1 to 25 of 66 Permanent Service Desk Analyst Jobs

Service Desk Analyst Service Desk Analyst Telent are looking for TWO Service Desk Analysts (Customer Service Helpdesk Agents/Helpdesk Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and … we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 shift patterns that change week by week. Day shift patterns are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks … per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution More ❯

Service Desk Analyst Service Desk Analyst Telent are looking for TWO Service Desk Analysts (Customer Service Helpdesk Agents/Helpdesk Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and … we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 shift patterns that change week by week. Day shift patterns are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks … per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution More ❯

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working hours: 37.5 hours per week, Monday to Friday Job type: Full time, Permanent Competitive starting salary - At the desk training - 26 days annual leave and Public bank holidays Telent are looking for TWO Service Desk Analysts (Customer Service Helpdesk Agents/Helpdesk … Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst … are as follows: 7:00am-3:00pm (one week per month) 9:00am-5:00pm (two weeks per month) 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology More ❯

Job summary Expected Shortlisting Date 29/08/2025 Planned Interview Date 08/09/2025 Are you ready to use your customer service skills and IT knowledge in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our Service Desk team … within the Leeds Teaching Hospitals NHS Trust. Reporting to the Service Desk Team Leader your role will be supporting the operational output of the Service Desk team, including supporting LTHT colleagues with their IT issues and requests. In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team … and offering all the support you need to learn at pace and achieve your career ambitions. Main duties of the job The Service Desk Analyst will be a core member of the busy Service Desk team. They will use their IT knowledge and skills to speak with users and aid them in resolving their IT More ❯

Role Details Job Title Service Desk Analyst Division Customer Services - Service Desk Job Location Harrogate Reports To Service Desk Team Leader Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered. Role Our Support Teams provide a complex mix of … managed services, including bespoke incident management processes during critical or major events. Working as part of a dedicated team and with a passion for providing and promoting outstanding customer service at all times, the Service Desk Analyst will be the first point of contact for all our customers requiring anything from general advice through to in … Skills & Competencies We would expect the successful candidate to have an attitude for learning, with a proactive approach to teamwork in a fast-paced environment. Each member of the Service Desk must also be able to pass a Baseline Personal Security Standard (BPSS) check , which checks the candidates'right to work in the UK, their identity, their criminal More ❯

Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk? Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part … of a global Service Desk, you will be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First … point of contact for all IT related issues both inbound and outbound. Document & log issues using internal ticketing system. Trouble shoot and resolve issues within service levels, and escalate when needed Create knowledge base articles for the wider team. Requirements: As an IT Service Desk Analyst, you will need... At least 2 years’ experience within IT More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and More ❯

The IT Service Desk Analyst will provide first-line technical support for a professional services organisation, ensuring smooth operations and excellent service delivery. This role is based in Manchester and requires a proactive approach to problem-solving within the technology department. Client Details This professional services organisation is a medium-sized business with a focus on … operates in Manchester and values efficient processes and high-quality technical support. Description Provide first line technical support to staff, resolving IT issues effectively and efficiently. Monitor and manage service desk tickets, ensuring timely responses and resolutions. Assist with setting up and maintaining user accounts, hardware, and software. Collaborate with the wider technology team to escalate and resolve … license is desirable but not essential. Comp TIA A+ certification (or similar qualification) desirable but not essential Willingness and capacity to upskill quickly and efficiently. Profile A successful IT Service Desk Analyst should have: Previous experience in a first line IT support role or similar within the professional services industry. Knowledge of common IT systems, software, and More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic's ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support More ❯

2nd Line Support/Senior Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 2nd Line Support/Senior Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … SCCM. Successful 2nd Line Support/Senior Service Desk Analyst/IT Support will need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 2nd Line Support/Senior Service Desk Analyst/IT Support More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds- Mon – Fri needed to provide end user support. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy … person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills. Successful 1st- 2nd Line Support/Service Desk Analyst/IT Support need to have excellent communication skills, strong and logical troubleshooting/diagnostic’s ability, be resourceful, with a growth mindset and a … drive and ambition to progress yourself. Any 1st- 2nd Line Support/Service Desk Analyst/IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team … and help deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Service Desk Analyst Peterborough (Hybrid 2-3 days on site) £25,000-28,000 REED Technology is working with an outstanding client in search of a Service Desk Analyst to join their high-performing IT Service Desk team. You'll be the first point of contact for technical issues, delivering excellent support … and solutions to business users, and contributing to an environment where service excellence and knowledge sharing are the norm. Key Responsibilities Providing technical support to business users via phone, email and ticketing system Troubleshooting a range of issues related to hardware, software, and networks Creating and maintaining clear technical documentation for team use and end-users Adhering to ITIL … aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/ More ❯

Community of Practice Technology Support Member Service Desk Analyst Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact. Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Technology Support? As a Community of Practice Technology Support … Member Service Desk Analyst, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. As a Community of Practice Technology Support Member Service Desk Analyst, you … ins with the Tech Support Lead or Officer (usually monthly) Maintain up-to-date knowledge of supported systems and organisational digital policies Log their support activity to contribute to service monitoring and improvement This is a great opportunity for volunteers with technical aptitude to contribute to a national support function, develop service desk experience, and help others More ❯

Service Desk Analyst Do you enjoy solving problems and helping people get back online quickly? If you're the go-to person for tech issues and you're looking to build your career in IT support within a professional, fast-paced environment, this could be your next step. The Role We’re working with a leading professional … services firm who are growing their IT support team in Peterborough. They’re looking for a Service Desk Analyst to provide first-line support across a wide range of systems and technologies, ensuring employees stay connected and productive. This is a hybrid role, with mandatory office presence 3 days a week and 2 days from home, based … of £25,000 – £27,000 depending on experience. Why Apply? Join a collaborative IT team with real career progression opportunities Get hands-on with modern technologies and build your service desk expertise Gain exposure to a wide user base, from entry-level to senior professionals Structured training and access to ITIL-aligned processes Hybrid working model promoting flexibility More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in … customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in … customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to More ❯

IT Service Desk Engineer Location: Fully RemoteSalary: £25-£29k – 18:00-02:00am shiftType: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the … tools they need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community … via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of … the helpdesk, and the maintenance and support of hardware and software for: 150 PCs and laptops many not office based. Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. Support other service users across a range of mobile devices including Chromebooks and phones Key aspects of the Role: Provide primarily … second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce. Manage the 365 and Azure environment, such as access control, troubleshooting and resolving More ❯

IT Service Desk Engineer Location: Fully Remote Salary: £25-£29k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues … with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a … via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯

Service Desk Analyst - Onsite Role Based in Rushmere ?? Location: Rushmere ?? Working Pattern: Onsite, 24/7 shift-based support We are looking for a passionate and customer-focused Service Desk Analyst to join our newly formed IT Infrastructure and Operations team within the Pilgrims Shared Services Centre . This is an exciting opportunity to … be part of a 24/7 European IT Service Desk, supporting a wide range of technologies and collaborating with teams across the business. You'll be at the frontline of IT support, ensuring incidents and service requests are handled efficiently and professionally, delivering a high standard of customer service at all times. ?? Key Responsibilities Provide … first-line technical support across the European business Manage incidents and service requests using approved ITIL-aligned processes Communicate effectively with users and escalate issues where necessary Contribute to a culture of continuous improvement and knowledge sharing ?? Skills & Knowledge Aligned with the company's core values and competencies Experience in a customer support role within a medium to large More ❯

Job summary As a senior member of the Service Desk team, the postholder will be at the forefront of digital support within the health board. The post will enable you to refine troubleshooting, mentoring and training skills whilst also continually improving the service by building on the knowledge base and suggesting improvements to processes, allowing our clinical … Health Board (ABUHB) Digital, Data & Technology services. This includes incident management, request fulfilment, and problem diagnosis and resolution across a broad range of hardware and software systems. The Senior Service Desk Analyst plays a key role in ensuring high-quality, customer-focused support in line with agreed service levels and the ABUHB Digital Strategy.In addition, the … post holder will actively support and mentor junior team members to foster skills development and service improvement. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating … software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the More ❯

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a … day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you’ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating … software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the More ❯