ServiceDeskAnalystServiceDeskAnalyst Telent are looking for TWO ServiceDesk Analysts (Customer Service Helpdesk Agents/Helpdesk Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and … we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This ServiceDeskAnalyst role will cover x3 shift patterns that change week by week. Day shift patterns are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks … per month) 11:00am-7:00pm (one week per month) The successful ServiceDeskAnalyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution More ❯
ServiceDeskAnalyst Location: Camberley, GU15 3YL (Office based role) Working hours: 37.5 hours per week, Monday to Friday Job type: Full time, Permanent Competitive starting salary - At the desk training - 26 days annual leave and Public bank holidays Telent are looking for TWO ServiceDesk Analysts (Customer Service Helpdesk Agents/Helpdesk … Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This ServiceDeskAnalyst … are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks per month) 11:00am-7:00pm (one week per month) The successful ServiceDeskAnalyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology More ❯
Description Summary: The ServiceDeskAnalyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division. SDAI's will take ownership of resolving first level customer service requests related to both hardware and software and will use excellent problem-solving, communication, and interpersonal skills along with a patient … positive, and customer-friendly attitude within a team environment. SDAI's will be highly customer service orientated and proactive in anticipating and resolving problems while maximizing efficient use of computer resources. The ServiceDeskAnalyst I is also responsible for supporting the business goals and objectives of the ServiceDesk, the Service Support … Mission, Core Values, and Vision. Responsibilities: • Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the ServiceDesk through phone calls, emails, or self service tickets • Provides effective Five-Star Customer More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
Role Details Job Title ServiceDeskAnalyst Division Customer Services - ServiceDesk Job Location Harrogate Reports To ServiceDesk Team Leader Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered. Role Our Support Teams provide a complex mix of … managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the ServiceDeskAnalyst will be the first point of contact for all our customers requiring anything from general advice through to in … Skills & Competencies We would expect the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the ServiceDesk must also be able to pass a Baseline Personal Security Standard (BPSS) check , which checks the candidates'right to work in the UK, their identity, their criminal More ❯
First Line ServiceDeskAnalyst Country: United Kingdom Organization: Regent College London Job Title: First Line ServiceDeskAnalyst Reports to: ServiceDesk Manager Job Purpose : As First Line ServiceDeskAnalyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and … application problems, you will cover one or more areas of expertise. The First Line ServiceDeskAnalyst makes sure that the users will receive the right level of support. The main objectives of this position are: Fulfilling and remediating user/management requests and incidents on time and with excellent quality Respect the Service Level commitments … creation. Answer inquiries and provide basic training to users in the proper use of hardware and software. Handle the communication to end users and other IT departments. Ensure the Service Level commitments are respected. Compile monthly reports for the IT Assistant Manager Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Rutherford Briant
Is it time for you to step in to a new role? Do you want to be part of a Global ServiceDesk? Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the ServiceDesk team to meet the new demand. As part … of a global ServiceDesk, you will be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT ServiceDeskAnalyst, you will... First … point of contact for all IT related issues both inbound and outbound. Document & log issues using internal ticketing system. Trouble shoot and resolve issues within service levels, and escalate when needed Create knowledge base articles for the wider team. Requirements: As an IT ServiceDeskAnalyst, you will need... At least 2 years’ experience within IT More ❯
ServiceDeskAnalyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your … choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher … discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in ServiceDesk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory More ❯
Epsom, Great Burgh, Surrey, United Kingdom Hybrid / WFH Options
Dynamite Recruitment
ServiceDeskAnalyst Epsom Rota: Weekly shift covering 07:00 – 18:00 Monday – Friday. 1 in 4 Saturdays 09:00 – 17:00 1 in 4 Sundays ON CALL from 06:00 – 18:00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and … your choice. Employee car scheme for you and family – fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway … voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in ServiceDesk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active More ❯
Role: Senior ServiceDeskAnalyst – 3rd Line/Technical Consultant Location: Hereford (Office Based + Local Travel) Salary: £40,000 – £45,000 DOE + Benefits + Career Progression A hands-on senior role blending servicedesk, technical consultancy, and architectural responsibilities, with real training and progression opportunities. We’re working with a well-established and … professional services firms, and their reputation is built on quality support, trusted advice, and long-term partnerships. As part of their continued growth, they’re looking for a Senior ServiceDeskAnalyst to take on 3rd Line responsibilities while also contributing to solution design, project delivery, and technical consultancy. This is a role where your technical expertise … valued, and your future development will be actively supported. Key Responsibilities: Providing 3rd Line support across a broad range of technologies Acting as a technical escalation point within the servicedesk team Visiting customer sites for more complex support issues or project work Collaborating on the design and deployment of new solutions across client infrastructure Supporting cloud migrations More ❯
2nd Line Support/Senior ServiceDeskAnalyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior ServiceDeskAnalyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior ServiceDeskAnalyst/IT Support More ❯
2nd Line Support/Senior ServiceDeskAnalyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior ServiceDeskAnalyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior ServiceDeskAnalyst/IT Support More ❯
Employment Type: Permanent
Salary: £27000 - £28500/annum £27- £28.5k + Skill development & Ca
1st- 2nd Line Support/ServiceDeskAnalyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a … drive and ambition to progress yourself. Any 1st- 2nd Line Support/ServiceDeskAnalyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career More ❯
Employment Type: Permanent
Salary: £25000 - £26000/annum £25-£26 + Skill development & Career
ServiceDeskAnalyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a ServiceDeskAnalyst who will play a pivotal role in delivering high … quality frontline IT support across multiple international locations. As a ServiceDeskAnalyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a ServiceDeskMore ❯
Sale, Trafford, Greater Manchester, United Kingdom
ISR RECRUITMENT LIMITED
ServiceDeskAnalyst Sale, Greater Manchester (On-site) £31.00 to £35.00 per hour (via Umbrella)/£45,000 to £50,000 per year (DOE) July/August 2025 The Opportunity: ISR are working with a global technology-driven client to recruit a ServiceDeskAnalyst who will play a pivotal role in delivering high … quality frontline IT support across multiple international locations. As a ServiceDeskAnalyst, you will act as the primary technical contact for three UK offices (x40 users), while also delivering remote support to users in Australia (x15 users), Norway (x10 users), France (x5 users) and the UAE (x2 users); as well as working closely with the team … This hands-on role is based out of the Sale office (South Manchester), requiring full-time, on-site attendance and is an exciting opportunity for a technically capable and service-oriented professional to join a dynamic, multi-site environment with a global reach. Skills and Experience: 3 to 5 years' worth of commercial experience in a ServiceDeskMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
vertex-it-solutions
Role: - First Line ServiceDeskAnalyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a ServiceDeskAnalyst to join their team … and help deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their ServiceDesk team. Role Overview As a ServiceDeskAnalyst, you will be an integral part of our dynamic Service Delivery Team, acting … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Reed Technology
ServiceDeskAnalyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a ServiceDeskAnalyst to join their high-performing IT ServiceDesk team. You'll be the first point of contact for technical issues, delivering excellent support … and solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL … aligned servicedesk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/ More ❯
Community of Practice Technology Support Member ServiceDeskAnalyst Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact. Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Technology Support? As a Community of Practice Technology Support … Member ServiceDeskAnalyst, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. As a Community of Practice Technology Support Member ServiceDeskAnalyst, you … ins with the Tech Support Lead or Officer (usually monthly) Maintain up-to-date knowledge of supported systems and organisational digital policies Log their support activity to contribute to service monitoring and improvement This is a great opportunity for volunteers with technical aptitude to contribute to a national support function, develop servicedesk experience, and help others More ❯
Peterborough, Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Picture More
ServiceDeskAnalyst Do you enjoy solving problems and helping people get back online quickly? If you're the go-to person for tech issues and you're looking to build your career in IT support within a professional, fast-paced environment, this could be your next step. The Role We’re working with a leading professional … services firm who are growing their IT support team in Peterborough. They’re looking for a ServiceDeskAnalyst to provide first-line support across a wide range of systems and technologies, ensuring employees stay connected and productive. This is a hybrid role, with mandatory office presence 3 days a week and 2 days from home, based … of £25,000 – £27,000 depending on experience. Why Apply? Join a collaborative IT team with real career progression opportunities Get hands-on with modern technologies and build your servicedesk expertise Gain exposure to a wide user base, from entry-level to senior professionals Structured training and access to ITIL-aligned processes Hybrid working model promoting flexibility More ❯
ServiceDeskAnalyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in … customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The ServiceDeskAnalyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this ServiceDeskAnalyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯
ServiceDeskAnalyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in … customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The ServiceDeskAnalyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this ServiceDeskAnalyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯
ServiceDeskAnalyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in … customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The ServiceDeskAnalyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this ServiceDeskAnalyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯
IT ServiceDesk Engineer Location: Fully RemoteSalary: £25-£29k – 18:00-02:00am shiftType: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The ServiceDesk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the … tools they need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community … via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯
Our client is seeking a 3rd Line ServiceDeskAnalyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line ServiceDeskAnalyst, you will play a key role ensuring the smooth running of … the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily … second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving More ❯
North Yorkshire, United Kingdom Hybrid / WFH Options
Reed Technology
IT ServiceDesk Engineer Location: Fully Remote Salary: £25-£29k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The ServiceDesk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues … with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As ServiceDeskAnalyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a … via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯
Job summary As a senior member of the ServiceDesk team, the postholder will be at the forefront of digital support within the health board. The post will enable you to refine troubleshooting, mentoring and training skills whilst also continually improving the service by building on the knowledge base and suggesting improvements to processes, allowing our clinical … Health Board (ABUHB) Digital, Data & Technology services. This includes incident management, request fulfilment, and problem diagnosis and resolution across a broad range of hardware and software systems. The Senior ServiceDeskAnalyst plays a key role in ensuring high-quality, customer-focused support in line with agreed service levels and the ABUHB Digital Strategy.In addition, the … post holder will actively support and mentor junior team members to foster skills development and service improvement. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we More ❯