with our clients to help in achieving their goals. About the role: Act as the primary contact and ensure the highest levels of customer satisfaction is maintained Preparation of Service Reports and customer presentations Organise regular Customer Service Reviews and meetings Retain accurate documentation in adherence to the Sword Quality Management System Act as customer point of contact … for designated accounts Support Event Management requirements when required Support the Incident Manager role for all major Incidents impacting the allocated customer base Demonstrate a strong sense of urgency in meeting customer needs SLA Management Liaise with Sword operational support to ensure SLA objectives are achieved ITIL focused Previous experience in an admin and/or people management environment More ❯
the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. Role and Responsibilities This role supports the growth and complexity of our business, ensuring service levels are maintained, and relationships with clients are strengthened through continuous review and improvement of CRD's Operations, especially for key strategic clients. The Pod Lead collaborates with Global … and Regional Heads of Delivery to ensure operational control gates are observed, escalating risks as needed. The role also works with On-Boarding, Upgrade teams, Client Management, and the Global Operations Centre to ensure process adherence and effective client lifecycle management. Key responsibilities include process improvement based on data analysis, reporting enhancements, and ensuring platform availability. Key Responsibilities Ensure … for stakeholders and improve case response times. Oversee Incident Management and ensure follow-ups and reviews. General Requirements Minimum 8 years in Financial/Software Services, with experience in Service Management and SaaS environments. Strong analytical skills with experience in ServiceNow and Salesforce. Proven leadership in technical teams and process improvement. Client management experience, especially with senior management. Knowledge More ❯
your full potential Company car or cash allowance. What you'll be doing; Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities. Ensuring training and competency checks are in place for all roles. Monitor operational performance, follow up on complaints, problem-solve for operational challenges. Delivery of a first-time collection culture and all contractual performance KPI's. Lead our people & assets to deliver/exceed service expectations. Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery. Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans. Investigate safety incidents … underperformance and disciplinary incidents. What we're looking for; Prior experience in a leader/manager role. Good knowledge of basic health and safety regulations. IOSH managing safely Certification(s) What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best More ❯
