Role Summary The ServiceDeliveryManager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing ServiceDelivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯
Hersham, England, United Kingdom Hybrid / WFH Options
Zalaris
Role Summary The ServiceDeliveryManager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing ServiceDelivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯
Our retail client is looking for a ServiceDeliveryManager to join on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services, focusing on proactive service management across a complex, heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and is … days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive servicedelivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy More ❯
Merton, London, United Kingdom Hybrid / WFH Options
N Consulting Limited
Role: IT ServiceDeliveryManager Location: Wimbledon Work Mode: Hybrid Domain Experience: Insurance Job Description: Experience: 20+ years in IT servicedelivery, 5+ years in insurance domain. Should have managed multiple large projects/programs. Education: Bachelor's degree; PMP, ITIL, Agile certifications preferred. Domain Knowledge: Expertise in insurance processes and regulations. Technical Skills: Familiarity More ❯
We have partnered with a company who are seeking an experienced SAP ServiceDeliveryManager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP servicedelivery and ensure operational excellence. Key Responsibilities Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs. Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management Services (AMS). Drive continuous … improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance. About You Proven track record in leading application functions through significant More ❯
Ellesmere Port, Cheshire, North West, United Kingdom
La Fosse
We have partnered with a company who are seeking an experienced SAP ServiceDeliveryManager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP servicedelivery and ensure operational excellence. Key Responsibilities Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs. Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management Services (AMS). Drive continuous … improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance. About You Proven track record in leading application functions through significant More ❯
Technical Operations Manager - 12 Month (FTC) £70,000 - London (Hybrid - 3 Days Per Week) Here at Burns Sheehan, we're working with a leading name in the Real Estate space as they look to hire a T echnical Operations Manager to help ensure smooth, reliable IT services across their UK and European offices. This is a key hire … within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT servicedelivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's still … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes More ❯
Technical Operations Manager - 12 Month (FTC) | 70,000 - London (Hybrid - 3 Days Per Week) Here at Burns Sheehan, we're working with a leading name in the Real Estate space as they look to hire a T echnical Operations Manager to help ensure smooth, reliable IT services across their UK and European offices. This is a key hire … within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT servicedelivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's still … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes More ❯
Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent ServiceDeliveryManager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary More ❯
We're looking for a highly capable and motivated IT ServiceDeliveryManager to lead and deliver high-quality IT support and reporting services across all areas of our business. In this key leadership role, you'll be responsible for ensuring systems are consistently available, performance is monitored and improved, and that our Service Desk and … operating efficiently, effectively, and in line with agreed SLAs. You'll be instrumental in ensuring our IT services support business continuity and enable our colleagues to provide the outstanding service our customers expect. You'll manage both the IT Service Desk team and in-house Data Specialists, drive performance improvements, and build a proactive service culture focused … on delivery, collaboration, and customer satisfaction. You're a confident, hands-on IT leader with a proven ability to manage teams, handle critical incidents, and build strong relationships across the business. You're calm under pressure, clear in communication, and committed to delivering real value through excellent IT service and support. You'll be someone who enjoys problem More ❯
Are you a fluent MANDARIN speaker with a background in delivery & management of IT networking projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and there will … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin speaking Network ServiceDeliveryManager Location : London or Frankfurt Job Type: Permanent, full-time Sector : IT project management Salary 40,000 + BOUNCE Language required : Fluent Mandarin and English Company … travel to site locations in Germany and in the UK depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯
Are you a fluent MANDARIN speaker with a background in delivery & management of IT networking projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and there will … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin speaking Network ServiceDeliveryManager Location : London or Frankfurt Job Type: Permanent, full-time Sector : IT project management Salary 40,000 + BOUNCE Language required : Fluent Mandarin and English Company … travel to site locations in Germany and in the UK depending on where you choose to be based Pre-sales : Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯
within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead ServiceDeliveryManager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for More ❯
that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a ServiceDeliveryManager - based in Dublin. Responsibilities include: Maintaining and publishing an integrated master schedule (PPM, statutory inspections, projects, reactive works). Reviewing and approving risk assessments/… Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯
Alnwick, Northumberland, North East, United Kingdom
Zenith People
Zenith People are looking to recruit a ServiceDeliveryManager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. You will join a rapidly growing company delivering … planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation. Operational Efficiency Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality. Key Skills & Experience Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors. Strong organisational and coordination skills, with the ability More ❯
About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR ServiceDeliveryManager to join our team and support the Group HR Director in delivering a professional HR Shared … Service function click apply for full job details More ❯
countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer ServiceDeliveryManager is a critical position within our Key … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯
Cannock, Staffordshire, West Midlands, United Kingdom
Ibstock Brick
design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Customer ServiceDeliveryManager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯
Cannock, Staffordshire, West Midlands, United Kingdom
Ibstock Brick
expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a ServiceDeliveryManager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯
Glasgow Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The Role: Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN … Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success. You will … Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness More ❯
Glasgow Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The Role: Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN … Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success. You will … Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness More ❯
Glasgow Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The Role: Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN … Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success. You will … Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness More ❯
Glasgow Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The Role: Service Management within Transmission Digital is a demanding yet rewarding proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN … Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success. You will … Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness More ❯
Every day at our Day Service offers new opportunities to make a meaningful difference. We're seeking a skilled and committed manager to lead the delivery of inclusive, person-centred support. This role focuses on empowering individuals through accessible activities that promote independence, well-being, and community connection. If you value collaboration, continuous improvement, and high-quality More ❯
and interesting and there could be some travel involved in Europe as well as direct reporting to clients . Nice job and plenty of independence! TITLE : Mandarin speaking Project Manager TELECOMS Location : London Work style : Hybrid ( 3 days in the office and 2 days wfh) Job Type: Permanent, full-time Sector : IT project management Salary up to £42000 + … details Global telecoms business DUTIES: coordinating and managing the installation of telco networks . Overseeing and mentiring the installations team Project Management : Manage end-to-end projects across network delivery and data center delivery, Plan and oversee all aspects of the projects to deadlines liaise with clients and engineers, Report on the installation status maintain all project documents More ❯
