1 to 25 of 74 Permanent Service Desk Analyst Jobs

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Ref: 1405 Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift … work - At the desk training - 26 days annual leave - Ongoing career development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre from our modern office in Camberley. We have numerous prestigious managed service … continuous career development/progression is on offer! This is a 4 days on/4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based More ❯

IT Service Desk Analyst Manchester 25,000 - 30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

IT Service Desk Analyst Manchester £25,000 - £30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a Service Desk Analyst on a 6 month fixed term contract. Purpose of the role: Working … under the operational supervision of the Service Desk Team Leader and reporting into the Customer Services Manager, the IT Service Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management More ❯

strategy for the Firm. The IT Group is divided into two sections which are Technical Support and Customer Support. The Customer Support section provides Service Desk support and IT training. The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third … line support. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Senior IT Service Desk Specialists and the Service Desk Specialists. The Service Desk Analyst will be the primary … point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. Roles and Responsibilities Providing a professional and consistent level of technology support to all staff Responding to incoming incidents and requests at More ❯

Role: Service Desk Analyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is … an exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Service Desk Analyst plays a critical role in delivering high-quality support to their clients. … you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Service Desk Analyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution More ❯

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting … Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: Service Desk Analyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The Service Desk Analyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role … is involved in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office. If you are interested in applying for this opportunity More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK's largest charities? If so, you could be the Service Desk Analyst we need! About the role As … a Service Desk Analyst at British Heart Foundation (BHF), you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users. With previous service desk experience you'll take pride … improved. With a high percentage of customers being in the Retail directorate, you'll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with More ❯

As part of the 24/7 European IT Service Desk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal … development. This role will be part of the newly created IT Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service … Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage More ❯

Service Desk Analyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the … a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor service desk performance, and drive continuous improvements in service delivery in conjunction with the ICT Service Desk Lead and other ICT … Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organizational standards. Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency. Manage relationships with suppliers, acting as the primary point of contact for service-related More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an More ❯

Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT Service Desk Analyst to join their team on a permanent contract . Part of the IT Service Desk team, you'll be responsible for ensuring timely and effective resolution of end … requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and … systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of service desk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and More ❯

Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT Service Desk Analyst to join their team on a permanent contract . Part of the IT Service Desk team, you'll be responsible for ensuring timely and effective resolution of end … requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and … systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of service desk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and More ❯

Service Desk Analyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance … will be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep … customers updated on the progress of their incidents and service requests I am therefore keen to speak with candidates who have: Proven experience in a customer-facing IT support role Strong problem-solving abilities Excellent communication skills Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365 More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their … Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

of your base salary paid by us monthly to save for your future. Your role and responsibilities IBM is currently seeking a dedicated Service Desk Analyst to join our team and work directly with a public sector client. This role requires a 5-day per week onsite … on a four days on, four days off rotation. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and excellent customer service skills. An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. They … of calls to 2nd & 3rd Line Team as necessary. Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.) Assisting with service management reporting on previous month's quality of service. Helping drive continuous improvement in processes and helping ensure SLAs are met in key metrics. More ❯

Sector: Public Sector/Government Job Title: Service Desk Analyst Type: Temp/Contractor Location: Hybrid/Onsite Working (East Kilbride) Duration: 6 months Vetting: SC Security clearance check will be required As part of a an ITIL aligned Service Desk, you will be responsible … facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service. Responsibilities: Troubleshoot technical issues reported to Service Desk using available Knowledge Articles Ensure Service Requests and Incidents are managed in accordance with Service Level Targets Assist with maintenance … and contribution of articles to the Service Desk Knowledge Base Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk. Keep customers informed on the progress of their Incidents More ❯

Service Desk Analyst (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation … This position will be a hybrid position, working out of our site in Chippenham. Your future duties and responsibilities We are seeking a proactive Service Desk Analyst to join our dynamic IT team. In this role, you will be the first point of contact for all technical … with end-users to resolve issues efficiently. Key Responsibilities • Incident & Request Management: Provide 1st line IT technical support, taking ownership of customer incidents and service requests from initiation to resolution. • Ticket Monitoring: Monitor support ticket queues to ensure incidents are actioned in line with established SLAs. • Communication: Maintain accurate More ❯

Role: Service Desk Analyst Location: Nottingham Salary: £30,000 We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham! This is your chance to step into a key role, providing first-class support … with easy access and great amenities. Requirements Problem solver with a passion for IT. Strong communicator who thrives in customer-facing roles. Experienced in service desk/support roles (1+ year ideal). Familiar with Windows, Office 365, and ticketing systems. Ready to take the next step? Don More ❯

Opportunity to join a large educational institution in Manchester. The IT team supports staff and students with critical support by telephone, in-person support desk and through their digital platform. Your new role As a Service Desk Analyst, you will be handling your own queue of … learning. The work is varied throughout the year and primarily involves answering telephone calls as well as working at the In-Person IT Support Desk and dealing with self-logged tickets. What you'll need to succeed Previous relevant work experience as a Service Desk Analyst. Customer … Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way. Like talking to people, listening with empathy and taking More ❯