151 to 175 of 297 Permanent Service Delivery Manager Jobs

Salary Competitive Senior Service Manager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly dynamic, technical … and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its Users and reflect … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯

are clearly identified and resolved effectively. Comfortable presenting to all levels of management, including C-Level stakeholders. Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers. Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates … ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects. Facilitate summary status reports, including monthly performance reviews and quarterly service reviews. Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements. Manage, document and report on performance against service level agreements … customer within a global model Broad technical understanding in a cloud software environment Growth & collaborative mindset Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service delivery account management experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are More ❯

Position Overview: We are seeking an experienced Services Delivery Manager to lead End User Support (EUS) operations for a mission-critical DoD program in Huntsville, AL. The ideal candidate will manage the delivery of IT services to end users, ensuring high availability, performance, and user satisfaction across desktop support, service desk, and user device lifecycle management. … You will serve as the primary liaison between IT operations and end users, managing expectations, SLAs, and service improvements, while coordinating with internal teams and government stakeholders. Key Responsibilities: Oversee daily operations and performance of End User Support teams including service desk, deskside support, and device provisioning. Ensure delivery of services aligns with SLAs and KPIs, addressing … incident response, request fulfillment, and problem management. Act as the primary point of contact for end-user escalations and drive timely resolution of service-related issues. Collaborate with engineering, cybersecurity, and infrastructure teams to resolve systemic IT issues affecting end users. Manage the service delivery lifecycle, including planning, reporting, and continuous service improvement. Lead service More ❯

DESCRIPTION As a Senior Global Services Delivery Manager at Amazon Web Services (AWS), you will play a crucial role in orchestrating seamless delivery of AWS Global Services offerings during large-scale migrations and complex projects. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes … as the primary coordinator for the Global Services Organization, from contract signing through the launch phase, and typically 3 months post-go-live; your role is to ensure cohesive delivery across multiple teams from Professional Services, Amazon Managed Services (AMS), and Enterprise Support, with a particular focus on AMS integration and comprehensive reporting. You will achieve this by interfacing … able to adapt quickly to changing project needs and customer expectations, particularly in the context of large-scale migrations and complex AWS deployments involving managed services. The Global Services Delivery Manager Mission is "To make sure every workload migrating to AWS will operate securely, efficiently and resiliently, by leveraging the collective experience across Global Services to deliver a More ❯

I am currently working with a very interesting client in Paris, looking for a Project Manager to lead the end-to-end delivery of strategic initiatives within a leading financial services environment. This role is positioned as an IT Product Manager , focused on driving cross-functional projects across derivatives, trading/post trading operations. Working on the … with key stakeholders on projects across the organisation, as well as coordinating design meetings with Heads of Departments and then providing the results to the Global Head. The Project Manager will build bridges, manage risks, structure solid governance and ensure smooth implementation. Supporting transformation initiatives such as change management, training, and continuous improvement across the trading service and … derivatives space. Track IT delivery, with or without an IT PM, depending on the size and complexity of the project: specifications, sizing, timeline, development, test, dress rehearsals, implementation; Collaborate with Sales and Operations teams to build a client tracker, and identify the client journey and sales milestones to secure the project; Key Responsibilities Deliver full project lifecycle: scoping, planning More ❯

to learn more. Base pay range Direct message the job poster from AxiaMetrics Contract, 6 months, Immediate start. £100 per hour. Inside IR35. We are recruiting for a Project Manager to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects Drive … service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management skills … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary More ❯

Social network you want to login/join with: We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too. Hybrid working is in play for the … successful Service Delivery Manager. Two to three days a week, the SDM will travel to Reigate (Surrey), East Sussex, and Cambridgeshire. On average, the SDM will be able to work from home for two days a week. Extremely ambitious company, and they’re very interested in having individuals join their team, who are keen to progress and succeed … The vast majority of our candidates have progressed in a short space of time!) Service Delivery Manager - Job Purpose: The Service Delivery Manager is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service delivery. The Service Delivery Manager (SDM) is More ❯

our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. Role- Service Delivery Manager Location- Netherlands, Amsterdam Job Type- Full Onsite Full time Employment - Permanent Job Brief: We are seeking an Onsite Service Delivery Manager to … join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management … Develop and maintain strong relationships with clients, handling their expectations and resolving any issues promptly. Service Improvement: Identify and rectify service delivery issues, conduct root cause analysis, and implement service improvement plans. CSI: Accountable for the closure for all CSI related topics. Accountability for Customer : Accountable for the resolution of concerns, issues or escalations related to More ❯

SERVICE DELIVERY MANAGER/BRISTOL & CORSHAM/£70,000 TO £90,000 PER ANNUM DOE & CLEARANCE A fantastic new opportunity for an experienced Service Delivery Manager , to join a fast-growing business. In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. Our client was formed … to consolidate the founder’s collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. The Service Delivery Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative of our client, working with customer teams and other suppliers to oversee the More ❯

SERVICE DELIVERY MANAGER/BRISTOL & CORSHAM/£70,000 TO £90,000 PER ANNUM DOE & CLEARANCE A fantastic new opportunity for an experienced Service Delivery Manager , to join a fast-growing business. In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. Our client was formed … to consolidate the founder's collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. The Service Delivery Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative of our client, working with customer teams and other suppliers to oversee the More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help … Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not … a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring More ❯

Service Delivery Manager - Accounting Software Location: Hybrid - 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a … high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success. Key Responsibilities: Act as the primary point of contact for onboarding and supporting sales partners. Manage the delivery of services to customers, ensuring high satisfaction and product adoption. Lead strategic onboarding processes and training … product solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training More ❯

Service Delivery Manager – Accounting Software Location: Hybrid – 3 days per week onsite in Victoria, London Contract Length: 6+ months Day Rate: Competitive A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a … high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success. Key Responsibilities: Act as the primary point of contact for onboarding and supporting sales partners. Manage the delivery of services to customers, ensuring high satisfaction and product adoption. Lead strategic onboarding processes and training … product solutions. Collaborate closely with internal stakeholders across sales, support, and product teams. Support with accountancy-related queries alongside the internal accounting team. Required Skills & Experience: Proven background in service delivery, customer success, or onboarding roles. Excellent relationship management skills and the ability to handle technical or complex issues. Strong written, verbal, and presentation communication skills. Experience training More ❯

and evolve alongside us. Whether you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple … client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main point of contact for service delivery issues related to your assigned … accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent communication skills (verbal, written, face-to-face). Effective time management skills. Exceptional More ❯

Technical Production Service Delivery Manager (London, UK) We are seeking a full time Technical Production Service Delivery Manager to work onsite at our clients offices in London. Using your skills and experience working within a Managed Service environment you will help deliver success and quality within the verticals that you oversee. You will … develop and enable your direct reports across EMEA, to in turn develop and enable their own teams to deliver service excellence, playing a significant role in reporting this success through the creation and delivery of regular service review presentations. Being a point of contact for client Service Owners will be a key part of your role … this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds, and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries. The Day-to-Day Acts as the point service delivery manager across services, as required (currently More ❯

provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, expanding to 2.2 million when regional and national services are included. Job Opportunity: Service Delivery Manager NHS Greater Glasgow & Clyde (NHSGGC) is recruiting a Service Delivery Manager within its eHealth Directorate. This senior role offers an excellent development … for candidates seeking career progression. The primary responsibility is to lead a dynamic team managing operational support for over 200 clinical and non-clinical systems. The role involves continuous service improvement, aligning with the Boards' Digital as Usual Strategy, and collaborating on strategic planning to meet organizational objectives. Qualifications & Experience Degree level education with a relevant postgraduate qualification or More ❯

performing teams? Do you thrive in a dynamic environment where innovation, customer focus, and continuous improvement are at the heart of everything you do? We're looking for a Service Delivery Manager to join our Digital team and take ownership of delivering high-quality, reliable, and secure services across the enterprise. This is your opportunity to make … a real impact, ensuring service excellence, managing key supplier relationships, and driving continuous improvement across our End User Compute function. What You'll Be Doing: Ensuring seamless service delivery and system support aligned with SLAs. Managing third-party suppliers and ensuring they deliver on strategic and commercial commitments. Leading a customer-centric team focused on service availability, performance, and cost-efficiency. Driving service insight and reporting to inform strategic decisions. Championing continuous improvement and innovation across service operations. Acting as a voice of the customer-gathering feedback and turning it into action. What You'll Bring: Proven experience in service delivery and supplier management. Excellent analytical and problem-solving skills with More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role … purpose/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Introduction Service Delivery Manager - Data & Analytics Location: UK (Flexible with some travel as required) Company: Compass Group UK & Ireland Join Compass Group UK & Ireland , the nation's leading provider of food and support services. Serving millions … leisure, and business & industry sectors, we're committed to innovation and continually enhancing our digital and data capabilities to deliver exceptional customer experiences. We're seeking an experienced and service-driven Service Delivery Manager (SDM) to oversee the performance and continuous improvement of our Data & Analytics services . You'll be instrumental in ensuring reliable, high … quality service delivery across our modern data ecosystem, including platforms like Informatica , Amazon Redshift , Microsoft Fabric , Power BI , and PowerApps . This role is perfect for someone passionate about operational excellence, skilled in stakeholder management, and experienced in managing outsourced partners and ITSM processes (e.g., TOPdesk). Key Responsibilities Own and manage end-to-end service delivery More ❯

Service Delivery Manager - 8 month contract/Day rate negotiable/Remote working We have an exciting opportunity for a Service Delivery Manager Lead to join us on an 8 month contract with remote working and occasional visits to our Dublin and Reading offices. Key Responsibilities: Responsible for the management of the infrastructure environment … including server OS, hypervisors, cloud environments and enterprise applications. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and promised and expected service delivery. Partner with 3rd party data centre providers to deliver stable operations. Manage … all data centre related activity. Support strategic DR programs through BCP planning and testing. Support on-prem and cloud based virtual desktop environments. Provides strategic and technical direction to service and project teams. Ensures all infrastructure solutions are aligned to overall Infrastructure strategy. Evangelise best practice, be a passionate technologist, and represent Infrastructure Operations within our future Enterprise Architecture More ❯

Service Delivery Manager - Managed Services - Cloud, Secure Networking, Cyber, UC Location: Remote, with infrequent travel to North West office & client sites No sponsorship available, UK applicants only. We’re looking for Service Delivery Management Professionals in the MSP world, who excel in building strong customer relationships, skilled in managing escalations, and are committed to delivering … top-tier service through thorough process management and accurate reporting. Key Responsibilities: Build and sustain trusted relationships with customers, understanding their objectives and collaborating with internal teams to meet these goals while advocating for customer needs. Serve as the main escalation contact, coordinating with internal teams and external partners to ensure effective communication and resolution. Conduct regular Service Reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups. Lead cross-functional teams in resolving escalations efficiently, providing guidance to service teams and liaising with external vendors as needed. Ensure timely, transparent communication with customers during escalations, keeping them updated on progress. Oversee contract fulfilment by accurately reporting on Service Level More ❯

and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single point of contact, representing Temenos Cloud and empowered as an ambassador in front of the client with the brief to … will represent the client within Temenos Cloud organization and the Client with the Temenos organization and bare the responsibility of running weekly operations calls with the Client and Support Manager to provide weekly status updates on Problem Tickets/Requests and Changes. OPPORTUNITIES The SDM will be engaged prior to Go-live and will ensure compliance with all contractual … client and internal processes and best practices in the transition from Project to Operations. SDM owns the Client communication for Incident Management with the support of the respective Support Manager, and the CCC-Shift Lead who will take the role of Incident Manager for Major Incidents. The SDM is accountable for the incident status reported in Monthly Service More ❯

Service Delivery Manager page is loaded## Service Delivery Managerlocations: Birmingham (Remote): London (Remote)time type: Full timeposted on: Posted Todayjob requisition id: R012113At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing … a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.**Overview:****Responsibilities:*** Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management.* Lead regular service reviews, providing performance reporting and driving actions for service improvement.* Act as the … primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction.* Collaborate with internal teams and partners to align service delivery with customer expectations and evolving business needs.* Work closely with Account Management to ensure alignment between service delivery and commercial strategy, supporting customer retention, renewals, and growth opportunities.* Drive a More ❯

Service Delivery Manager page is loaded## Service Delivery Managerlocations: Birmingham (Remote): London (Remote)time type: Full timeposted on: Posted Todayjob requisition id: R012113At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing … a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.**Overview:****Responsibilities:*** Ensure contractual service levels are met or exceeded, with proactive monitoring and issue management.* Lead regular service reviews, providing performance reporting and driving actions for service improvement.* Act as the … primary operational contact for key customer accounts, ensuring consistent service delivery and customer satisfaction.* Collaborate with internal teams and partners to align service delivery with customer expectations and evolving business needs.* Work closely with Account Management to ensure alignment between service delivery and commercial strategy, supporting customer retention, renewals, and growth opportunities.* Drive a More ❯