176 to 200 of 299 Permanent Service Delivery Manager Jobs

Service Delivery Manager - Managed Services - Cloud, Secure Networking, Cyber, UC Location: Remote, with infrequent travel to North West office & client sites No sponsorship available, UK applicants only. We’re looking for Service Delivery Management Professionals in the MSP world, who excel in building strong customer relationships, skilled in managing escalations, and are committed to delivering … top-tier service through thorough process management and accurate reporting. Key Responsibilities: Build and sustain trusted relationships with customers, understanding their objectives and collaborating with internal teams to meet these goals while advocating for customer needs. Serve as the main escalation contact, coordinating with internal teams and external partners to ensure effective communication and resolution. Conduct regular Service Reviews to gain insights, maintain customer satisfaction, and build trust through clear, consistent follow-ups. Lead cross-functional teams in resolving escalations efficiently, providing guidance to service teams and liaising with external vendors as needed. Ensure timely, transparent communication with customers during escalations, keeping them updated on progress. Oversee contract fulfilment by accurately reporting on Service Level More ❯

and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single point of contact, representing Temenos Cloud and empowered as an ambassador in front of the client with the brief to … will represent the client within Temenos Cloud organization and the Client with the Temenos organization and bare the responsibility of running weekly operations calls with the Client and Support Manager to provide weekly status updates on Problem Tickets/Requests and Changes. OPPORTUNITIES The SDM will be engaged prior to Go-live and will ensure compliance with all contractual … client and internal processes and best practices in the transition from Project to Operations. SDM owns the Client communication for Incident Management with the support of the respective Support Manager, and the CCC-Shift Lead who will take the role of Incident Manager for Major Incidents. The SDM is accountable for the incident status reported in Monthly Service More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared … Service function. Role Purpose: The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure More ❯

open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society. THE ROLE As our Service Delivery Manager you will be the single pointof contact, representing Temenos Cloud and empowered as an ambassador in frontof the client with the brief to ensure success. … You will represent the clientwithin Temenos Cloud organization and the Client with the Temenos organizationand bare the responsibility of running weekly operations calls with the Clientand Support Manager to provide weekly status updates on Problem Tickets/Requests and Changes. OPPORTUNITIES TheSDM will be engaged prior to Go-live and will ensure compliance with allcontractual client and internal processes … and best practices in thetransition from Project to Operations. SDMowns the Client communication for Incident Management with the support ofthe respective Support Manager, and the CCC-Shift Lead who will take therole of Incident Manager for Major Incidents. TheSDM is accountable for the incident status reported in Monthly ServiceReview and providing PIRs and RCAs for Major Incidents. Actas More ❯

Service Delivery Manager Reigate (Hybrid) Job Specification Job title Job title Service Delivery Manager (SDM) - Business South Base location Reigate inTEC brand inTEC brand inTEC BUSINESS Job type Job type Hybrid Hours per week 37.5 Annual leave Annual leave 22 days, increasing with level of service Reports to Reports to Head of Service Delivery Hello, we are inTEC Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service. We aim to assist organisations … Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Role Profile The Service Delivery Manager (SDM) is a significantly customer facing role that ensures customers have a local and dedicated point of contact regarding ongoing service delivery for More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create … strength and where talented people can flourish and achieve their highest potential. Our Pensions Administration business continues to grow and we are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This is an exciting role and would most likely suit someone with previous experience in … a similar or managerial pensions role where they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. The Role As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in … annual revenue of €5.8 billion in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to … understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service level agreement. Acknowledging customers promptly and treating them in a courteous manner. Maintaining a working More ❯

in your career and take ownership of a driven technology team? We’re looking for a Head of IT to join our clients team and to ensure seamless operations, service excellence, and security across their IT landscape. This is a hands-on leadership role where you’ll drive the strategic roadmap of the team to ensure efficiency across all … into a new business and own the direction that IT goes to ensure continuous improvement and resilience as the business grows. What You’ll Do: Own and optimise IT service delivery to ensure maximum uptime and performance Manage and enhance IT infrastructure (Azure, networking, cloud security) Lead the Service Desk team, ensuring top-tier support and SLAs More ❯

whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you'll do The DLM Senior Service Delivery Manager role spans across Transformation, Operational Accountability, Service Delivery, Stakeholder Management and Leadership. The nature of Vodafone Enterprise customers means some travel is to … be expected in this customer-facing role. Act as Service Owner for the DLM services provided by VOIS Transformation (Continual Service Improvement): The DLM Senior Service Delivery Manager is responsible for defining and implementing transformational improvements across the presales design, build and run areas of DLM product. She/he is responsible to develop and … Operational Accountability (Excellence): Accountability and ownership for all operational processes and outcomes, ensuring the DLM services meet operational requirements, including necessary resources, systems, processes, and personnel. As the DLM Service owner, work closely with the _VOIS leadership team to ensure that the operational service are efficient and effective in delivering the required operational services to customer satisfaction. Service More ❯

Social network you want to login/join with: Are you a passionate IT professional with strong retail experience and a service-minded approach? Are you looking for an opportunity to work with multiple stakeholders across the globe, and become a key point for the digital store operations of the world’s leading jewellery brand? Then, keep on reading … Key role in the overall Digital Store Operations service delivery The Retail Tech Analyst will play a key role in managing the delivery of new stores, store services, and store support services in Pandora’s Clusters, and will be collaborating closely with multiple business stakeholders and colleagues across the world. In this role, you will play a … solution (if any), hardware and network in the stores, and act as a Subject Matter Expert (SME) for our Vendors and Support teams. You will manage and oversee several service providers, and ensure they deliver the agreed services, on time, and within agreed budget. Your duties will include strong alignment with the other Retail DevOps teams, both in and More ❯

Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention … team of Learner Success Coaches and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts & Sales teams to support … proactive engagement and timely resolution of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams in initiatives that enhance More ❯

Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The Service Delivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention … team of Learner Success Coaches and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the Service Delivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts & Sales teams to support … proactive engagement and timely resolution of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure service delivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams in initiatives that enhance More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience More ❯

IT Service Delivery Manager - Hybrid/UK/BE/NL - £45K-£55K - permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We deliver a range of services from IT Consultancy … Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the company's future vision and share in the profits. The IT Service Delivery Manage r role … as well as travelling to meet with our clients which are UK and European Based. Key Requirements include: Minimum 2 years' Management Experience Experience of working in a technical delivery role Experience of both managing and delivering services to Clients Line management experience Software management experience is a nice to have Excellent English written and verbal communication skills Team More ❯

IT Service Delivery Manager Hybrid/UK/BE/NL - £45K-£55K permanent role OCS Consulting plc is a leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) and is looking to recruit a permanent IT Service Delivery Manager . We deliver a range of services from IT Consultancy … Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organisations). As an employee-owned company (Employee Ownership Trust), after a qualifying period, the successful IT Service Delivery Manager will be able to contribute to the companys future vision and share in the profits. The IT Service Delivery Manage r role will … as well as travelling to meet with our clients which are UK and European Based. Key Requirements include: Minimum 2 years Management Experience Experience of working in a technical delivery role Experience of both managing and delivering services to Clients Line management experience Software management experience is a nice to have Excellent English written and verbal communication skills Team More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Birkenhead Client: KnoWho Location: Birkenhead Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client is seeking an … experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic individual who can help advance the company. The position carries significant responsibility and a broad remit. Key responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service delivery standards and … adherence to processes Improving service delivery systems to increase efficiency and reduce costs, while maintaining or enhancing client satisfaction Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting Communicating with clients, managing expectations, and resolving escalated issues to ensure client satisfaction Maintaining team motivation and engagement to support low staff turnover Experience in an More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Warrington, Cheshire Client: KnoWho Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Position: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client … is seeking an experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic professional capable of advancing the company's objectives. It involves significant responsibility and a broad scope of duties. Key Responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service quality and adherence to processes. Improving service delivery systems for efficiency and cost reduction while maintaining or enhancing client satisfaction. Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting. Liaising with clients to manage expectations and resolve escalated issues, ensuring total client satisfaction. Maintaining team motivation and low staff turnover. Contributing to business More ❯

We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow … ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need More ❯

Service Delivery Manager - Leading Cyber & Network Security Consultancy 📍 Berkshire Hybrid | £50,000 + Benefits 🛡️ Leading Cyber & Network Security Consultancy We’re hiring a Service Delivery Manager to join a high-growth, specialist consultancy delivering world-class cyber and network security solutions to enterprise clients across the UK. This is a customer-facing role where … you’ll own the end-to-end service experience , ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments … love building relationships, and are passionate about delivering top-tier service in a technically complex space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a More ❯

Service Delivery Manager (Contract to Perm) 3-month contract - £400 per day. 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most recognisable brands, ideally on a contract to perm basis. This role is customer facing and you’ll be responsible for … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯

Service Delivery Manager - RAF Marham £32,000 per annum 35 hours per week Monday - Friday Managing Catering, Cleaning, Retail and Hotel Services. This role is ideal for anyone looking to develop and progress. We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on … a full-time basis, contracted to 35 hours per week. As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond … the plate. Our ideal Service Delivery Manager will: Knowledge of working in a management role within the soft FM service industry Leadership skills and knowledge Ability to display a real passion for food and customer service and be financially and commercially astute Good communication skills - both written and verbal Good computer skills Interpersonal, administrative, and More ❯

and as such have strong relationships with some of the world’s leading manufacturers which include Mitel, Panasonic, Lexmark, Toshiba and many more. We are currently recruiting for a Service Delivery Manager to join and manage our Service, Billing and SOP Team within the Glasgow Head Office. Reporting to the Group Service Director, the Service Delivery Manager will assist in the smooth running of our busy Service, Billing and SOP Departments. Main duties will include, but are not limited to, the following: Identify additional areas for profitable delivery Ensure accurate and transparent reporting Ensure processes are in place and working effectively to deliver customer satisfaction Lead the engineering teams effectively … equipment Carry out checks to ensure that engineers are treating NCS products, equipment, and their personal safety in line with company policies Follow up all client escalations relating to service engineering issues and quality of delivery as required Ensure Engineers are fully trained and compliant by managing a training and competencies matrix Identify training needs across all divisions More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site … days a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/… Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site … days a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/… Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare More ❯