21 of 21 Remote Permanent Service Desk Analyst Jobs

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting … Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst More ❯

The role: We are seeking an experienced 1st line service desk support analyst to join our newly created internal IT Service Desk team providing 1st Line IT support to our end-users across the K3 Capital Group of companies. The ideal candidate will proactively log … and resolve issues and complete requests, ensuring a seamless experience for end users. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our IT Service Desk Team. In order to succeed in this … issues, servicing IT requests and ensuring IT processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. The ITSDA will provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key responsibilities More ❯

Senior Service Desk Analyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/… we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Service Desk Analyst - M365/Intune/Cisco/Meraki More ❯

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office. If you are interested in applying for this opportunity More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their … Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role within their … Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions, workshops and …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

Sector: Public Sector/Government Job Title: Service Desk Analyst Type: Temp/Contractor Location: Hybrid/Onsite Working (East Kilbride) Duration: 6 months Vetting: SC Security clearance check will be required As part of a an ITIL aligned Service Desk, you will be responsible … facing and requires analysts to have good problem-solving skills, with the ability to provide excellent customer service. Responsibilities: Troubleshoot technical issues reported to Service Desk using available Knowledge Articles Ensure Service Requests and Incidents are managed in accordance with Service Level Targets Assist with maintenance … and contribution of articles to the Service Desk Knowledge Base Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk. Keep customers informed on the progress of their Incidents More ❯

Excellent opportunity for Service Desk Engineer to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing … Service Desk, Network Services and Environment Management Services. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm’s clients, directly or indirectly. Their primary focus will be to ensure all queries are … answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating 24x7 shift pattern. Act as a single point of contact for all More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours … per day. Company: We are assisting a growing company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours … per day. Company: We are assisting a growing company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk … point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical … tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams , plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active More ❯

IT Service Desk Analyst £27,000 - £31,000 pa plus bonus and exceptional benefits Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global … environment Excellent troubleshooting skills, especially with O365 (MS Word, Excel and PowerPoint) Experience with Windows 10 Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We More ❯

you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Remote Service Desk Support team, full-time on-site in Milton Keynes supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

1st/2nd Line Support Analyst – SaaS An excellent opportunity has arisen with an exciting SaaS company based in London. We’re seeking an IT Support Analyst to ensure smooth operation of their hardware, software, and conferencing tools. You will work on project rollouts, defining system standards, and … role. Role and Responsibilities: Provide 1st and 2nd line support, resolving tickets within SLAs, escalating complex issues, and ensuring a high level of customer service Deploy and manage hardware and mobile devices using Windows Autopilot, Microsoft Intune Administer user accounts, mailboxes, group policies, and licenses across M365, Azure AD … content Monitor trends, identify recurring issues, and maintain security protocols across devices and systems Liaise with external vendors for support and procurement, ensuring effective service delivery Skills and Experience: Proven experience managing devices and conferencing tools, including Zoom and Teams Knowledge of infrastructure, cloud, and IAAS strategies Strong communication More ❯

1st Line Support Engineer Mirfield (On-site) £22,000 – £24,000 We’re more than just an MSP – we’re a close-knit team who thrive on making a real impact for the people and businesses we support. Our values More ❯