101 to 125 of 296 Permanent Service Delivery Manager Jobs

Group | B Corp Co-Founder of Areti Group – Climate positive tech recruitment || We’re on a mission to put people and the planet before profit, leaving the... Job Title: Service Delivery Manager Job Type: Full-time About Us: We are a small but dynamic financial services business. We are seeking a skilled Service Delivery Manager to oversee our third-party vendor relationships and ensure seamless service delivery for our finance team and CRM/ERP systems. Key Responsibilities: Vendor Management: Manage relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs). Service Delivery: Oversee the delivery of IT services, ensuring they align … with business needs and ITIL V4 best practices. Performance Monitoring: Monitor and report on vendor performance, addressing any issues or discrepancies promptly. Continuous Improvement: Identify opportunities for service improvement and implement changes to enhance efficiency and effectiveness. Stakeholder Communication: Act as the primary point of contact between vendors and internal stakeholders, facilitating clear and effective communication. Risk Management: Identify More ❯

Service Delivery Manager for Network Operations Airbus Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Service Delivery Manager for Network Operations role at Airbus Job Description: Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals Job Summary … The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts. Key Responsibilities: Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements. Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for Airbus employees. Guarantee quality gates More ❯

Join to apply for the Service Delivery Manager role at Mitel Join to apply for the Service Delivery Manager role at Mitel Get AI-powered advice on this job and more exclusive features. At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will … will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. The Service Delivery Manager is responsible for ensuring the effective delivery of contracted services to customers, owning the service and operational relationship. They manage service performance … lead regular service reviews, oversee incident and problem resolution, and drive continuous improvement. They also play a key role in contract retention and value realisation. The role ensures customer satisfaction, SLA adherence, and alignment between service operations and business needs. Responsibilities Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead regular More ❯

Job Description:- We are seeking a dynamic and experienced Service Delivery Manager to lead the service delivery and support desk for a luxury skincare brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious … and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a strong background in IT support, IT infrastructure, and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities Leadership Lead, inspire, and develop strategy for our service delivery and support … Strong understanding of Microsoft Defender, Azure, and supporting cloud environments. Experience with networking, security, and deploying SASE solutions. 3-4 years in infrastructure engineering and 2-3 years in service desk management. Experience working with retail IT environments. Proven ability to manage daily service desk operations, monitor ticket flow, and ensure high customer satisfaction. Technical expertise in ticketing More ❯

customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and … Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the More ❯

Senior Service Delivery Manager Position Description Are you a passionate Senior Service Delivery Manager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior Service Delivery Manager in the … All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior Service Delivery Manager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This is … a high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you’ll be doing on a daily basis: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is hybrid, requiring … Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-tier IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations, thereby driving quality and satisfaction. … You will: Customer Relationship Management: Lead and strengthen strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Provide guidance to field/on-site staff, Service Desk Engineers, and Service Management Office staff. Foster personal and career development for direct reports. Commercial Management: Manage contractual scope, control budgets, and identify upsell More ❯

have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia Responsibilities Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer. Accountable … for the overall service & contractual KPI deliverables of assigned accounts. Work with the aligned commercial account Manager and sales support to recognise new opportunities. Engage account stakeholders to ensure that scope of the service and deliverables are fully understood. Ensure ITIL framework is followed Responsible for ensuring CSATs are completed monthly. Work alongside projects team to ensure … new services are introduced effectively with AIS, focusing on appropriate monitoring, metrics and support in place. Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes. Ensure that all required documentation is updated as required and stored in the correct location. Responsible for management of continual improvement plans across aligned accounts. Responsible for More ❯

Development and UCD Version 1 are a global leader in business transformation. For nearly three decades we’ve grown our expertise in cloud, data and AI, application modernisation and service delivery management. As a consultancy and service provider we focus on our core values to drive our continued growth. We have a technology-driven approach and are … proud to be partnered with Oracle, Microsoft, Red Hat and Snowflake. Service Reliability Group (SRG) is the Managed Services Practice within Version 1. With delivery functions focused across Service Desk, Applications, Database, Platform and Governance, this team supports and collaborates with customers across the UK and Ireland. Job Description The success of the role of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients. You may be responsible for several customers, so the ability to build and maintain solid relationships is key to delivering high satisfaction ratings. Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability Monthly and quarterly forecasting of team costs More ❯

software that empowers energy and water utilities to engage better with their customers. What you will work on You will join our UK-based organization and work within our Service and Project Delivery teams to implement our UMAX solution at our UK utility customers. You will lead and motivate a great team while focusing on the best possible … service and customer satisfaction. UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and allows them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. As the Service Delivery Manager UK, you will be responsible … for Service delivery at one or more customers, ensuring customer satisfaction with the support services being delivered. You will play an integral part of our programmes success and support the Customer Success Director in defining ongoing customer roadmap and account planning, you will lead Service Review meetings and manage service related escalations. Your role will include More ❯

Networking . Our goal is to empower organizations at every stage of their digital journey, solving complex business challenges with our comprehensive suite of technology solutions. Job Description The Service Delivery Manager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved. The SDM will work closely with internal key stakeholders in delivering service excellence and building strong relationships with customers. Key Responsibilities: Serving as the primary point of contact for customers. Ability to drive constant service improvement and focus on delivering service excellence. Ensuring service levels comply with contractual deliverables. Working closely with … delivery teams and building strong relationships. Regular engagement with customers ensuring depth and reach within the wider customer organisation to improve working relationship with Telefónica Tech and our clients. Increase customer loyalty and satisfaction with high customer touch, extensive knowledge of customer’s business drivers and requirements, and strong working relationships within the customer organisation. Risk management. Understand the More ❯

with professionally appointed regional office hubs. We offer a hybrid working environment coupled with flexibility to balance work life responsibilities. We're on the hunt for a focused, professional Service Delivery Manager (SDM) based in Dry Drayton, Cambridge to support, maintain and improve our digital rail ticketing services. This is a great opportunity that will suit someone … that loves a variety of responsibilities, working across multi-functional teams and building exemplary service relationships with Vix customers. This role is all about our customers and a continuous improvement focus, bridging the gap between our in house Applications Support, Account Management, Project Management, our Development Team. The SDM translates customer pain points and advocates customer needs back to … Service Operations and vice versa, fostering a collaborative approach to Service Delivery that demonstrates our customer centric attitude in everything we do. The position is based on-site at Dry Drayton, Cambridge. The successful applicant will be able to travel to Cambridge as required, however some flexibility can be accomodated and will be discussed during the recruitment More ❯

Social network you want to login/join with: Key Point: Experience working in Service Based companies like Hexaware, with experience in onsite & offshore models. More than 15 years in IT infrastructure, including 2+ years directly working with customers, and 2-3 years with the current organization. Bachelor's degree or equivalent certifications. Minimum of 4 years of hands … on experience in Infrastructure Operations, Network Operations, or Service Desk. Experience in Project/Program Management in areas like Service Desk, Infrastructure Planning, and Network Planning. Specific experience with onshore/offshore models and 3-tier models (offshore, account, customer) is a plus. Experience working in a multi-national/multi-cultural environment. Strong operations management skills (preferably … presentation, and communication skills. Knowledge and experience in at least five of the nine areas of Project Management. Skills to succeed as a project leader, project/Program office manager, or change initiative manager. Working toward professional Project Management certification is recommended. As a manager, provide direction to staff to meet schedules and resolve operational issues. Apply advanced More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a … team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality More ❯

flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The Service Delivery Manager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play … a critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems … and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance More ❯

offers expert technology, IT and telephony consultation services. They have 150+ experienced team members and 9 locations in the UK and Ireland.They are now on the lookout for a Service Delivery Manager to come on board permanently. Responsibilities: Customer Site Travel Service Management Client Relationship Resource Management Financial Management Process Management Skills/Must have: ITIL … Service Management Experience MSP Experience Supplier Management Education experience Good knowledge of IT 3-5 years Management Experience Benefits: Health Dental Bonus - £5k per year Salary: £40k per annum More ❯

Social network you want to login/join with: Overview of the role The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for … leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have … have/be required to: * Act as a primary customer contact and point of escalation * Produce monthly, quarterly and annual reports for internal and external use * Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from RED Global Our international client is looking for a Service Delivery Manager with experience in the banking industry to join their team for a B2B contract that is due to last until the end of the year … with a high chance of extension. This position is hybrid in London, Sheffield, or Leeds, where you will be required on-site 2 times per week. Position: Service Delivery Manager Contract type: Freelance B2B. Contract Length: Until the End of the year Location: 2 days a week on-site in London, Sheffield or Leeds Skills and responsibilities … Proven experience as a Delivery Manager in large-scale transformation programmes Strong stakeholder management and communication skills Background in technical software delivery Experience working with offshore teams Solid understanding of banking environments and migration projects Familiarity with IBM TSS applications is a plus If this is something you are interested in, please send me an up-to More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Actice SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

La Fosse Leatherhead, England, United Kingdom Service Delivery Manager La Fosse Leatherhead, England, United Kingdom Direct message the job poster from La Fosse Service Delivery Manager (Contract to Perm) 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯

We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow … ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need More ❯

Location: Nottingham Reporting to: Service Desk Manager Job Purpose: As a Service Delivery Manager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing service delivery improvement initiatives that enhance efficiency and elevate the … client experience. Duties and Responsibilities: Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery. Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations. Client Requirements and Escalations: Accurately translate client requirements, issues, and … performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to More ❯