Work closely with MPC, understand and approve outbound delivery plans, and liaise with carriers direct to ensure collections are pulled on time Apply continuous improvement methodology in the transport management operations to deliver … service and cost improvement Look for growth opportunities with the customer About You Wed love you to have the following skills and experience, but please apply if you think youd be able to perform well in this role! An understanding of Transport and/or Distribution Excellent Customer Services more »
ServiceDeliveryManager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a ServiceDeliveryManager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class … support to their customers 24/7. Key Responsibilities: Lead, mentor, and develop the servicedelivery team, fostering a c... more »