51 to 75 of 88 Permanent Service Desk Analyst Jobs

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days … a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and … local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days … a week Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and … local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents More ❯

Are you looking for a challenging role where you can provide exceptional customer service and utilize your technical skills? Join our dynamic and growing team as an IT Service Desk Analyst We are seeking individuals who are passionate about providing top-notch support to our branch network users. If you can work well under pressure, have … towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers. Location: Group IT Services, Colwyn House, Colchester Accountable to: IT Service Desk Manager Salary up to £25,500 (dependent on experience) Activities/Main Duties 1 st line support answering up to 40+ technical supports calls daily, delivering pro-active support across the group. Investigating and troubleshooting both IT technical problems and Telecommunications faults. Logging of all calls within our SysAid ticket management software and using the system to More ❯

Are you a tech troubleshooting expert? Your next career adventure awaits! We’re on the lookout for Service Desk Analysts to join our dynamic team in Neath on a full-time, permanent basis! If you’re passionate about solving technical challenges, this is the role for you. Who We Are : At Marston Holdings, we are growing fast, and … ll Be Doing: As the first point of contact for customer support, you’ll be crucial in resolving technical issues: Troubleshooting alerts from our monitoring systems. Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation. Handling inbound incidents via phone, email, and our service desk portal. … Proactively checking client systems for performance, minimising downtime. Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary. What We’re Looking For: Previous Service Desk experience/working with a ticketing system. Understanding of Service Level Agreements. Communication Skills: Excellent written and verbal communication. Tech Expertise: Previous experience in a technology More ❯

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the More ❯

for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class … support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets — it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What … You'll Do Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s. More ❯

IT Service Desk Analyst required by our market leading, award winning, professional services client based in Bristol. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the … and hardware. Diagnose, analyse and resolve incidents or escalate where necessary. Install, configure and maintain software, hardware, and user accounts. Administer iPhones on Intune and manage SCCM tasks. Support desk setups for new starters, moves and organisational changes. Communicate effectively with users via phone, email, and face-to-face. Contribute to identifying recurring issues and developing solutions. Keep users More ❯

a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level More ❯

We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line … third-party providers, and regularly travel to various sites and offices, so flexibility is essential. Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve … of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level More ❯

a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯

a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯

a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯

a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. … app via Aviva Private medical cover after 12 months Global Recognition Program 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor s … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯

is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and … people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base. Key Responsibilities Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution More ❯

is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and … people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base. Key Responsibilities Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution More ❯

is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and … people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base. Key Responsibilities Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution More ❯

is secure. With our integrated payment solutions and cutting-edge platforms, we ensure that our clients can deliver experiences that delight, inspire, and connect. Role Purpose The 1st Line Service Desk Analyst will act as the first point of contact for the service desk. Supporting customers remotely, troubleshooting and diagnosing technical faults relating to hardware and … people seeking help with our EPOS and payment solutions, are some of the tasks you will undertake. You will be expected to focus on providing the highest level of service to our users. During the incident resolution process, analysts work with other experts, vendors, and specialists to solve the incidents for the customers. You will work as a member … of a high performing team and will continually strive to improve processes and provide service excellence to the Kappture user base. Key Responsibilities Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage and Troubleshooting: Perform initial triage and troubleshooting of reported issues, identifying and diagnosing common technical problems. Attempt Resolution More ❯

Service Desk Analyst - London, United Kingdom JOB DESCRIPTION About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. The Helpdesk … across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. … occupiers, investors to founders, and startups to blue-chip companies. Combining the platform's global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the year ended December 31, 2023, Newmark generated revenues of approximately $2.5 billion. As of March 31, 2024, Newmark's company-owned More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

Peaple Talent have partnered with a market leading professional services organisation based in Swindon who are recruiting an IT support engineer with experience of Service desk and 1st line support within a fast paced service desk environment. You will be part of a team who are responsible for trouble shooting, diagnosing and resolving hard and software … Microsoft windows 10/11 and Windows Server administration Active directory MS Office 365 Application support Troubleshooting Hardware such as desktop, laptop, printer, and mobile device support Customer and service focussed Highly Desirable Skills: MS Dynamics Microsoft Operating systems Benefits: Salary - up to £27,000 On target bonus scheme Competitive pension scheme up to 15% Critical illness cover Income … protection Death in service 27 days holiday + bank holidays, with the option to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more. More ❯

Peaple Talent have partnered with a market leading professional services organisation based in Swindon who are recruiting an IT support engineer with experience of Service desk and 1st line support within a fast paced service desk environment. You will be part of a team who are responsible for trouble shooting, diagnosing and resolving hard and software … Microsoft windows 10/11 and Windows Server administration Active directory MS Office 365 Application support Troubleshooting Hardware such as desktop, laptop, printer, and mobile device support Customer and service focussed Highly Desirable Skills: MS Dynamics Microsoft Operating systems Benefits: Salary - up to £27,000 On target bonus scheme Competitive pension scheme up to 15% Critical illness cover Income … protection Death in service 27 days holiday + bank holidays, with the option to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more. More ❯

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support role at their Wakefield site. 1st Line Service Desk - Wakefield (On-site) | £12.60/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: Mon-Fri Shifts covering between 7am and 7pm About the Role: We are seeking a … dedicated and customer-focused Service Desk Agent to join the team in Wakefield. This is a first-line support role providing technical assistance across multiple accounts. You’ll be the first point of contact for users via telephone and email, aiming to resolve issues at first contact or escalate to the appropriate Manager when necessary. Key Responsibilities: Provide … first-line IT support via phone and email Deliver first-time fixes where possible Accurately log and manage incidents and service requests Maintain high levels of customer satisfaction and professionalism Highly Desirable Skills & Attributes: Excellent customer service skills Strong analytical and diagnostic abilities Commitment to continuous learning and personal development Effective problem-solving and adaptability in a fast More ❯

Leading manufacturing client now requires a Service Desk Analyst to join their IT. If you’re passionate about tech and enjoy solving problems, this is a great opportunity to make an impact in a dynamic environment. What you’ll do: Provide first-line IT support and troubleshooting Resolve issues with networking, software, and printing Administer Active Directory … Windows (10+) Support Google Workspace and mobile devices Deliver great customer service and user training What we’re looking for: Degree in IT or equivalent experience Excellent communication and customer service skills Experience in a business IT environment Hands-on approach with a can-do attitude This can be structured as a 3-month fixed term contract role More ❯

Leading manufacturing client now requires a Service Desk Analyst to join their IT. If you’re passionate about tech and enjoy solving problems, this is a great opportunity to make an impact in a dynamic environment. What you’ll do: Provide first-line IT support and troubleshooting Resolve issues with networking, software, and printing Administer Active Directory … Windows (10+) Support Google Workspace and mobile devices Deliver great customer service and user training What we’re looking for: Degree in IT or equivalent experience Excellent communication and customer service skills Experience in a business IT environment Hands-on approach with a can-do attitude This can be structured as a 3-month fixed term contract role More ❯