ServiceDeliveryManager Apprentice Apply From: 16/11/2024 Learning Provider Delivered by CORNDEL LIMITED Employer THALES UK LIMITED Vacancy Description The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of … the SDM to always strive to exceed expectations and delight our customers. As a ServiceDeliveryManager Apprentice, you will develop key skills and experience in the following: Integrated Logistic/Product Support Engineering Management Customer Relationship Management Operational Strategy Project Management & Business Finance Digital Operations Leadership Communication & Collaboration Problem-Solving & Decision Making Commercial Awareness Key Details … Vacancy Title 2025 ServiceDeliveryManager Apprentice Employer Description Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. More ❯
Derby, England, United Kingdom Hybrid / WFH Options
The NAV | 365 People (TNP, a Node4 Company)
Join to apply for the ServiceDeliveryManager role at The NAV | 365 People (TNP, a Node4 Company) . Become a change maker and join Node4. We have a committed, talented, and diverse workforce that is growing all the time. As we expand through growth and acquisitions, we focus on what matters most — our people . We … want you to grow, learn, and evolve with us. About The Role The ServiceDeliveryManager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts in collaboration with the Account Manager and the wider Node4 team to deliver … Exceptional Service as a Standard”. This role involves multi-department coordination, focusing on delivering exceptional service to new and existing clients. You will act as the main contact for servicedelivery issues within your accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired More ❯
Social network you want to login/join with: We’re Hiring! A ServiceDeliveryManager to Transition, Operate and Transform services for our prestigious customers in Heathrow. You will be expected to work on customer site. There will also be occasional travel to Bell Offices in London, Wokingham, and Portsmouth. About us Working at Bell, in … Manged Services, you will be part of a team of service management professionals who care about their customers, services and colleagues. We deliver Managed Services to several well-known organisations across the Financial Services, Telecommunications, and Public Services sectors. Working either direct with these organisations or in partnership with Global Managed Service Providers. Responsibilities Service Transition The … ServiceDeliveryManager may be asked to support new customers and/or service transition activities taking services into support and continuing to manage throughout its term. This will include the following activities: Design and implementation of the service in accordance with the Bell Service Readiness processes Act as the focal point of contact More ❯
ServiceDeliveryManager Location: Hybrid (3 days on-site, remainder remote) Salary: Up to £55,000 per annum + benefits Type: Permanent Are you ready to lead from the front, inspire a team, and shape the future of IT servicedelivery? We're working with a highly respected organisation to find a talented ServiceDeliveryManager who can bring energy, vision, and structure to a fast-paced IT function. This is a unique opportunity to play a pivotal role in the performance, quality, and continuous improvement of IT services used by thousands across the business. What you'll be doing: As ServiceDeliveryManager , you'll lead a … it's aligned with wider business goals. You'll be a key player in driving organisational effectiveness - mentoring and developing your team, managing performance, and embedding a culture of service excellence and agility. Key responsibilities include: Leading and motivating a team of support analysts, driving strong performance through coaching, 1-1s, and development planning Owning and enhancing the More ❯
Join or sign in to find your next job Join to apply for the ServiceDeliveryManager role at Mitel Join to apply for the ServiceDeliveryManager role at Mitel Get AI-powered advice on this job and more exclusive features. At Mitel, you will have the opportunity to help businesses connect, collaborate … a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview Responsibilities: Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management. Lead regular service reviews, providing performance reporting and driving actions for service improvement. Act as the … primary operational contact for key customer accounts, ensuring consistent servicedelivery and customer satisfaction. Collaborate with internal teams and partners to align servicedelivery with customer expectations and evolving business needs. Work closely with Account Management to ensure alignment between servicedelivery and commercial strategy, supporting customer retention, renewals, and growth opportunities. Drive a More ❯
both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced ServiceDeliveryManager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯
both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced ServiceDeliveryManager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: IT ServiceDeliveryManager Location: Medway, GB, ME4 4UG Onsite or Hybrid: OnSite Job Title: IT ServiceDeliveryManager Location: Chatham, Kent Compensation: Competitive Salary + Benefits Role Type: Full time/12-month Fixed Term … Role ID: SF65312 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT ServiceDeliveryManager at our Chatham site. The role As a IT ServiceDeliveryManager, you'll have a role that's out of the … team and customer on all IT related matters This role is full time, 37.5 hours per week and is based on site at Chatham. Essential experience of the IT ServiceDeliveryManager: Proven experience in IT management or similar roles with excellent leadership skills Ideal candidate will possess the ability to assess, transform and modernise the current More ❯
both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced ServiceDeliveryManager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
wagamama
both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced ServiceDeliveryManager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯
We are looking for an experienced Contract Manager to lead the full lifecycle of contract management , from budgeting and stakeholder engagement to ongoing project monitoring. You'll work closely with IT, Operations, and other key departments to ensure projects are executed smoothly and efficiently. You'll be joining a company that operates at the forefront of smart mobility and … to connect with a range of stakeholders. If you enjoy working in a fast-paced and multi-disciplinary environment, we encourage you to apply. Main responsibilities Ensure Operations & Maintenance servicedelivery across roadside and back-office systems Coordinate preventive and reactive maintenance activities Supervise internal teams and external subcontractors Monitor and report on KPIs and key maintenance interventions … as the main O&M point of contact Ensure contract compliance and alignment with internal policies Handle commercial aspects related to clients and contract zones Manage subcontractors, partners, and service vendors Track and report operational costs vs. budget and forecast Core skills/experience 5+ years' experience in a similar technical O&M management role Technical degree required Strong More ❯
from Saint-Gobain UK & Ireland Helping Directors & Leaders to build their Engineering & IT/Digital teams within Engineering & Manufacturing | Fuelled by Tea ️| Engineering |... Join Our Team as a ServiceDeliveryManager! Are you ready to take the lead in delivering exceptional IT support and making a real difference in the world of service management? If … them. Our vibrant team provides top-notch IT support and ensures our users have the best experience possible. We pride ourselves on our collaborative spirit and innovative approach to service delivery. What You’ll Do: As the ServiceDeliveryManager (SDM) for our Service Desk, you will be the heartbeat of our IT support operations … to oversee all services and staff associated with the first line of IT support. Here’s what you can look forward to: Lead the Charge: Manage and inspire our Service Desk team to provide outstanding support and service to our end users. Process Innovator: Develop and refine user-facing processes that make IT support seamless and enjoyable for More ❯
Oxford, England, United Kingdom Hybrid / WFH Options
Hellios
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. ServiceDeliveryManager (JOSCAR) Job title: ServiceDeliveryManager JOSCAR Location: Blended working between Kemp House, Chawley Park, Oxford and working from home (Monday-Wednesday in the office) Reporting to: Sector Manager Job … Ensure the successful completion of suppliers through the onboarding process and remaining within the system during renewal Key Responsibilities And Requirements Manage several customer accounts through: Customer Success and ServiceDelivery Create an engaged relationship with your Buyer customers to maximise customer success and service delivery. Liaise with our customer service teams to ensure team members … Buyer accounts, setting an achievable and realistic target for each month. Maintain and update actionable account plans for each Buyer Provide a regular progress status report to the Sector Manager Analysis of data to create actionable points for the Buyers. Creation and presentation of ad hoc internal reporting Relationship Building Develop a strong relationship with your key contact to More ❯
The team you'll be working with: SOC Technical Security ServiceDeliveryManager We are currently recruiting for a dynamic Technical Security ServiceDeliverymanager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC ServiceDelivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯
with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong servicedelivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s … and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of … the services provided by IPI and ensuring they are mitigated or minimised. Point of contact for escalations and major incidents. Managing and reviewing the delivery of Root Cause investigations and reports back to the customer. Identifying, mitigating and managing risks to and within the service. Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing More ❯
with providing exceptional customer contact? We are seeking a high-performing, self-motivated individual who is driven by building exceptional relationships with our customers and delivering against very strong servicedelivery methodology and principles. What does the role involve? Responsibility for developing, operating and continually improving services for our customers. Delivering and reporting on KPI’s, SLA’s … and other objectives during regular formal Service Reviews with customers. Managing and communicating with key stakeholders both internally and with the customer or third parties, regarding the service being delivered. Ensuring services are provided in accordance with the customer's contract. Dealing with any issues or challenges that may arise with the day-to-day delivery of … the services provided by IPI and ensuring they are mitigated or minimised. Point of contact for escalations and major incidents. Managing and reviewing the delivery of Root Cause investigations and reports back to the customer. Identifying, mitigating and managing risks to and within the service. Managing the service transition, onboarding and migration process for customers adopting, upgrading, changing More ❯
Join to apply for the Client ServiceDeliveryManager role at Seras UK Application Deadline: 31 March 2025 Department: Support Services Location: Widnes Description Seras is on the lookout for top talent to join our innovative and results-oriented team. Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in … to our colleagues and customers. We take care, always focus on improving, owning it together, and stay connected. What is the job? We are seeking a dynamic and proactive ServiceDelivery (Fuel) Manager to oversee the contract management of waste wood biomass Fuel Supply Agreements for two biomass energy generation plants located in the Northwest of England. … Working Schedule: Monday to Friday, 40 hours per week. Key Responsibilities Contractor & Supply Chain Oversight: Monitor contractor performance against agreed service levels for waste biomass deliveries. Ensure contractors adhere to quality specifications, delivery schedules, and contractual obligations. Quality Assurance: Implement robust fuel quality monitoring processes. Conduct regular supplier visits for sampling, analysis, and feedback loops, ensuring compliance with More ❯
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Junior ServiceDeliveryManager Company Description Verisk Specialty Business Solutions (formerly Sequel Business Solutions), has been a leading industry software specialist for over 25 years, delivering impactful, reliable solutions that provide end-to-end management … of our products. Through contracted support services our support team plays a key role in post implementation processes, as well as in the longer-term customer experience. The Junior ServiceDeliveryManager (SDM) interacts with a number of key functions within Sequel that enable the delivery of a high-quality service to Clients. An SDM … oversees the delivery of services to Sequel's strategic clients or customers. The SDM monitors activities designed to ensure consistently high service performance and evaluates customer feedback to develop quality improvement processes. This position is a stakeholder facing role requiring strong relationship building skills and a good level of ability in managing expectations within the business. A key More ❯
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Technical ServiceDelivery Managers are responsible for taking ownership of the relationship held with each of their customers and to serve as an interface between the customer and the Rackspace managed services delivery teams. They ensure that … met. Additionally, they are expected to strengthen the customer relationship by building rapport, identifying sales opportunities, networking, and managing difficult situations to uphold Rackspace's reputation for Fanatical Support. ServiceDelivery Managers maintain direct contact with customers before and/or after the sale. They support the sales team by developing positive customer relations, which can significantly impact … service and product revenue. Their focus may be in pre-sale, post-sale, or both. Key Responsibilities Building strong partnership relationships with customers Overseeing Incidents, Changes, and Service Requests, coordinating Rackspace and customer teams to meet SLAs Conducting incident reviews, tuning alarm thresholds, and driving automation to reduce manual intervention Managing data protection and patching activities, reporting on More ❯
a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included. NHS Greater Glasgow & Clyde (NHSGGC) is recruiting a ServiceDeliveryManager within its eHealth Directorate. This is a key senior role and provides an excellent development opportunity for candidates who wish to progress and develop their … end management and provision of operational support across all support teams. The ongoing operational support of over 200+ clinical and non-clinical systems within NHSGGC and Regionally requires continuous service improvement and commitment to align with commercial and local support models/developments and enhancements integral to the Boards Digital as Usual Strategy and this role will work in … to degree level with a relevant post-graduate qualification or equivalent IT professional qualification or demonstrable experience. Candidates should be ITIL qualified (professional best practice qualifications used in ITIL service management). You will be required to demonstrate leadership experience within an extensive and advanced operational environment, with evidence of successfully managing teams (directly or via matrix management) and More ❯
with third-party suppliers and managing the IT support team to provide the business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors and an … with 1st-line technical support. In-depth troubleshooting, maintenance, and configuration of user support software Continuous Improvement: Identify opportunities for process optimisation and implement solutions to improve efficiency and service quality. Develop and implement IT support strategies and plans that align with organisational goals. Project Management: Assist with project work supporting the Head of Operational Excellence as required. Scoping … out and planning technical projects, ensuring smooth integrations with existing architecture. Service Desk Operations: Oversee the daily operations of the IT Zoho desk, ensuring timely and effective resolution of technical issues. Monitor workloads & ticketing to ensure that the business is supported within the agreed SLA. Develop and maintain standard operating procedures (SOPs) when processes change/update. Stakeholder Collaboration More ❯
Salary Competitive Senior ServiceManager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior ServiceManager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly dynamic, technical … and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its Users and reflect … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯
Position Overview: We are seeking an experienced Services DeliveryManager to lead End User Support (EUS) operations for a mission-critical DoD program in Huntsville, AL. The ideal candidate will manage the delivery of IT services to end users, ensuring high availability, performance, and user satisfaction across desktop support, service desk, and user device lifecycle management. … You will serve as the primary liaison between IT operations and end users, managing expectations, SLAs, and service improvements, while coordinating with internal teams and government stakeholders. Key Responsibilities: Oversee daily operations and performance of End User Support teams including service desk, deskside support, and device provisioning. Ensure delivery of services aligns with SLAs and KPIs, addressing … incident response, request fulfillment, and problem management. Act as the primary point of contact for end-user escalations and drive timely resolution of service-related issues. Collaborate with engineering, cybersecurity, and infrastructure teams to resolve systemic IT issues affecting end users. Manage the servicedelivery lifecycle, including planning, reporting, and continuous service improvement. Lead serviceMore ❯
Sr. Global Services DeliveryManager (GSDM) - Large Migration and Project Specialist, Enterprise Support UKI Job ID: 2950380 | AWS EMEA SARL (UK Branch) As a Senior Global Services DeliveryManager at Amazon Web Services (AWS), you will play a crucial role in orchestrating seamless delivery of AWS Global Services offerings during large-scale migrations and complex … as the primary coordinator for the Global Services Organization, from contract signing through the launch phase, and typically 3 months post-go-live; your role is to ensure cohesive delivery across multiple teams from Professional Services, Amazon Managed Services (AMS), and Enterprise Support, with a particular focus on AMS integration and comprehensive reporting. You will achieve this by interfacing … able to adapt quickly to changing project needs and customer expectations, particularly in the context of large-scale migrations and complex AWS deployments involving managed services. The Global Services DeliveryManager Mission is “To make sure every workload migrating to AWS will operate securely, efficiently and resiliently, by leveraging the collective experience across Global Services to deliver a More ❯
I am currently working with a very interesting client in Paris, looking for a Project Manager to lead the end-to-end delivery of strategic initiatives within a leading financial services environment. This role is positioned as an IT Product Manager , focused on driving cross-functional projects across derivatives, trading/post trading operations. Working on the … with key stakeholders on projects across the organisation, as well as coordinating design meetings with Heads of Departments and then providing the results to the Global Head. The Project Manager will build bridges, manage risks, structure solid governance and ensure smooth implementation. Supporting transformation initiatives such as change management, training, and continuous improvement across the trading service and … derivatives space. Track IT delivery, with or without an IT PM, depending on the size and complexity of the project: specifications, sizing, timeline, development, test, dress rehearsals, implementation; Collaborate with Sales and Operations teams to build a client tracker, and identify the client journey and sales milestones to secure the project; Key Responsibilities Deliver full project lifecycle: scoping, planning More ❯
